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{"sheet":"Instructions","index":0,"n_rows":6,"n_cols":1,"rows_kept":6,"cut":false,"hidden":false,"merged":[[5,0,22,9]]}
["Clean Energy Transformation Act RCW 19.405.120 Workbook "]
["Published:"]
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["Questions: Austin Scharff, State Energy Office, austin.scharff@commerce.wa.gov"]
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["This workbook is for utility reporting under RCW 19.405.120 (Sec. 120) for the reporting years of 2022-2023. Sec. 120 lays out specific reporting requirements and assessments to be conducted by electric utilities. The law states that Commerce may ask for any other information related to the utility's low-income assistance programs subject to availability. \n\nEach prompt or question requires a response; there are no optional prompts or questions. For instance, if a utility has not conducted an assessment of poverty stigmas in the design of its programs or outreach and comprehensive enrollment campaigns, the utility must respond \"NA.\" A blank submission will be incomplete.\n\nReport data for low-income households only. \n\nCommerce has provided a set of instructions on the CETA Energy Assistance webpage to clarify the reporting requirements in this form. \n\nPer Sec. 120, consumer-owned utilities may enter into agreements with public universities, community-based organizations, or joint operating agencies organized under chapter 43.52 RCW to aggregate the required disclosures and submit this report. "]

{"sheet":"RCW 19.405.120","index":1,"n_rows":22,"n_cols":16,"rows_kept":22,"cut":false,"hidden":false,"merged":[[0,15,19,23],[21,15,30,23],[0,0,47,13]]}
["RCW 19.405.120\nEnergy assistance for low-income households.\n(1) It is the intent of the legislature to demonstrate progress toward making energy assistance funds available to low-income households consistent with the policies identified in this section.\n(2) An electric utility must make programs and funding available for energy assistance to low-income households by July 31, 2021. Each utility must demonstrate progress in providing energy assistance pursuant to the assessment and plans in subsection (4) of this section. To the extent practicable, priority must be given to low-income households with a higher energy burden.\n(3) Beginning July 31, 2020, the department must collect and aggregate data estimating the energy burden and energy assistance need and reported energy assistance for each electric utility, in order to improve agency and utility efforts to serve low-income households with energy assistance. The department must update the aggregated data on a biennial basis, make it publicly accessible on its internet website and, to the extent practicable, include geographic attributes.\n(a) The aggregated data published by the department must include, but is not limited to:\n(i) The estimated number and demographic characteristics of households served by energy assistance for each utility and the dollar value of the assistance;\n(ii) The estimated level of energy burden and energy assistance need among customers served, accounting for household income and other drivers of energy burden;\n(iii) Housing characteristics including housing type, home vintage, and fuel types; and\n(iv) Energy efficiency potential.\n(b) Each utility must disclose information to the department for use under this subsection, including:\n(i) The amount and type of energy assistance and the number and type of households, if applicable, served for programs administered by the utility;\n(ii) The amount of money passed through to third parties that administer energy assistance programs; and\n(iii) Subject to availability, any other information related to the utility's low-income assistance programs that is requested by the department.\n(c) The information required by (b) of this subsection must be from the electric utility's most recent completed budget period and in a form, timeline, and manner as prescribed by the department.\n(4)(a) In addition to the requirements under subsection (3) of this section, each electric utility must submit biennially to the department an assessment of:\n(i) The programs and mechanisms used by the utility to reduce energy burden and the effectiveness of those programs and mechanisms in both short-term and sustained energy burden reductions;\n(ii) The outreach strategies used to encourage participation of eligible households, including consultation with community-based organizations and Indian tribes as appropriate, and comprehensive enrollment campaigns that are linguistically and culturally appropriate to the customers they serve in vulnerable populations; and\n(iii) A cumulative assessment of previous funding levels for energy assistance compared to the funding levels needed to meet: (A) Sixty percent of the current energy assistance need, or increasing energy assistance by fifteen percent over the amount provided in 2018, whichever is greater, by 2030; and (B) ninety percent of the current energy assistance need by 2050.\n(b) The assessment required in (a) of this subsection must include a plan to improve the effectiveness of the assessed mechanisms and strategies toward meeting the energy assistance need.\n(5) A consumer-owned utility may enter into an agreement with a public university, community-based organization, or joint operating agency organized under chapter 43.52 RCW to aggregate the disclosures required in this section and submit the assessment required in subsections (3) and (4) of this section.\n(6)(a) The department must submit a biennial report to the legislature that:\n(i) Aggregates information into a statewide summary of energy assistance programs, energy burden, and energy assistance need;\n(ii) Identifies and quantifies current expenditures on low-income energy assistance; and\n(iii) Evaluates the effectiveness of additional optimal mechanisms for energy assistance including, but not limited to, customer rates, a low-income specific discount, system benefits charges, and public and private funds.\n(b) The department must also assess mechanisms to prioritize energy assistance towards low-income households with a higher energy burden.\n(7) Nothing in this section may be construed to restrict the rate-making authority of the commission or the governing body of a consumer-owned utility as otherwise provided by law.",null,null,null,null,null,null,null,null,null,null,null,null,null,null,"RCW 19.405.020\nDefinitions.\n...\n(15) \"Energy assistance\" means a program undertaken by a utility to reduce the household energy burden of its customers.\n(a) Energy assistance includes, but is not limited to, weatherization, conservation and efficiency services, and monetary assistance, such as a grant program or discounts for lower income households, intended to lower a household's energy burden.\n(b) Energy assistance may include direct customer ownership in distributed energy resources or other strategies if such strategies achieve a reduction in energy burden for the customer above other available conservation and demand-side measures.\n(16) \"Energy assistance need\" means the amount of assistance necessary to achieve a level of household energy burden established by the department or commission.\n(17) \"Energy burden\" means the share of annual household income used to pay annual home energy bills.\n...\n(25) \"Low-income\" means household incomes as defined by the department or commission, provided that the definition may not exceed the higher of eighty percent of area median household income or two hundred percent of the federal poverty level, adjusted for household size.\n\n"]
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[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"WAC 194-40-030\nDefinitions. \n...\n\"Energy assistance need\" means the amount of assistance necessary to achieve an energy burden equal to six percent for utility customers.\n…\n\"Low-income\" means household incomes that do not exceed the higher of eighty percent of area median income or two hundred percent of federal poverty level, adjusted for household size.\n..."]

{"sheet":"Contacts and Utility Info","index":2,"n_rows":7,"n_cols":2,"rows_kept":7,"cut":false,"hidden":false,"merged":[]}
["Utility name","Avista Utilities "]
["Identify the number of staff dedicated full-time to managing or administering low-income energy assistance programs.",3]
["Identify the number of staff that manage or administer aspects of the utility's low-income energy assistance programs.",20]
["Describe how your utility staffs its low-income energy assistance programs.","Low-Income Weatherization Program: Avista employs 1 FTE to manage its Low-Income Weatherization Program. In addition, Avista partners with seven Community Action Agencies (CAAs) and one Tribal Housing Authority to deliver low-income energy-efficiency programs throughout the company’s service territory. All these organizations have the infrastructure in place to income-qualify customers as well as provide access to a variety of funding sources to make energy-efficiency improvements to their homes. \n\nBill Assistance Programs: Avista employs 2 FTE employees to manage their Low-Income Bill Assistance Programs - a Sr. Energy Program Manager and a Data Analyst. There are also 11 FTE positions in Customer Service that make up the Bill Assistance Support & Enrollment (BASE) Team, including a Team Lead, who process enrollments and provide support to low-income customers. These programs also receive support from a Communications Program Manager, Revenue Accounting Analyst, and Regulatory Affairs Manager. Outside of Avista employees, Avista partners with six Community Action Agencies (CAAs) and one Tribe to deliver low-income bill assistance programs throughout the company’s service territory. All these organizations have the infrastructure in place to enroll and support customers. "]
["Has your utility hired an energy assistance consultant to assist in your reporting or program design in the last 10 years?","Yes"]
["Describe the services provided by the consultant(s). If the utility has not hired consultants to assist in reporting or program design in the last 10 years, enter \"NA.\"","Low-Income Needs Assessment, July 2019, Evergreen Economics\nAvista contracted with Evergreen Economics in July 2019 to identify the population within their Washington service territory that is eligible to receive energy assistance. Specifically, the research estimates the number of low- and moderate-income households broken down by gas, electric, or combination service. The results were used to design energy assistance programs, targeted outreach approaches, and determine energy assistance funding needs.\n\nEnergy Burden Assessment,  Sept. 2021, Empower Dataworks\nThis report presented a suggested strategy for Avista to meet its energy burden \nreduction goals. It included an overview of Avista’s current customer \nenergy burden, followed by a list of potential actions for reducing customer \nenergy burden."]
["Indicate whether the utility has submitted a service territory Shapefile to Commerce. Each utility must submit a Shapefile to Commerce. If you experience difficulties submitting a Shapefile, please contact CETA@commerce.wa.gov. ","Yes"]

{"sheet":"Programs","index":3,"n_rows":47,"n_cols":13,"rows_kept":47,"cut":false,"hidden":false,"merged":[]}
[null,"Program 1","Program 2","Program 3","Program 4","Program 5","Program 5","Program 6","Program 7","Program 8","Program 9","Program 10","Program 11"]
["Program name","Low-Income Weatherization Program","My Energy Discount  (MED)","Arrearage Forgiveness Program","Arrearage Management Program","Low-Income Rate Assistance Program (LIRAP) - Heat","Low-Income Rate Assistance Program (LIRAP) - Energy","Low-Income Rate Assistance Program (LIRAP) - Emergency Share","Low-Income Rate Assistance Program (LIRAP) - Senior/Disabled Rate Discount Program","Low-Income Rate Assistance Program (LIRAP) - Senior/Disabled Rate Discount Program One-Time Benefit","Low-Income Rate Assistance Program (LIRAP) - Hardship Auto","Project Share","Miscellaneous Assistance"]
["Program contact name","Renee Zimmerman","Kelsey Solberg","Kelsey Solberg","Kelsey Solberg","Kelsey Solberg","Kelsey Solberg","Kelsey Solberg","Kelsey Solberg","Kelsey Solberg","Kelsey Solberg","Kelsey Solberg","Kelsey Solberg"]
["Program contact email","renee.zimmerman@avistacorp.com","kelsey.solberg@avistacorp.com","kelsey.solberg@avistacorp.com","kelsey.solberg@avistacorp.com","kelsey.solbert@avistacorp.com","kelsey.solberg@avistacorp.com","kelseysolberg@avistacorp.com","kelseysolberg@avistacorp.com","kelsey.solberg@avistacorp.com","kelsey.solberg@avistacorp.com","kelsey.solberg@avistacorp.com","kelsey.solberg@avistacorp.com"]
["Program type","Energy efficiency or weatherization","Bill assistance","Arrearage assistance","Arrearage assistance","Bill assistance","Bill assistance","Bill assistance","Bill assistance","Arrearage assistance, Bill assistance","Arrearage assistance","Bill assistance","Miscellaneous Assistance"]
["If the program type is \"other,\" describe the program type. If the program type is not other, enter \"NA.\" ","NA","NA","NA","NA","NA","NA","NA","NA","NA","NA","NA","Kelsey Solberg"]
["Program subtype","Utility low-income EE or Wx program","Tiered bill discount program","Other","Other","Grant (lump sum payment)","Grant (lump sum payment)","Emergency bill assistance","Flat rate bill discount","Emergency bill assistance, Other","Emergency bill assistance","Emergency bill assistance","kelsey.solberg@avistacorp.com"]
["If the program subtype is \"other,\" describe the program subtype. If the program subtype is not other, enter \"NA.\" ","NA","NA","Arrearage Assistance Program for any income-qualified customer with an existing past-due balance","Arrearage Assistance Program for any income-qualified customer with an existing past-due balance","NA","NA","Arrearage assistance","NA","Program Transition Benefit","NA","NA","Bill assistance"]
["Identify whether the program income eligibility criteria match WAC 194-40-030, which defines low-income as household incomes that do not exceed the higher of eighty percent of area median income or two hundred percent of federal poverty level, adjusted for household size.","No","Yes","No","No","No","No","No","No","No","No","No","No"]
["If the program income eligibility criteria does not match WAC 194-40-030, identify the income eligibility criteria used for the program. If program eligibility matches WAC 194-40-030, enter \"NA.\"","The income eligibility criteria for this program is sixty percent state median income or two hundred percent of federal poverty level, whichever is greater.","NA","The income eligibility criteria for Arrearage Forgiveness is 0-50% FPL. In combination with the sister Arrearage Management Program, this complies with WAC 194-40-030, but does not match it as the question implies. ","The income eligibility criteria for Arrearage Management Program is over 151% FPL and up to 200% FPL or 80% AMI, whichever is greater. In combination with the sister Arrearage Forgiveness Program, this complies with WAC 194-40-030, but does not match it as the question implies. ","The income eligibility criteria for LIRAP Heat is at or below 150% FPL. The LIRAP Energy Grant (column G) was implemented to supplement LIRAP Heat and comply with WAC-194-40-030 until the implementation of My Energy Discount in October 2023.","The income eligibility criteria for LIRAP Energy Grant is over 151% FPL and up to 200% FPL or 80% AMI, whichever is greater. The LIRAP Energy Grant (column G) was implemented to supplement LIRAP Heat and comply with WAC-194-40-030 until the implementation of My Energy Discount in October 2023.","No Income Criteria","The income eligibility criteria for the LIRAP Senior/Disabled Rate Discount Program is 151-200% FPL. This program was replaced with My Energy Discount in October of 2023 in order to match WAC-194-40-030.\n","The eligibility criteria for the LIRAP Senior/Disabled Rate Discount Program One-Time Benefit is active participation in the Senior/Disabled Rate Discount Program. That program's income eligibility is 151-200% FPL. This program was replaced with My Energy Discount in October of 2023 in order to match WAC-194-40-030, and the one-time benefit was granted to support customers during the transition from one program to another","No Income Criteria","No Income Criteria","Income Criteria Varies"]
["Identify whether the program has eligibility criteria beyond income.","Yes","No","Yes","Yes","Yes","Yes","No","Yes","Yes","Yes","Yes","Yes"]
["Identify non-income program eligibility criteria if applicable. If the program does not have non-income program eligibility criteria, enter \"NA.\"","Electric usage minimum of 4,000 kWh\nGas usage minimum of 340 Therms","NA","Other","Other","Other","Other","Emergency assistance","Other","Other","Other","Emergency assistance","Other"]
["If the non-income eligibility criteria includes \"other\" eligibility criteria, identify and describe those criteria. ","NA","NA","1) Customer must have a past-due balance of $2,500 or less. Any balance that exceeds this must be paid off by the customer before enrolling in the program.\n2) Customer can only receive the benefit once in the lifetime of the account i.e. they are ineligible if they have already received this benefit","1) Customer can only receive the benefit twice every seven years i.e. they are ineligible if they have already reached the maximum availability\n2) Customers enrolled in Comfort Level Billing with Avista are not eligible for AMP, as it will negatively impact their plan amount","An Avista customer can receive either LIRAP Heat or LIHEAP, but not both","Energy Grant is available to customers who are not 60+ years and/or receiving disability income; these customers should qualify for the Senior/Disabled Rate Discount","NA","Age and/or Disability","Must be an active participant in the LIRAP Senior/Disabled Rate Discount program at the time the benefit was applied.","Residential customer past due greater than 60 days who has not received LIRAP Emergency Share or Project Share since 10/1/2021.  One time grant amount automatically applied to qualifying customers' accounts up to $350, not to exceed the past due balance on the account.","NA","Eligibility Varies"]
["Identify the individual household bill discount or other individual household level benefits, such as roof weatherization, offered by the program. If the program is a tiered bill discount program, identify the criteria for each tier and the benefits offered under each tier. ","Eligible measures include the home’s shell (e.g., doors, insulation, or windows) as well as space and water heating systems. To guide the agencies toward projects that are most beneficial to Avista’s energy-efficiency efforts, the company provides an approved list of measures that are considered utility cost-effective and allow for full reimbursement of the installation. \n\nDeferred Maintenance Pilot: each agency is allocated dollars to get a home pre-weatherization ready when specific homes don't qualify for the weatherization program due to the condition of the home. Work under the pilot includes projects such as roof repair, replacing knob and tube wiring, electrical rewiring or panel upgrade, removal of asbestos or vermiculite, and other projects to get home weatherization-ready. \n\nAdditionally, each agency can spend up to 30% of its total weatherization allocation towards Health & Safety projects, including new fans, CO2 monitors, and the like.","Tier 1: 0-5% FPL: 94% Discount\nTier 2: 6-50% FPL: 75% Discount\nTier 3: 51-200% FPL: 35% Discount\nTier 4: 101-150% FPL: 20% Discount\nTier 5: 151-200% FPL or 80% AMI (whichever is greater): 15% Discount\n\nFPL=Federal Poverty Level","One-time credit of up to $2,500 of existing past-due balance","AMP reduces customer arrearages owed over a 12-month period by providing an incentive for regular, on-time payment of these balances. If successfully completed, the customer will have received credits totaling 90% of their initial past-due balance and paid just 10% themselves, and also have remained current on all new charges.","The benefit amount for income-eligible participants who qualify for LIRAP Heat under the same guidelines as the LIHEAP program shall be calculated using the Department of Commerce mechanism that factors household size and income, annual energy costs, and housing type.","$250 maximum benefit","$400 maximum benefit","Customers could elect to receive the discounted rate on either their electric or natural gas service, but not both.  Discounts as follows:                                                      Electric: Rate Schedule 002 is $3.064 less per KWH than the traditional residential Rate Schedule 001.                                                                                   Gas: Rate Schedule 102 is $0.48469 less per therm than the traditional residential Rate Schedule 101. ","One-time $250 benefit","NA","$400 maximum benefit","Benefits vary"]
["Describe the enrollment process for the program.","Customers enroll for Avista's Low-Income Weatherization Program through any one of seven Community Action Agencies (CAAs/Agency)  and one Tribal Housing Authority located in Eastern WA. \n\nAvista partners with these seven CAAs and one Tribal Housing Authority (Spokane Indian Housing Authority) to deliver low-income energy-efficiency programs throughout the company’s service territory. All these organizations have the infrastructure in place to income-qualify customers as well as provide access to a variety of funding sources to make energy-efficiency improvements to their homes.  \n\nEach Agency has their own enrollment process and likewise, requires similar information including applicant name, contact information, energy service address, household income, household size, and makes an agreement to terms and conditions. The Agency works with the customer to determine a mutually agreeable date/time for someone to come in and conduct an Audit of the premise to determine what measures are needed. \n\nThe agencies may spend their contract amount at their discretion on either electric or natural gas efficiency measures. The home must demonstrate a minimum level of energy use for the past 12 months of either Avista electricity (4,000 kWh) or natural gas (340 Therms) for space heating purposes to be eligible for improvements. \n\n","1) A tenant or co-tenant applies for the program\nCustomers can enroll several different ways, including (1) completing an online application, (2) calling Avista and talking to a customer service representative, (3) completing a paper application at an outreach event or mailing a completed paper application to Avista, and (4) through their local Community Action Agency. \nThe application includes both required information (service address, name of applicant, contact information, household income, household size, agreement to terms and conditions), as well as optional information (demographics like Race, Ethnicity, Disability status, etc.)\nThere is no paperwork or proof of income required on the application; it is all considered self-attestation. \n\n2) The customer is notified of their acceptance into the program via a mailed letter\n\n3) The customer is enrolled in the program for 2 years*\n\n*Avista offers a 4-year term to customers whose entire household is supported by a fixed income. In this instance, a customer must apply through their CAA and verify their income in order to receive the extended term. \n**Avista randomly selects 6% of customers to verify their income the month following their enrollment to ensure program integrity. If the customer successfully verifies their income, they will begin a new 2-year term. If they fail to reply or do not successfully complete verification, they will be removed from the program. ","Customers can enroll through Avista or their local Community Action Agency (CAA). There is no online or paper application for the program, but as customers are completing an application for the My Energy Discount program, they can indicate if they have a past-due balance, which will trigger a phone call from Avista customer service. \n\nDuring enrollment, whether with Avista or the CAA, the customer will provide  both required information (service address, name of applicant, contact information, household income, household size, agreement to terms and conditions), as well as optional information (demographics like Race, Ethnicity, Disability status, etc.). \n\nThe customer will be educated on the requirements, terms, and benefits of the program.\n\nThere is no paperwork or proof of income required on the application; it is all considered self-attestation.","Customers can enroll through Avista or their local Community Action Agency (CAA). There is no online or paper application for the program, but as customers are completing an application for the My Energy Discount program, they can indicate if they have a past-due balance, which will trigger a phone call from Avista customer service. \n\nDuring enrollment, whether with Avista or the CAA, the customer will provide  both required information (service address, name of applicant, contact information, household income, household size, agreement to terms and conditions), as well as optional information (demographics like Race, Ethnicity, Disability status, etc.). \n\nThe customer will be educated on the requirements, terms, and benefits of the program.\n\nThere is no paperwork or proof of income required on the application; it is all considered self-attestation.","Program was discontinued as of 9/30/23\n1) Customer makes appointment at their local Community Action Agency (CAA)\n2) The CAA verifies customer's eligibility and enrolls them via Avista's Energy Assistance Workbench\n3) Grant applied to customer's account ","Program was discontinued as of 9/30/23\n1) Customer makes appointment at their local Community Action Agency (CAA)\n2) The CAA verifies customer's eligibility and enrolls them via Avista's Energy Assistance Workbench\n3) Grant applied to customer's account ","1) Customer makes appointment at their local Community Action Agency (CAA)\n2) The CAA verifies customer's eligibility and enrolls them via Avista's Energy Assistance Workbench\n3) Grant applied to customer's account ","1) Customer makes appointment at their local Community Action Agency (CAA)\n2) The CAA verifies customer's eligibility and enrolls them via Avista's CARES department\n3) Customer enrolled for a two-year term","Automatically enrolled if eligibility criteria is met","Automatically enrolled if eligibility criteria is met","1) Customer makes appointment at their local Community Action Agency (CAA)\n2) The CAA verifies customer's eligibility and submits payment to Avista\n3) Grant applied to customer's account ","Enrollment process varies by program and administering organization."]
["Identify whether the program offers categorical eligibility enrollment options. ","No","No","No","No","No","No","No","No","No","No","No","No"]
["Identify and describe the categorical eligibility enrollment options offered through the program. If the utility does not provide categorical eligibility enrollment options, enter \"NA.\"","NA","NA","NA","NA","NA","NA","NA","NA","NA","NA","NA","NA"]
["Identify the number of households enrolled in the program in 2022.",221,0,0,179,7550,661,7768,1406,0,8692,225,3720]
["Identify the number of households enrolled in the program in 2023.",316,28131,341,777,7325,1276,10326,1467,1441,0,95,2263]
["Identify if the utility tracks the program participation rate of the eligible population for this program.","Yes","Yes","No","No","No","No","No","No","No","No","No","No"]
["Identify the program participation rate of the eligible population in 2022. Enter the participation rate as a percentage, such as \"10.8.\" Do not include a percentage sign. If the utility does not know the program participation rate of the eligible population in 2022, enter \"NA.\"",8,0,0,"NA","NA","NA","NA","NA","NA","NA","NA","NA"]
["Identify the program participation rate of eligible population in 2023. Enter the participation rate as a percentage, such as \"10.8\" without a percentage sign (%). If the utility does not know the program participation rate of the eligible population in 2023, enter \"NA.\"",12,22,"NA","NA","NA","NA","NA","NA","NA","NA","NA","NA"]
["Identify if the utility tracks the annual program participation rate out of all low-income households in the service territory.","Yes","Yes","Yes","Yes","Yes","Yes","Yes","Yes","Yes","Yes","Yes","Yes"]
["Identify the program participation rate out of all low-income households in the service territory in 2022. Enter the participation rate as a percentage, such as \"10.8.\" Do not include a percentage sign (%). If the utility does not know the program participation out of all low-income households in the service territory in 2022, enter \"NA.\"",2,0,0,2E-3,8,1,8,1,0,8,0.2,4]
["Identify the annual program participation rate out of all low-income households in the service territory in 2023. Do not include a percentage sign (%). If the utility does not know the program participation rate out of all low-income households in the service territory in 2023, enter \"NA.\"",1,22,0.3,1,6,1,8,1,1,0,0.1,2]
["Identify the total program costs in 2022.",2306813,0,0,45144,3930374,197543,3140245,581042,0,2178982,0,0]
["Identify the total program costs in 2023.",4250271,4403426,367175,112285,4980572,442901,4934826,571434,358816,0,0,0]
["Identify whether the program has a defined budget.","Yes","No","No","No","No","No","No","No","No","No","No","No"]
["Identify the budgeted program funding amount in 2022. Do not include a dollar sign ($). If the utility did not have a defined budget for the program in 2022, enter \"NA.\" ",3000000,"NA","NA","NA","NA","NA","NA","NA","NA","NA","NA","NA"]
["Identify the budgeted program funding amount in 2023. Do not include a dollar symbol ($). If the utility did not have a defined budget in 2023, enter \"NA.\"",4000000,"NA","NA","NA","NA","NA","NA","NA","NA","NA","NA","NA"]
["Identify aggregate annual household bill savings in 2022.",484060,0,0,38964,3392320,170500,2710357,501499,0,2178982,63021,2339690]
["Identify aggregate annual household bill savings in 2023.",564670,3171493,264451,80871,3587172,318992,3554224,411566,358816,0,29093,976985]
["Identify bill savings over the life of program measures for energy efficiency installations in 2022. Utilities may use the conservation calculators in this template if they wish to calculate bill savings over the life of the measures installed in 2022. Do not include a dollar symbol ($) \n\nUtilities may choose to not report the lifetime bill savings of program measures . If the utility chooses not to report bill savings over the life of the installed measures in 2022, enter \"Optional.\" If the program being reported is not an energy efficiency or weatherization program, enter \"NA.\"",1306616,"NA","NA","NA","NA","NA","NA","NA","NA","NA","NA","NA"]
["Identify energy efficiency bill savings over life of program measures for measures installed in 2023. Utilities may use the conservation calculators in this template if they wish to calculate bill savings over the life of the measures installed in 2023. Do not include a dollar symbol ($). \n\nUtilities may choose not to report the lifetime bill savings of program measures.  If the utility chooses not to report bill savings over the life of the installed measures in 2023, enter \"Optional.\" If the program being reported is not an energy efficiency or weatherization program, enter \"NA.\"",1380890,"NA","NA","NA","NA","NA","NA","NA","NA","NA","NA","NA"]
["Describe how the utility measures and evaluates the success of its program.","Through the following: \n\n--Allocated dollars spent by each agency annually\n--Number of projects completed\n--Number of residential customers helped\n--Amount of participation in Named Communities\n--Areas the CAA's serve. \n--Reduction of energy burden through increased energy efficiency of the home after weatherization has been done. \n\nAdditionally, Avista retains a third party (ADM) to conduct a process evaluation every 2 years, as well as an impact evaluation on an annual basis. The process evaluation focuses on customer experience/ease of customer value, while the impact evaluation focuses on the program's realization rate (validity of claimed savings). \n\nAvista is happy to provide copies of these reports upon request.\n\nThe low income weatherization program contributes to the Company's overall energy savings.","Program Launched 10/1/23\n1) Saturation Rate: A primary measure of success for MED is saturation rate - the percentage of eligible customers that are enrolled. The LIRAP MED program’s saturation rate performance targets are in line with the funding goals for CETA, with a target of 60% saturation by 2030 and 90% by 2050. \n\n2) Successful Verification: Beginning in March 2024, Avista will be randomly selecting 6% of enrollees to complete an income verification with their local community action agency. Because the program is designed to be accessible and therefore uses self-attestation for initial enrollment into the program, verification will be key in measuring program success. Avista will measure (1) the percentage of selected customers who respond to their selection and (2) the percentage of customers whose self-attested income matches their verified income.\n\n3) Diversity in Program Participation: Avista is collecting optional demographic information on customers enrolled in MED. This information will be used to understand what customer populations are being reached and more importantly, which aren't. \n\n4) Reduction of Energy Burden: Avista utilizes CETA and Performance Based Ratemaking (PBR) metrics to understand the energy burden within its service territory. While not specific to the MED program, this data can identify energy burden specific to low income customers who are eligible for MED. CETA metrics are updated quarterly and only include customers with electric service. PBR metrics are updated annually and include electric and natural gas customers. ","Program Launched 10/1/23\nLong-Term Payment Behavior: Avista is actively collecting data on customers who receive AFP and their ability to stay out of collections/past-due status. This data will continue to be collected and evaluated to determine if the benefit promotes on-time, regular payment behavior, especially when combined with the Bill Discount program. ","1) Successful Completion: The AMP is a 12-month payment plan that requires customers each month to (1) pay 1/12th of 10% of their total past-due balance, and (2) all of their current charges. Completion of this payment plan is a key measure of success for the program.\n\n2) Long-Term Payment Behavior: Avista is actively collecting data on customers who receive AMP and their ability to stay out of collections/past-due status in the long-term. This data will continue to be collected and evaluated to determine if the benefit promotes regular, on-time payment behavior, especially when combined with the Bill Discount program. ","The eligibility and benefit amount for a LIRAP Heat grant is determined using the same criteria as LIHEAP and is available to income-eligible Avista customers and co-tenants. An Avista customer may receive either LIRAP Heat or LIHEAP, but not both. \n\nParticipation \nAvista measures the number of grants administered each program year, which is then compared on an annual basis to ensure that we are meeting the rising need for bill assistance, and also appropriately distributing ratepayer funds.   \n\nFunding distributed \nAvista measures the total grant dollars allocated and average grant amount per customer year-over-year. Avista also measured the distribution of direct service funding for each agency between our 3 tariff-funded grant offerings: Emergency Share, LIRAP Heat, and LIRAP Energy Grant. \n\nThese metrics are compared on an annual basis to ensure that we are meeting the rising need for bill assistance, that agencies were appropriately administering the grants, and that ratepayer funds are being distributed equitably. \n\nDemographics \nAvista also collects demographic information from recipients of traditional LIRAP grants (Heat, Emergency Share, and Energy Grant) including home ownership status, fuel source, household size, and annual income. This is not a comprehensive set of demographic data, but rather a request for general information to better understand the demographics of participating customers.","Effective October 1, 2021 – September 30, 2023 \n\nThe Energy Grant was a flat benefit amount of $250 made available to customers who were over 151% FPL and up to 200% FPL or 80% AMI, whichever is greater. Income eligibility for these customers was verified with one month of income documentation. \n\nParticipation \nAvista measured the number of grants administered each program year. This data collection was conducted to ensure that Avista was serving customers between 150-200% FPL and up to 80% AMI in compliance with the updated definition of “low-income” introduced by CETA (RCW 19.405.020(25)), before the launch of My Energy Discount on October 1, 2024, which replaced the need for LIRAP Energy Grant.\n\nFunding distributed \nAvista measured the total grant dollars allocated and average grant amount per customer year-over-year. Avista also measured the distribution of direct service funding for each agency between our 3 tariff-funded grant offerings: Emergency Share, LIRAP Heat, and LIRAP Energy Grant. These metrics were compared on an annual basis to ensure that Avista was serving customers between 150-200% FPL and up to 80% AMI, and that agencies were appropriately administering the grants.   \n\nDemographics \nAvista also collects demographic information from recipients of traditional LIRAP grants (Heat, Emergency Share, and Energy Grant) including home ownership status, fuel source, household size, and annual income. This is not a comprehensive set of demographic data, but rather a request for general information to better understand the demographics of participating customers.","Emergency Share is a $400 benefit available to all customers experiencing a hardship or energy emergency, such as risk of disconnection, once per program year.  \n\nParticipation \nAvista measures the number of grants administered each program year, which is then compared on an annual basis to ensure that we are meeting the rising need for bill assistance, and also appropriately distributing ratepayer funds.   \n\nFunding distributed \nAvista measures the total grant dollars allocated and average grant amount per customer year-over-year. Avista also measured the distribution of direct service funding for each agency between our 3 tariff-funded grant offerings: Emergency Share, LIRAP Heat, and LIRAP Energy Grant. These metrics were compared on an annual basis to ensure that we are meeting the rising need for bill assistance, that agencies were appropriately administering the grants, and that ratepayer funds are being distributed equitably. \n\nDemographics \nAvista also collects demographic information from recipients of traditional LIRAP grants (Heat, Emergency Share, and Energy Grant) including home ownership status, fuel source, household size, and annual income. This is not a comprehensive set of demographic data, but rather a request for general information to better understand the demographics of participating customers.","Through Avista’s Senior and Disabled Rate Discount (SDRD), senior and/or disabled households with incomes between 151% to 200% of FPL are eligible to receive a Rate Discount on either their electric or natural gas service.  \n\nParticipation \nAvista measures the average number of participants each month to identify trends and ensure that eligible customer populations are utilizing the program. \n\nAnnual Benefit Amount Per Customer Per Program Year\n The per kilowatt-hour and per therm discounts in the SDRD were designed to provide an average benefit of $400 per participant per program year, consistent with the grant amount provided through the LIRAP Senior/Disabled Outreach, which was in place prior to the discount program and officially ended September 30, 2021 after a 2-year phase-out. To monitor alignment with this design component, Avista captures data on average discount amount per participant per program year. \n\nTotal direct service expenditure\nAvista measures the total direct services expenditure year-over-year to ensure that we are meeting the rising need for bill assistance and that rate-payer funds were appropriately distributed by the agencies.  ","This program was designed to assist with the transition to the new My Energy Discount Program.  These customers were accustomed to receiving approximately 35% off either their electric or natural gas service and would be automatically enrolled at a lower discount tier of 15% on their entire bill based on the income requirements for the new program.  Notifications were sent to this customer group in advance of the program change.","In the wake of COVID-19, Avista’s LIRAP was set to have an exorbitant carryover balance for the 2021-2022 program year due to the many other funding sources being provided to the Agencies to assist customers. To decrease this balance and further provide assistance to customers in need, the Automatic Hardship Grant was recommended and supported by Avista’s Energy Assistance Advisory Group (EAAG) as a one-time grant for Avista customers who (1) had an account 60+ days past-due, (2) had a past-due balance larger than $100, and (3) had not received LIRAP or Project Share assistance during the current program year.  \n\nThe effectiveness of this was measured in three key ways: (1) the percentage of customers who received bill assistance within three months of receiving the grant; \n(2) percentage of customers in arrears three months after receiving the grant;                                                                  (3) percentage of customers served in named communities  .","Project Share is a donation-based community fuel fund that provides emergency assistance to customers experiencing a hardship or energy emergency. The goal of Project Share is to stabilize the home through an emergency and/or hardship.  \n\nAvista is a pass-through for the Project Share funds, routing 100% of donations to Spokane Neighborhood Action Partners (SNAP) to administer and distribute among the participating community action agencies. Success is evaluated in (1) the funds collected through donations, and (2) the stabilizing of a household after the hardship/emergency assistance is provided (i.e. avoiding arrears). ","The CARES Donation Program allocates funds from the Washington LIHEAP Tax Credit to various community-based organizations throughout Avista’s Service Territory who can then provide small hardship grants up to $400 to those in their community experiencing hardship.  \n\nDistribution of funds: the primary measure of success for the CARES Donation Program is the distribution of funds. Each year, recipients report how much of the program year’s allocations they were able to distribute to their community in grants, which is used to determine future allocations.  "]
["Identify how frequently the utility quantitatively measures and evaluates the performance of its program, and describe those quantitative measurements and evaluations. If the utility does not quantitatively measure and evaluate the performance of its program, enter \"NA.\"","Monthly reporting to various stakeholders:\n\n--Number of participants for the month\n--Energy savings (kWh and Therms)\n--Measures/Rebate Incentives\n--Actual Program costs vs. Budget\n--Non-incentive funding","Monthly Reporting:\n- Number of active participants\n- Active participants by discount tier\n- % of active participants by enrollment method\n- Monthly benefit ($) by discount tier\n- Year-to-date benefit ($) by discount tier\n- Direct service cost: actual vs. forecast\n\nQuarterly Reporting: Saturation Rate","Monthly Reporting:\n- Number of benefit recipients in report month\n- Number of benefit recipients during current program year\n- Average benefit by month\n- Annual average benefit\n- Direct service cost: actual vs. forecast\n","Monthly Reporting:\n- Number of active participants\n- Number of participants enrolled in report month compared to same report month of previous year\n- Number of participants dis-enrolled in report month\n- Average benefit per customer for report month\n- Total owing ($)\n- Total average payoff amount ($)","Annually: number of grants administered each program year, total grant dollars allocated, and average grant amount per customer. Avista also measured the distribution of direct service funding for each agency between our 3 tariff-funded grant offerings: Emergency Share, LIRAP Heat, and LIRAP Energy Grant. ","Annually: number of grants administered each program year, total grant dollars allocated, and average grant amount per customer. Avista also measured the distribution of direct service funding for each agency between our 3 tariff-funded grant offerings: Emergency Share, LIRAP Heat, and LIRAP Energy Grant. ","Annually: number of grants administered each program year, total grant dollars allocated, and average grant amount per customer. Avista also measured the distribution of direct service funding for each agency between our 3 tariff-funded grant offerings: Emergency Share, LIRAP Heat, and LIRAP Energy Grant. ","Monthly: number of active participants  \n\nAnnually: average number of monthly participants, average discount amount per participant per program year, and total direct services expenditure. ","NA","Three months after grant distribution: Total number of customers, percent of total and total expenditure for (1) customers who received bill assistance within three months of receiving the grant and (2) customers in arrears three months after receiving the grant.  ","Monthly: Contributions to Project Share from employees and customers in both Oregon and Washington.  ","Annually: Total funds distributed by agency, and total number of grant recipients  "]
["Identify whether the program prioritizes households with higher energy burdens.","No","Yes","No","No","No","No","No","Yes","No","No","No","No"]
["Describe how the program prioritizes households with higher energy burdens. If the program does not prioritize households with higher energy burdens, enter \"NA.\"","NA, however, it should be noted that the CAA's provide information on each customer's high energy burden rate for every invoice they submit to Avista. ","My Energy Discount employs a tiered discount model, which is designed specifically to address households with higher energy burden. Below are the discount percentages associated with each income tier:\n\nTier 1: 0-5% FPL: 94% Discount\nTier 2: 6-50% FPL: 75% Discount\nTier 3: 51-200% FPL: 35% Discount\nTier 4: 101-150% FPL: 20% Discount\nTier 5: 151-200% FPL or 80% AMI (whichever is greater): 15% Discount","NA","NA","NA","NA","NA","Discount for customers who are vulnerable and living on a fixed income; therefore typically living with a higher energy burden","NA","NA","NA","NA"]
["Identify the funding source for the program.","Funds collected through customer rates","Funds collected through customer rates","Ratepayer funds","Ratepayer funds","Ratepayer funds","Ratepayer funds","Ratepayer funds","Ratepayer funds","Ratepayer funds","Ratepayer funds","Donations","Other"]
["If the program funding source is \"other,\" identify and describe the program funding source. If the funding source is not other, enter \"NA.\"","NA","NA","NA","NA","NA","NA","NA","NA","NA","NA","NA","Funded through the Washington LIHEAP Tax Credit"]
["If the utility uses funds collected through rates or the costs of the program are passed on to rate payers, describe how the assistance funds are collected and forecasted. If the funds for the program are not collected through rates or passed on to rate payers, enter \"NA.\" ","Funds are collected through a pass-through tariff rider that collects a per-kWh or per-therm rate from all customers. The amount collected is compared against the actual spend from the program, along with forecasted amounts to be collected and forecasted program costs, on an annual basis and the Company files with the Commission to adjust the rates (up or down), as needed, based on that comparison.\n\nSpecifically, the tariff riders are as follows:\n\n1. Schedule 90 (electric)\n2. Schedule 190 (gas)\n\n","Funds are collected through a pass-through tariff that collects a per-kWh or per-therm rate from all customers. The amount collected is compared against the actual spend from the program, along with forecasted amounts to be collected and forecasted program costs, on an annual basis and the Company files with the Commission to adjust the rates (up or down), as needed, based on that comparison.","Funds are collected through a pass-through tariff that collects a per-kWh or per-therm rate from all customers. The amount collected is compared against the actual spend from the program, along with forecasted amounts to be collected and forecasted program costs, on an annual basis and the Company files with the Commission to adjust the rates (up or down), as needed, based on that comparison.","Funds are collected through a pass-through tariff that collects a per-kWh or per-therm rate from all customers. The amount collected is compared against the actual spend from the program, along with forecasted amounts to be collected and forecasted program costs, on an annual basis and the Company files with the Commission to adjust the rates (up or down), as needed, based on that comparison.","Funds are collected through a pass-through tariff that collects a per-kWh or per-therm rate from all customers. The amount collected is compared against the actual spend from the program, along with forecasted amounts to be collected and forecasted program costs, on an annual basis and the Company files with the Commission to adjust the rates (up or down), as needed, based on that comparison.","Funds are collected through a pass-through tariff that collects a per-kWh or per-therm rate from all customers. The amount collected is compared against the actual spend from the program, along with forecasted amounts to be collected and forecasted program costs, on an annual basis and the Company files with the Commission to adjust the rates (up or down), as needed, based on that comparison.","Funds are collected through a pass-through tariff that collects a per-kWh or per-therm rate from all customers. The amount collected is compared against the actual spend from the program, along with forecasted amounts to be collected and forecasted program costs, on an annual basis and the Company files with the Commission to adjust the rates (up or down), as needed, based on that comparison.","Funds are collected through a pass-through tariff that collects a per-kWh or per-therm rate from all customers. The amount collected is compared against the actual spend from the program, along with forecasted amounts to be collected and forecasted program costs, on an annual basis and the Company files with the Commission to adjust the rates (up or down), as needed, based on that comparison.","Funds are collected through a pass-through tariff that collects a per-kWh or per-therm rate from all customers. The amount collected is compared against the actual spend from the program, along with forecasted amounts to be collected and forecasted program costs, on an annual basis and the Company files with the Commission to adjust the rates (up or down), as needed, based on that comparison.","Funds are collected through a pass-through tariff that collects a per-kWh or per-therm rate from all customers. The amount collected is compared against the actual spend from the program, along with forecasted amounts to be collected and forecasted program costs, on an annual basis and the Company files with the Commission to adjust the rates (up or down), as needed, based on that comparison.","NA","NA"]
["Identify third party entities that help administer the program. If the utility does not work with third parties to administer the program, enter \"NA.\"","Avista works with 7 Community Action Agencies and 1 Tribe to administer this program, which includes: \n--Spokane Neighborhood Action Partners (SNAP)\n--Rural Resources (Stevens, Lincoln, Pend Orieille, and Ferry  Counties)\n--Community Action Center-Whitman County\n--Spokane Indian Housing Authority\n--Opportunity Industrialization Center of Washington (Adams and Grant Counties) \n--Community Action Partnership-Asotin | Lewiston\n--Community Action Center-Benton-Franklin\n--Community Action Partnership-Lewis, Mason & Thurston County\n--Spokane Indian Housing Authority","There are 6 Community Action Agencies (CAA) and 1 Tribe that are joint administrators for this program. These agencies and the respective counties they serve within the Avista service territory are listed below:\n- The Spokane Tribe of Indians: Residents of the Reservation\n- Community Action Center: Whitman County\n- Community Action Partnership: Asotin County\n- Opportunities Industrialization Center (OIC) of Washington: Adams and Grant Counties\n- Rural Resources: Stevens, Lincoln, Pend Oreille, and Ferry Counties\n- Spokane Neighborhood Action Partners (SNAP): Spokane County\n- Washington Gorge Action Partners: Skamania and Klickitat Counties","There are 6 Community Action Agencies (CAA) and 1 Tribe that are joint administrators for this program. These agencies and the respective counties they serve within the Avista service territory are listed below:\n- The Spokane Tribe of Indians: Residents of the Reservation\n- Community Action Center: Whitman County\n- Community Action Partnership: Asotin County\n- Opportunities Industrialization Center (OIC) of Washington: Adams and Grant Counties\n- Rural Resources: Stevens, Lincoln, Pend Oreille, and Ferry Counties\n- Spokane Neighborhood Action Partners (SNAP): Spokane County\n- Washington Gorge Action Partners: Skamania and Klickitat Counties","There are 6 Community Action Agencies (CAA) and 1 Tribe that are joint administrators for this program. These agencies and the respective counties they serve within the Avista service territory are listed below:\n- The Spokane Tribe of Indians: Residents of the Reservation\n- Community Action Center: Whitman County\n- Community Action Partnership: Asotin County\n- Opportunities Industrialization Center (OIC) of Washington: Adams and Grant Counties\n- Rural Resources: Stevens, Lincoln, Pend Oreille, and Ferry Counties\n- Spokane Neighborhood Action Partners (SNAP): Spokane County\n- Washington Gorge Action Partners: Skamania and Klickitat Counties","There are 6 Community Action Agencies (CAA) and 1 Tribe that administer this program. These agencies and the respective counties they serve within the Avista service territory are listed below:\n- The Spokane Tribe of Indians: Residents of the Reservation\n- Community Action Center: Whitman County\n- Community Action Partnership: Asotin County\n- Opportunities Industrialization Center (OIC) of Washington: Adams and Grant Counties\n- Rural Resources: Stevens, Lincoln, Pend Oreille, and Ferry Counties\n- Spokane Neighborhood Action Partners (SNAP): Spokane County\n- Washington Gorge Action Partners: Skamania and Klickitat Counties","There are 6 Community Action Agencies (CAA) and 1 Tribe that administer this program. These agencies and the respective counties they serve within the Avista service territory are listed below:\n- The Spokane Tribe of Indians: Residents of the Reservation\n- Community Action Center: Whitman County\n- Community Action Partnership: Asotin County\n- Opportunities Industrialization Center (OIC) of Washington: Adams and Grant Counties\n- Rural Resources: Stevens, Lincoln, Pend Oreille, and Ferry Counties\n- Spokane Neighborhood Action Partners (SNAP): Spokane County\n- Washington Gorge Action Partners: Skamania and Klickitat Counties","There are 6 Community Action Agencies (CAA) and 1 Tribe that administer this program. These agencies and the respective counties they serve within the Avista service territory are listed below:\n- The Spokane Tribe of Indians: Residents of the Reservation\n- Community Action Center: Whitman County\n- Community Action Partnership: Asotin County\n- Opportunities Industrialization Center (OIC) of Washington: Adams and Grant Counties\n- Rural Resources: Stevens, Lincoln, Pend Oreille, and Ferry Counties\n- Spokane Neighborhood Action Partners (SNAP): Spokane County\n- Washington Gorge Action Partners: Skamania and Klickitat Counties","There are 6 Community Action Agencies (CAA) and 1 Tribe that administer this program. These agencies and the respective counties they serve within the Avista service territory are listed below:\n- The Spokane Tribe of Indians: Residents of the Reservation\n- Community Action Center: Whitman County\n- Community Action Partnership: Asotin County\n- Opportunities Industrialization Center (OIC) of Washington: Adams and Grant Counties\n- Rural Resources: Stevens, Lincoln, Pend Oreille, and Ferry Counties\n- Spokane Neighborhood Action Partners (SNAP): Spokane County\n- Washington Gorge Action Partners: Skamania and Klickitat Counties","NA","NA","Avista distributes 100% of Project Share donations made by employees and customers to Spokane Neighborhood Action Partners (SNAP) to administer. ","Avista partners with dozens of Community-Based Organizations (CBOs) throughout its service territory to administer the CARES Donation Program. These CBOs include:\nAging and Long-Term Care Eastern Washington; Aging and Long-Term Care Southeast Washington; American Childhood Cancer Organization Inland Northwest; Audubon United Methodist Church; Big Table; Caritas Center; Catholic Charities; Colville Volunteer Food and Resource Center; Gritman Medical Center; Immaculate Conception Catholic Church; Martin Luther King Family Outreach Center; New Hope Resource Center; Our Place Community Ministries; Providence Health Care Foundation; Salvation Army of Lewiston; Salvation Army of Spokane; Scottish Rite; Serve Spokane; Spokane AIDS Network (Emergency Services Support); Spokane Valley Partners; St. Francis Guild - Sacred Heart Catholic Church; St. John Vianny ; St. Vincent DePaul; St. Vincent DePaul; The GreenHouse Community Center; Transitions"]
["Describe aspects of this program administered by third parties. If the utility does not work with third parties to administer the program, enter \"NA.\"","The CAAs fully administer the Low-Income Weatherization program from intake, income eligibility, home audit, and getting a home fully weatherized to reduce energy burden and increase home energy efficiency.","Program aspects that are jointly administered by both the third-party entities listed in cell C42 and Avista: Enrollment, customer education, customer service, outreach, marketing\n\nProgram aspects that are administered exclusively by the third-party entities listed in cell C42: Income verification","Program aspects that are jointly administered by both the third entities listed in cell C42 and Avista: Enrollment, customer education, customer service, outreach","Program aspects that are jointly administered by both the third-party entities listed in cell C42 and Avista: Enrollment, customer education, customer service, outreach","Agency partners conduct customer scheduling, intake, eligibility/income verification, and program education. They utilize Avista’s Energy Assistance Workbench (EAWB) to view customer accounts and make grant pledges to their accounts. Finally, they complete reporting requirements. ","Agency partners conduct customer scheduling, intake, eligibility/income verification, and program education. They utilize Avista’s Energy Assistance Workbench (EAWB) to view customer accounts and make grant pledges to their accounts. Finally, they complete reporting requirements. ","Agency partners conduct customer scheduling, intake, eligibility/income verification, and program education. They utilize Avista’s Energy Assistance Workbench (EAWB) to view customer accounts and make grant pledges to their accounts. Finally, they complete reporting requirements. ","Agency partners conduct customer scheduling, intake, eligibility/income verification, and program education. They utilize Avista’s Energy Assistance Workbench (EAWB) to view customer accounts. Program enrollments and recertifications are sent to Avista's CARES department to complete. Finally, they complete reporting requirements. ","NA","NA","SNAP has full administrative oversight of the Project Share funds, including allocation, distribution, and reporting.","CBOs receive a lump-sum annual allocation to be distributed throughout the program year. They then vet customers for eligibility (working with Avista's CARES team to do so), remit payment to customer accounts, and track all recipients and awards for annual reporting."]
["Identify the total amount of funds provided to third parties for direct customer benefits. Do not include a dollar symbol ($). If the utility does not work with third parties to administer the program, enter \"NA.\" If the utility does work with third parties and does not provide funds for direct customer benefits, enter \"0.\"",5282003.04,0,0,0,0,0,0,0,0,0,252534,380500]
["Identify the amount of funds provided to third parties for their administration of the low-income energy assistance program. Do not include a dollar symbol ($). If the utility does not work with third parties to administer the program, enter \"NA.\" If the utility does work with third parties and does not provide funds for administration of the program, enter \"0.\"",1967124.91,1231934,102723,37594,1931454,150952,1810490,239411,0,0,0,0]
["Identify the total amount of program funds provided to third parties. Do not include a dollar symbol ($). If the utility does not work with third parties to administer the program, enter \"NA.\" If the utility does work with third parties and does not provide funds to the third party, enter \"0.\"",6557084.3799999999,1231934,102723,37594,1931454,150952,1810490,239411,0,0,252534,380500]
["Additional program comments. If the utility does not have additional comments about its program, enter \"NA.\"","NA","NA","NA","NA","Program offering ended 9/30/2023","Program offering ended 9/30/2023","NA","Program offering ended 9/30/2023","NA","NA","NA","Only a small portion of Miscellaneous Assistance funds are provided by Avista through the CARES Donation Program. $222,420 was applied to customers' accounts in 2022 and $245,155 in 2023 from the CARES Donation Program."]

{"sheet":"Conservation Calculator 2022","index":4,"n_rows":500,"n_cols":9,"rows_kept":500,"cut":false,"hidden":false,"merged":[]}
["Utility","Low-income energy assistance program name","BPA Ref. No.","Number of Low-Income Units or Households Served","Per Unit Annual KWh Savings","Estimated Useful Life","Residential Rate ($/KWh)","Annual Bill Savings","Lifetime Bill Savings"]
[{"$f":"'Contacts and Utility Info'!B1","v":"Avista Utilities "},"Note: Avista did not use this calculator/Avista's Data Analysts pulled all the information for this report seperately.",null,null,null,null,null,{"$f":"E2*G2*D2","v":0},{"$f":"-PV(0.03, F2,H2)","v":0}]
[{"$f":"'Contacts and Utility Info'!B2","v":3},null,null,null,null,null,null,{"$f":"E3*G3*D3","v":0},{"$f":"-PV(0.03, F3,H3)","v":0}]
[{"$f":"'Contacts and Utility Info'!B3","v":20},null,null,null,null,null,null,0,0]
[{"$f":"'Contacts and Utility Info'!B4","v":"Low-Income Weatherization Program: Avista employs 1 FTE to manage its Low-Income Weatherization Program. In addition, Avista partners with seven Community Action Agencies (CAAs) and one Tribal Housing Authority to deliver low-income energy-efficiency programs throughout the company’s service territory. All these organizations have the infrastructure in place to income-qualify customers as well as provide access to a variety of funding sources to make energy-efficiency improvements to their homes. \n\nBill Assistance Programs: Avista employs 2 FTE employees to manage their Low-Income Bill Assistance Programs - a Sr. Energy Program Manager and a Data Analyst. There are also 11 FTE positions in Customer Service that make up the Bill Assistance Support & Enrollment (BASE) Team, including a Team Lead, who process enrollments and provide support to low-income customers. These programs also receive support from a Communications Program Manager, Revenue Accounting Analyst, and Regulatory Affairs Manager. Outside of Avista employees, Avista partners with six Community Action Agencies (CAAs) and one Tribe to deliver low-income bill assistance programs throughout the company’s service territory. All these organizations have the infrastructure in place to enroll and support customers. "},null,null,null,null,null,null,0,0]
[{"$f":"'Contacts and Utility Info'!B5","v":"Yes"},null,null,null,null,null,null,0,0]
[{"$f":"'Contacts and Utility Info'!B6","v":"Low-Income Needs Assessment, July 2019, Evergreen Economics\nAvista contracted with Evergreen Economics in July 2019 to identify the population within their Washington service territory that is eligible to receive energy assistance. Specifically, the research estimates the number of low- and moderate-income households broken down by gas, electric, or combination service. The results were used to design energy assistance programs, targeted outreach approaches, and determine energy assistance funding needs.\n\nEnergy Burden Assessment,  Sept. 2021, Empower Dataworks\nThis report presented a suggested strategy for Avista to meet its energy burden \nreduction goals. It included an overview of Avista’s current customer \nenergy burden, followed by a list of potential actions for reducing customer \nenergy burden."},null,null,null,null,null,null,0,0]
[{"$f":"'Contacts and Utility Info'!B7","v":"Yes"},null,null,null,null,null,null,0,0]
[{"$f":"'Contacts and Utility Info'!B8","v":0},null,null,null,null,null,null,0,0]
[{"$f":"'Contacts and Utility Info'!B9","v":0},null,null,null,null,null,null,0,0]
[{"$f":"'Contacts and Utility Info'!B10","v":0},null,null,null,null,null,null,0,0]
[{"$f":"'Contacts and Utility Info'!B11","v":0},null,null,null,null,null,null,0,0]
[{"$f":"'Contacts and Utility Info'!B12","v":0},null,null,null,null,null,null,0,0]
[{"$f":"'Contacts and Utility Info'!B13","v":0},null,null,null,null,null,null,0,0]
[{"$f":"'Contacts and Utility Info'!B14","v":0},null,null,null,null,null,null,0,0]
[{"$f":"'Contacts and Utility Info'!B15","v":0},null,null,null,null,null,null,0,0]
[{"$f":"'Contacts and Utility Info'!B16","v":0},null,null,null,null,null,null,0,0]
[{"$f":"'Contacts and Utility Info'!B17","v":0},null,null,null,null,null,null,0,0]
[{"$f":"'Contacts and Utility Info'!B18","v":0},null,null,null,null,null,null,0,0]
[{"$f":"'Contacts and Utility Info'!B19","v":0},null,null,null,null,null,null,0,0]
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{"sheet":"Conservation Calculator 2023","index":5,"n_rows":500,"n_cols":9,"rows_kept":500,"cut":false,"hidden":false,"merged":[]}
["Utility","Low-income energy assistance program name","BPA Ref. No.","Number of Low-Income Units or Households Served","Per Unit Annual KWh Savings","Estimated Useful Life","Rate ($/KWh)","Annual Bill Savings","Lifetime Bill Savings"]
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[{"$f":"'Contacts and Utility Info'!B4","v":"Low-Income Weatherization Program: Avista employs 1 FTE to manage its Low-Income Weatherization Program. In addition, Avista partners with seven Community Action Agencies (CAAs) and one Tribal Housing Authority to deliver low-income energy-efficiency programs throughout the company’s service territory. All these organizations have the infrastructure in place to income-qualify customers as well as provide access to a variety of funding sources to make energy-efficiency improvements to their homes. \n\nBill Assistance Programs: Avista employs 2 FTE employees to manage their Low-Income Bill Assistance Programs - a Sr. Energy Program Manager and a Data Analyst. There are also 11 FTE positions in Customer Service that make up the Bill Assistance Support & Enrollment (BASE) Team, including a Team Lead, who process enrollments and provide support to low-income customers. These programs also receive support from a Communications Program Manager, Revenue Accounting Analyst, and Regulatory Affairs Manager. Outside of Avista employees, Avista partners with six Community Action Agencies (CAAs) and one Tribe to deliver low-income bill assistance programs throughout the company’s service territory. All these organizations have the infrastructure in place to enroll and support customers. "},null,null,null,null,null,null,0,0]
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[{"$f":"'Contacts and Utility Info'!B6","v":"Low-Income Needs Assessment, July 2019, Evergreen Economics\nAvista contracted with Evergreen Economics in July 2019 to identify the population within their Washington service territory that is eligible to receive energy assistance. Specifically, the research estimates the number of low- and moderate-income households broken down by gas, electric, or combination service. The results were used to design energy assistance programs, targeted outreach approaches, and determine energy assistance funding needs.\n\nEnergy Burden Assessment,  Sept. 2021, Empower Dataworks\nThis report presented a suggested strategy for Avista to meet its energy burden \nreduction goals. It included an overview of Avista’s current customer \nenergy burden, followed by a list of potential actions for reducing customer \nenergy burden."},null,null,null,null,null,null,0,0]
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[{"$f":"'Contacts and Utility Info'!B1","v":"Avista Utilities "},null,"Add Zipcodes within the utility service territory to column A. Select program name in column 2. Insert the count of program participants for each Zipcode. If the utility did not serve any program participants in a zipcode, insert \"0.\""]
[null,null,"Program 1","Program 2","Program 3","Program 4","Program 5","Program 5","Program 6","Program 7","Program 8","Program 9","Program 10","Program 11"]
["Utility","Zipcode","Low Income Weatherization Program","My Energy Discount - Washington","Arrearage Forgiveness Program","Arrearage Management Program","Low-Income Rate Assistance Program (LIRAP) - Heat","Low-Income Rate Assistance Program (LIRAP) - Energy","Low-Income Rate Assistance Program (LIRAP) - Emergency Share","Low-Income Rate Assistance Program (LIRAP) - Senior/Disabled Rate Discount Program","Low-Income Rate Assistance Program (LIRAP) - Senior/Disabled Rate Discount Program One-Time Benefit","Low-Income Rate Assistance Program (LIRAP) - Hardship Auto","Project Share","Miscellaneous Assistance"]
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[{"$f":"'Contacts and Utility Info'!B4","v":"Low-Income Weatherization Program: Avista employs 1 FTE to manage its Low-Income Weatherization Program. In addition, Avista partners with seven Community Action Agencies (CAAs) and one Tribal Housing Authority to deliver low-income energy-efficiency programs throughout the company’s service territory. All these organizations have the infrastructure in place to income-qualify customers as well as provide access to a variety of funding sources to make energy-efficiency improvements to their homes. \n\nBill Assistance Programs: Avista employs 2 FTE employees to manage their Low-Income Bill Assistance Programs - a Sr. Energy Program Manager and a Data Analyst. There are also 11 FTE positions in Customer Service that make up the Bill Assistance Support & Enrollment (BASE) Team, including a Team Lead, who process enrollments and provide support to low-income customers. These programs also receive support from a Communications Program Manager, Revenue Accounting Analyst, and Regulatory Affairs Manager. Outside of Avista employees, Avista partners with six Community Action Agencies (CAAs) and one Tribe to deliver low-income bill assistance programs throughout the company’s service territory. All these organizations have the infrastructure in place to enroll and support customers. "},"98648",0,0,0,0,1,0,0,0,0,16,0,1]
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[{"$f":"'Contacts and Utility Info'!B6","v":"Low-Income Needs Assessment, July 2019, Evergreen Economics\nAvista contracted with Evergreen Economics in July 2019 to identify the population within their Washington service territory that is eligible to receive energy assistance. Specifically, the research estimates the number of low- and moderate-income households broken down by gas, electric, or combination service. The results were used to design energy assistance programs, targeted outreach approaches, and determine energy assistance funding needs.\n\nEnergy Burden Assessment,  Sept. 2021, Empower Dataworks\nThis report presented a suggested strategy for Avista to meet its energy burden \nreduction goals. It included an overview of Avista’s current customer \nenergy burden, followed by a list of potential actions for reducing customer \nenergy burden."},"99001",0,0,0,1,96,5,102,11,0,62,2,77]
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[{"$f":"'Contacts and Utility Info'!B1","v":"Avista Utilities "},null,"Add Zipcodes within the utility service territory to column A. Select program name in column 2. Insert the count of program participants for each Zipcode. If the utility did not serve any program participants in a zipcode, insert \"0.\""]
[null,null,"Program 1","Program 2","Program 3","Program 4","Program 5","Program 5","Program 6","Program 7","Program 8","Program 9","Program 10","Program 11"]
["Utility","Zipcode","Low Income Weathrization Program","My Energy Discount - Washington","Arrearage Forgiveness Program","Arrearage Management Program","Low-Income Rate Assistance Program (LIRAP) - Heat","Low-Income Rate Assistance Program (LIRAP) - Energy","Low-Income Rate Assistance Program (LIRAP) - Emergency Share","Low-Income Rate Assistance Program (LIRAP) - Senior/Disabled Rate Discount Program","Low-Income Rate Assistance Program (LIRAP) - Senior/Disabled Rate Discount Program One-Time Benefit","Low-Income Rate Assistance Program (LIRAP) - Hardship Auto","Project Share","Miscellaneous Assistance"]
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[{"$f":"'Contacts and Utility Info'!B4","v":"Low-Income Weatherization Program: Avista employs 1 FTE to manage its Low-Income Weatherization Program. In addition, Avista partners with seven Community Action Agencies (CAAs) and one Tribal Housing Authority to deliver low-income energy-efficiency programs throughout the company’s service territory. All these organizations have the infrastructure in place to income-qualify customers as well as provide access to a variety of funding sources to make energy-efficiency improvements to their homes. \n\nBill Assistance Programs: Avista employs 2 FTE employees to manage their Low-Income Bill Assistance Programs - a Sr. Energy Program Manager and a Data Analyst. There are also 11 FTE positions in Customer Service that make up the Bill Assistance Support & Enrollment (BASE) Team, including a Team Lead, who process enrollments and provide support to low-income customers. These programs also receive support from a Communications Program Manager, Revenue Accounting Analyst, and Regulatory Affairs Manager. Outside of Avista employees, Avista partners with six Community Action Agencies (CAAs) and one Tribe to deliver low-income bill assistance programs throughout the company’s service territory. All these organizations have the infrastructure in place to enroll and support customers. "},"98648",0,13,0,0,3,0,0,0,0,0,0,2]
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{"sheet":"Outreach Assessments","index":8,"n_rows":2,"n_cols":53,"rows_kept":2,"cut":false,"hidden":false,"merged":[[1,52,1,68],[0,52,0,68],[0,1,0,17],[1,1,1,17],[1,18,1,34],[0,18,0,34],[1,35,1,51],[0,35,0,51]]}
["Utility","Assess utility outreach strategies used to encourage participation of eligible households.",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Assess utility consultations with community-based organizations as appropriate. ",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Assess consultations with tribes as appropriate.",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Assess comprehensive enrollment campaigns that are linguistically and culturally appropriate to the customers the utility serves in vulnerable populations."]
[{"$f":"'Contacts and Utility Info'!B1","v":"Avista Utilities "},"A primary venue for outreach is through the Community Action Agencies (CAAs) that Avista formally partners with to administer their low-income programs. These CAAs work with customers who are seeking support services, ranging from rental and food assistance, to financial education and health services. During intake, Agency staff go through an extensive interview process to make sure customers receive holistic support, including bill assistance through the My Energy Discount program and the Low-Income Weatherization program. These partnerships are critical to the health and success of low-income programs, as we well as the health and success of the communities they aim to serve. \n\nIn tandem with this CAA-based outreach, Avista strategically engages eligible households through (1) community-based organizations, (2) participation at community events, and (3) tactical placements of informational materials. These strategies create opportunities for limited-income customers and customers in Named Communities to learn about and benefit from energy savings and energy bill reductions. Examples of these outreach strategies include:\n\n- Presenting to Spokane Neighborhood Councils at their monthly meetings;  \n- educating community-based organizations that were recipients of CARES Donation Program (see \"miscellaneous assistance\" on programs tab for more information) on various programs and sharing printed collateral with them (included 26 organizations serving about 900 households with bill assistance grants annually throughout 6 counties of Avista's Washington service territory)\n- partnering with employers of likely-eligible households (retirement communities, hospitality, etc.) to host Enrollment Days for their employees;\n- hosting a kiosk at major public transportation hubs\n- hosting energy fairs and energy efficiency workshops to educate the public, including limited-income customers, on the ways that Avista can support them in saving energy and reducing their energy bills\n- being present at mobile food banks to enroll customers in programs and/or share information\n- including flyers in welcome packets for events like the Healthy Aging Conference, Lunar New Year Celebration, Tribal Benefits Fair, Caregiver Conference, etc.;\n- attending community meetings and community dinners in Named Communities to share information and build relationships;\n- presenting to coalitions like the Health & Justice Recovery Alliance and an ALS support group;\n- presenting at various local Chambers of Commerce's;\n- mobile outreach through the Avista energy resource vans, where visitors can learn about effective tips to manage their energy use, bill payment options, and community assistance resources;\n- participating and hosting a table at various resource fairs;\n- mailing out free energy kits.\n\nIn 2022, Avista made over 5,800 customer touches at 60 events for the Low-Income Weatherization program. As a reminder, Avista experienced staff retirement and hired a new program manager resulting in a reduction of outreach activities. This will ramp up significantly in 2024.\n\nAvista also leverages communication and media platforms to inform eligible households of programs and encourage enrollment. These efforts have included:\n- Direct mailers (postcards); \n- bill inserts to all WA customers;\n- social media posts;\n- press releases;\n- email campaigns targeted to various likely-eligible customer groups;\n- features in Avista's monthly Connections and eConnections newsletters\n\nExamples of the impacts that these outreach efforts have include:\n\n- Following a multi-day direct email campaign for My Energy Discount Washington in December, web application volume increased by 520% (from average of 229 to 1,192). The open rate for the emails was 39%  (in line with industry average of 38.49%) and the click through rate was 5.5% (compared to industry average of 0.35%). \n- An October press release about the launch of My Energy Discount was broadcast on 3 different news outlets, shared on 4 online print news outlets, and received 3 social media shares from Washington media outlets - all of which have a significant reach/audience. \n- Participation in community events in 2022 resulted in 7,982 customer touches. In January 2023, the LIRAP Program Manager took another role at Avista, and it wasn't until June that another full-time LIRAP Program Manager stepped in. Despite this staffing transition, Avista was still able to reach 4,335 customers during community events in 2023",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"As noted previously, the formal partnerships that Avista holds with Community Action Agencies are critical in not only reaching more eligible customers and administering limited-income energy assistance programs, but also in providing customers with access to other essential support services outside energy assistance. We know that if customers need help reducing their energy cost burden, they likely need support in other areas like living expenses, food assistance, and more. These partnerships help to ensure a more holistic, wraparound approach to customer care. \n\nBeyond the CAAs, community-based organizations (CBOs) also create critical connections to eligible households. They are trusted in the community, and have a reach beyond what Avista can develop, which makes them excellent partners and program advocates. Avista partners with CBOs in the following ways:\n\n- The CARES Donation Program: This provides approximately 26 CBOs with annual funding to provide households with energy assistance grants (serving about 900 households annually) throughout 6 counties of Avista's Washington service territory. These organizations educate grant recipients of the additional energy assistance available to them, and also share program information with their broader community. CARES Donation Program participants include food banks, faith-based organizations, St. Vincent de Paul chapters, the Salvation Army, a Childhood Cancer Coalition supporting families of children with cancer, Aging and Long-Term Care organizations, and more. \n\n- Resource Hubs & Navigators: CBOs like food banks, churches, community centers, etc. serve as trusted pillars in the community. Many of them serve specific populations, whether it be seniors, refugees, or communities of color, which makes this trust even more critical. Recognizing this, Avista has been intentional in pursing relationships with these CBOs with the goals of (1) educating them on what's available to the populations they serve, (2) empowering them to share these resources with their communities, even helping them navigate the application processes, and (3) equipping them with the resources they need to do so (printed materials, an online resource toolkit, etc.). During 2022-2023, Avista consulted with 48 different CBOs throughout it's Washington service territory. In 2022 and 2023, Avista staff met with approximately 92 CBOs throughout its Washington service territory over the course of approximately 244 hours. CBOs have expressed gratitude for how engaged Avista aims to be in the community, and sometimes even surprised at how many affordability measures Avista offers. This sentiment illustrates just how mutually beneficial these partnerships are - Avista is able to reach members of the community that might not have been reachable, and CBOs are able to provide support to their communities through energy assistance. ",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"In Avista's Washington service territory, there are 4 Tribes: The Spokane Tribe of Indians, the Kalispel Tribe of Indians, the Nez Perce, and the Colville Confederated Tribes. Below are ways that Avista collaborated with three of these four Tribes on energy assistance programs in 2022-2023:\n\nThe Spokane Tribe of Indians\nThe Spokane Tribe of Indians is one of the Community Action Agencies (CAAs) that Avista has a formal partnership with as administrators of it's low-income energy assistance programs, including Low-Income Weatherization, My Energy Discount Washington, Arrearage Forgiveness, Arrearage Management, LIRAP Heat Grant, LIRAP Energy Grant, LIRAP Emergency Share, LIRAP Seniors & Disabled Rate Discount Program, and LIRAP Hardship Automatic Grant. As a partner CAA, Avista has conducted training with Spokane Tribe staff on various programs, invited staff to monthly LIRAP meetings with other CAAs, delivered Energy Kits containing cold weather energy-saving items to Family Support at the Spokane Tribe of Indians, provided box fans during heat waves, and hosted enrollment events during community events. As with all other CAAs, Avista also provides funding for administration and staff/labor costs of administering programs, and funds direct services (weatherization and bill assistance) for all income-qualified households that The Spokane Tribe of Indians serves.\n\nThe Colville Confederated Tribes\nIn 2022-2023, Avista attended a community meeting of several members of the Colville Tribe of Indians. The intent was to connect, share information on programs, and identify future outreach opportunities. The meeting resulted in 3 community members enrolling in Avista's My Energy Discount Program.\n\nThe Kalispel Tribe of Indians\nIn 2022-2023, Avista worked with The Kalispel Tribe of Indians in advance of their Annual Employee Benefits Fair. This massive event brought together employees of all the Tribe's Spokane County enterprises, including their Resort & Casino, RV Resort, and Golf & Country Club, with the goal of sharing local resources and benefits available to them. Avista included flyers for the My Energy Discount program in the event's welcome packets. \n\n",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"In preparation for the launch of the My Energy Discount Washington program in October 2023, Avista identified the top 5 languages spoken its Washington Service Territory. These included (in no particular order) English, Spanish, Russian, Ukrainian and Marshallese. With this information, Avista had critical print materials translated into these 5 languages, including flyers, applications, FAQs, and rack cards (brochure-sized information cards). In the first 3 months of the program (October - December 2023), there were 94 applications downloaded in non-English languages in the following numbers: Spanish: 69; Russian: 9; Ukrainian: 6; Marshallese: 10. These make up nearly 27% of the total application downloads, reinforcing the need to have linguistically appropriate outreach materials.\n\nWhile Avista does not currently have multiple language offerings on its website, we did develop an option for all energy assistance webpages to be translated into Spanish to meet the needs of our second-most spoken language. Avista has also partnered with a third party communications agency to strategically place Spanish digital ads in culturally relevant digital spaces, which direct customers to these translated webpages. Between October 2023 and March 2024, the Spanish Energy Assistance landing page has seen 7,002 visitors, which makes up a total of 9.9% of all Energy Assistance landing page view (English and Spanish combined). In regards to paid Spanish digital ads in Washington, we have seen a total of 1,722,300 impressions and 13,788 clicks for a click-through rate of 0.80%. \n\nFinally, Avista utilizes a service called Language Line that allows a non-native English speaker to call Avista and connect with a Customer Service Representative in their native language through a translator. In 2023, there were 3,513 Language Line calls representing 22 different languages, with the vast majority being Spanish (95%), followed by Russian, Arabic, Pashto and Mandarin, each making up less than 2% of the calls. While this data is representative of all Avista customers, it is worth noting the impact of the service on those who for English is a second language, as it offers an opportunity to connect to customers who would otherwise be unable to learn about, let alone enroll in, energy assistance programs. \n\nFor the My Energy Discount program, these measures have led to an enrollment of 570 customers who have indicated that they speak a language other than English (primarily Spanish, Russian and Marshallese). This makes up approximately 1.5% of all Washington customers enrolled in My Energy Discount."]

{"sheet":"Assessment of Programs","index":9,"n_rows":2,"n_cols":3,"rows_kept":2,"cut":false,"hidden":false,"merged":[]}
["Utility","Assess the programs and mechanisms used by the utility to reduce energy burden and the effectiveness of those programs and mechanisms in short-term energy burden reductions.","Assess the programs and mechanisms used by the utility to reduce energy burden and the effectiveness of those programs and mechanisms in sustained energy burden reductions."]
[{"$f":"'Contacts and Utility Info'!B1","v":"Avista Utilities "},"Within Avista's customer base, 11% of customers have been estimated to have a high energy burden, and 96% of these customers are also low-income. Therefore, Avista's low-income energy assistance portfolio directly addresses short-term energy burden reduction. This portfolio is made up of the Low-Income Rate Assistance Program (LIRAP)'s My Energy Discount Washington, Arrearage Forgiveness, Arrearage Management, Heat, Energy Grant, Emergency Share, Hardship Automatic Grant, and the Senior & Disabled Rate Discount, as well as Project Share and CARES Donation Program. Each of these programs focus on a different customer need, which increases the access to and effectiveness of the portfolio as a whole. The alignment to customer needs are further detailed below:\n\nSupporting in Hardship: Customers experiencing hardship or an energy emergency have access to annual support through Emergency Share or Project Share (see \"Programs\" tab, columns H and L respectively, for program details). These meet customers where they are, in the midst of a hardship, and provide relief. The Hardship Automatic Grant (see \"Programs\" tab column K for program details) also demonstrates a commitment to customers in crisis. This one-time grant was automatically applied to 8,689 qualifying customers' accounts in August of 2022, funded through an excess of COVID-19-related funds, and served to decrease past-due balances and provide another layer of support during a time of widespread hardship. Finally, the CARES Donation Program (see \"Programs\" tab column M for program details), which is funded through a Washington Tax Credit, reaches customers in hardship as they seek support through their existing means, whether that be a food bank, their church, or another local agency. \n\nAddressing Past-Due Balances: Avista’s Low-Income Rate Assistance Program (LIRAP) includes two distinct options for helping customers address their past-due balances: The Arrearage Forgiveness Program and the Arrearage Management Program (see \"Programs\" tab, columns D and E respectively, for program details). Each offering has distinct eligibility criteria and benefit amounts, and is designed to provide relief for income-qualified, residential customers who have unmanageable arrears.​\n\nOngoing Affordability: \nIn order to promote ongoing affordability, Avista offers/has offered several different programs, each with unique design components and ultimately aimed at improving affordability and reducing energy burden. Up until September 30, 2023, Avista offered a Senior & Disabled Rate Discount Program (see \"Programs\" tab, column I for program details), with was aimed at improving affordability for our vulnerable customers through a monthly bill discount. Avista also offered two different grant programs - LIRAP Heat and LIRAP Energy Grant (see \"Programs\" tab, columns F and G respectively for program details) - both with the goal of reducing the energy burden for our low-income customers at large. \n\nIn October 2023, Avista launched the My Energy Discount Washington (see \"Programs\" tab column C for program details), which employs a tiered discount model and is designed specifically to address households with higher energy burden. Below are the discount percentages associated with each income tier:\n - Tier 1: 0-5% FPL: 94% Discount\n - Tier 2: 6-50% FPL: 75% Discount\n - Tier 3: 51-200% FPL: 35% Discount\n - Tier 4: 101-150% FPL: 20% Discount\n - Tier 5: 151-200% FPL or 80% AMI (whichever is greater): 15% Discount\nWith the program being active for just 3 months of the reporting period (October-December 2023) Avista has yet to conduct an analysis of the impact on energy burden for enrolled customers. Plans for data collection and analysis are scheduled after the first program year (October 1, 2023 - September 20, 2024) is complete.\n\nImpact:\nLIRAP programs provide immediate relief to customers on their energy bills. In 2022, Avista served 21,992 customers with a total of $9,178,820 and an average benefit per household of $417. In 2023, those numbers increased to include 29,176 customers with $12,290,248 of support and an average household benefit of $425. ","LOW-INCOME WEATHERIZATION AS THE SUSTAINED ENERGY BURDEN REDUCTION\nAvista received an Order from the WUTC to develop a pilot program to overcome the inability to weatherize homes because of deferred maintenance or large repairs. As a result, Avista created a Deferred Maintenance Pilot in October 2023 that expires the end of 2024, with a total budget of $1m allocated to all seven CAA's and one Tribe for up to $25k per customer. The problem Avista is trying to solve with this pilot is addressing the deferred maintenance issues customers experience so the customer's home will be eligible to receive weatherization. With this pilot, CAA's are able to use the funds for various large-dollar projects to pre-weatherize a home including replacing knob and tube wiring, full electrical rewiring or panel upgrade, repairing or replacing a roof, removing asbestos or vermiculite, and other projects that would enable \"weatherization-ready\" homes. \n\nNote that Avista pays for 100% of the weatherization work on approved measures that each CAA administers to Avista's customers, helping over 450 customers in 2022 and 2023. This is being done even with the challenges of not having enough contractors or workforce for the number of customers needing work done. Additionally, the energy assistance program customers usually qualify for the low-income weatherization program, thereby complementing and serving some of the customer's needs in reducing energy burden while providing immediate relief to a long-term solution. \n\nAs a proactive measure, Avista began plans to stand up an additional pilot in 2024 to bring weatherization training to Eastern Washington. Currently, CAA staff must take time off of work to travel to Bellingham for needed weatherization training, which becomes not only a time-barrier but also costly travel expenses. Statewide, there is a weatherization workforce shortage as well as not enough weatherization trainers, thereby impacting the number of weatherization jobs that can get completed in a given year. \n\nAs previously mentioned, Avista uses a 3rd party auditor to review the program and provide an Impact Evaluation as well as a Program Evaluation report to regularly review and audit this program, which includes data review, project pulls from the CAA partners, as well as CAA staff, Avista staff, and customer interviews. Avista takes these recommendations to continuously make improvements.\n\n"]

{"sheet":"Disproptionate Impacts","index":10,"n_rows":8,"n_cols":14,"rows_kept":8,"cut":false,"hidden":false,"merged":[]}
["Utility","Named Community","Has the utility conducted a systematic examination of available data and expert input on how the named community is or is likely affected by the design of the utility's energy assistance programs, including eligibility requirements and enrollment processes, and outreach and community engagement processes, and how its program designs and outreach and community engagement processes may be designed to minimize unintended adverse outcomes and maximize opportunities and positive outcomes for the named community? ","Did a third party that specializes in equity or environmental justice analysis conduct the assessment? If the utility did not conduct an assessment, enter \"NA.\"","Did third party program administrators contribute to the assessment? If the utility did not conduct an assessment, enter \"NA.\"","Did by-and-for organizations or other community low-income service providers other than third party administrators contribute to the assessment? A by and for organization is an organization that has a primary mission and history of supporting and providing services to black, indigenous, and people of color and unserved communities, and that is culturally based, directed, and substantially controlled by individuals from the specific population they serve.  If the utility did not conduct an assessment, enter \"NA.\"","Did low-income households not enrolled in utility programs contribute to the assessment? If the utility did not conduct an assessment, enter \"NA.\"","When was the assessment conducted? If the utility did not conduct an assessment, enter \"NA.\"","Describe how the assessment was conducted. If the utility did not conduct an assessment, enter \"NA.\"","Describe the findings of the assessment. If the utility did not conduct an assessment, enter \"NA.\"","Identify and describe any recommendations from the assessment. If the utility did not conduct an assessment, enter \"NA.\"","Identify what recommendations are being implemented or intend to be implemented following the assessment. If the utility did not conduct an assessment, enter \"NA.\"","Identify and describe why any recommendations have not been implemented. If the utility did not conduct an assessment, enter \"NA.\"","Provide a link to the assessment(s). If the utility did not conduct an assessment, enter \"NA.\""]
[{"$f":"'Contacts and Utility Info'!B1","v":"Avista Utilities "},"Older adults (60+)","No","NA","NA","NA","NA","NA","NA","NA","NA","NA","NA","NA"]
[{"$f":"'Contacts and Utility Info'!B2","v":3},"Households with disabled persons","No","NA","NA","NA","NA","NA","NA","NA","NA","NA","NA","NA"]
[{"$f":"'Contacts and Utility Info'!B3","v":20},"Black, indigenous, and people of color ","No","NA","NA","NA","NA","NA","NA","NA","NA","NA","NA","NA"]
[{"$f":"'Contacts and Utility Info'!B4","v":"Low-Income Weatherization Program: Avista employs 1 FTE to manage its Low-Income Weatherization Program. In addition, Avista partners with seven Community Action Agencies (CAAs) and one Tribal Housing Authority to deliver low-income energy-efficiency programs throughout the company’s service territory. All these organizations have the infrastructure in place to income-qualify customers as well as provide access to a variety of funding sources to make energy-efficiency improvements to their homes. \n\nBill Assistance Programs: Avista employs 2 FTE employees to manage their Low-Income Bill Assistance Programs - a Sr. Energy Program Manager and a Data Analyst. There are also 11 FTE positions in Customer Service that make up the Bill Assistance Support & Enrollment (BASE) Team, including a Team Lead, who process enrollments and provide support to low-income customers. These programs also receive support from a Communications Program Manager, Revenue Accounting Analyst, and Regulatory Affairs Manager. Outside of Avista employees, Avista partners with six Community Action Agencies (CAAs) and one Tribe to deliver low-income bill assistance programs throughout the company’s service territory. All these organizations have the infrastructure in place to enroll and support customers. "},"Immigrants or refugees","No","NA","NA","NA","NA","NA","NA","NA","NA","NA","NA","NA"]
[{"$f":"'Contacts and Utility Info'!B5","v":"Yes"},"Households with limited English proficiency","No","NA","NA","NA","NA","NA","NA","NA","NA","NA","NA","NA"]
[{"$f":"'Contacts and Utility Info'!B6","v":"Low-Income Needs Assessment, July 2019, Evergreen Economics\nAvista contracted with Evergreen Economics in July 2019 to identify the population within their Washington service territory that is eligible to receive energy assistance. Specifically, the research estimates the number of low- and moderate-income households broken down by gas, electric, or combination service. The results were used to design energy assistance programs, targeted outreach approaches, and determine energy assistance funding needs.\n\nEnergy Burden Assessment,  Sept. 2021, Empower Dataworks\nThis report presented a suggested strategy for Avista to meet its energy burden \nreduction goals. It included an overview of Avista’s current customer \nenergy burden, followed by a list of potential actions for reducing customer \nenergy burden."},"Rural households","No","NA","NA","NA","NA","NA","NA","NA","NA","NA","NA","NA"]
[{"$f":"'Contacts and Utility Info'!B7","v":"Yes"},"Renters","No","NA","NA","NA","NA","NA","NA","NA","NA","NA","NA","NA"]

{"sheet":"Combating Poverty Stigmas","index":11,"n_rows":2,"n_cols":13,"rows_kept":2,"cut":false,"hidden":false,"merged":[]}
["Utility","Does the utility systematically assess its energy assistance programs for poverty stigmas, for instance whether the program criteria or outreach and comprehensive enrollment campaigns may unintentionally contribute to negative self-evaluations, diminished social-wellbeing, reduced program participation, and mental ill-health of low-income households?","Was the assessment conducted by a third party that specializes in equity analysis? If the utility did not conduct an assessment, enter \"NA.\"","Did third party program administrators provide input on the assessment? If the utility did not conduct an assessment, enter \"NA.\"","Did by and for organizations or other community low-income service providers other than third party administrators contribute to the assessment? A by and for organization is an organization that has a primary mission and history of supporting and providing services to black, indigenous, and people of color and unserved communities, and that is culturally based, directed, and substantially controlled by individuals from the specific population they serve. If the utility did not conduct an assessment, enter \"NA.\"","Did low-income households currently not enrolled in utility energy assistance programs contribute to the assessment? If the utility did not conduct an assessment with the named community, enter \"NA.\"","When was the assessment conducted?  If the utility did not conduct an assessment, enter \"NA.\"","Describe how the assessment was conducted. If the utility did not conduct an assessment, enter \"NA.\"","Describe the findings of the assessment. If the utility did not conduct an assessment, enter \"NA.\"","Identify and briefly describe any recommendations from the assessment. If the utility did not conduct an assessment, enter \"NA.\"","Identify what recommendations are being implemented or intend to be implemented following the assessment. If the utility did not conduct an assessment, enter \"NA.\"","Identify and describe why any assessment recommendations have not been implemented. If the utility did not conduct an assessment, enter \"NA.\"","Provide a link to the assessment(s). If the utility did not conduct an assessment, enter \"NA.\""]
[{"$f":"'Contacts and Utility Info'!B1","v":"Avista Utilities "},"No","NA","NA","NA","NA","NA","NA","NA","NA","NA","NA","NA"]

{"sheet":"Cumulative Funding Assessment","index":12,"n_rows":18,"n_cols":15,"rows_kept":18,"cut":false,"hidden":false,"merged":[[5,5,15,5],[5,2,15,2]]}
["Identify the 2018 funding levels for energy assistance programs",14931647.75]
["Identify the funding levels needed to increase energy assistance by fifteen percent over the amount provided in 2018 by 2030",17171394.912500001]
["Identify current energy assistance need",25000000,"Per Empower Dataworks 2021 Energy Burden Assessment: \"The total energy assistance need for Avista is approximately $25M--the total reduction that would bring all customer electricity bills below the high burden threshold (6% of income for electric heat and 3% for gas heat).\""]
["Identify the funding levels needed to meet 60% of current energy assistance need by 2030",16561127.651084799]
["Identify the funding levels needed to meet 90% of current energy assistance need by 2050",24841691.47662716]
["Identify and describe how the utility has made progress toward the 2030 and 2050 funding levels","The current $25M energy assistance need is what was identified within Avista's 2021 Energy Burden Assessment as \"the total reduction that would bring all customer electricity bills below the high burden threshold (6% of income for electric heat and 3% for gas heat).\"                                                                                                                                                                                                                         \n                                                                                                                                 The total funding for energy assistance, including administrative expenses, was about $25,743,608 in 2023 (LIRAP, Project Share, Weatherization, and LIHEAP). This is an increase of 172% over 2018 funding levels, and approximately 155% of the 2030 funding level goal ($16,561,128) and 104% of the 2050 funding level goal ($24,841,691). While Avista's energy assistance programs are designed to reduce energy burden, and therefore meet the \"energy assistance need\" as defined by RCW 19.405.020(16), it is important to note that these programs are made available to all eligible \"low-income\" Washington customers (RCW 19.405.020(25), which in 2023 was estimated to be 129,266 customers. This means that approximately 70% of Avista's bill assistance program funding is provided to customers who may not have an energy burden, but still meet the definition of low-income and are therefore provided bill assistance opportunities in accordance with the provisions of RCW 19.405.120.                                                                                                                                                                                              ","2018 EA","Grants",10304129.27,"2023 EA","Grants",13691221,{"$f":"SUM(H6,E6)","v":23995350.27},null,2023,"Bill Assistance Recipients","% of Recipients","Bill Assistance Amt","% of Amt"]
[null,null,null,"RDP",0,null,"RDP",414664,414664,null,"Low Income/No Burden",23064,{"$f":"L7/L9","v":0.76951821700253575},12887490,{"$f":"N7/N9","v":0.69726524109381272}]
[null,null,null,"AMP",0,null,"AMP",78130,78130,null,"Low Income/High Burden",6908,{"$f":"L8/L9","v":0.2304817829974643},5595419,{"$f":"N8/N9","v":0.30273475890618734}]
[null,null,null,"AFP",0,null,"AFP",250869,250869,null,"Total",{"$f":"SUM(L7:L8)","v":29972},null,{"$f":"SUM(N7:N8)","v":18482909}]
[null,null,null,"MED",0,null,"MED",3153887,3153887,null,null,null,null,null,{"$f":"H12*O8","v":5762823.4505713899}]
[null,null,null,"Commerce Utility Arrearage Assistance",0,null,"Commerce Utility Arrearage Assistance",1447112,1447112]
[null,null,null,"Total Bill Assistance",{"$f":"SUM(E6:E11)","v":10304129.27},null,"Total Bill Assistance",{"$f":"SUM(H6:H11)","v":19035883},29340012.27]
[null,null,null,"Wx",2851688.13,null,"Wx",4250271.34,7101959.4699999997]
[null,null,null,"LIRAP Admin",1428227.41,null,"LIRAP Admin",1958840.29,3387067.7]
[null,null,null,"LIRAP ConEd",347602.94,null,"LIRAP ConEd",498613.84,846216.78]
[null,null,null,"Grand Total",{"$f":"SUM(E15,E12,E14,E13)","v":14931647.75},null,"Grand Total",{"$f":"SUM(H15,H12,H14,H13)","v":25743608.469999999},40675256.219999999]
[null,null,null,"Admin/Con-Ed Total",{"$f":"E14+E15","v":1775830.3499999999},null,"Admin/Con-Ed Total",{"$f":"H14+H15","v":2457454.13},4233284.4799999995]
[null,null,null,"Admin/Con-Ed % of Total",{"$f":"E17/E16","v":0.11893063510020184},null,"Admin/Con-Ed % of Total",{"$f":"H17/H16","v":9.54588061290539E-2},{"$f":"I17/I16","v":0.10407517673898502}]

{"sheet":"Plans to Improve Programs","index":13,"n_rows":2,"n_cols":3,"rows_kept":2,"cut":false,"hidden":false,"merged":[]}
["Utility","Identify and describe changes made to improve the effectiveness of programs between 2020-2022.","Identify and describe the utility's plan to improve the effectiveness of the assessed mechanisms and strategies toward meeting the energy assistance need."]
[{"$f":"'Contacts and Utility Info'!B1","v":"Avista Utilities "},"Low-Income: Avista contracts out to a third party evaluator to conduct a Process Evaluation every other year and an Impact Evaluation annually. These recommendations are analyzed internally and program changes are made as appropriate. Evaluators review data and project documentation as well as customer, CAA, and project manager interviews. In most instances, Avista's Low-Income Weatherization program received realization rates of 99% or above.\n\nFUNDING\nBill Assistance\n- Order No. 05 in Docket Nos. UE-150204 and UG-150205 (Consolidated) established a five-year plan and true-up schedule which required Avista to file revisions to Schedules 92 and 192 by August 15th of each year, to increase LIRAP funding by seven percent, with annual funding increases beginning effective October 1, 2016, to continue through October 1, 2019. Order 09 in Docket Nos. UE-190334 et. al. then extended the five-year funding plan through Avista’s next general rate case (GRC). In compliance with these aforementioned orders, Avista filed its annual seven percent rate increase, and its true-up of the estimated revenues collected for LIRAP to the actual collections for the prior October to September LIRAP program year, on July 31, 2020.\n- Docket No. U-200281, the Commission’s Response to the COVID-19 Pandemic, which it adopted in its Order 01, included a Revised Term Sheet that set forth various requirements, such as the provision of additional funding for bill assistance programs and creation of additional customer programs to help support COVID-19 recovery efforts for Avista’s low-income customers. \n- Many funds beyond LIRAP were expanded or developed anew in response to the financial impacts of the COVID-19 pandemic. These include CARES Act funds, expanded LIHEAP allowances, American Rescue Plan Act funds, and the Department of Treasury’s Rental Assistance Program (that includes provisions for utilities). Another such funding option made available to Avista customers during the 2020-2021 program year to help address the unprecedented economic strain brought on by the pandemic was the Company’s COVID-19 Debt Relief Program (Debt Relief). COVID-19 Debt Relief began in April 2021, with a budget totaling $6,517,040,12 and provided assistance via two separate grant types: an Automatic Grant and a Forgiveness Grant. For the Automatic Grant, see \"Programs\" tab column K. The second element to the Debt Relief offering was available to residential customers at or below 200% FPL, but without a history of receiving income-qualifying assistance, were encouraged to contact their local Agencies to apply for a Forgiveness Grant. Forgiveness Grants provided eligible customers with up to $2,500 to pay their past due balance via a one-time grant. \n\nLow-Income Weatherization\nFunding remained steady at $3m annually since 2020-2022. In 2023, funding increased to $4m to serve more low-income customers who need weatherization projects to help increase energy efficiency in their homes, while reducing their bills. The Program is anticipated to receive another increase in 2024 and 2025 biennial budget of $4.25 million annually or $8.5 million for those two years. \n\nMARKETING & OUTREACH\nBill Assistance\n- Avista outreach was suspended for a period of time due to COVID-19 while the team strategized about how outreach could still be conducted while protecting staff and public safety. During this time, energy saving items along with information on billing and payment options and bill assistance were dropped off at food banks and provided to partners for their clients, reaching approximately 7k households.\n- Avista pursued the ability to make LIRAP available to those residing on tribal land, thus engaging the Spokane Tribe of Indians Health & Human Services LIHEAP department to become administrators of LIRAP. Prior to this partnership, those residing on the reservation who were senior and/or receiving disability income or needed emergency assistance would have had to contact Rural Resources to apply for those programs. Beginning in 2021, customers can now apply with the local LIHEAP department on the tribal reservation to receive assistance.\n- In an effort to engage hard-to-reach and underserved customers to distribute funds through the Company's COVID-19 Debt Relief Program, Avista worked creatively with CAAs to develop a Community Partner Network (CPN). CPN organizations, which include representation from entities that serve marginalized communities such as rural, immigrant, tribal, or people of color, are recognized as trusted sources for help and support among their communities. The Company looked to the CAAs to establish partnerships with such organizations that provide aid to underserved populations, in order to develop these networks through which they could engage their clients for the Debt Relief program. \n- To raise awareness of the availability of financial relief for customers economically affected by the pandemic, the Company executed a robust promotional campaign that sought to connect with customers – specifically those who had a past due balance – through a variety of mediums including digit, print, and social media advertisements along with emails to customers and flyers to Agencies and community organizations. Outreach also included a proactive call campaign conducted by a specialized group of CSRs who attempted to reach approximately 6,903 customers whose accounts were more than 90 days past due. In instances where the customer could not be contacted by phone, voicemails were left, emails were sent, and, in some instances, Avista staff visited customers at their home to ensure awareness of the various payment options and assistance programs available. Supporting these efforts, and for broader reach, was a marketing campaign the Company called Power of Compassion, that included print, digital and social media advertisements.\n- To safeguard customer and community safety, the company had to pivot standard outreach strategies during the pandemic. These new strategies included: hosting virtual Energy Assistance days; mailing kits to customers (approx. 1,400 distributed via mail); sending Business Reply Cards (BRC) to all customers with past due balances to return and request a free home energy kit and Energy Guide; dropping energy kits off at food banks and other community-oriented organizations, such as the regional health district, early childhood learning centers and an affordable living complex, throughout the Company’s service area (estimated that approximately 4,983 customers received the conservation education materials and information through these partnerships during the 2021-22 program year). \n\nLow-Income Weatherization\n- Outreach during the pandemic was problematic early on. Emerging from the pandemic around 2022, Avista cautiously revamped outreach activities to ensure public and staff safety and well-being. Outreach options including mailing energy efficiency kits and dropping up energy efficiency items to food banks, which included program flyers. To serve customers in a safe manner, the outreach team dropped off energy-saving items and information at food banks, participated in mobile food bank drive-through events, and partnered with community-based organizations to provide home energy kits to their clients. In many instances, the previous program managers for the Low-Income Weatherization program as well as Bill Assistance promoted both programs when appropriate.\n- With the program delivery modifications, Avista conducted only one energy assistance day in 2022 with limited participation and a small number of workshops.\n- In addition to providing the traditional path to serving income-qualified customers with energy efficiency, Avista also continued to partner with a local community action agency in Spokane County to provide no-cost weatherization services to all residents of a resident-owned mobile home community.\n--As mentioned in the Outreach Assessments tab, customers who participate in the Low-Income Weatherization program are often referred through Avista's partner community action agencies as recipients of various bill assistance programs. Avista often provides referrals each year from its customers service department and the company's Customer Assistance Referral and Evaluation Services program.\n- Other referrals are the result of various outreach events Avista hosted or was invited to attend through workshops, energy fairs, and mobile and general outreach efforts. Each method included demonstrations and distribution of low- and no-cost materials with a focus on energy efficiency, conservation tips, and measures, and information regarding energy assistance that may be available through CAA's.\n\nPROGRAM DESIGN\nBill Assistance\n- To improve the equitability of the distribution of LIRAP funds and based on discussions with Commission Staff and other interested parties, the Company agreed to allow electric revenue to be used for natural gas heat customers if those same customers also use Avista electric service. Of the total LIRAP assistance grants issued, approximately 64% were electric and 36% were natural gas.\n- To provide support and assistance to customers who had been adversely affected by the pandemic financially, the Company requested, and received subsequent approval, to implement a temporary COVID-19 Hardship Grant in April 2020.\n- To provide ease in access to the RDP, a referral process was put in place to connect Rate Discount candidates identified by Avista Customer Service Representatives (CSRs) directly to the Agencies to initiate the application process. In March 2021, a team of Avista employees and agency representatives from Rural Resources and SNAP met to improve the business process for RDP referrals, with the primary goal of this work being to improve the overall effectiveness of the referrals. At the time, only 16% of customers referred to the Agencies were enrolled in the RDP. To increase participation and efficacy, the process was streamlined for both the CSRs and the Agencies. This, combined with additional communication and training regarding the program, resulted in an increase of referral effectiveness to 22% as of September 30, 2021.\n- The LIRAP Arrearage Management Program (AMP) launched in April 2021 and provides relief for residential customers with incomes between 51-200% FPL who have an unmanageable past-due balance (arrears) on their account. Through the AMP, customers in this income range can receive a benefit that covers 90% of their arrears as an incentive for regular, on-time payments from the time of enrollment. Upon enrollment, the 10% of the arrears the customer is responsible for is amortized over a 12-month period. For each on-time, in-full payment the customer makes on their portion of the arrears and their current bill, 1/12th of their arrears will be forgiven. The intent of this offering is to encourage payment behavior of regular, on-time payments, while also reducing the burden a past due balance places on customers. The AMP can also be offered to customers in instances where energy and emergency assistance have already been utilized yet there is still a need for assistance with unpaid arrears.\n- In the wake of COVID-19, Avista’s LIRAP was set to have an exorbitant carryover balance for the 2021-2022 program year due to the many other funding sources being provided to the Agencies to assist customers. To decrease this balance and further provide assistance to customers in need, the Automatic Hardship Grant was recommended and supported by Avista’s Energy Assistance Advisory Group (EAAG) as a one-time grant for Avista customers who (1) had an account 60+ days past-due, (2) had a past-due balance larger than $100, and (3) had not received LIRAP or Project Share assistance during the current program year. On August 22, 2022, Avista provided grants to 8,689 customers meeting these criteria.\n\nLow-Income Weatherization\n- The company continues to gather information and data about where these customer groups reside and how the weatherization message is best delivered. This occurs through a variety of ways, including input from the Company's Equity Advisory Group, Energy Efficiency Advisory Group, use of its Named Communities Map derived from the Department of Health's Health Disparities Map, and the use of the data to assist in locating Avista customers with high energy burdens.\n\nPROGRAM EVALUATION\nBill Assistance\nIn February of 2021, Avista hired a full-time Bill Assistance Program Data Analyst to enhance how we were collecting and evaluating data for bill assistance programs in order to support program design, implementation and improvements as necessary. The Data Analyst provides interested parties, both internal and external, with regular reports (monthly, quarterly, annually) on individual program performance, funding distribution, participant demographics, saturation, and more. \n\nLow-Income Weatherization\nAs stated before, Avista uses a 3rd party to conduct an impact evaluation and program evaluation of this program. Avista takes these recommendations to modify its program to continuously improve its design and effectiveness to serve the low-income customer within Avista's service territory. Avista continues to revisit its unit energy savings (UES) assumptions for measures as part of its annual business planning process. Avista also continues to re-evaluate the units used to set program participation goals for a given year. ","Brief bullet points\nFour primary categories\nFunding (have there been changes to funding?)\nMarketing and Outreach (what has changed or improved here)\nProgram design (what pieces of program design are relevant)\nResearch, evaluation (what have we done to better understand our programs)\n\nFUNDING\nBill Assistance\n- As of October 1, 2023, LIRAP no longer functions under a budgeted amount, but instead is \"capless\". Essentially, LIRAP funds will be available to meet the demand of the eligible customers that Avista serves. \n- Avista has assembled a subcommittee of it's Energy Assistance Advisory Group (EAAG) to design a new funding model for joint administration between CAAs and Avista. Per 2022 GRC Settlement: Avista will collaborate with its EAAG to determine the appropriate method, amounts, and administrative structure for future program years [beyond 2023-2024].* This new model will have impacts on the funding allocated to administer LIRAP beginning in October 2025. \n\nLow-Income Weatherization\nBeginning in 2023, funding for weatherization increased from $3m to $4m (in addition to $1m for the Deferred Maintenance Pilot). The budget for 2024 and 2025 is expected at $4.25 million each year.\n\nMARKETING & OUTREACH\nBill Assistance\n- Avista is working with a social impact communications agency to develop a strategic outreach and communication plan, which explicitly includes bill assistance programs. The strategic plan will inform actionable, high-impact communication efforts, and also connect Avista to CBOs to foster long-term partnerships. \n- Avista is continuing to identify organizations that can serve as entry points to communities and likely income-eligible customers (CBOs, employers, Tribes, etc.) \n- Expanded language accessibility on myavista.com, as well as the My Avista mobile app and print outreach materials\n- Other marketing tactics planned for the My Energy Discount Washington program from April-September 2024 include: targeted digital ads; social media posts, targeted search ads; direct email campaigns; direct mail postcard; local newspaper ads; targeted publication ads; bill inserts; print and email versions of Avista Connections Newsletter\n- Avista is planning to conduct customer and agency surveys with the aim of better understanding pain points and to improve the experiences of agency staff and customers alike.\n\nLow-Income Weatherization\n- Due to the program manager staff retirement of the Department's energy efficiency outreach coordinator and weatherization program manager for energy efficiency in 2022 and 2023, activities were put on a slight pause for the first half of 2023. In mid-2023, both positions were filled and the program manager (as well as the outreach coordinator) took lead position in helping to develop an outreach strategy and plan for 2024 and 2025. \n- In general, customers who participate in the Low-Income Weatherization program are often referred through Avista's partner CAA's and Avista's Customer Assistance Referral and Evaluation Services program, which provides support for disabled, elderly, and low-income customers, or customers experiencing hardships related to employment, health, or finances. \n- Other referrals are the result of various outreach events Avista hosts or is invited to attend. In partnership with the Company's energy efficiency efforts, its community and economic vitality department conducts conservation education and outreach for low income customers, seniors, individuals living with disabilities, and veterans. \n\nPROGRAM DESIGN\nBill Assistance\n- Further aligning LIRAP income guidelines with those of LIHEAP (i.e. what is and is not considered income) in order to improve customer and agency experience of program enrollment\n- Based on results of 6% income verification for My Energy Discount Washington, program may undergo small design changes\n\nLow-Income Weatherization\n-After the Deferred Maintenance Pilot finishes the end of 2024, an analysis will be conducted to see if the Deferred Maintenance Pilot can be rolled into the program with increased funding for pre-weatherizing homes.\n-After the Workforce Training Pilot ends in December 2024, Avista will work with various stakeholders to find a solution to fill the weatherization training gaps in Eastern Washington. While the CAA's have been actively working with customers for years, many challenges persist, including finding willing and eligible participants, navigating continued increases in labor and material costs, and delays in receiving products. While several partner agencies were able to fully spend their funds, others did not have the same success. Avista will continue to collaborate with partner agencies to develop strategies to overcome these barriers, which includes using this Workforce Training Pilot to address weatherization training needed for agency staff.\n-Avista will take into considerations program design changes/recommendations from our 3rd party evaluator and does so on a regular basis. \n\nPROGRAM EVALUATION\nBill Assistance\n- Avista collects dozens of data points to evaluate the success of LIRAP, with a few high-level metrics being enrollment numbers, saturation rates, distribution of enrollment between the discount tiers, direct service funds spent, demographics of participants, and impacts of arrearage assistance on ongoing payment behavior. As we continue to gather this information, we are also working towards consolidating it into an accessible dashboard. This will further assist us in evaluating the data to identify where we might have gaps in participation, how effective our marketing and outreach efforts are, and much more. \n- Saturation rate is a key measure for LIRAP, as it (1) illustrates how effective we are at reaching the eligible population and (2) aligns with the goals as defined in RCW 19.405.120 to reach 60% saturation by 2030 and 90% by 2050. This will continue to be an area of focus for Avista going forward. \n- Avista intends on identifying saturation rates in Named Communities, and evaluating how those compare to saturation rates in general. This will help determine targeted outreach campaigns, and also identify any unintended consequences or gaps in the existing program design or outreach tactics. \n- With income information now available through customer participation in My Energy Discount, Avista intends on better understanding the energy burden of their customers and effectively it is being addressed through program participation \n- Avista also plans to collect and evaluate usage data on customers enrolled in bill assistance programs to understand if any behavior changes are occurring; essentially, does more affordable energy incentivize using more, which is counterintuitive to a foundational purpose of LIRAP being to \"encourage energy conservation\" \n\nLow-Income Weatherization\n-The program manager intentionally works with each CAA to gather continuous feedback on the program and future improvements.\n-Outreach efforts are being looked at more strategically and will be fully executed mid-2024 and beyond. This includes collaborating with the My Energy Discount program manager to collaborate the best methods to reach as many low-income customers as we can to serve their need by reducing their energy bills and increasing their energy efficiency by helping them with weatherization projects in qualified homes. \n-Avista takes into consideration all program evaluation recommendations from the third party evaluator, ADM. They use data collected and reported in the Program's tracking database, online application forms, Avista TRM, and RTF values to evaluate verified savings. The approach provides the strongest estimate of achieved savings practical for the program, given its delivery method, magnitude of savings, number of participants, and availability of data. The 3rd party evaluator verifies electric and gas energy savings for the Low-Income Weatherization impact evaluation, usually receiving around a 98% total realization rate."]

{"sheet":"Info","index":14,"n_rows":2,"n_cols":7,"rows_kept":2,"cut":false,"hidden":true,"merged":[]}
["Utility name","# full time staff","# staff that work on programs","Describe program staffing","Consultant","Consultant description","Shapefile submitted"]
[{"$f":"+Utility_Name","v":"Avista Utilities "},{"$f":"+Dedicated_Staff","v":3},{"$f":"+Total_Number_Contributing_Staff","v":20},{"$f":"+Staffing_Desc","v":"Low-Income Weatherization Program: Avista employs 1 FTE to manage its Low-Income Weatherization Program. In addition, Avista partners with seven Community Action Agencies (CAAs) and one Tribal Housing Authority to deliver low-income energy-efficiency programs throughout the company’s service territory. All these organizations have the infrastructure in place to income-qualify customers as well as provide access to a variety of funding sources to make energy-efficiency improvements to their homes. \n\nBill Assistance Programs: Avista employs 2 FTE employees to manage their Low-Income Bill Assistance Programs - a Sr. Energy Program Manager and a Data Analyst. There are also 11 FTE positions in Customer Service that make up the Bill Assistance Support & Enrollment (BASE) Team, including a Team Lead, who process enrollments and provide support to low-income customers. These programs also receive support from a Communications Program Manager, Revenue Accounting Analyst, and Regulatory Affairs Manager. Outside of Avista employees, Avista partners with six Community Action Agencies (CAAs) and one Tribe to deliver low-income bill assistance programs throughout the company’s service territory. All these organizations have the infrastructure in place to enroll and support customers. "},{"$f":"+Hired_Consultant","v":"Yes"},{"$f":"+Consultant_Desc","v":"Low-Income Needs Assessment, July 2019, Evergreen Economics\nAvista contracted with Evergreen Economics in July 2019 to identify the population within their Washington service territory that is eligible to receive energy assistance. Specifically, the research estimates the number of low- and moderate-income households broken down by gas, electric, or combination service. The results were used to design energy assistance programs, targeted outreach approaches, and determine energy assistance funding needs.\n\nEnergy Burden Assessment,  Sept. 2021, Empower Dataworks\nThis report presented a suggested strategy for Avista to meet its energy burden \nreduction goals. It included an overview of Avista’s current customer \nenergy burden, followed by a list of potential actions for reducing customer \nenergy burden."},{"$f":"+Shapefile_Submission","v":"Yes"}]

{"sheet":"Programs Roll-Up","index":15,"n_rows":9,"n_cols":46,"rows_kept":9,"cut":false,"hidden":true,"merged":[]}
["Utility name","Program name","Contact","Email","Program type","Other program type","Program subtype","Other program subtype","Match WAC 194-40-030","Eligibility criteria beyond income (Y/N)","Non-income eligibility criteria","Other non-income eligibility criteria","Household benefit level","Enrollment process","Categorical eligibility (Y/N)","Categorical eligibility other","Program participation 2022","Program participation 2023","Program participation eligible population rate tracking (Y/N)","Program participation eligible population rate 2022","Program participation eligibile population rate 2023","Program participation LI households rate tracking (Y/N)","Program participation LI households rate 2022","Program participation LI households rate 2023","Total program costs 2022","Total program costs 2023","Defined budget (Y/N)","Defined budget 2022","Defined budget 2023","Customer bill savings 2022","Customer bill savings 2023","2022 EE Lifetime Savings","2023 EE Lifetime Savings","Program Success Desc. ","Freq. Quantitative Evaluations","Prioritization of higher energy burdens (Y/N)","Prioritization of higher energy burdens desc.","Funding source","Funding source other","Funding collection and forecast","Third party administers","Third party administer roles","Third party direct customer benefits funding","Third party administration funding","Third party total funding","Additional program comments"]
[{"$f":"+Utility_Name","v":"Avista Utilities "},{"$f":"+P1_Program_Name","v":"Low-Income Weatherization Program"},{"$f":"+P1_Contact_Name","v":"Renee Zimmerman"},{"$f":"P1_Contact_Email","v":"renee.zimmerman@avistacorp.com"},{"$f":"+P1_Program_Type","v":"Energy efficiency or weatherization"},{"$f":"+P1_Program_Type_Other","v":"NA"},{"$f":"+P1_Subtype","v":"Utility low-income EE or Wx program"},{"$f":"+P1_Subtype_Other","v":"NA"},{"$f":"+P1_WAC_194_40_030","v":"No"},{"$f":"+P1_Eligibility_Criteria_Beyond_Income","v":"Yes"},{"$f":"+P1_Non_income_Eligibility_Criteria","v":"Electric usage minimum of 4,000 kWh\nGas usage minimum of 340 Therms"},{"$f":"+P1_Other_Eligibility_Criteria","v":"The income eligibility criteria for this program is sixty percent state median income or two hundred percent of federal poverty level, whichever is greater."},{"$f":"+P1_Household_Benefit","v":"Eligible measures include the home’s shell (e.g., doors, insulation, or windows) as well as space and water heating systems. To guide the agencies toward projects that are most beneficial to Avista’s energy-efficiency efforts, the company provides an approved list of measures that are considered utility cost-effective and allow for full reimbursement of the installation. \n\nDeferred Maintenance Pilot: each agency is allocated dollars to get a home pre-weatherization ready when specific homes don't qualify for the weatherization program due to the condition of the home. Work under the pilot includes projects such as roof repair, replacing knob and tube wiring, electrical rewiring or panel upgrade, removal of asbestos or vermiculite, and other projects to get home weatherization-ready. \n\nAdditionally, each agency can spend up to 30% of its total weatherization allocation towards Health & Safety projects, including new fans, CO2 monitors, and the like."},{"$f":"+P1_Enrollment_Process","v":"Customers enroll for Avista's Low-Income Weatherization Program through any one of seven Community Action Agencies (CAAs/Agency)  and one Tribal Housing Authority located in Eastern WA. \n\nAvista partners with these seven CAAs and one Tribal Housing Authority (Spokane Indian Housing Authority) to deliver low-income energy-efficiency programs throughout the company’s service territory. All these organizations have the infrastructure in place to income-qualify customers as well as provide access to a variety of funding sources to make energy-efficiency improvements to their homes.  \n\nEach Agency has their own enrollment process and likewise, requires similar information including applicant name, contact information, energy service address, household income, household size, and makes an agreement to terms and conditions. The Agency works with the customer to determine a mutually agreeable date/time for someone to come in and conduct an Audit of the premise to determine what measures are needed. \n\nThe agencies may spend their contract amount at their discretion on either electric or natural gas efficiency measures. The home must demonstrate a minimum level of energy use for the past 12 months of either Avista electricity (4,000 kWh) or natural gas (340 Therms) for space heating purposes to be eligible for improvements. \n\n"},{"$f":"+P1_Categorical_Eligibility_Enrollment","v":"No"},{"$f":"+P1_Categorical_Eligibility_Other","v":"NA"},{"$f":"+P1_Household_Participation_2022","v":221},{"$f":"+P1_Household_Participation_2023","v":316},{"$f":"+P1_PP_Eligible_Population_Rate_Tracking","v":"Yes"},{"$f":"+P1_PP_Eligible_Population_Rate_2022","v":8},{"$f":"+P1_PP_Eligible_Population_Rate_2023","v":12},{"$f":"+P1_PP_Household_Population_Rate_Tracking","v":"Yes"},{"$f":"+P1_PP_Household_Population_Rate_2022","v":2},{"$f":"+P1_PP_Household_Population_Rate_2023","v":1},{"$f":"+P1_Program_Costs_2022","v":2306813},{"$f":"+P1_Program_Costs_2023","v":4250271},{"$f":"+P1_Defined_Budget","v":"Yes"},{"$f":"+P1_Budgeted_Funding_2022","v":3000000},{"$f":"+P1_Budgeted_Funding_Program_2023","v":4000000},{"$f":"+P1_Customer_Bill_Savings_2022","v":484060},{"$f":"+P1_Customer_Bill_Savings_2023","v":564670},{"$f":"+P1_EE_2022","v":1306616},{"$f":"+P1_EE_2023","v":1380890},{"$f":"+P1_Program_Evaluation","v":"Through the following: \n\n--Allocated dollars spent by each agency annually\n--Number of projects completed\n--Number of residential customers helped\n--Amount of participation in Named Communities\n--Areas the CAA's serve. \n--Reduction of energy burden through increased energy efficiency of the home after weatherization has been done. \n\nAdditionally, Avista retains a third party (ADM) to conduct a process evaluation every 2 years, as well as an impact evaluation on an annual basis. The process evaluation focuses on customer experience/ease of customer value, while the impact evaluation focuses on the program's realization rate (validity of claimed savings). \n\nAvista is happy to provide copies of these reports upon request.\n\nThe low income weatherization program contributes to the Company's overall energy savings."},{"$f":"P1_Quantitative_Freq","v":"Monthly reporting to various stakeholders:\n\n--Number of participants for the month\n--Energy savings (kWh and Therms)\n--Measures/Rebate Incentives\n--Actual Program costs vs. Budget\n--Non-incentive funding"},{"$f":"P1_Prioritize_Energy_Burden","v":"No"},{"$f":"+P1_Prioritize_Energy_Burden_Desc","v":"NA, however, it should be noted that the CAA's provide information on each customer's high energy burden rate for every invoice they submit to Avista. "},{"$f":"+P1_Funding_Source","v":"Funds collected through customer rates"},{"$f":"+P1_Funding_Source_Desc","v":"NA"},{"$f":"+P1_Funding_Collection_Forecast","v":"Funds are collected through a pass-through tariff rider that collects a per-kWh or per-therm rate from all customers. The amount collected is compared against the actual spend from the program, along with forecasted amounts to be collected and forecasted program costs, on an annual basis and the Company files with the Commission to adjust the rates (up or down), as needed, based on that comparison.\n\nSpecifically, the tariff riders are as follows:\n\n1. Schedule 90 (electric)\n2. Schedule 190 (gas)\n\n"},{"$f":"+P1_Third_Party_Administrators","v":"Avista works with 7 Community Action Agencies and 1 Tribe to administer this program, which includes: \n--Spokane Neighborhood Action Partners (SNAP)\n--Rural Resources (Stevens, Lincoln, Pend Orieille, and Ferry  Counties)\n--Community Action Center-Whitman County\n--Spokane Indian Housing Authority\n--Opportunity Industrialization Center of Washington (Adams and Grant Counties) \n--Community Action Partnership-Asotin | Lewiston\n--Community Action Center-Benton-Franklin\n--Community Action Partnership-Lewis, Mason & Thurston County\n--Spokane Indian Housing Authority"},{"$f":"+P1_Third_Party_Administration_Desc","v":"The CAAs fully administer the Low-Income Weatherization program from intake, income eligibility, home audit, and getting a home fully weatherized to reduce energy burden and increase home energy efficiency."},{"$f":"+P1_Third_Party_DCB_Funding","v":5282003.04},{"$f":"+P1_Third_Party_Admin_Funding","v":1967124.91},{"$f":"+P1_Third_Party_Total_Funding","v":6557084.3799999999},{"$f":"+P1_Additional_Comments","v":"NA"}]
["Avista Utilities ",{"$f":"+P2_Program_Name","v":"My Energy Discount  (MED)"},{"$f":"+P2_Contact_Name","v":"Kelsey Solberg"},{"$f":"P2_Contact_Email","v":"kelsey.solberg@avistacorp.com"},{"$f":"+P2_Program_Type","v":"Bill assistance"},{"$f":"+P2_Program_Type_Other","v":"NA"},{"$f":"+P2_Subtype","v":"Tiered bill discount program"},{"$f":"+P2_Subtype_Other","v":"NA"},{"$f":"+P2_WAC_194_40_030","v":"Yes"},{"$f":"+P2_Eligibility_Criteria_Beyond_Income","v":"No"},{"$f":"+P2_Non_income_Eligibility_Criteria","v":"NA"},{"$f":"+P2_Other_Eligibility_Criteria","v":"NA"},{"$f":"+P2_Household_Benefit","v":"Tier 1: 0-5% FPL: 94% Discount\nTier 2: 6-50% FPL: 75% Discount\nTier 3: 51-200% FPL: 35% Discount\nTier 4: 101-150% FPL: 20% Discount\nTier 5: 151-200% FPL or 80% AMI (whichever is greater): 15% Discount\n\nFPL=Federal Poverty Level"},{"$f":"+P2_Enrollment_Process","v":"1) A tenant or co-tenant applies for the program\nCustomers can enroll several different ways, including (1) completing an online application, (2) calling Avista and talking to a customer service representative, (3) completing a paper application at an outreach event or mailing a completed paper application to Avista, and (4) through their local Community Action Agency. \nThe application includes both required information (service address, name of applicant, contact information, household income, household size, agreement to terms and conditions), as well as optional information (demographics like Race, Ethnicity, Disability status, etc.)\nThere is no paperwork or proof of income required on the application; it is all considered self-attestation. \n\n2) The customer is notified of their acceptance into the program via a mailed letter\n\n3) The customer is enrolled in the program for 2 years*\n\n*Avista offers a 4-year term to customers whose entire household is supported by a fixed income. In this instance, a customer must apply through their CAA and verify their income in order to receive the extended term. \n**Avista randomly selects 6% of customers to verify their income the month following their enrollment to ensure program integrity. If the customer successfully verifies their income, they will begin a new 2-year term. If they fail to reply or do not successfully complete verification, they will be removed from the program. "},{"$f":"+P2_Categorical_Eligibility_Enrollment","v":"No"},{"$f":"+P2_Categorical_Eligibility_Other","v":"NA"},{"$f":"+P2_Household_Participation_2022","v":0},{"$f":"+P2_Household_Participation_2023","v":28131},{"$f":"+P2_PP_Eligible_Population_Rate_Tracking","v":"Yes"},{"$f":"+P2_PP_Eligible_Population_Rate_2022","v":0},{"$f":"+P2_PP_Eligible_Population_Rate_2023","v":22},{"$f":"+P2_PP_Household_Population_Rate_Tracking","v":"Yes"},{"$f":"+P2_PP_Household_Population_Rate_2022","v":0},{"$f":"+P2_PP_Household_Population_Rate_2023","v":22},{"$f":"+P2_Program_Costs_2022","v":0},{"$f":"+P2_Program_Costs_2023","v":4403426},{"$f":"+P2_Defined_Budget","v":"No"},{"$f":"+P2_Budgeted_Funding_2022","v":"NA"},{"$f":"+P2_Budgeted_Funding_Program_2023","v":"NA"},{"$f":"+P2_Customer_Bill_Savings_2022","v":0},{"$f":"+P2_Customer_Bill_Savings_2023","v":3171493},{"$f":"+P2_EE_2022","v":"NA"},{"$f":"+P2_EE_2023","v":"NA"},{"$f":"+P2_Program_Evaluation","v":"Program Launched 10/1/23\n1) Saturation Rate: A primary measure of success for MED is saturation rate - the percentage of eligible customers that are enrolled. The LIRAP MED program’s saturation rate performance targets are in line with the funding goals for CETA, with a target of 60% saturation by 2030 and 90% by 2050. \n\n2) Successful Verification: Beginning in March 2024, Avista will be randomly selecting 6% of enrollees to complete an income verification with their local community action agency. Because the program is designed to be accessible and therefore uses self-attestation for initial enrollment into the program, verification will be key in measuring program success. Avista will measure (1) the percentage of selected customers who respond to their selection and (2) the percentage of customers whose self-attested income matches their verified income.\n\n3) Diversity in Program Participation: Avista is collecting optional demographic information on customers enrolled in MED. This information will be used to understand what customer populations are being reached and more importantly, which aren't. \n\n4) Reduction of Energy Burden: Avista utilizes CETA and Performance Based Ratemaking (PBR) metrics to understand the energy burden within its service territory. While not specific to the MED program, this data can identify energy burden specific to low income customers who are eligible for MED. CETA metrics are updated quarterly and only include customers with electric service. PBR metrics are updated annually and include electric and natural gas customers. "},{"$f":"P2_Quantitative_Freq","v":"Monthly Reporting:\n- Number of active participants\n- Active participants by discount tier\n- % of active participants by enrollment method\n- Monthly benefit ($) by discount tier\n- Year-to-date benefit ($) by discount tier\n- Direct service cost: actual vs. forecast\n\nQuarterly Reporting: Saturation Rate"},{"$f":"P2_Prioritize_Energy_Burden","v":"Yes"},{"$f":"+P2_Prioritize_Energy_Burden_Desc","v":"My Energy Discount employs a tiered discount model, which is designed specifically to address households with higher energy burden. Below are the discount percentages associated with each income tier:\n\nTier 1: 0-5% FPL: 94% Discount\nTier 2: 6-50% FPL: 75% Discount\nTier 3: 51-200% FPL: 35% Discount\nTier 4: 101-150% FPL: 20% Discount\nTier 5: 151-200% FPL or 80% AMI (whichever is greater): 15% Discount"},{"$f":"+P2_Funding_Source","v":"Funds collected through customer rates"},{"$f":"+P2_Funding_Source_Desc","v":"NA"},{"$f":"+P2_Funding_Collection_Forecast","v":"Funds are collected through a pass-through tariff that collects a per-kWh or per-therm rate from all customers. The amount collected is compared against the actual spend from the program, along with forecasted amounts to be collected and forecasted program costs, on an annual basis and the Company files with the Commission to adjust the rates (up or down), as needed, based on that comparison."},{"$f":"+P2_Third_Party_Administrators","v":"There are 6 Community Action Agencies (CAA) and 1 Tribe that are joint administrators for this program. These agencies and the respective counties they serve within the Avista service territory are listed below:\n- The Spokane Tribe of Indians: Residents of the Reservation\n- Community Action Center: Whitman County\n- Community Action Partnership: Asotin County\n- Opportunities Industrialization Center (OIC) of Washington: Adams and Grant Counties\n- Rural Resources: Stevens, Lincoln, Pend Oreille, and Ferry Counties\n- Spokane Neighborhood Action Partners (SNAP): Spokane County\n- Washington Gorge Action Partners: Skamania and Klickitat Counties"},{"$f":"+P2_Third_Party_Administration_Desc","v":"Program aspects that are jointly administered by both the third-party entities listed in cell C42 and Avista: Enrollment, customer education, customer service, outreach, marketing\n\nProgram aspects that are administered exclusively by the third-party entities listed in cell C42: Income verification"},{"$f":"+P2_Third_Party_DCB_Funding","v":0},{"$f":"+P2_Third_Party_Admin_Funding","v":1231934},{"$f":"+P2_Third_Party_Total_Funding","v":1231934},{"$f":"+P2_Additional_Comments","v":"NA"}]
["Avista Utilities ",{"$f":"+P3_Program_Name","v":"Arrearage Forgiveness Program"},{"$f":"+P3_Contact_Name","v":"Kelsey Solberg"},{"$f":"P3_Contact_Email","v":"kelsey.solberg@avistacorp.com"},{"$f":"+P3_Program_Type","v":"Arrearage assistance"},{"$f":"+P3_Program_Type_Other","v":"NA"},{"$f":"+P3_Subtype","v":"Other"},{"$f":"+P3_Subtype_Other","v":"Arrearage Assistance Program for any income-qualified customer with an existing past-due balance"},{"$f":"+P3_WAC_194_40_030","v":"No"},{"$f":"+P3_Eligibility_Criteria_Beyond_Income","v":"Yes"},{"$f":"+P3_Non_income_Eligibility_Criteria","v":"Other"},{"$f":"+P3_Other_Eligibility_Criteria","v":"The income eligibility criteria for Arrearage Forgiveness is 0-50% FPL. In combination with the sister Arrearage Management Program, this complies with WAC 194-40-030, but does not match it as the question implies. "},{"$f":"+P3_Household_Benefit","v":"One-time credit of up to $2,500 of existing past-due balance"},{"$f":"+P3_Enrollment_Process","v":"Customers can enroll through Avista or their local Community Action Agency (CAA). There is no online or paper application for the program, but as customers are completing an application for the My Energy Discount program, they can indicate if they have a past-due balance, which will trigger a phone call from Avista customer service. \n\nDuring enrollment, whether with Avista or the CAA, the customer will provide  both required information (service address, name of applicant, contact information, household income, household size, agreement to terms and conditions), as well as optional information (demographics like Race, Ethnicity, Disability status, etc.). \n\nThe customer will be educated on the requirements, terms, and benefits of the program.\n\nThere is no paperwork or proof of income required on the application; it is all considered self-attestation."},{"$f":"+P3_Categorical_Eligibility_Enrollment","v":"No"},{"$f":"+P3_Categorical_Eligibility_Other","v":"NA"},{"$f":"+P3_Household_Participation_2022","v":0},{"$f":"+P3_Household_Participation_2023","v":341},{"$f":"+P3_PP_Eligible_Population_Rate_Tracking","v":"No"},{"$f":"+P3_PP_Eligible_Population_Rate_2022","v":0},{"$f":"+P3_PP_Eligible_Population_Rate_2023","v":"NA"},{"$f":"+P3_PP_Household_Population_Rate_Tracking","v":"Yes"},{"$f":"+P3_PP_Household_Population_Rate_2022","v":0},{"$f":"+P3_PP_Household_Population_Rate_2023","v":0.3},{"$f":"+P3_Program_Costs_2022","v":0},{"$f":"+P3_Program_Costs_2023","v":367175},{"$f":"+P3_Defined_Budget","v":"No"},{"$f":"+P3_Budgeted_Funding_2022","v":"NA"},{"$f":"+P3_Budgeted_Funding_Program_2023","v":"NA"},{"$f":"+P3_Customer_Bill_Savings_2022","v":0},{"$f":"+P3_Customer_Bill_Savings_2023","v":264451},{"$f":"+P3_EE_2022","v":"NA"},{"$f":"+P3_EE_2023","v":"NA"},{"$f":"+P3_Program_Evaluation","v":"Program Launched 10/1/23\nLong-Term Payment Behavior: Avista is actively collecting data on customers who receive AFP and their ability to stay out of collections/past-due status. This data will continue to be collected and evaluated to determine if the benefit promotes on-time, regular payment behavior, especially when combined with the Bill Discount program. "},{"$f":"P3_Quantitative_Freq","v":"Monthly Reporting:\n- Number of benefit recipients in report month\n- Number of benefit recipients during current program year\n- Average benefit by month\n- Annual average benefit\n- Direct service cost: actual vs. forecast\n"},{"$f":"P3_Prioritize_Energy_Burden","v":"No"},{"$f":"+P3_Prioritize_Energy_Burden_Desc","v":"NA"},{"$f":"+P3_Funding_Source","v":"Ratepayer funds"},{"$f":"+P3_Funding_Source_Desc","v":"NA"},{"$f":"+P3_Funding_Collection_Forecast","v":"Funds are collected through a pass-through tariff that collects a per-kWh or per-therm rate from all customers. The amount collected is compared against the actual spend from the program, along with forecasted amounts to be collected and forecasted program costs, on an annual basis and the Company files with the Commission to adjust the rates (up or down), as needed, based on that comparison."},{"$f":"+P3_Third_Party_Administrators","v":"There are 6 Community Action Agencies (CAA) and 1 Tribe that are joint administrators for this program. These agencies and the respective counties they serve within the Avista service territory are listed below:\n- The Spokane Tribe of Indians: Residents of the Reservation\n- Community Action Center: Whitman County\n- Community Action Partnership: Asotin County\n- Opportunities Industrialization Center (OIC) of Washington: Adams and Grant Counties\n- Rural Resources: Stevens, Lincoln, Pend Oreille, and Ferry Counties\n- Spokane Neighborhood Action Partners (SNAP): Spokane County\n- Washington Gorge Action Partners: Skamania and Klickitat Counties"},{"$f":"+P3_Third_Party_Administration_Desc","v":"Program aspects that are jointly administered by both the third entities listed in cell C42 and Avista: Enrollment, customer education, customer service, outreach"},{"$f":"+P3_Third_Party_DCB_Funding","v":0},{"$f":"+P3_Third_Party_Admin_Funding","v":102723},{"$f":"+P3_Third_Party_Total_Funding","v":102723},{"$f":"+P3_Additional_Comments","v":"NA"}]
["Avista Utilities ",{"$f":"+P4_Program_Name","v":"Arrearage Management Program"},{"$f":"+P4_Contact_Name","v":"Kelsey Solberg"},{"$f":"P4_Contact_Email","v":"kelsey.solberg@avistacorp.com"},{"$f":"+P4_Program_Type","v":"Arrearage assistance"},{"$f":"+P4_Program_Type_Other","v":"NA"},{"$f":"+P4_Subtype","v":"Other"},{"$f":"+P4_Subtype_Other","v":"Arrearage Assistance Program for any income-qualified customer with an existing past-due balance"},{"$f":"+P4_WAC_194_40_030","v":"No"},{"$f":"+P4_Eligibility_Criteria_Beyond_Income","v":"Yes"},{"$f":"+P4_Non_income_Eligibility_Criteria","v":"Other"},{"$f":"+P4_Other_Eligibility_Criteria","v":"The income eligibility criteria for Arrearage Management Program is over 151% FPL and up to 200% FPL or 80% AMI, whichever is greater. In combination with the sister Arrearage Forgiveness Program, this complies with WAC 194-40-030, but does not match it as the question implies. "},{"$f":"+P4_Household_Benefit","v":"AMP reduces customer arrearages owed over a 12-month period by providing an incentive for regular, on-time payment of these balances. If successfully completed, the customer will have received credits totaling 90% of their initial past-due balance and paid just 10% themselves, and also have remained current on all new charges."},{"$f":"+P4_Enrollment_Process","v":"Customers can enroll through Avista or their local Community Action Agency (CAA). There is no online or paper application for the program, but as customers are completing an application for the My Energy Discount program, they can indicate if they have a past-due balance, which will trigger a phone call from Avista customer service. \n\nDuring enrollment, whether with Avista or the CAA, the customer will provide  both required information (service address, name of applicant, contact information, household income, household size, agreement to terms and conditions), as well as optional information (demographics like Race, Ethnicity, Disability status, etc.). \n\nThe customer will be educated on the requirements, terms, and benefits of the program.\n\nThere is no paperwork or proof of income required on the application; it is all considered self-attestation."},{"$f":"+P4_Categorical_Eligibility_Enrollment","v":"No"},{"$f":"+P4_Categorical_Eligibility_Other","v":"NA"},{"$f":"+P4_Household_Participation_2022","v":179},{"$f":"+P4_Household_Participation_2023","v":777},{"$f":"+P4_PP_Eligible_Population_Rate_Tracking","v":"No"},{"$f":"+P4_PP_Eligible_Population_Rate_2022","v":"NA"},{"$f":"+P4_PP_Eligible_Population_Rate_2023","v":"NA"},{"$f":"+P4_PP_Household_Population_Rate_Tracking","v":"Yes"},{"$f":"+P4_PP_Household_Population_Rate_2022","v":2E-3},{"$f":"+P4_PP_Household_Population_Rate_2023","v":1},{"$f":"+P4_Program_Costs_2022","v":45144},{"$f":"+P4_Program_Costs_2023","v":112285},{"$f":"+P4_Defined_Budget","v":"No"},{"$f":"+P4_Budgeted_Funding_2022","v":"NA"},{"$f":"+P4_Budgeted_Funding_Program_2023","v":"NA"},{"$f":"+P4_Customer_Bill_Savings_2022","v":38964},{"$f":"+P4_Customer_Bill_Savings_2023","v":80871},{"$f":"+P4_EE_2022","v":"NA"},{"$f":"+P4_EE_2023","v":"NA"},{"$f":"+P4_Program_Evaluation","v":"1) Successful Completion: The AMP is a 12-month payment plan that requires customers each month to (1) pay 1/12th of 10% of their total past-due balance, and (2) all of their current charges. Completion of this payment plan is a key measure of success for the program.\n\n2) Long-Term Payment Behavior: Avista is actively collecting data on customers who receive AMP and their ability to stay out of collections/past-due status in the long-term. This data will continue to be collected and evaluated to determine if the benefit promotes regular, on-time payment behavior, especially when combined with the Bill Discount program. "},{"$f":"P4_Quantitative_Freq","v":"Monthly Reporting:\n- Number of active participants\n- Number of participants enrolled in report month compared to same report month of previous year\n- Number of participants dis-enrolled in report month\n- Average benefit per customer for report month\n- Total owing ($)\n- Total average payoff amount ($)"},{"$f":"P4_Prioritize_Energy_Burden","v":"No"},{"$f":"+P4_Prioritize_Energy_Burden_Desc","v":"NA"},{"$f":"+P4_Funding_Source","v":"Ratepayer funds"},{"$f":"+P4_Funding_Source_Desc","v":"NA"},{"$f":"+P4_Funding_Collection_Forecast","v":"Funds are collected through a pass-through tariff that collects a per-kWh or per-therm rate from all customers. The amount collected is compared against the actual spend from the program, along with forecasted amounts to be collected and forecasted program costs, on an annual basis and the Company files with the Commission to adjust the rates (up or down), as needed, based on that comparison."},{"$f":"+P4_Third_Party_Administrators","v":"There are 6 Community Action Agencies (CAA) and 1 Tribe that are joint administrators for this program. These agencies and the respective counties they serve within the Avista service territory are listed below:\n- The Spokane Tribe of Indians: Residents of the Reservation\n- Community Action Center: Whitman County\n- Community Action Partnership: Asotin County\n- Opportunities Industrialization Center (OIC) of Washington: Adams and Grant Counties\n- Rural Resources: Stevens, Lincoln, Pend Oreille, and Ferry Counties\n- Spokane Neighborhood Action Partners (SNAP): Spokane County\n- Washington Gorge Action Partners: Skamania and Klickitat Counties"},{"$f":"+P4_Third_Party_Administration_Desc","v":"Program aspects that are jointly administered by both the third-party entities listed in cell C42 and Avista: Enrollment, customer education, customer service, outreach"},{"$f":"+P4_Third_Party_DCB_Funding","v":0},{"$f":"+P4_Third_Party_Admin_Funding","v":37594},{"$f":"+P4_Third_Party_Total_Funding","v":37594},{"$f":"+P4_Additional_Comments","v":"NA"}]
["Avista Utilities ",{"$f":"+P5_Program_Name","v":"Low-Income Rate Assistance Program (LIRAP) - Heat"},{"$f":"+P5_Contact_Name","v":"Kelsey Solberg"},{"$f":"P5_Contact_Email","v":"kelsey.solbert@avistacorp.com"},{"$f":"+P5_Program_Type","v":"Bill assistance"},{"$f":"+P5_Program_Type_Other","v":"NA"},{"$f":"+P5_Subtype","v":"Grant (lump sum payment)"},{"$f":"+P5_Subtype_Other","v":"NA"},{"$f":"+P5_WAC_194_40_030","v":"No"},{"$f":"+P5_Eligibility_Criteria_Beyond_Income","v":"Yes"},{"$f":"+P5_Non_income_Eligibility_Criteria","v":"Other"},{"$f":"+P5_Other_Eligibility_Criteria","v":"The income eligibility criteria for LIRAP Energy Grant is over 151% FPL and up to 200% FPL or 80% AMI, whichever is greater. The LIRAP Energy Grant (column G) was implemented to supplement LIRAP Heat and comply with WAC-194-40-030 until the implementation of My Energy Discount in October 2023."},{"$f":"+P5_Household_Benefit","v":"The benefit amount for income-eligible participants who qualify for LIRAP Heat under the same guidelines as the LIHEAP program shall be calculated using the Department of Commerce mechanism that factors household size and income, annual energy costs, and housing type."},{"$f":"+P5_Enrollment_Process","v":"Program was discontinued as of 9/30/23\n1) Customer makes appointment at their local Community Action Agency (CAA)\n2) The CAA verifies customer's eligibility and enrolls them via Avista's Energy Assistance Workbench\n3) Grant applied to customer's account "},{"$f":"+P5_Categorical_Eligibility_Enrollment","v":"No"},{"$f":"+P5_Categorical_Eligibility_Other","v":"NA"},{"$f":"+P5_Household_Participation_2022","v":7550},{"$f":"+P5_Household_Participation_2023","v":7325},{"$f":"+P5_PP_Eligible_Population_Rate_Tracking","v":"No"},{"$f":"+P5_PP_Eligible_Population_Rate_2022","v":"NA"},{"$f":"+P5_PP_Eligible_Population_Rate_2023","v":"NA"},{"$f":"+P5_PP_Household_Population_Rate_Tracking","v":"Yes"},{"$f":"+P5_PP_Household_Population_Rate_2022","v":8},{"$f":"+P5_PP_Household_Population_Rate_2023","v":6},{"$f":"+P5_Program_Costs_2022","v":3930374},{"$f":"+P5_Program_Costs_2023","v":4980572},{"$f":"+P5_Defined_Budget","v":"No"},{"$f":"+P5_Budgeted_Funding_2022","v":"NA"},{"$f":"+P5_Budgeted_Funding_Program_2023","v":"NA"},{"$f":"+P5_Customer_Bill_Savings_2022","v":3392320},{"$f":"+P5_Customer_Bill_Savings_2023","v":3587172},{"$f":"+P5_EE_2022","v":"NA"},{"$f":"+P5_EE_2023","v":"NA"},{"$f":"+P5_Program_Evaluation","v":"The eligibility and benefit amount for a LIRAP Heat grant is determined using the same criteria as LIHEAP and is available to income-eligible Avista customers and co-tenants. An Avista customer may receive either LIRAP Heat or LIHEAP, but not both. \n\nParticipation \nAvista measures the number of grants administered each program year, which is then compared on an annual basis to ensure that we are meeting the rising need for bill assistance, and also appropriately distributing ratepayer funds.   \n\nFunding distributed \nAvista measures the total grant dollars allocated and average grant amount per customer year-over-year. Avista also measured the distribution of direct service funding for each agency between our 3 tariff-funded grant offerings: Emergency Share, LIRAP Heat, and LIRAP Energy Grant. \n\nThese metrics are compared on an annual basis to ensure that we are meeting the rising need for bill assistance, that agencies were appropriately administering the grants, and that ratepayer funds are being distributed equitably. \n\nDemographics \nAvista also collects demographic information from recipients of traditional LIRAP grants (Heat, Emergency Share, and Energy Grant) including home ownership status, fuel source, household size, and annual income. This is not a comprehensive set of demographic data, but rather a request for general information to better understand the demographics of participating customers."},{"$f":"P5_Quantitative_Freq","v":"Annually: number of grants administered each program year, total grant dollars allocated, and average grant amount per customer. Avista also measured the distribution of direct service funding for each agency between our 3 tariff-funded grant offerings: Emergency Share, LIRAP Heat, and LIRAP Energy Grant. "},{"$f":"P5_Prioritize_Energy_Burden","v":"No"},{"$f":"+P5_Prioritize_Energy_Burden_Desc","v":"NA"},{"$f":"+P5_Funding_Source","v":"Ratepayer funds"},{"$f":"+P5_Funding_Source_Desc","v":"NA"},{"$f":"+P5_Funding_Collection_Forecast","v":"Funds are collected through a pass-through tariff that collects a per-kWh or per-therm rate from all customers. The amount collected is compared against the actual spend from the program, along with forecasted amounts to be collected and forecasted program costs, on an annual basis and the Company files with the Commission to adjust the rates (up or down), as needed, based on that comparison."},{"$f":"+P5_Third_Party_Administrators","v":"There are 6 Community Action Agencies (CAA) and 1 Tribe that administer this program. These agencies and the respective counties they serve within the Avista service territory are listed below:\n- The Spokane Tribe of Indians: Residents of the Reservation\n- Community Action Center: Whitman County\n- Community Action Partnership: Asotin County\n- Opportunities Industrialization Center (OIC) of Washington: Adams and Grant Counties\n- Rural Resources: Stevens, Lincoln, Pend Oreille, and Ferry Counties\n- Spokane Neighborhood Action Partners (SNAP): Spokane County\n- Washington Gorge Action Partners: Skamania and Klickitat Counties"},{"$f":"+P5_Third_Party_Administration_Desc","v":"Agency partners conduct customer scheduling, intake, eligibility/income verification, and program education. They utilize Avista’s Energy Assistance Workbench (EAWB) to view customer accounts and make grant pledges to their accounts. Finally, they complete reporting requirements. "},{"$f":"+P5_Third_Party_DCB_Funding","v":0},{"$f":"+P5_Third_Party_Admin_Funding","v":1931454},{"$f":"+P5_Third_Party_Total_Funding","v":1931454},{"$f":"+P5_Additional_Comments","v":"Program offering ended 9/30/2023"}]
["Avista Utilities ",{"$f":"+P6_Program_Name","v":"Project Share"},{"$f":"+P6_Contact_Name","v":"Kelsey Solberg"},{"$f":"P6_Contact_Email","v":"kelsey.solberg@avistacorp.com"},{"$f":"+P6_Program_Type","v":"Bill assistance"},{"$f":"+P6_Program_Type_Other","v":"NA"},{"$f":"+P6_Subtype","v":"Emergency bill assistance"},{"$f":"+P6_Subtype_Other","v":"NA"},{"$f":"+P6_WAC_194_40_030","v":"No"},{"$f":"+P6_Eligibility_Criteria_Beyond_Income","v":"Yes"},{"$f":"+P6_Non_income_Eligibility_Criteria","v":"Emergency assistance"},{"$f":"+P6_Other_Eligibility_Criteria","v":"No Income Criteria"},{"$f":"+P6_Household_Benefit","v":"$400 maximum benefit"},{"$f":"+P6_Enrollment_Process","v":"1) Customer makes appointment at their local Community Action Agency (CAA)\n2) The CAA verifies customer's eligibility and submits payment to Avista\n3) Grant applied to customer's account "},{"$f":"+P6_Categorical_Eligibility_Enrollment","v":"No"},{"$f":"+P6_Categorical_Eligibility_Other","v":"NA"},{"$f":"+P6_Household_Participation_2022","v":225},{"$f":"+P6_Household_Participation_2023","v":95},{"$f":"+P6_PP_Eligible_Population_Rate_Tracking","v":"No"},{"$f":"+P6_PP_Eligible_Population_Rate_2022","v":"NA"},{"$f":"+P6_PP_Eligible_Population_Rate_2023","v":"NA"},{"$f":"+P6_PP_Household_Population_Rate_Tracking","v":"Yes"},{"$f":"+P6_PP_Household_Population_Rate_2022","v":0.2},{"$f":"+P6_PP_Household_Population_Rate_2023","v":0.1},{"$f":"+P6_Program_Costs_2022","v":0},{"$f":"+P6_Program_Costs_2023","v":0},{"$f":"+P6_Defined_Budget","v":"No"},{"$f":"+P6_Budgeted_Funding_2022","v":"NA"},{"$f":"+P6_Budgeted_Funding_Program_2023","v":"NA"},{"$f":"+P6_Customer_Bill_Savings_2022","v":63021},{"$f":"+P6_Customer_Bill_Savings_2023","v":29093},{"$f":"+P6_EE_2022","v":"NA"},{"$f":"+P6_EE_2023","v":"NA"},{"$f":"+P6_Program_Evaluation","v":"Project Share is a donation-based community fuel fund that provides emergency assistance to customers experiencing a hardship or energy emergency. The goal of Project Share is to stabilize the home through an emergency and/or hardship.  \n\nAvista is a pass-through for the Project Share funds, routing 100% of donations to Spokane Neighborhood Action Partners (SNAP) to administer and distribute among the participating community action agencies. Success is evaluated in (1) the funds collected through donations, and (2) the stabilizing of a household after the hardship/emergency assistance is provided (i.e. avoiding arrears). "},{"$f":"P6_Quantitative_Freq","v":"Monthly: Contributions to Project Share from employees and customers in both Oregon and Washington.  "},{"$f":"P6_Prioritize_Energy_Burden","v":"No"},{"$f":"+P6_Prioritize_Energy_Burden_Desc","v":"NA"},{"$f":"+P6_Funding_Source","v":"Donations"},{"$f":"+P6_Funding_Source_Desc","v":"NA"},{"$f":"+P6_Funding_Collection_Forecast","v":"NA"},{"$f":"+P6_Third_Party_Administrators","v":"Avista distributes 100% of Project Share donations made by employees and customers to Spokane Neighborhood Action Partners (SNAP) to administer. "},{"$f":"+P6_Third_Party_Administration_Desc","v":"SNAP has full administrative oversight of the Project Share funds, including allocation, distribution, and reporting."},{"$f":"+P6_Third_Party_DCB_Funding","v":252534},{"$f":"+P6_Third_Party_Admin_Funding","v":0},{"$f":"+P6_Third_Party_Total_Funding","v":252534},{"$f":"+P6_Additional_Comments","v":"NA"}]
["Avista Utilities ",{"$f":"+P7_Program_Name","v":"Miscellaneous Assistance"},{"$f":"+P7_Contact_Name","v":"Kelsey Solberg"},{"$f":"P7_Contact_Email","v":"kelsey.solberg@avistacorp.com"},{"$f":"+P7_Program_Type","v":"Miscellaneous Assistance"},{"$f":"+P7_Program_Type_Other","v":"Kelsey Solberg"},{"$f":"+P7_Subtype","v":"kelsey.solberg@avistacorp.com"},{"$f":"+P7_Subtype_Other","v":"Bill assistance"},{"$f":"+P7_WAC_194_40_030","v":"No"},{"$f":"+P7_Eligibility_Criteria_Beyond_Income","v":"Yes"},{"$f":"+P7_Non_income_Eligibility_Criteria","v":"Other"},{"$f":"+P7_Other_Eligibility_Criteria","v":"Income Criteria Varies"},{"$f":"+P7_Household_Benefit","v":"Benefits vary"},{"$f":"+P7_Enrollment_Process","v":"Enrollment process varies by program and administering organization."},{"$f":"+P7_Categorical_Eligibility_Enrollment","v":"No"},{"$f":"+P7_Categorical_Eligibility_Other","v":"NA"},{"$f":"+P7_Household_Participation_2022","v":3720},{"$f":"+P7_Household_Participation_2023","v":2263},{"$f":"+P7_PP_Eligible_Population_Rate_Tracking","v":"No"},{"$f":"+P7_PP_Eligible_Population_Rate_2022","v":"NA"},{"$f":"+P7_PP_Eligible_Population_Rate_2023","v":"NA"},{"$f":"+P7_PP_Household_Population_Rate_Tracking","v":"Yes"},{"$f":"+P7_PP_Household_Population_Rate_2022","v":4},{"$f":"+P7_PP_Household_Population_Rate_2023","v":2},{"$f":"+P7_Program_Costs_2022","v":0},{"$f":"+P7_Program_Costs_2023","v":0},{"$f":"+P7_Defined_Budget","v":"No"},{"$f":"+P7_Budgeted_Funding_2022","v":"NA"},{"$f":"+P7_Budgeted_Funding_Program_2023","v":"NA"},{"$f":"+P7_Customer_Bill_Savings_2022","v":2339690},{"$f":"+P7_Customer_Bill_Savings_2023","v":976985},{"$f":"+P7_EE_2022","v":"NA"},{"$f":"+P7_EE_2023","v":"NA"},{"$f":"+P7_Program_Evaluation","v":"The CARES Donation Program allocates funds from the Washington LIHEAP Tax Credit to various community-based organizations throughout Avista’s Service Territory who can then provide small hardship grants up to $400 to those in their community experiencing hardship.  \n\nDistribution of funds: the primary measure of success for the CARES Donation Program is the distribution of funds. Each year, recipients report how much of the program year’s allocations they were able to distribute to their community in grants, which is used to determine future allocations.  "},{"$f":"P7_Quantitative_Freq","v":"Annually: Total funds distributed by agency, and total number of grant recipients  "},{"$f":"P7_Prioritize_Energy_Burden","v":"No"},{"$f":"+P7_Prioritize_Energy_Burden_Desc","v":"NA"},{"$f":"+P7_Funding_Source","v":"Other"},{"$f":"+P7_Funding_Source_Desc","v":"Funded through the Washington LIHEAP Tax Credit"},{"$f":"+P7_Funding_Collection_Forecast","v":"NA"},{"$f":"+P7_Third_Party_Administrators","v":"Avista partners with dozens of Community-Based Organizations (CBOs) throughout its service territory to administer the CARES Donation Program. These CBOs include:\nAging and Long-Term Care Eastern Washington; Aging and Long-Term Care Southeast Washington; American Childhood Cancer Organization Inland Northwest; Audubon United Methodist Church; Big Table; Caritas Center; Catholic Charities; Colville Volunteer Food and Resource Center; Gritman Medical Center; Immaculate Conception Catholic Church; Martin Luther King Family Outreach Center; New Hope Resource Center; Our Place Community Ministries; Providence Health Care Foundation; Salvation Army of Lewiston; Salvation Army of Spokane; Scottish Rite; Serve Spokane; Spokane AIDS Network (Emergency Services Support); Spokane Valley Partners; St. Francis Guild - Sacred Heart Catholic Church; St. John Vianny ; St. Vincent DePaul; St. Vincent DePaul; The GreenHouse Community Center; Transitions"},{"$f":"+P7_Third_Party_Administration_Desc","v":"CBOs receive a lump-sum annual allocation to be distributed throughout the program year. They then vet customers for eligibility (working with Avista's CARES team to do so), remit payment to customer accounts, and track all recipients and awards for annual reporting."},{"$f":"+P7_Third_Party_DCB_Funding","v":380500},{"$f":"+P7_Third_Party_Admin_Funding","v":0},{"$f":"+P7_Third_Party_Total_Funding","v":380500},{"$f":"+P7_Additional_Comments","v":"Only a small portion of Miscellaneous Assistance funds are provided by Avista through the CARES Donation Program. $222,420 was applied to customers' accounts in 2022 and $245,155 in 2023 from the CARES Donation Program."}]
["Avista Utilities ",{"$f":"+P8_Program_Name","v":{"$error":"#REF!"}},{"$f":"+P8_Contact_Name","v":{"$error":"#REF!"}},{"$f":"P8_Contact_Email","v":{"$error":"#REF!"}},{"$f":"+P8_Program_Type","v":{"$error":"#REF!"}},{"$f":"+P8_Program_Type_Other","v":{"$error":"#REF!"}},{"$f":"+P8_Subtype","v":{"$error":"#REF!"}},{"$f":"+P8_Subtype_Other","v":{"$error":"#REF!"}},{"$f":"+P8_WAC_194_40_030","v":{"$error":"#REF!"}},{"$f":"+P8_Eligibility_Criteria_Beyond_Income","v":{"$error":"#REF!"}},{"$f":"+P8_Non_income_Eligibility_Criteria","v":{"$error":"#REF!"}},{"$f":"+P8_Other_Eligibility_Criteria","v":{"$error":"#REF!"}},{"$f":"+P8_Household_Benefit","v":{"$error":"#REF!"}},{"$f":"+P8_Enrollment_Process","v":{"$error":"#REF!"}},{"$f":"+P8_Categorical_Eligibility_Enrollment","v":{"$error":"#REF!"}},{"$f":"+P8_Categorical_Eligibility_Other","v":{"$error":"#REF!"}},{"$f":"+P8_Household_Participation_2022","v":{"$error":"#REF!"}},{"$f":"+P8_Household_Participation_2023","v":{"$error":"#REF!"}},{"$f":"+P8_PP_Eligible_Population_Rate_Tracking","v":{"$error":"#REF!"}},{"$f":"+P8_PP_Eligible_Population_Rate_2022","v":{"$error":"#REF!"}},{"$f":"+P8_PP_Eligible_Population_Rate_2023","v":{"$error":"#REF!"}},{"$f":"+P8_PP_Household_Population_Rate_Tracking","v":{"$error":"#REF!"}},{"$f":"+P8_PP_Household_Population_Rate_2022","v":{"$error":"#REF!"}},{"$f":"+P8_PP_Household_Population_Rate_2023","v":{"$error":"#REF!"}},{"$f":"+P8_Program_Costs_2022","v":{"$error":"#REF!"}},{"$f":"+P8_Program_Costs_2023","v":{"$error":"#REF!"}},{"$f":"+P8_Defined_Budget","v":{"$error":"#REF!"}},{"$f":"+P8_Budgeted_Funding_2022","v":{"$error":"#REF!"}},{"$f":"+P8_Budgeted_Funding_Program_2023","v":{"$error":"#REF!"}},{"$f":"+P8_Customer_Bill_Savings_2022","v":{"$error":"#REF!"}},{"$f":"+P8_Customer_Bill_Savings_2023","v":{"$error":"#REF!"}},{"$f":"+P8_EE_2022","v":{"$error":"#REF!"}},{"$f":"+P8_EE_2023","v":{"$error":"#REF!"}},{"$f":"+P8_Program_Evaluation","v":{"$error":"#REF!"}},{"$f":"P8_Quantitative_Freq","v":{"$error":"#REF!"}},{"$f":"P8_Prioritize_Energy_Burden","v":{"$error":"#REF!"}},{"$f":"+P8_Prioritize_Energy_Burden_Desc","v":{"$error":"#REF!"}},{"$f":"+P8_Funding_Source","v":{"$error":"#REF!"}},{"$f":"+P8_Funding_Source_Desc","v":{"$error":"#REF!"}},{"$f":"+P8_Funding_Collection_Forecast","v":{"$error":"#REF!"}},{"$f":"+P8_Third_Party_Administrators","v":{"$error":"#REF!"}},{"$f":"+P8_Third_Party_Administration_Desc","v":{"$error":"#REF!"}},{"$f":"+P8_Third_Party_DCB_Funding","v":{"$error":"#REF!"}},{"$f":"+P8_Third_Party_Admin_Funding","v":{"$error":"#REF!"}},{"$f":"+P8_Third_Party_Total_Funding","v":{"$error":"#REF!"}},{"$f":"+P8_Additional_Comments","v":{"$error":"#REF!"}}]

{"sheet":"Utilities","index":16,"n_rows":55,"n_cols":1,"rows_kept":55,"cut":false,"hidden":true,"merged":[]}
["Avista Corp. "]
["Benton County PUD No 1"]
["Benton Rural Electric Assn"]
["Big Bend Electric Coop, Inc"]
["Centralia City Light"]
["Chelan County PUD No 1"]
["Chewelah Electric Dept"]
["City of Cheney Light Dept"]
["City of Coulee Dam Light Dept"]
["City of McCleary Public Utility"]
["City of Milton Electric Division"]
["City of Port Angeles"]
["City of Sumas Electric Services"]
["Clallam County PUD No 1"]
["Clark County PUD No 1"]
["Columbia Rural Elec Assn, Inc"]
["Cowlitz County PUD No 1"]
["Douglas County PUD No 1"]
["Ellensburg Energy Services Dept"]
["Elmhurst Mutual Power & Light Co"]
["Ferry County PUD No 1"]
["Franklin County PUD No 1"]
["Grant County PUD No 2"]
["Grays Harbor County PUD No 1"]
["Inland Power & Light Company"]
["Jefferson County PUD No 1"]
["Kittitas County PUD No 1"]
["Klickitat County PUD No 1"]
["Lakeview Light & Power"]
["Lewis County PUD No 1"]
["Mason County PUD No 1"]
["Mason County PUD No 3"]
["Modern Electric Water Company"]
["Nespelem Valley Electric Coop"]
["Ohop Mutual Light Company, Inc"]
["Okanogan County Elec Coop, Inc"]
["Okanogan County PUD No 1"]
["Orcas Power & Light Coop"]
["PacifiCorp "]
["Pacific County PUD No 2"]
["Parkland Light & Water Company"]
["Pend Oreille County PUD No 1"]
["Peninsula Light Company"]
["Puget Sound Energy, Inc. "]
["Richland Energy Services"]
["Seattle City Light"]
["Skamania County PUD No 1"]
["Snohomish County PUD No 1"]
["Steilacoom Public Works"]
["Tacoma Power"]
["Tanner Electric Coop"]
["Town of Eatonville"]
["Town of Ruston Utility Dept"]
["Vera Irrigation District #15"]
["Wahkiakum County PUD No 1"]

{"sheet":"Drop-down","index":17,"n_rows":10,"n_cols":1,"rows_kept":10,"cut":false,"hidden":true,"merged":[]}
["Grant (lump sum payment)"]
["Flat rate bill discount"]
["Percent discount on overal bill"]
["Tiered bill discount program"]
["Emergency bill assistance"]
["BPA low-income EE or Wx program"]
["Utility low-income EE or Wx program"]
["Low-income community solar"]
["Arrearage Assistance for accounts with past due balances greater than 90 days"]
["Other"]