BEFORE THE WASHINGTON UTILITIES AND TRANSPORTATION COMMISSION n the Matter of the Petition of Commission Staff for a Declaratory Ruling [Regarding Biomedical Waste Carriers] . . . . . . . . . . . . . . . . ) ) ) ) ) DOCKET NO. TG-970532 DECLARATORY ORDER PROCEEDING: This is proceeding on a petition for declaratory ruling. On March 21, 1997, the Staff of the Washington Utilities and Transportation Commission (“Commission Staff”) filed a petition seeking a declaratory ruling. The petition alleges that certain competitive practices of biohazardous or biomedical waste carriers operating in this state are anticompetitive, and detrimental to the customers and the carriers. The practices that concern Commission Staff include the presence of terms in service agreements requiring a minimum period of service, extended notice requirements for cancellation, liquidated damages for early cancellation, and offering reduced (below-tariff) rates to nonprofit hospitals and clinics in order to attract their business. The petition asks the Commission to declare the application of Commission rules and statutes to the identified practices. On April 2, 1997, the Commission gave notice of receipt of the petition and notice of opportunity to participate to all certificated solid waste companies and other persons. The Commission received comments and requests for party status. Two prehearing conferences were held before Administrative Law Judge John Prusia. The parties subsequently agreed to submit the matter to the Commission on stipulated facts and an agreed schedule. The parties asked the presiding officer to enter an initial order, and to make the initial order subject to review and entry of a final order as in adjudicative proceedings. This was allowed. The parties filed stipulated facts and briefs. In their briefs, several parties requested relief that was not sought in the Commission Staff petition. INITIAL ORDER: The Initial Order was entered on October 29, 1997. The Initial Order would declare that minimum period of service and notice of discontinuance of service provisions in service agreements for the collection and transportation of biomedical waste must comply with WAC 480-70-710(1); that liquidated damages provisions are subject to the tariff filing requirements of RCW 81.28.080; and that the current practice in the solid waste industry of biomedical waste carriers charging reduced rates for service to nonprofit hospitals and clinics, for competitive rather than charitable purposes, is illegal. The Initial Order would deny requests that the Commission grandfather existing below-tariff agreements. It would deny a request to consider the legality or appropriateness of a marketing agreement between Stericycle of Washington, Inc. (“Stericycle”) and the marketing arm of the Washington State Hospital Association (“WSHA”). PETITIONS FOR ADMINISTRATIVE REVIEW: All parties except the Commission Staff petition for review and modification of the Initial Order. Two petitioners (BFI Medical Waste Systems of Washington, Inc. [BFI] and Stericycle) request modification of the conclusion and declaration with respect to the practice of charging reduced rates. All petitioners except Stericycle request that the Commission either grandfather existing below-tariff rates in service agreements, or provide an adjustment interval during which the below-tariff rates may remain in effect. BFI and the Washington Refuse & Recycling Association (“WRRA”) ask the Commission to scrutinize the marketing agreement between Stericycle and the WSHA. All parties except WSHA filed responsive briefs. The Commission Staff supports the petitioners’ requests for an adjustment period. COMMISSION: The Commission declares 1) that a service agreement for the collection and transportation of biomedical waste must meet the requirements of WAC 480-70-710(1) regarding minimum length of service and notice of discontinuance of service. 2) Provisions in such an agreement that require a customer to give more than three business days’ notice to the carrier to discontinue service, or that require a minimum-length term of service of more than three business days, or that provide liquidated damages for violating such provisions, violate WAC 480-70-710(1). 3) Any liquidated damages provision in such a service agreement is subject to the tariff filing requirements of RCW 81.28.080. The Commission also declares 4) that biomedical waste collection companies’ provision of regular biomedical waste collection service to nonprofit hospitals and clinics at below-tariff rates does not fall within the exception in RCW 81.28.080. Biomedical waste collection companies are not hauling property free or at reduced rates for charitable purposes, but rather as a means to compete for business. Finally, 5) the Commission declares that any provision of services at free and reduced rates must be provided subject to a “free or reduced” rate tariff approved by the Commission. Any provision of biomedical collection that is not at a tariff rate should cease. The Commission will not take any action to enforce the instant Order for a period of sixty days following its entry to allow carriers that presently provide biomedical waste collection service at reduced rates an opportunity to file tariffs for the services. The Commission declines to review the service agreement between Stericycle and the WSHA in this proceeding because this is a declaratory judgment action, not an action to examine whether particular contract reimbursements are in fact for services rendered. APPEARANCES: Mary M. Tennyson, Senior Assistant Attorney General, Olympia, represents the Commission Staff. James K. Sells, attorney, Bremerton, represents the WRRA, Murrey’s Disposal, American Disposal, Rubatino Refuse, Inc., LeMay Enterprises, Inc., Empire Disposal, Inc., Consolidated Disposal, Inc., and Disposal Services. David W. Wiley, attorney, Seattle, represents BFI. Stephen B. Johnson, attorney, Seattle, represents Stericycle. Barbara Allen Shickich, attorney, Seattle, represents the WSHA. MEMORANDUM This is a proceeding on a petition for declaratory ruling filed by the Commission Staff relating to biohazardous or biomedical waste. The petition alleges that certain practices of carriers of biomedical waste are anticompetitive and detrimental to both customers and the carriers. The practices that the petition identifies as of concern include terms in service agreements requiring a minimum period of service, long notice requirements for cancellation; liquidated damages for early cancellation; the offering of reduced (below-tariff) rates to nonprofit hospitals and clinics in order to attract their business, resulting in bidding “wars” between carriers; and the failure of carriers with biomedical waste authority to hold themselves out as available to provide service in less profitable areas in their authorized service territories. The petition asks the Commission to declare the application of Commission rules and statutes to the identified practices. I. PROCEDURAL HISTORY The Commission Staff filed its petition on March 21, 1997. The Commission gave notice of receipt of the petition and notice of opportunity to participate to all certificated solid waste companies, and to other persons that the Commission identified as having a possible interest in the rates and practices of biomedical waste carriers. The Commission received requests for party status; all were granted. The following parties participated: the Commission Staff; BFI, Stericycle, the WRRA, several small solid waste collection companies that participated jointly with the WRRA (Murrey’s and American Disposal; Rubatino Refuse, Inc.; LeMay Enterprises, Inc.; Empire Disposal, Inc; Consolidated Disposal, Inc.; Disposal Services); and the WSHA. Two prehearing conferences were held. The prehearing conferences took the form of round table discussions of current practices in the industry, issues raised by the petition, and possible amendments to the petition. On June 27, 1997, the parties submitted an agreement on process, and a schedule. The agreement on process provided that the matter would be submitted on stipulated facts, that the the presiding officer should enter an initial order, and that the initial order would be subject to review and entry of a final order as in adjudicative proceedings. The parties filed memoranda or briefs. The presiding officer accepted this proposal, and entered the Initial Order on October 29, 1997. II. THE PETITION FOR DECLARATORY RULING The Commission Staff petition for a declaratory ruling expressed concern that certain practices exist in the biomedical waste industry which are anticompetitive and detrimental to customers and the carriers. The practices causing concern include: 1) the presence of terms in service agreements requiring a minimum period of service, extended notice requirements for cancellation, and liquidated damages; 2) bidding “wars” between carriers to provide service to charitable or nonprofit hospitals and clinics; and 3) the failure of carriers with biomedical waste authority to hold themselves out as available to provide service in less profitable areas in their authorized service territories. The petition seeks a Commission declaration that: 1. Any requirement for a minimum length term of service or notice of cancellation in a service agreement is subject to the terms of WAC 480-70-710(1), which allows a customer to discontinue service by notifying the company at least three full business days before the next scheduled pickup to stop service, and a longer minimum service period therefore is prohibited. 2. Liquidated damages provisions in service agreements are a violation of RCW 81.28.080, which requires that a carrier only charge tariffed rates, and therefore are prohibited. 3. Carriers may not charge free or reduced rates to charitable or non-profit hospitals or clinics under RCW 81.28.080 without demonstrating a “charitable purpose.” 4. Any carrier’s obligation to serve all customers in a service territory requires the carrier to hold itself out to provide service to all customers by advertising throughout their service territory. III. STIPULATED FACTS The parties agreed and stipulated to the following facts: 1. Requiring a customer to sign an agreement specifying a minimum term of service may have the effect of discouraging the customer from exercising its right to terminate service under WAC 480-70-710(1) and choose another carrier. Some regulated carriers may be using preprinted service agreement forms implemented before the advent of the Commission’s customer service rules. 2. Some carriers are including minimum lengths of service, extended notice requirements for cancellation, and liquidated damages provisions in service agreements for transportation and disposal of medical waste. 3. Including a liquidated damages provision in a service agreement discourages customers from exercising their right to terminate service under [WAC 480-70-710(1)] and choose service provided by another carrier without restriction. 4. There are currently approximately 75 solid waste carriers with authority to transport biomedical waste in limited service areas of the state, and two carriers of biomedical waste with statewide authority. While the carriers with statewide authority are in competition with each other across the state, they also compete with carriers in limited service areas. 5. There is currently competition in the market for provision of services of transportation and disposal of biomedical waste. 6. Not-for-profit hospitals have requested bids from different carriers in order to obtain the lowest rates. 7. There is an exception to the requirement that carriers may only assess rates and charges set forth in tariffs filed with the Commission. RCW 81.28.080 provides, in part, that “common carriers subject to the provisions of this title may carry, store, or handle, free or at reduced rates, property for . . . charitable purposes.” 8. Under the current practice of carriers providing reduced rates to not-for-profit hospitals and clinics but charging tariffed rates to for-profit hospitals and clinics, the difference is not the type of service provided, but the organization to whom the service is provided. 9. Biomedical waste collection companies do not offer below-tariff rates for regular biomedical waste collection service to non-profit hospitals and clinics for charitable purposes but rather as a means to compete for this business. IV. ADDITIONAL REQUESTS FOR RELIEF In the briefs and memoranda submitted to the administrative law judge, various parties requested the following additional or different relief beyond that sought by the Commission Staff in its petition. BFI, WRRA, the WSHA, and the Commission Staff requested that the Commission grandfather existing service agreements between biomedical waste carriers and nonprofit hospitals and clinics. BFI and WRRA requested that the Commission examine whether an exclusive marketing agreement between Stericycle and the marketing arm of WSHA, Washington Hospital Services, is appropriate in a regulated market. The Commission Staff stated in its Reply Memorandum that it had no specific evidence to support its concern that carriers with biomedical waste collection authority are not holding themselves out as available to provide service in less profitable areas, and abandoned that part of its request. The Commission Staff requested, in its Reply Memorandum, that the Commission order that biomedical waste collection companies that provide regular biomedical or other regular waste collection service to nonprofit organizations, governmental units, or charitable organizations to have on file an approved tariff including the reduced rates prior to providing such service. V. INITIAL ORDER The Initial Order would conclude and declare that: 1. Provisions in a service agreement for the collection and transportation of biomedical waste relating to minimum period of service and notice of discontinuance of service are subject to the requirements of WAC 480-70-710(1). 2. Requirements in a service agreement for the collection and transportation of biomedical waste that require a customer to give more than three business days’ notice to the carrier to discontinue service, or that require a minimum length term of service of more than three business days, or that provide liquidated damages for violation of such provisions, violate WAC 480-70-710(1). 3. A liquidated damages provision in a service agreement for the collection and transportation of biomedical waste is subject to the tariff filing requirements of RCW 81.28.080. 4. The current practice in the solid waste industry of biomedical waste carriers charging reduced rates for service to nonprofit hospitals and clinics, for competitive rather than charitable purposes, is illegal. The Initial Order would conclude that it would be improper for the Commission to grandfather existing below-tariff rates. It would conclude that even free or reduced-rate service must be conducted under tariff, but would decline to enter an order to that effect. It would decline to review the marketing agreement between Stericycle and Washington Hospital Services, concluding that the legality or appropriateness of the agreement is beyond the scope of the issues raised by the petition, and that insufficient facts are before the Commission concerning the agreement. VI. PETITIONS FOR ADMINISTRATIVE REVIEW All parties except Commission Staff filed petitions for administrative review. No party on review contends that the prevailing practice among biomedical waste carriers of offering reduced rates to nonprofit hospitals and clinics for competitive purposes is permissible under Commission statutes. However, BFI and Stericycle take issue with the Initial Order’s analysis and the wording of its proposed conclusion and order on the reduced-rate issue. The WSHA requests that the Commission grandfather existing reduced rates in service agreements. BFI, WRRA, and the small carriers that are participating jointly with WRRA request that the Commission provide an adjustment interval during which the reduced rates may remain in effect. BFI and WRRA request that the Commission scrutinize the marketing agreement between Stericycle and the market arm of the WSHA. BFI contends that to ignore or deflect this opportunity to address the issue will relegate this proceeding to an incomplete and ultimately ineffective effort to reevaluate this unique industry. BFI contends that the Commission should remand for evidentiary hearings if additional facts are necessary. WRRA, BFI, and Stericycle respond to other parties’ petitions for administrative review. Commission Staff replies to the petitions. Commission Staff concurs in the conclusions reached in the Initial Order, with one exception. Commission Staff requests that the Commission modify the Initial Order to allow a brief transition period in which companies that have been providing biomedical waste collection services to nonprofit organizations under contracts or service agreements with the understanding that these agreements were not subject to the tariff filing requirements of the Commission may continue to serve these customers under these agreements until a tariff filing is made. Commission Staff suggests that the companies be required to file tariffs for these services within thirty days of the service of a final order. VII. RELEVANT STATUTES AND RULES The following rules and statutes provide the legal framework for analysis of the issues framed by the Commission Staff petition. A. Terms of service; notice of cancellation; WAC 480-70-710 Discontinuance of service. (1) By a customer. A customer may discontinue service by notifying the company to stop service. The notice shall be made to the company at least three full business days before the next scheduled pickup date. . . . . B. Rates RCW 81.28.010 Duties as to rates, services, and facilities. All charges made for any service rendered or to be rendered in the transportation of persons or property, or in connection therewith, by any common carrier, . . . shall be just, fair, reasonable and sufficient. RCW 81.28.040 Tariff schedules to be filed with commission--Public schedules--Commission’s powers as to schedules. Every common carrier shall file with the commission and shall print and keep open for public inspection, schedules showing the rates, fares, charges, and classification for the trans- portation of persons and property within the state between each point upon the carrier’s route and all other points thereon; . . . The Commission has power, from time to time, to determine and prescribe by Order such changes in the form of the schedules as may be found expedient, and to modify the requirements of this section in respect to publishing, posting, and filing of schedules either in particular instances or by general rule or Order applicable to special or peculiar circumstances or conditions. RCW 81.28.050 Tariff changes--statutory notice--Exception. Unless the commission otherwise orders, no change may be made in any classification, rate, fare, charge, rule, or regulation filed and published by a common carrier other than a rail carrier, except after thirty days’ notice to the commission and to the public. In the case of a solid waste collection company, no such change may be made except after forty-five days’ notice to the commission and to the public[.] RCW 81.28.080 Published rates to be charged--Exceptions. No common carrier shall charge, demand, collect or receive a greater or less or different compensation for transportation of persons or property, or for any service in connection therewith, than the rates, fares and charges applicable to such transportation as specified in its schedules filed and in effect at the time; nor shall any such carrier refund or remit in any manner or by any device any portion of the rates, fares, or charges so specified excepting upon Order of the commission as hereinafter provided, nor extend to any shipper or person any privileges or facilities in the transportation of passengers or property except such as are regularly and uniformly extended to all person and corporations under like circumstances. No common carrier shall, directly or indirectly, issue or give any free ticket, free pass or free or reduced transportation for passengers between points within this state, except . . . [a long list of exceptions and provisos follows]. Common carriers subject to the provisions of this title may carry, store or handle, free or at reduced rates, property for the United States, state, county or municipal governments, or for charitable purposes, or to or from fairs and exhibitions for exhibition thereat, and may carry, store or handle, free or at reduced rates, the household goods and personal effects of its employees and those entering or leaving its service and those killed or dying while in its service. * * * RCW 81.28.180 Rate discrimination prohibited. A common carrier shall not, directly or indirectly, by any special rate, rebate, drawback, or other device or method, charge, demand, collect, or receive from any person or corporation a greater or lesser compensation for any service rendered or to be rendered in the transportation of persons or property, except as authorized in this title, than it charges, demands, collects, or receives from any person or corporation for doing a like and contemporaneous service in the transportation of a like kind of traffic under the same or substantially similar circumstances and conditions[.] RCW 81.28.190 Unreasonable preferences prohibited. A common carrier shall not make or give any undue or unreasonable preference or advantage to any person or corporation or to any locality or to any particular description of traffic in any respect whatsoever, or subject any particular person or corporation or locality or any particular description of traffic, to any undue or unreasonable prejudice or disadvantage in any respect whatsoever. . . . VIII. THE COMMISSION’S REGULATION OF BIOMEDICAL WASTE COLLECTION The transportation of solid waste for collection or disposal is governed by Chapter 81.77 RCW. Biohazardous or biomedical waste is solid waste for purposes of Chapter 81.77. Other chapters in Title 81 RCW govern all regulated carriers or common carriers in general, including solid waste collection companies. The collection and disposal of biomedical waste requires specialized handling, and involves heightened exposure to liability for both the carrier and the generator of the waste. Because of the unique requirements and attributes of the activity, some holders of general solid waste authority from the Commission do not provide biomedical waste collection service. Certain carriers have specialized in biomedical waste collection service. The Commission has recognized the specialized nature of biomedical waste collection in granting authority to provide such service. Although the solid waste industry historically has been characterized by monopoly service in a given territory, the Commission has granted overlapping authority for this specialized service. RCW 81.77.040 provides that the Commission may grant solid waste authority only if the service is required by the public convenience and necessity. The statute also expresses a preference for monopoly service in the collection of solid waste, allowing the Commission to grant new authority in already-served territory only if it finds that the existing certificate holder will not provide satisfactory service. In applications for specialized biomedical waste authority, the Commission has interpreted the statutory requirements consistently with the unique requirements and attributes of the service, giving considerable weight to testimony of waste generators regarding their service requirements. See, Order M.V.G. No. 1596, In re Ryder Distribution Resources, Inc., App. No. GA-75154 (January 1993); Order M.V.G. No. 1663, In re Sureway Medical Services, Inc., App. No. GA-75968 (November 1993); and Order M. V. G. No. 1761, In re Ryder Distribution Resources, Inc., App. No. GA-75154; In re Stericycle of Washington, Inc., App. No. GA-77539 (August 1995), and Orders cited therein. The Commission has granted statewide specialized biomedical waste authority to two carriers -- the predecessor of BFI, and Stericycle. The Commission has emphasized that the generator/shipper of the waste may face continued liability for its handling, and has afforded considerable weight to the reasons underlying a shipper’s request to use a certain company. One result of a grant of overlapping authority is competition among carriers, a situation which generally has not occurred in traditional segments of the industry. The difference in treatment and the resulting evolution of a highly competitive market in this segment of the industry apparently has caused some carriers to question whether Commission regulations that apply to the solid waste industry in general apply to these specialized carriers. IX. COMMISSION DISCUSSION AND DECISION The specialized service of collection and transportation of biomedical waste has come into being within this decade. As noted above, it has evolved into a highly competitive industry as a result of the Commission interpreting RCW 81.77.040 consistently with the unique requirements and attributes of the service. A more lengthy discussion is provided in BFI’s brief. Service agreements have become the norm in this industry, in part because of the up-front costs of commencing service. Many agreements were drafted before the Commission’s consumer notice rules were adopted, and have not been updated to comply with the rules. We recognize that there has been uncertainty both within the industry and among the Staff of the Commission concerning the applicability to this specialized service of the Commission’s consumer notice rules, concerning the applicability of the “charitable purposes” exception in RCW 81.28.080, and concerning the necessity to charge tariff rates nonprofit hospitals. This is the Commission’s first opportunity to consider formally the issues raised in the petition for declaratory ruling. As noted above, a number of the Initial Order’s proposed conclusions were not challenged; after our own review we adopt these agreed-upon conclusions. A. UNCONTESTED ISSUES 1. Service Agreements The Commission agrees with the Initial Order’s conclusions and orders with respect to minimum period of service, notice of termination of service, and liquidated damages, and adopts them. The parties have stipulated that some carriers of biomedical waste are using service agreements which include a minimum length of service, extended notice requirements for cancellation of service by a customer, and liquidated damages provisions for termination earlier than allowed by the agreement. WAC 480-70-710 applies to all solid waste collection companies. There is no exception to its requirements, express or implied. All of the parties appear to concur in the Initial Order’s conclusion and order respecting the applicability of the rule, and its conclusion and order to the effect that provisions in biomedical waste collection service agreements that are inconsistent with the rule violate the rule. RCW 81.28.080 prohibits carriers from demanding or collecting charges that are not set out in a filed tariff. A liquidated damages charge for violating length of service or notice of cancellation provisions of a biomedical service agreement, therefore, must be set out in a tariff in order to be lawfully demanded or collected. No party challenges the Initial Order’s conclusion that the tariff filing requirements of RCW 81.28.080 are applicable to liquidated damages provisions. Clearly, provisions in a service agreement or other service arrangement for biomedical waste service that require a customer to provide more than three-business-days’ notice to a solid waste carrier to terminate service, or that require a minimum service period longer than three business days, or that provide liquidated damages applicable on violation of such provisions, violate WAC 480-70-710(1), unless the carrier has obtained a waiver of the rule from the Commission. Liquidated damages provisions in a service agreement are subject to the tariff filing requirements of RCW 81.28.080 (and therefore also subject to the requirements of RCW 81.28.040 and WAC 480-70-240). 2. Reduced Rates On review, no party challenges the Initial Order’s determination of several threshold issues. We adopt the following determinations from the Initial Order for purposes of this Order. The certificated carriers that are offering reduced (below-tariff) rates to nonprofit hospitals and clinics for biomedical waste collection service are common carriers, as defined by RCW 81.77.010(3). As common carriers, they are subject to the requirements of chapter 81.28 RCW. The charitable purposes provision of RCW 81.28.080 allows a common carrier to choose to provide free or reduced-rate service; the exception is not a grant of discretionary authority to the Commission to allow or disallow carriers to charge free or reduced rates. RCW 80.28.020 provides that common carriers may carry property free or at reduced rates “for charitable purposes.” In determining whether a carrier is offering free or reduced-rate service for charitable purposes, we must look at both the nature of the recipient and at the intention of the carrier. The recipient must be what is commonly viewed as an object of charity, and the carrier must have a donative intent. It is well established in Washington that nonprofit hospitals are charitable organizations. In re Rust’s Estate, 168 Wash. 344, 12 P.2d 396 (1932). Thus, the recipients are charitable organizations. The second inquiry then becomes: do the carriers providing the service have a donative intent. Thus, the test examines the purpose of the carrier providing the service. In this proceeding the parties have stipulated: 9. Biomedical waste collection companies do not offer below-tariff rates for regular biomedical waste collection service to non-profit hospitals and clinics for charitable purposes but rather as a means to compete for this business. Stipulation of Facts. Based upon this factual stipulation, the prevailing practice among biomedical waste carriers offering reduced rates for regular service to nonprofit hospitals and clinics is competition rather t