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["NORS Reference Number","Outage Start Date","Outage Start Time","Outage End Date","Outage End Time","Number of Customers Affected","Total Number of Customers ","911 Facilities Affected              (Yes / No)","Service Outage Description - Wireline (including cable) VoIP\n(Yes/No)","Service Outage Description - Wireline (including cable) Voice (non-VoIP)\n(Yes/No)","Service Outage Description - Cellular\n(Yes/No)","Service Outage Description - Voice Over LTE (VoLTE)\n(Yes/No)","Service Outage Description - 911, E911 or NG911 Services only\n(Yes/No)","Service Outage Description - Other\n(Enter up to 50 characters of text)","Did This Outage Affect Multiple Study Areas          (Yes / No)","Service Outage Resolution","Preventative Procedures"]
[null,"11/13/2014","04:20","11/13/2014","09:29",40,66,"No","No","Yes","No","No","No","Slot 12 of Calix B6 Access Gear failed","No","Replaced defective card in Slot 12 of Calix B6 Access Gear","Reviewed configuration of redundant fiber links in core routers."]