Bruce R. DeBolt Senior Vice President & CFO Telephone: 503.220.2406 Facsimile: 503.220.2584 Email: brd@wnatural.com September 30, 1998 Secretary WASHINGTON UTILITIES & TRANSPORTATION COMMISSION 1300 S. Evergreen Park Drive SW P.O. Box 47250 Olympia, WA 98504-7250 Re: Docket No. U-971835 (Year 2000 Compliance) This is Northwest Natural Gas Company’s (NW Natural) quarterly report for the quarter ending September 30, 1998, in response to the Commission’s order dated May 27, 1998, regarding the Year 2000 issue. In its letter dated August 14, 1998, the Commission asked the utilities to add or update their Internet sites to include a web page devoted to Year 2000 compliance efforts. NW Natural maintains a page in its Website with information on our Year 2000 program. The specific URL for the page is http://www.nng.com/about_us/reginfo/y2000.html. We plan to update the page continually as our program progresses. We will transmit the cover letter for this quarterly report electronically, to the WUTC Records Center, so that the Commission may post it to the Commission’s Internet site. The transmission will not include the detailed attachments listed below, but we will provide copies of these attachments in response to reasonable requests. September 30, 1998 Page 2 Company representatives who will be conversant in NW Natural’s Year 2000 efforts are: Avi Lev Year 2000 Compliance Specialist Tel: 617.227.1397 Fax: 617.227.1291 E-mail: a1l@nwnatural.com Bruce R. DeBolt Senior Vice President & CFO Tel: 503.220.2406 Fax: 503.220.2584 E-mail: brd@nwnatural.com The company is preparing, but has not yet distributed, a notification to business customers regarding customer premises equipment. We will report our progress on the Commission’s request for that notice as it occurs. Our expectation is that the notice can be completed and transmitted to customers within the next month, so the Company hereby requests an extension of the September 30 request date through October 31, 1998. The current status of staffing, costs and specific application conversions in NW Natural’s Compliance Program is reported in the “Year 2000 Project Status Summary Report for Period 7/7/98—8/31/98,”attached. Also attached are copies of two reports recently provided to the company’s Y2K steering committee, one giving the status of “Non-IS” systems and the other the status of “Desktop Systems,” and a special report titled “Upstream Suppliers and Year 2000.” Finally, also attached is an updated version of the company’s Year 2000 Web page. It should be installed in our Website (www.nwnatural.com) within the next week. September 30, 1998 Page 3 If you have questions about NW Natural’s Year 2000 program, please call Mr. Avi Lev, Year 2000 Compliance Specialist, at 503.226.4211, extension 5728, or 617.227.1397. Very truly yours, Bruce R. DeBolt Bruce R. DeBolt Senior Vice President and Chief Financial Officer BRD:la Enclosures Cc w/Enc.: Mark Dodson Chuck Beyer Dwayne Foley Catherine Jones Susan Ackerman Avi Lev Ross Wescott