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{"sheet":"SUMMARY NOV 13","index":0,"n_rows":41,"n_cols":4,"rows_kept":41,"cut":false,"hidden":false,"merged":[[0,0,0,1],[1,0,1,1],[2,0,2,1],[3,0,3,1]]}
["WASHINGTON QUALITY OF SERVICE REPORT SUMMARY"]
["UNITED TELEPHONE COMPANY OF THE NORTHWEST D/B/A CENTURYLINK"]
[2013]
[]
["MEASUREMENTS","2013-11-01"]
["Install Commitments"]
["     Commitments Made",446,null,{"$f":"B7-B8","v":424}]
["     Commitments Missed",22,null,{"$f":"D7/B7","v":0.95067264573991028}]
["     Excludes",0]
["Repair Commitments"]
["      Commitments Made",296,null,{"$f":"B11-B12","v":262}]
["      Commitments Missed",34,null,{"$f":"D11/B11","v":0.88513513513513509}]
["      Excludes",3]
["Service Activation"]
["       Total Orders Completed",446,null,{"$f":"B15-B16","v":422}]
["       Missed Installs",24,null,{"$f":"D15/B15","v":0.94618834080717484}]
["      % Orders Completed",{"$f":"SUM(B15-B16)/B15","v":0.94618834080717484}]
["Service Activation - >90 Days"]
["       Total Orders Completed",1364,null,1227]
["       Installs Held Over 90 Days",4,null,{"$f":"D19/B19","v":0.89956011730205276}]
["       % of Orders Completed within 90 Days",{"$f":"SUM(B19-B20)/B19","v":0.99706744868035191}]
["Service Activation - >180 Days"]
["       Total Orders Completed",2530,null,{"$f":"B23-B24","v":2529}]
["       Installs Held Over 180 Days",1,null,{"$f":"D23/B23","v":0.99960474308300395}]
["       % of Orders Completed within 180 Days",{"$f":"SUM(B23-B24)/B23","v":0.99960474308300395}]
["Trbls per 100 Access Lines"]
["      Access Lines",50827]
["      Trouble Tickets",284]
["      Trbls per 100 Access Lines",{"$f":"B28/B27*100","v":0.55875814035847082}]
["OOS Cleared within 48 Hours"]
["      OOS Tickets",209,null,{"$f":"B32/B31","v":0.9569377990430622}]
["      OOS Cleared within 48 Hrs",200]
["      OOS Cleared > 48 Hrs",{"$f":"B31-B32","v":9}]
["      OOS in 48 Hrs Excludes",13]
["NOOS Cleared within 72 Hours"]
["      NOOS Tickets",71,null,{"$f":"B37/B36","v":0.95774647887323938}]
["      NOOS Cleared within 72 Hrs",68]
["      NOOS Cleared > 72 Hrs",{"$f":"B36-B37","v":3}]
["      NOOS in 72 Hrs Excludes",2]
["Switching","obj met"]
["Blockage","obj met"]

{"sheet":"SVC ACT - 5 BUS DAYS1","index":1,"n_rows":34,"n_cols":26,"rows_kept":34,"cut":false,"hidden":false,"merged":[[5,20,5,21],[5,22,5,23],[5,24,5,25],[5,8,5,9],[5,10,5,11],[5,12,5,13],[5,14,5,15],[5,16,5,17],[5,18,5,19],[5,0,6,0],[5,1,6,1],[5,2,5,3],[5,4,5,5],[5,6,5,7],[0,0,0,25],[1,0,1,25],[2,0,2,25],[3,0,3,25],[4,0,4,25]]}
["WASHINGTON QUALITY OF SERVICE REPORT"]
["SERVICE ACTIVATION - HELD ORDERS 5 DAYS"]
["United Telephone Company of the Northwest d.b.a. EMBARQ"]
[2013]
["                                                         "]
["Exchange","CLLI","2012-12-01",null,"2013-01-01",null,"2013-02-01",null,"2013-03-01",null,"2013-04-01",null,"2013-05-01",null,"2013-06-01",null,"2013-07-01",null,"2013-08-01",null,"2013-09-01",null,"2013-10-01",null,"2013-11-01"]
[null,null,"Total Orders Cmpltd","Missed Installs","Total Orders Cmpltd","Missed Installs","Total Orders Cmpltd","Missed Installs","Total Orders Cmpltd","Missed Installs","Total Orders Cmpltd","Missed Installs","Total Orders Cmpltd","Missed Installs","Total Orders Cmpltd","Missed Installs","Total Orders Cmpltd","Missed Installs","Total Orders Cmpltd","Missed Installs","Total Orders Cmpltd","Missed Installs","Total Orders Cmpltd","Missed Installs","Total Orders Cmpltd","Missed Installs"]
["Chimacum","CHMC"]
["Columbia","CLMA"]
["Dallesport","DLPT"]
["Grandview","GDVW"]
["Goldendale","GLDL"]
["Glenwood","GLWD"]
["Granger","GRGR"]
["Hood Canal","HDCL"]
["Harrah","HRRH"]
["Klickitat","KLCT"]
["Lyle","LYLE"]
["Mabton","MBTN"]
["Mattawa","MTWA"]
["Patterson","PASN"]
["Poulsbo","PLSB"]
["Prosser","PRSR"]
["Port Angeles","PTAG"]
["Roosevelt","RSVT"]
["Sunnyside","SNSD"]
["Stevenson","STSN"]
["Toppenish","TPNS"]
["Troutlake","TRLK"]
["White Salmon","WHSL"]
["WhiteSwan","WHSW"]
["Whitstran","WHTS"]
["Willard","WLRD"]
["Wapato","WPAT"]

{"sheet":"SVC ACT - 90 DAYS","index":2,"n_rows":34,"n_cols":26,"rows_kept":34,"cut":false,"hidden":false,"merged":[[5,24,5,25],[0,0,0,25],[1,0,1,25],[2,0,2,25],[3,0,3,25],[4,0,4,25],[5,1,6,1],[5,4,5,5],[5,14,5,15],[5,2,5,3],[5,0,6,0],[5,10,5,11],[5,8,5,9],[5,6,5,7],[5,22,5,23],[5,20,5,21],[5,18,5,19],[5,16,5,17],[5,12,5,13]]}
["WASHINGTON QUALITY OF SERVICE REPORT"]
["SERVICE ACTIVATION - HELD ORDERS - 90 DAYS"]
["United Telephone Company of the Northwest d.b.a. EMBARQ"]
[2013]
["                                                         "]
["Exchange","CLLI","2012-12-01",null,"2013-01-01",null,"2013-02-01",null,"2013-03-01",null,"2013-04-13",null,"2013-05-01",null,"2013-06-01",null,"2013-07-01",null,"2013-08-01",null,"2013-09-01",null,"2013-10-01",null,"2013-11-01"]
[null,null,"Total Orders Cmpltd","Held > 90 Days","Total Orders Cmpltd","Held > 90 Days","Total Orders Cmpltd","Held > 90 Days","Total Orders Cmpltd","Held > 90 Days","Total Orders Cmpltd","Held > 90 Days","Total Orders Cmpltd","Held > 90 Days","Total Orders Cmpltd","Held > 90 Days","Total Orders Cmpltd","Held > 90 Days","Total Orders Cmpltd","Held > 90 Days","Total Orders Cmpltd","Held > 90 Days","Total Orders Cmpltd","Held > 90 Days","Total Orders Cmpltd","Held > 90 Days"]
["Chimacum","CHMC"]
["Columbia","CLMA"]
["Dallesport","DLPT"]
["Grandview","GDVW"]
["Goldendale","GLDL"]
["Glenwood","GLWD"]
["Granger","GRGR"]
["Hood Canal","HDCL"]
["Harrah","HRRH"]
["Klickitat","KLCT"]
["Lyle","LYLE"]
["Mabton","MBTN"]
["Mattawa","MTWA"]
["Patterson","PASN"]
["Poulsbo","PLSB"]
["Prosser","PRSR"]
["Port Angeles","PTAG"]
["Roosevelt","RSVT"]
["Sunnyside","SNSD"]
["Stevenson","STSN"]
["Toppenish","TPNS"]
["Troutlake","TRLK"]
["White Salmon","WHSL"]
["WhiteSwan","WHSW"]
["Whitstran","WHTS"]
["Willard","WLRD"]
["Wapato","WPAT"]

{"sheet":"SVC ACT - 180 DAYS","index":3,"n_rows":34,"n_cols":26,"rows_kept":34,"cut":false,"hidden":false,"merged":[[5,24,5,25],[0,0,0,25],[1,0,1,25],[2,0,2,25],[3,0,3,25],[4,0,4,25],[5,4,5,5],[5,0,6,0],[5,1,6,1],[5,2,5,3],[5,14,5,15],[5,10,5,11],[5,8,5,9],[5,6,5,7],[5,22,5,23],[5,20,5,21],[5,18,5,19],[5,16,5,17],[5,12,5,13]]}
["WASHINGTON QUALITY OF SERVICE REPORT"]
["SERVICE ACTIVATION - HELD ORDERS - 180 DAYS"]
["United Telephone Company of the Northwest d.b.a. EMBARQ"]
[2013]
["                                                         "]
["Exchange","CLLI","2012-12-01",null,"2013-01-01",null,"2013-02-01",null,"2013-03-01",null,"2013-04-01",null,"2013-05-01",null,"2013-06-01",null,"2013-07-01",null,"2013-08-01",null,"2013-09-01",null,"2013-10-01",null,"2013-11-01"]
[null,null,"Total Orders Cmpltd","Held > 180 Days","Total Orders Cmpltd","Held > 180 Days","Total Orders Cmpltd","Held > 180 Days","Total Orders Cmpltd","Held > 180 Days","Total Orders Cmpltd","Held > 180 Days","Total Orders Cmpltd","Held > 180 Days","Total Orders Cmpltd","Held > 180 Days","Total Orders Cmpltd","Held > 180 Days","Total Orders Cmpltd","Held > 180 Days","Total Orders Cmpltd","Held > 180 Days","Total Orders Cmpltd","Held > 180 Days","Total Orders Cmpltd","Held > 180 Days"]
["Chimacum","CHMC"]
["Columbia","CLMA"]
["Dallesport","DLPT"]
["Grandview","GDVW"]
["Goldendale","GLDL"]
["Glenwood","GLWD"]
["Granger","GRGR"]
["Hood Canal","HDCL"]
["Harrah","HRRH"]
["Klickitat","KLCT"]
["Lyle","LYLE"]
["Mabton","MBTN"]
["Mattawa","MTWA"]
["Patterson","PASN"]
["Poulsbo","PLSB"]
["Prosser","PRSR"]
["Port Angeles","PTAG"]
["Roosevelt","RSVT"]
["Sunnyside","SNSD"]
["Stevenson","STSN"]
["Toppenish","TPNS"]
["Troutlake","TRLK"]
["White Salmon","WHSL"]
["WhiteSwan","WHSW"]
["Whitstran","WHTS"]
["Willard","WLRD"]
["Wapato","WPAT"]

{"sheet":"Trbl 100 AL","index":4,"n_rows":35,"n_cols":38,"rows_kept":35,"cut":false,"hidden":false,"merged":[[5,35,5,37],[0,0,0,37],[1,0,1,37],[2,0,2,37],[3,0,3,37],[4,0,4,37],[5,11,5,13],[5,8,5,10],[5,2,5,4],[5,20,5,22],[5,5,5,7],[5,14,5,16],[5,32,5,34],[5,29,5,31],[5,26,5,28],[5,23,5,25],[5,17,5,19]]}
["WASHINGTON QUALITY OF SERVICE REPORT"]
["Trouble Reports Per 100 Access Lines"]
["United Telephone Company of the Northwest d.b.a. EMBARQ"]
[2013]
[" "]
[null,null,"2012-12-01",null,null,"2013-01-01",null,null,"2013-02-01",null,null,"2013-03-01",null,null,"2013-04-01",null,null,"2013-05-01",null,null,"2013-06-01",null,null,"2013-07-01",null,null,"2013-08-01",null,null,"2013-09-01",null,null,"2013-10-01",null,null,"2013-11-01"]
[null,null,"Total","Total","Trbl","Total","Total","Trbl","Total","Total","Trbl","Total","Total","Trbl","Total","Total","Trbl","Total","Total","Trbl","Total","Total","Trbl","Total","Total","Trbl","Total","Total","Trbl","Total","Total","Trbl","Total","Total","Trbl","Total","Total","Trbl"]
["Exchange","CLLI","Rpts","Lines","/100","Rpts","Lines","/100","Rpts","Lines","/100","Rpts","Lines","/100","Rpts","Lines","/100","Rpts","Lines","/100","Rpts","Lines","/100","Rpts","Lines","/100","Rpts","Lines","/100","Rpts","Lines","/100","Rpts","Lines","/100","Rpts","Lines","/100"]
["Chimacum","CHMCWA"]
["Columbia","CLMAWA"]
["Dallesport","DLPTWA"]
["Grandview","GDVWWA"]
["Goldendale","GLDLWA"]
["Glenwood","GLWDWA"]
["Granger","GRGRWA"]
["Hood Canal","HDCLWA"]
["Harrah","HRRHWA"]
["Klickitat","KLCTWA"]
["Lyle","LYLEWA"]
["Mabton","MBTNWA"]
["Mattawa","MTWAWA"]
["Patterson","PASNWA"]
["Poulsbo","PLSBWA"]
["Prosser","PRSRWA"]
["Port Angeles","PTAGWA"]
["Roosevelt","RSVTWA"]
["Sunnyside","SNSDWA"]
["Stevenson","STSNWA"]
["Toppenish","TPNSWA"]
["Troutlake","TRLKWA"]
["White Salmon","WHSLWA"]
["WhiteSwan","WHSWWA"]
["Whitstran","WHTSWA"]
["Willard","WLRDWA"]
["Wapato","WPATWA"]