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{"sheet":"NOV 13 SUMMARY","index":0,"n_rows":41,"n_cols":4,"rows_kept":41,"cut":false,"hidden":false,"merged":[[0,0,0,1],[1,0,1,1],[2,0,2,1],[3,0,3,1]]}
["WASHINGTON QUALITY OF SERVICE REPORT SUMMARY"]
["CENTURY TEL D/B/A CENTURYLINK"]
["2013"]
[]
["MEASUREMENTS","2013-11-01"]
["Install Commitments"]
["     Commitments Made",1068,null,{"$f":"B7-B8","v":1003}]
["     Commitments Missed",65,null,{"$f":"D7/B7","v":0.93913857677902624}]
["     Excludes",0]
["Repair Commitments"]
["      Commitments Made",1158,null,{"$f":"B11-B12","v":734}]
["      Commitments Missed",424,null,{"$f":"D11/B11","v":0.63385146804835923}]
["      Excludes",66]
["Service Activation - 5 business day 90%"]
["       Total Orders Completed",1068]
["       Missed Installs",92]
["      % Orders Completed",{"$f":"SUM(B15-B16)/B15","v":0.91385767790262173}]
["Service Activation - >90 Days 99%"]
["       Total Orders Completed",4069]
["       Installs Held Over 90 Days",9]
["       % of Orders Completed within 90 Days",{"$f":"SUM(B19-B20)/B19","v":0.99778815433767509}]
["Service Activation - >180 Days 100%"]
["       Total Orders Completed",7982]
["       Installs Held Over 180 Days",3]
["       % of Orders Completed within 180 Days",{"$f":"SUM(B23-B24)/B23","v":0.99962415434728136}]
["Trbls per 100 Access Lines 4"]
["      Access Lines",111178]
["      Trouble Tickets",1160]
["      Trbls per 100 Access Lines",{"$f":"B28/B27*100","v":1.0433718901221465}]
["OOS Cleared within 48 Hours"]
["      OOS Tickets",880]
["      OOS Cleared within 48 Hrs",581,null,{"$f":"B32/B31","v":0.66022727272727277}]
["      OOS Cleared > 48 Hrs",{"$f":"B31-B32","v":299}]
["      OOS in 48 Hrs Excludes",43]
["NOOS Cleared within 72 Hours"]
["      NOOS Tickets",169]
["      NOOS Cleared within 72 Hrs",159,null,{"$f":"B37/B36","v":0.94082840236686394}]
["      NOOS Cleared > 72 Hrs",{"$f":"B36-B37","v":10}]
["      NOOS in 72 Hrs Excludes",8]
["Switching","obj met"]
["Blockage","obj met"]

{"sheet":"SVC ACT - 5 Bus Day","index":1,"n_rows":91,"n_cols":25,"rows_kept":91,"cut":false,"hidden":false,"merged":[[5,3,5,4],[5,17,5,18],[5,23,5,24],[0,0,0,24],[1,0,1,24],[2,0,2,24],[3,0,3,24],[4,0,4,24],[5,15,5,16],[5,0,6,0],[5,13,5,14],[5,9,5,10],[5,19,5,20],[5,7,5,8],[5,1,5,2],[5,11,5,12],[5,21,5,22],[5,5,5,6]]}
["WASHINGTON QUALITY OF SERVICE REPORT"]
["SERVICE ACTIVATION - HELD ORDERS 5 DAYS"]
["CENTURY TEL D/B/A CENTURYLINK"]
["Rolling 12 Months Dec 2012 - Nov 2013"]
[]
["Exchange","2012-12-01",null,"2013-01-01",null,"2013-02-01",null,"2013-03-01",null,"2013-04-01",null,"2013-05-01",null,"2013-06-01",null,"2013-07-01",null,"2013-08-01",null,"2013-09-01",null,"2013-10-01",null,"2013-11-01"]
[null,"Total Orders Cmpltd","Missed Installs","Total Orders Cmpltd","Missed Installs","Total Orders Cmpltd","Missed Installs","Total Orders Cmpltd","Missed Installs","Total Orders Cmpltd","Missed Installs","Total Orders Cmpltd","Missed Installs","Total Orders Cmpltd","Missed Installs","Total Orders Cmpltd","Missed Installs","Total Orders Cmpltd","Missed Installs","Total Orders Cmpltd","Missed Installs","Total Orders Cmpltd","Missed Installs","Total Orders Cmpltd","Missed Installs"]
["ALMIRA"]
["AMES LAKE"]
["ARLETTA"]
["ASHFORD"]
["BASIN CITY"]
["BEAVER"]
["BLAKELY ISLAND"]
["CARNATION"]
["CATHLAMET"]
["CHENEY"]
["CHEWELAH"]
["CHINOOK"]
["CLALLAM BAY"]
["CLEARWATER"]
["CONNELL"]
["COULEE CITY"]
["COWICHE"]
["CRESTON"]
["CURTIS"]
["DAVENPORT"]
["EASTSOUND"]
["EDWALL-TYLER"]
["ELMA"]
["ELTOPIA"]
["EUREKA"]
["EWU"]
["FALL CITY"]
["FORKS"]
["FOX ISLAND"]
["FRIDAY HARBOR"]
["GIG HARBOR"]
["GLENOMA"]
["HANSVILLE"]
["HARRINGTON"]
["HUMPTULIPS"]
["HUNTERS"]
["KAHLOTUS"]
["KETTLE FALLS"]
["KINGSTON"]
["LAKE QUINAULT"]
["LAKEBAY"]
["LIND"]
["LONG BEACH"]
["LOPEZ"]
["MATHEWS CORNERS"]
["MCCLEARY"]
["MEDICAL LAKE"]
["MESA"]
["MINERAL"]
["MONTESANO"]
["MORTON"]
["NEAH BAY"]
["NESPELEM"]
["NORTH BEND"]
["OCEAN PARK"]
["OCOSTA"]
["ODESSA"]
["ORTING"]
["PACIFIC BEACH"]
["PACKWOOD"]
["PE ELL"]
["PUGET ISLAND"]
["RANDLE"]
["RAYMOND-LABAM"]
["REARDEN"]
["RIMROCK"]
["RITZVILLE"]
["ROYAL CITY"]
["SNOQUALMIE PASS"]
["SOUTH BEND"]
["SOUTH PRAIRIE"]
["SPANGLE"]
["SPRAGUE"]
["STARBUCK"]
["TIETON"]
["TWISP"]
["VADER"]
["VALLEY"]
["VASHON"]
["WASHTUCNA"]
["WILBUR"]
["WILSON CREEK"]
["WINTHROP"]
["YACOLT"]

{"sheet":"SVC ACT - 90 DAYS","index":2,"n_rows":93,"n_cols":25,"rows_kept":93,"cut":false,"hidden":false,"merged":[[5,7,5,8],[5,3,5,4],[5,23,5,24],[0,0,0,24],[1,0,1,24],[2,0,2,24],[3,0,3,24],[4,0,4,24],[5,17,5,18],[5,0,8,0],[5,15,5,16],[5,11,5,12],[5,5,5,6],[5,19,5,20],[5,1,5,2],[5,21,5,22],[5,13,5,14],[5,9,5,10]]}
["WASHINGTON QUALITY OF SERVICE REPORT"]
["SERVICE ACTIVATION - HELD ORDERS - 90 Days"]
["CENTURY TEL D/B/A CENTURYLINK"]
["Rolling 12 Months Dec 2012 - Nov 2013"]
[]
["Exchange","2012-12-01",null,"2013-01-01",null,"2013-02-01",null,"2013-03-01",null,"2013-04-01",null,"2013-05-01",null,"2013-06-01",null,"2013-07-01",null,"2013-08-01",null,"2013-09-01",null,"2013-10-01",null,"2013-11-01"]
[null,"Total","Held","Total","Held","Total","Held","Total","Held","Total","Held","Total","Held","Total","Held","Total","Held","Total","Held","Total","Held","Total","Held","Total","Held"]
[null,"Orders",">90","Orders",">90","Orders",">90","Orders",">90","Orders",">90","Orders",">90","Orders",">90","Orders",">90","Orders",">90","Orders",">90","Orders",">90","Orders",">90"]
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["ALMIRA"]
["AMES LAKE"]
["ARLETTA"]
["ASHFORD"]
["BASIN CITY"]
["BEAVER"]
["BLAKELY ISLAND"]
["CARNATION"]
["CATHLAMET"]
["CHENEY"]
["CHEWELAH"]
["CHINOOK"]
["CLALLAM BAY"]
["CLEARWATER"]
["CONNELL"]
["COULEE CITY"]
["COWICHE"]
["CRESTON"]
["CURTIS"]
["DAVENPORT"]
["EASTSOUND"]
["EDWALL-TYLER"]
["ELMA"]
["ELTOPIA"]
["EUREKA"]
["EWU"]
["FALL CITY"]
["FORKS"]
["FOX ISLAND"]
["FRIDAY HARBOR"]
["GIG HARBOR"]
["GLENOMA"]
["HANSVILLE"]
["HARRINGTON"]
["HUMPTULIPS"]
["HUNTERS"]
["KAHLOTUS"]
["KETTLE FALLS"]
["KINGSTON"]
["LAKE QUINAULT"]
["LAKEBAY"]
["LIND"]
["LONG BEACH"]
["LOPEZ"]
["MATHEWS CORNERS"]
["MCCLEARY"]
["MEDICAL LAKE"]
["MESA"]
["MINERAL"]
["MONTESANO"]
["MORTON"]
["NEAH BAY"]
["NESPELEM"]
["NORTH BEND"]
["OCEAN PARK"]
["OCOSTA"]
["ODESSA"]
["ORTING"]
["PACIFIC BEACH"]
["PACKWOOD"]
["PE ELL"]
["PUGET ISLAND"]
["RANDLE"]
["RAYMOND-LABAM"]
["REARDEN"]
["RIMROCK"]
["RITZVILLE"]
["ROYAL CITY"]
["SNOQUALMIE PASS"]
["SOUTH BEND"]
["SOUTH PRAIRIE"]
["SPANGLE"]
["SPRAGUE"]
["STARBUCK"]
["TIETON"]
["TWISP"]
["VADER"]
["VALLEY"]
["VASHON"]
["WASHTUCNA"]
["WILBUR"]
["WILSON CREEK"]
["WINTHROP"]
["YACOLT"]

{"sheet":"SVC ACT - 180 DAYS","index":3,"n_rows":93,"n_cols":25,"rows_kept":93,"cut":false,"hidden":false,"merged":[[5,5,5,6],[5,7,5,8],[5,23,5,24],[0,0,0,24],[1,0,1,24],[2,0,2,24],[3,0,3,24],[4,0,4,24],[5,17,5,18],[5,15,5,16],[5,11,5,12],[5,19,5,20],[5,1,5,2],[5,13,5,14],[5,9,5,10],[5,21,5,22],[5,0,8,0],[5,3,5,4]]}
["WASHINGTON QUALITY OF SERVICE REPORT"]
["SERVICE ACTIVATION - HELD ORDERS - 180 Days"]
["CENTURY TEL D/B/A CENTURYLINK"]
["Rolling 12 Months Dec 2012 - Nov 2013"]
[]
["Exchange","2012-12-01",null,"2013-01-01",null,"2013-02-01",null,"2013-03-01",null,"2013-04-01",null,"2013-05-01",null,"2013-06-01",null,"2013-07-01",null,"2013-08-01",null,"2013-09-01",null,"2013-10-01",null,"2013-11-01"]
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[null,"Orders",">180","Orders",">180","Orders",">180","Orders",">180","Orders",">180","Orders",">180","Orders",">180","Orders",">180","Orders",">180","Orders",">180","Orders",">180","Orders",">180"]
[null,"Cmpltd","Days","Cmpltd","Days","Cmpltd","Days","Cmpltd","Days","Cmpltd","Days","Cmpltd","Days","Cmpltd","Days","Cmpltd","Days","Cmpltd","Days","Cmpltd","Days","Cmpltd","Days","Cmpltd","Days"]
["ALMIRA"]
["AMES LAKE"]
["ARLETTA"]
["ASHFORD"]
["BASIN CITY"]
["BEAVER"]
["BLAKELY ISLAND"]
["CARNATION"]
["CATHLAMET"]
["CHENEY"]
["CHEWELAH"]
["CHINOOK"]
["CLALLAM BAY"]
["CLEARWATER"]
["CONNELL"]
["COULEE CITY"]
["COWICHE"]
["CRESTON"]
["CURTIS"]
["DAVENPORT"]
["EASTSOUND"]
["EDWALL-TYLER"]
["ELMA"]
["ELTOPIA"]
["EUREKA"]
["EWU"]
["FALL CITY"]
["FORKS"]
["FOX ISLAND"]
["FRIDAY HARBOR"]
["GIG HARBOR"]
["GLENOMA"]
["HANSVILLE"]
["HARRINGTON"]
["HUMPTULIPS"]
["HUNTERS"]
["KAHLOTUS"]
["KETTLE FALLS"]
["KINGSTON"]
["LAKE QUINAULT"]
["LAKEBAY"]
["LIND"]
["LONG BEACH"]
["LOPEZ"]
["MATHEWS CORNERS"]
["MCCLEARY"]
["MEDICAL LAKE"]
["MESA"]
["MINERAL"]
["MONTESANO"]
["MORTON"]
["NEAH BAY"]
["NESPELEM"]
["NORTH BEND"]
["OCEAN PARK"]
["OCOSTA"]
["ODESSA"]
["ORTING"]
["PACIFIC BEACH"]
["PACKWOOD"]
["PE ELL"]
["PUGET ISLAND"]
["RANDLE"]
["RAYMOND-LABAM"]
["REARDEN"]
["RIMROCK"]
["RITZVILLE"]
["ROYAL CITY"]
["SNOQUALMIE PASS"]
["SOUTH BEND"]
["SOUTH PRAIRIE"]
["SPANGLE"]
["SPRAGUE"]
["STARBUCK"]
["TIETON"]
["TWISP"]
["VADER"]
["VALLEY"]
["VASHON"]
["WASHTUCNA"]
["WILBUR"]
["WILSON CREEK"]
["WINTHROP"]
["YACOLT"]

{"sheet":"TRBLS PER 100","index":4,"n_rows":93,"n_cols":37,"rows_kept":93,"cut":false,"hidden":false,"merged":[[6,13,6,15],[6,10,6,12],[5,7,5,9],[5,1,5,3],[5,31,5,33],[6,31,6,33],[5,25,5,27],[6,25,6,27],[6,4,6,6],[6,7,6,9],[5,10,5,12],[5,4,5,6],[5,16,5,18],[6,16,6,18],[5,34,5,36],[6,34,6,36],[0,0,0,36],[1,0,1,36],[2,0,2,36],[3,0,3,36],[4,0,4,36],[5,28,5,30],[6,28,6,30],[5,0,7,0],[5,22,5,24],[6,22,6,24],[6,1,6,3],[5,19,5,21],[6,19,6,21],[5,13,5,15]]}
["WASHINGTON QUALITY OF SERVICE REPORT"]
["TROUBLES PER 100 ACCESS LINES"]
["CENTURY TEL D/B/A CENTURYLINK"]
["Rolling 12 Months Dec 2012 - Nov 2013"]
[]
["Exchange","2012-12-01",null,null,"2013-01-01",null,null,"2013-02-01",null,null,"2013-03-01",null,null,"2013-04-01",null,null,"2013-05-01",null,null,"2013-06-01",null,null,"2013-07-01",null,null,"2013-08-01",null,null,"2013-09-01",null,null,"2013-10-01",null,null,"2013-11-01"]
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["ALMIRA"]
["AMES LAKE"]
["ARLETTA"]
["ASHFORD"]
["BASIN CITY"]
["BEAVER"]
["BLAKELY ISLAND"]
["CARNATION"]
["CATHLAMET"]
["CHENEY"]
["CHEWELAH"]
["CHINOOK"]
["CLALLAM BAY"]
["CLEARWATER"]
["CONNELL"]
["COULEE CITY"]
["COWICHE"]
["CRESTON"]
["CURTIS"]
["DAVENPORT"]
["EAST SOUND"]
["EDWALL-TYLER"]
["ELMA"]
["ELTOPIA"]
["EUREKA"]
["EWU"]
["FALL CITY"]
["FORKS"]
["FOX ISLAND"]
["FRIDAY HARBOR"]
["GIG HARBOR"]
["GLENOMA"]
["HANSVILLE"]
["HARRINGTON"]
["HUMPTULIPS"]
["HUNTERS"]
["KAHLOTUS"]
["KETTLE FALLS"]
["KINGSTON"]
["LAKE QUINAULT"]
["LAKEBAY"]
["LIND"]
["LONG BEACH"]
["LOPEZ"]
["MATHEWS CORNER"]
["MCCLEARY"]
["MEDICAL LAKE"]
["MESA"]
["MINERAL"]
["MONTESANO"]
["MORTON"]
["NEAH BAY"]
["NESPELEM"]
["NORTHBEND"]
["OCEAN PARK"]
["OCOSTA"]
["ODESSA"]
["ORTING"]
["PACIFIC BEACH"]
["PACKWOOD"]
["PE ELL"]
["PUGET ISLAND"]
["RANDLE"]
["RAYMOND-LABAM"]
["REARDEN"]
["RIMROCK"]
["RITZVILLE"]
["ROYAL CITY"]
["SNOQUALMIE PASS"]
["SNOQUALMIE RIDGE"]
["SOUTH BEND"]
["SOUTH PRAIRIE"]
["SPANGLE"]
["SPRAGUE"]
["STARBUCK"]
["TIETON"]
["TWISP"]
["VADER"]
["VALLEY"]
["VASHON"]
["WASHTUCNA"]
["WILBUR"]
["WILSON CREEK"]
["WINTHROP"]
["YACOLT"]