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[null,"Redacted Version"]
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[null,"Redacted Version"]

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[]
[null,"Please note that many of the worksheets are linked and cells automated"]
[null,"The roadmap durations for example automatically generate the timeline in the Roadmap worksheet and distribute cost to the timeline in the \"Modified costs\" worksheet"]
[null,"If a cell is highlighted in yellow, it means that the formula has been modified or a hard value over-written the formula - [please do not do this without conferring with Ryan Lambert first]"]
[null,"Orange highlights are 'to do' items, or incomplete items with additional changes to be made."]
[null,"IF YOU MAKE ANY CHANGES…."]
[null,"Please utilize the change log for any changes you have made to the roadmap spreadsheet. This will help ensure that we are all on the same page when changes are made."]
[]
[null,"Change Log:"]
[]
[null,"Name","Date","Changes","Reason"]
["Example","Jennifer Creekpaum","2016-08-04","1. Updated colors on roadmap timeline to reflect work stream owner\n2. Added RFP column\n3. Added Priority level column based on call volumes to help prioritize work","Provide better visibility to project ownership.\nHelp facilitate RFP discussions and prioritize the work"]
[null,"Joe Beer","2016-08-10","4. Had scenario names populate via formula, from cost page to roadmap page.  Added data group for some columns in the Roadmap tab to ease viewing","Make roadmap more understandable"]
[null,"Jennifer Creekpaum","2016-08-10","Updated RFP assumptions including RFP type."]
[null,"Jennifer Creekpaum","2016-08-11","1. Moved ESB to 2017 (products; SI)\n2. Added - Software Upgrade after 4 yrs O&M (10%) (Margaret)\n3. Changed the name of PM-6: From  “Planning Mobilization and Program Initiation” To “Program mobilization and planning”","1. Decision was made to move the project to 2017\n2. Craig asked to change name of PM-6"]
[null,"Ryan Lambert","2016-08-12","1.  Modified benefit realization for call reduction to start in 2018 rather than 2017.  \n2.  Modified assumed services/capex ratio for significant number of projects.  In general, the ratio changed from 85% to 90% for projects  Also modified Program Management (60% to 90%), OCM (0% to 30%), and data management (25% to 35%).\n3.  Updated IWM benefit numbers based on input from Vesta.","1.  Lars provided direction that there's a heavy lift expected in 2017 and doesn't expect significant call volume changes.\n2.  Change in costs were based on guidance from Mike Stranik in a meeting on 8/10/2016.  Previously, the team was under the impression that all OCM efforts had to be O&M; however, Mike provided guidance that OCM efforts can be capitalized if they're around training for a new asset.  Mike also provided guidance that design and requirements gathering prior to issuance of an RFP can also be capitalized."]
[null,"Jennifer Creekpaum","2016-08-12","Added \"Technology Refresh\" Table","10% of capital spending three years after the technology has been implemented. This increased the year 2020's capital spending"]
[null,"Jennifer Creekpaum","2016-08-16","Created V65","Made timeline updates based on IT managers meeting on 8/15\nCorrected some formatting on the roadmap grouping and Super 5 titles"]
[null,"Ryan Lambert","2016-08-19","Modified benefits worksheet to provided more detail"]
[null,"Joe Beer","2016-08-22","On the Modified Costs Tab: Added spacer column between HW and SW costs.  Added Group-by for HW, to just show HW total when grouped. Added \"Total Tech Costs\" and total IT CapEx column to end of XLS"]
[null,"Art Balajthy","2016-08-23","Changed dates DCIII-9 to match FF relationship with S5-7","Updated bars on Page-2 Visio, check with Kassidy"]
[null,"Art Balajthy","2016-08-23","Moved description of S4-2 to S4-1.  Need to develop new S4-2 description with Joe or Ryan.","Email from Jennifer"]
[null,"Art Balajthy","2016-08-23","DCI-9 split to two projects.  Rules Engine and HANA Predictive.  Need to split descriptions, deliverables and dollars","Email from Jennifer"]
[null,"Art Balajthy","2016-08-24","Removed PM-7 and DCI-13 from Cost Summary","Not in Modified costs, and was giving N/A in Cost Summary"]
[null,"Ryan Lambert","2016-08-26","Updated benefits"]
[null,"Art Balajthy","2016-09-01","DCIII-5 Workforce Mobility to start 4th quarter 2016, extended timeline but not costs.  Costs will be covered under Vesta's 2016 work order."]
[null,"Arthur Balajthy","2016-09-01","Created 'Timeline Worksheet' and sent to Lara to complete more detail on milestones and project phases (scope, design, build, deploy)","Due Wednesday 9/7 - Lara may develop her own worksheet format."]
[null,"Arthur Balajthy","2016-09-07","Changed Predictive IVR to start 4Q2107 end 1Q2018","as per Joe Beer, based on IBM recommendations as of 8/29/16.  Scott and Marcus will work with PSE voice team to refine"]
[null,"Arthur Balajthy","2016-09-07","Removed Account Balance Clarity line item.  Should verbiage for multiple accounts be added to another S1 item?","email from Tanmay Suri, need approval from Joe.  Created new version. Need to check with Tanmay re $ and moving to another item."]
[null,"Arthur Balajthy","2016-09-08","Updated 'Timeline Worksheet' with data from Lara (in green) and also updated timeline Visio."]
[null,"Jennifer Creekpaum","2016-09-12","Added to S1-4 description; Changed name of DCI-5 from 'Customer 360 Data Centralization' to 'Customer 360 Data View' . Moved ESB from CI work stream to Data","Name change from the 2017 RFP meeting on 9/12."]
[null,"Jennifer Creekpaum","2016-09-13","Removed duplicated projects DCI-10 & DCI-12. Split costs for Hana Predictive and Rules engine projects (A & B). Added the tab \"Board Vs. Today (9_13) to review cost changes easily. "]
[null,"Jennifer Creekpaum","2016-09-14","Added back in PM-7 to the modified costs tab with the dollars that were in V63"]
[null,"Ryan Lambert","2016-09-14","Added costs back in for DCI-11 ESB with the dollars that were in V63"]
[null,"Jennifer Creekpaum","2016-09-15","Added a Impact tab","For IT management review on 9/16"]
[null,"Lara Ringness","2016-09-16","Added description, deliverables, dependencies, etc. to DCV-6"]
[null,"Jennifer Creekpaum","2016-09-20","Added notes from IT managers meeting on 9/16/16 to the Impact tab"]
[null,"Jennifer Creekpaum","2016-09-21","Added an X to all projects under the QA column in the 'Impact' tab","Per email received from Mark Oliveto on 9/21"]
[null,"Jennifer Creekpaum","2016-09-21","Added Software purchase tab. \nAdded two additional benefit scenarios one medium (75% of org.) another Small (50% of org)."]
[null,"Ryan Lambert","2016-09-29","Moved end date of customer 360 to 1Q18 to align with deployment of web based on conversation with Craig & Lars; updated \"roadmap\" worksheet to pull total cost information rather than just services."]
[null,"Lara Ringness","2016-10-03","Added description, deliverables, dependencies, etc. to DCV-1, Project name change for DCV-2."]
[null,"Jennifer Coulson","2016-10-03","Added an Actuals Tab for project funding vs. roadmap estimate"]
[null,"Lara Ringness","2016-10-25","Added Deliverables detail to DCI-9B"]
[null,"Lara Ringness","2016-10-26","Updated \"Dependent Projects\" (incl timing ) info for DCV-2 as it relats to G1 and G2","Per email from Al Ledesma 10/26/16"]

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[]
["2016-09-13"]
["GTZ Roadmap Costs"]
["Category","2016\nCapex","2016\nOpex","2016\nTotal",null,"2017\nCapex","2017\nOpex","2017\nTotal",null,"2018\nCapex","2018\nOpex","2018\nTotal",null,"2019\nCapex","2019\nOpex","2019\nTotal",null,"2020\nCapex","2020\nOpex","2020\nTotal",null,"Overall\nCapex","Overall\nOpex","Overall\nTotal"]
["Software",3500000,0,3500000,null,6720000,0,6720000,null,8974000,1904000,10878000,null,5554000,3458000,9012000,null,800000,4258000,5058000,null,25548000,9620000,35168000]
["Hardware",2637000,0,2637000,null,5981500,0,5981500,null,1061500,1120405,2181905,null,723000,1258400,1981400,null,369000,1352390,1721390,null,10772000,3731195,14503195]
["Services",10361821.482352942,1685585.9163398691,12047407.398692811,null,45261091.561411761,14387832.136779714,59648923.698191479,null,42486394.996078439,15155645.402376318,57642040.398454756,null,23390291.929411765,14776940.933938148,38167232.863349915,null,17386042.729411766,15217325.447238643,32603368.176650409,null,138885642.69866669,61223329.836672693,200108972.53533936]
["Contingency",0,0,0,null,5796259.1561411768,1399595.4068915034,7195854.5630326802,null,5252189.4996078443,1283625.4154248368,6535814.9150326811,null,2966729.1929411767,1065801.4554248366,4032530.6483660135,null,1855504.2729411768,999087.5754248366,2854591.8483660133,null,15870682.121631373,4748109.853166014,20618791.97479739]
["Total",16498821.482352942,1685585.9163398691,18184407.398692809,null,63758850.717552938,15787427.543671217,79546278.261224166,null,57774084.495686285,19463675.817801155,77237760.31348744,null,32634021.122352943,20559142.389362983,53193163.511715926,null,20410547.002352942,21826803.022663478,42237350.02501642,null,191076324.82029808,79322634.689838707,270398959.51013672]
[]
["Board"]
["GTZ Roadmap Costs"]
["Category","2016\nCapex","2016\nOpex","2016\nTotal",null,"2017\nCapex","2017\nOpex","2017\nTotal",null,"2018\nCapex","2018\nOpex","2018\nTotal",null,"2019\nCapex","2019\nOpex","2019\nTotal",null,"2020\nCapex","2020\nOpex","2020\nTotal",null,"Overall\nCapex","Overall\nOpex","Overall\nTotal"]
["Software",2400000,0,2400000,null,8420000,480000,8900000,null,10238000,2068000,12306000,null,4530000,3798000,8328000,null,560000,4358000,4918000,null,26148000,10704000,36852000]
["Hardware",2091000,0,2091000,null,6727500,271830,6999330,null,1553500,1146405,2699905,null,523000,1348360,1871360,null,369000,1416350,1785350,null,11264000,4182945,15446945]
["Services",8284695.9490196062,2469114.7830065358,10753810.732026141,null,49086001.337411746,20784323.581739709,69870324.919151455,null,43950418.062745079,21350594.67909098,65301012.741836056,null,22968024.129411768,19686994.692252811,42655018.821664579,null,13597010.996078432,19269502.717339974,32866513.713418406,null,137886150.47466666,83560530.453430012,221446680.92809662]
["Contingency",0,0,0,null,6423350.1337411748,2043452.3626248364,8466802.496366011,null,5574191.8062745081,1873943.1087581699,7448134.9150326783,null,2802102.4129411769,1503665.5687581701,4305767.9816993475,null,1452601.0996078432,1338294.7487581701,2790895.8483660133,null,16252245.452564703,6759355.7888993463,23011601.241464052]
["Total",12775695.949019607,2469114.7830065358,15244810.732026141,null,70656851.471152917,23579605.944364544,94236457.415517464,null,61316109.86901959,26438942.787849151,87755052.656868741,null,30823126.542352945,26337020.261010982,57160146.803363927,null,15978612.095686276,26382147.466098145,42360759.561784424,null,191550395.92723137,105206831.24232936,296757227.16956073]
[]
["Difference",{"$f":"B10-B19","v":3723125.5333333351},{"$f":"C10-C19","v":-783528.8666666667},2939596.6666666679,null,-6898000.753599979,-7792178.4006933272,-14690179.154293299,null,-3542025.3733333051,-6975266.9700479954,-10517292.343381301,null,1810894.5799999982,-5777877.8716479987,-3966983.2916480005,null,4431934.9066666663,-4555344.4434346668,-123409.5367680043,null,-474071.10693329573,-25884196.552490652,-26358267.659424007]
[]
["Corrections 9/14"]
["GTZ Roadmap Costs"]
["Category","2016\nCapex","2016\nOpex","2016\nTotal",null,"2017\nCapex","2017\nOpex","2017\nTotal",null,"2018\nCapex","2018\nOpex","2018\nTotal",null,"2019\nCapex","2019\nOpex","2019\nTotal",null,"2020\nCapex","2020\nOpex","2020\nTotal",null,"Overall\nCapex","Overall\nOpex","Overall\nTotal"]
["Software",3500000,0,3500000,null,6720000,0,6720000,null,8974000,1904000,10878000,null,5554000,3458000,9012000,null,800000,4258000,5058000,null,25548000,9620000,35168000]
["Hardware",2637000,0,2637000,null,5981500,0,5981500,null,1061500,1120405,2181905,null,723000,1258400,1981400,null,369000,1352390,1721390,null,10772000,3731195,14503195]
["Services",10361821.482352942,1685585.9163398691,12047407.398692811,null,48498067.561411783,14747496.136779716,63245563.698191501,null,45723370.996078447,15632300.908296319,61355671.904374763,null,26627267.929411765,15370587.945778148,41997855.875189915,null,20623018.729411766,15927963.964998644,36550982.694410414,null,151833546.69866669,63363934.872192696,215197481.5708594]
["Contingency",0,0,0,null,6119956.7561411783,1435561.8068915037,7555518.5630326821,null,5575887.0996078448,1319591.8154248369,6895478.915032682,null,3290426.7929411768,1101767.8554248367,4392194.6483660135,null,2179201.8729411769,1035053.9754248366,3214255.8483660137,null,17165472.521631375,4891975.4531660145,22057447.97479739]
["Total",16498821.482352942,1685585.9163398691,18184407.398692809,null,67319524.317552954,16183057.943671219,83502582.26122418,null,61334758.095686294,19976297.723721154,81311055.819407448,null,36194694.722352944,21188755.801202983,57383450.523555927,null,23971220.602352943,22573407.940423481,46544628.542776428,null,205319019.22029805,81607105.325358704,286926124.5456568]
[]
["Difference 914 - Board",{"$f":"B30-B19","v":3723125.5333333351},{"$f":"C30-C19","v":-783528.8666666667},2939596.6666666679,null,-3337327.1535999626,-7396548.000693325,-10733875.154293284,null,18648.22666670382,-6462645.0641279966,-6443996.8374612927,null,5371568.1799999997,-5148264.4598079994,223303.72019200027,null,7992608.5066666678,-3808739.5256746635,4183868.9809920043,null,13768623.29306668,-23599725.916970655,-9831102.6239039302]
["Difference 913 - 914 (PM-7)",{"$f":"B10-B30","v":0},{"$f":"C10-C30","v":0},0,null,-3560673.6000000164,-395630.40000000224,-3956304.0000000149,null,-3560673.6000000089,-512621.90591999888,-4073295.5059200078,null,-3560673.6000000015,-629613.41183999926,-4190287.0118400007,null,-3560673.6000000015,-746604.91776000336,-4307278.5177600086,null,-14242694.399999976,-2284470.6355199963,-16527165.035520077]

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["GTZ Roadmap & Cost Summary",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Suzanne's IT Notes"]
[null,"ID","Project","Description","Start \nDate","End \nDate","Services \nCapex  Ratio","2017\nSoftware","2017\nHardware","2017\nServices","2017\nContingency","2017\nCapex","2017\nOpex","2017\nTotal","Overall\nSoftware","Overall\nHardware","Overall\nServices","Overall\nContingency","Overall\nCapex","Overall\nOpex","Overall\nTotal",null,"Dependency","Environments","Resources","Questions?"]
[null,"Program Management and Governance"]
[null,"PM-1",{"$f":"VLOOKUP(B4,ProjectMatrix,2,0)","v":"Program Management"},{"$f":"VLOOKUP(B4,ProjectMatrix,3,0)","v":"Funding  of PMO resources to fully staff required roles with competent and qualified resources. Training and on-boarding will occur as necessary and performance plans, performance management and coaching/mentoring will be standard activities. (includes Cost Center Costs)"},{"$f":"VLOOKUP(B4,ProjectMatrix,13,0)","v":"3Q16"},{"$f":"VLOOKUP(B4,ProjectMatrix,14,0)","v":2020},{"$f":"VLOOKUP(B4,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B4,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B4,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B4,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B4,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":4573297.777777778},{"$f":"SUM(H4:J4)*'Modified Costs (R) '!$C$228","v":457329.77777777781},{"$f":"(H4+I4+G4*J4)*(1+'Modified Costs (R) '!$C$228)","v":4527564.8000000007},{"$f":"((1-G4)*J4)*(1+'Modified Costs (R) '!$C$228)","v":503062.75555555552},{"$f":"SUM(L4:M4)","v":5030627.555555556},{"$f":"VLOOKUP($B4,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B4,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B4,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O4:Q4)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O4+P4+G4*Q4)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G4)*Q4)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"SUM(S4:T4)","v":{"$error":"#VALUE!"}},{"$f":"IFERROR(IF(VLOOKUP(F4,QuarterTable,5,0)=2017,1,0),\"\")","v":0}]
[null,"PM-2",{"$f":"VLOOKUP(B5,ProjectMatrix,2,0)","v":"Organization Change Management & Customer Communications strategy"},"The capability to support change within the business and to our customers. Includes: \n- Stakeholder identification\n- Program-wide OCM strategy\n- Training plan\n- Communications strategy (internal and external)\n- On-going change assessments and analyses \n",{"$f":"VLOOKUP(B5,ProjectMatrix,13,0)","v":"1Q17"},{"$f":"VLOOKUP(B5,ProjectMatrix,14,0)","v":2020},{"$f":"VLOOKUP(B5,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.3},{"$f":"VLOOKUP($B5,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B5,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B5,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B5,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":3596640},{"$f":"SUM(H5:J5)*'Modified Costs (R) '!$C$228","v":359664},{"$f":"(H5+I5+G5*J5)*(1+'Modified Costs (R) '!$C$228)","v":1186891.2000000002},{"$f":"((1-G5)*J5)*(1+'Modified Costs (R) '!$C$228)","v":2769412.8000000003},{"$f":"SUM(L5:M5)","v":3956304.0000000005},{"$f":"VLOOKUP($B5,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B5,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B5,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O5:Q5)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O5+P5+G5*Q5)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G5)*Q5)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"SUM(S5:T5)","v":{"$error":"#VALUE!"}},0]
[null,"PM-3","Customer rollout - communications execution","External communication and marketing to customers as capabilities become enabled through the GTZ project plan.  Strategy developed as part of PM-2.","1Q17",2020,{"$f":"VLOOKUP(B6,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0},{"$f":"VLOOKUP($B6,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B6,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B6,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B6,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":0},{"$f":"SUM(H6:J6)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(H6+I6+G6*J6)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G6)*J6)*(1+'Modified Costs (R) '!$C$228)","v":0},0,{"$f":"VLOOKUP($B6,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B6,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B6,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O6:Q6)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O6+P6+G6*Q6)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G6)*Q6)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0]
[null,"PM-4","GTZ Benefits & Balance Scorecard","Creating the dashboard to capture the GTZ benefits realization & balance scorecard","1Q17",2020,{"$f":"VLOOKUP(B7,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0},{"$f":"VLOOKUP($B7,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B7,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B7,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B7,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":449580},{"$f":"SUM(H7:J7)*'Modified Costs (R) '!$C$228","v":44958},{"$f":"(H7+I7+G7*J7)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G7)*J7)*(1+'Modified Costs (R) '!$C$228)","v":494538.00000000006},494538.00000000006,{"$f":"VLOOKUP($B7,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B7,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B7,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O7:Q7)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O7+P7+G7*Q7)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G7)*Q7)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0]
[null,"PM-5","Regulatory Work stream","Regulatory Support: GTZ to continuously work with Regulatory, compliance and other governing organization like the WA State Department of Commerce. GTZ team will have to complete the research to provide supporting materials to regulatory departments. Potential areas of change are payment arrangements, budget payments, disconnect notice delivery method, increase disconnect fee, deposit collection in the field, SSN for account setup and collections, correspondence changes for self-service, and Bill Payment Assistance for Low Income Customers.","1Q17",2020,{"$f":"VLOOKUP(B8,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0},{"$f":"VLOOKUP($B8,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B8,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B8,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B8,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":59944},{"$f":"SUM(H8:J8)*'Modified Costs (R) '!$C$228","v":5994.4000000000005},{"$f":"(H8+I8+G8*J8)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G8)*J8)*(1+'Modified Costs (R) '!$C$228)","v":65938.400000000009},65938.400000000009,{"$f":"VLOOKUP($B8,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B8,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B8,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O8:Q8)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O8+P8+G8*Q8)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G8)*Q8)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0]
[null,"PM-6","Program Mobilization and Planning","This includes the funding and resources for the GTZ program initiation. ","4Q16","2Q17",{"$f":"VLOOKUP(B9,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0},{"$f":"VLOOKUP($B9,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B9,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B9,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B9,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":841386.66666666663},{"$f":"SUM(H9:J9)*'Modified Costs (R) '!$C$228","v":84138.666666666672},{"$f":"(H9+I9+G9*J9)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G9)*J9)*(1+'Modified Costs (R) '!$C$228)","v":925525.33333333337},925525.33333333337,{"$f":"VLOOKUP($B9,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B9,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B9,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O9:Q9)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O9+P9+G9*Q9)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G9)*Q9)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},1]
[null,"PM-8","Customer Experience Journey Mapping  ","Stand-up internal journey mapping capability. ","1Q17",2020,{"$f":"VLOOKUP(B10,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0},{"$f":"VLOOKUP($B10,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B10,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B10,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B10,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":209804},{"$f":"SUM(H10:J10)*'Modified Costs (R) '!$C$228","v":20980.400000000001},{"$f":"(H10+I10+G10*J10)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G10)*J10)*(1+'Modified Costs (R) '!$C$228)","v":230784.40000000002},230784.40000000002,{"$f":"VLOOKUP($B10,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B10,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B10,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O10:Q10)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O10+P10+G10*Q10)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G10)*Q10)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0]
[null,"Super 5",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,""]
[null,"1) Explain my Bill",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,""]
[null,"S1-2","Bill Code Enhancement CSA - Phase 2",{"$f":"VLOOKUP(B13,ProjectMatrix,3,0)","v":"Identify accurate description of the Miscellaneous Adjustments (MA) on residential  & collective accounts bills for approximately 18 scenarios.\nMissing or unclear information on bills \nDecrease cost of postage due to the number of bill pages and resolve overage print charges  received \nSystem checks to prevent inaccurate data being entered into fields (converting free form to drop-down menus) for non-consumption and SAP Sales and Distribution (SD) charges created by employees "},{"$f":"VLOOKUP(B13,ProjectMatrix,13,0)","v":"2Q16"},{"$f":"VLOOKUP(B13,ProjectMatrix,14,0)","v":"2Q17"},{"$f":"VLOOKUP(B13,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B13,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B13,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B13,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B13,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":258624},{"$f":"SUM(H13:J13)*'Modified Costs (R) '!$C$228","v":25862.400000000001},{"$f":"(H13+I13+G13*J13)*(1+'Modified Costs (R) '!$C$228)","v":256037.76000000004},{"$f":"((1-G13)*J13)*(1+'Modified Costs (R) '!$C$228)","v":28448.639999999996},{"$f":"SUM(L13:M13)","v":284486.40000000002},{"$f":"VLOOKUP($B13,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B13,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B13,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O13:Q13)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O13+P13+G13*Q13)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G13)*Q13)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"SUM(S13:T13)","v":{"$error":"#VALUE!"}},1,"Underway now - should go live right after HANA on ECC/CRM (this is not dependent on Hana, it has its own envirornment. We're not building on top of a Hana plateform just building on SAP)","May be tied to environments for HANA work but should be doable per Tim F"]
[null,"S1-3","Full realization of  Energy Usage across Digital Core",{"$f":"VLOOKUP(B14,ProjectMatrix,3,0)","v":"Refine Billing and Usage Process to utilize Digital Core capabilities and develop business and functional requirements for implementation by DC team. Thereby provide consistent Billing Explanation experience across all customer facing channels as well as enabling CSR. "},"1Q17","4Q18",{"$f":"VLOOKUP(B14,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B14,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B14,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B14,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B14,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":169888},{"$f":"SUM(H14:J14)*'Modified Costs (R) '!$C$228","v":16988.8},{"$f":"(H14+I14+G14*J14)*(1+'Modified Costs (R) '!$C$228)","v":168189.12000000002},{"$f":"((1-G14)*J14)*(1+'Modified Costs (R) '!$C$228)","v":18687.679999999997},186876.80000000002,{"$f":"VLOOKUP($B14,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B14,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B14,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O14:Q14)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O14+P14+G14*Q14)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G14)*Q14)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0,"Dependency on HANA for ECC/CRM. Ties also to preference center, communication gateway and data platform. (these have to go to help deliver the capabilities as the projects move forward, cannot push this money out)",null,null,"This is a placeholder - potential to delay"]
[null,"S1-4","Full realization of energy efficiency across Digital Core",{"$f":"VLOOKUP(B15,ProjectMatrix,3,0)","v":"Linking EE systems to the digital core (NEXANT, OPower, SAP and others). Customer is proactively notified of high usage through preferred channel and are directed to self service resource that identifies specific areas whereby customer can become more energy and cost efficient. Specifically, late paying customers are directly marketed to based on channel preferences with regard to energy efficiency / savings opportunities. Provide API for residential and business customers to pull PSE energy usage date into the system of their choice?\n"},"1Q17","4Q18",{"$f":"VLOOKUP(B15,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B15,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B15,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B15,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B15,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":1061800},{"$f":"SUM(H15:J15)*'Modified Costs (R) '!$C$228","v":106180},{"$f":"(H15+I15+G15*J15)*(1+'Modified Costs (R) '!$C$228)","v":1051182},{"$f":"((1-G15)*J15)*(1+'Modified Costs (R) '!$C$228)","v":116797.99999999997},1167980,{"$f":"VLOOKUP($B15,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B15,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B15,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O15:Q15)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O15+P15+G15*Q15)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G15)*Q15)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0,"Dependency on HANA for ECC/CRM. Ties also to preference center, communication gateway and data platform. (this is a catch all placeholder. There's new functionality that comes on board and leveraging this for each process and explicitly (EE & SL we moved projects into this line item)",null,null,"This is a placeholder - potential to delay"]
[null,"2)Pay my Bill",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,""]
[null,"S2-1","No Fee Bank Card",{"$f":"VLOOKUP(B17,ProjectMatrix,3,0)","v":"This project was identified as a result of the Billing and Payment Roadmap completion in April and UTC’s approval of the no fee bank card processing on 3/26/2016.  This project is addressing the Bill Matrix payment channel that processes 1.2 million transactions annually.  The forecast is to grow this channel 64% to 2.2 million transactions the first year.  The no-fee bank card processing capabilities completion by August 2016 is included in Docket UE-160203 and Docket UG-160204 order 01 Granting the Amended Accounting Petition, which includes rate recover of the fee-free payment program.\n \n"},{"$f":"VLOOKUP(B17,ProjectMatrix,13,0)","v":"2Q16"},{"$f":"VLOOKUP(B17,ProjectMatrix,14,0)","v":"3Q16"},{"$f":"VLOOKUP(B17,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B17,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B17,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B17,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B17,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":0},{"$f":"SUM(H17:J17)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(H17+I17+G17*J17)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G17)*J17)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"SUM(L17:M17)","v":0},{"$f":"VLOOKUP($B17,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B17,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B17,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O17:Q17)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O17+P17+G17*Q17)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G17)*Q17)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"SUM(S17:T17)","v":{"$error":"#VALUE!"}},0,"None - completing in 2016"]
[null,"S2-2","Billing Performance Improvements","Reduce the number of billing exceptions from 22,000 per year to approximately 7,000 EMMA Cases and correct within the new 60 day billing rule.  There are management processes, training along with Metering and SAP system enhancements required to achieve this goal.","2Q16","4Q16",{"$f":"VLOOKUP(B18,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B18,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B18,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B18,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B18,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":0},{"$f":"SUM(H18:J18)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(H18+I18+G18*J18)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G18)*J18)*(1+'Modified Costs (R) '!$C$228)","v":0},0,{"$f":"VLOOKUP($B18,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B18,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B18,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O18:Q18)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O18+P18+G18*Q18)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G18)*Q18)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0,"None - completing in 2016"]
[null,"S2-3","Bill Due Reminder","Provide a notification to users who have not paid or scheduled a payment within 5 days of their due date that their payment date is approaching, along with a prompt to pay now for Fiserv customers.","2Q16","3Q16",{"$f":"VLOOKUP(B19,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B19,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B19,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B19,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B19,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":0},{"$f":"SUM(H19:J19)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(H19+I19+G19*J19)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G19)*J19)*(1+'Modified Costs (R) '!$C$228)","v":0},0,{"$f":"VLOOKUP($B19,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B19,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B19,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O19:Q19)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O19+P19+G19*Q19)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G19)*Q19)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0,"None - completing in 2016"]
[null,"S2-4","Fiserv Balance","Display a real time balance, explanation of type of account (active or closed) and remove closed accounts if they are paid in full through the Bank Withdrawal Pay Page through FISERV. ","2Q16","3Q16",{"$f":"VLOOKUP(B20,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B20,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B20,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B20,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B20,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":0},{"$f":"SUM(H20:J20)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(H20+I20+G20*J20)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G20)*J20)*(1+'Modified Costs (R) '!$C$228)","v":0},0,{"$f":"VLOOKUP($B20,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B20,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B20,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O20:Q20)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O20+P20+G20*Q20)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G20)*Q20)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0,"None - completing in 2016"]
[null,"S2-5","Non Consumption Billing","Enhance the SAP system and automate the process to provide a comprehensive billing experience for customers who receive, make payment and collections for non-consumption bills.  ","4Q17","1Q18",{"$f":"VLOOKUP(B21,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B21,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B21,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B21,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B21,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":264312},{"$f":"SUM(H21:J21)*'Modified Costs (R) '!$C$228","v":26431.200000000001},{"$f":"(H21+I21+G21*J21)*(1+'Modified Costs (R) '!$C$228)","v":261668.88000000003},{"$f":"((1-G21)*J21)*(1+'Modified Costs (R) '!$C$228)","v":29074.319999999996},290743.2,{"$f":"VLOOKUP($B21,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B21,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B21,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O21:Q21)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O21+P21+G21*Q21)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G21)*Q21)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0,"Risk - tied to Fiserver and web replatform which have tight schedules. Also dependent on ECC and CRM  environment systems (No not tied to Fiserv)"]
[null,"S2-6","Customer Pre-payment (incl real time presentment, bill on-demand)","The customer will have the ability to pre-pay their energy bill, ensuring they are always within their budget.","2Q18","1Q19",{"$f":"VLOOKUP(B22,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B22,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B22,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B22,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B22,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":0},{"$f":"SUM(H22:J22)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(H22+I22+G22*J22)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G22)*J22)*(1+'Modified Costs (R) '!$C$228)","v":0},0,{"$f":"VLOOKUP($B22,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B22,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B22,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O22:Q22)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O22+P22+G22*Q22)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G22)*Q22)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0,"AMI Advanced functionality required. (need to determine the order of our AMI functionaility sequencing. Only dependent on Meter, likley more dependent on SAP)",null,null,"AMI Dependency - can we really start in 2Q 18  - seems like too early"]
[null,"S2-7","Billing and Payment Improvement (M2C)","SAP changes to support Billing Exception Processing, payment arrangement, budget billing, installment  and deposit plans.\nBusiness Rule changes to optimize the meter to cash process within SAP\nQuality Control Dashboards from source information","1Q17","4Q17",{"$f":"VLOOKUP(B23,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B23,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B23,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B23,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B23,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":472304},{"$f":"SUM(H23:J23)*'Modified Costs (R) '!$C$228","v":47230.400000000001},{"$f":"(H23+I23+G23*J23)*(1+'Modified Costs (R) '!$C$228)","v":467580.96000000008},{"$f":"((1-G23)*J23)*(1+'Modified Costs (R) '!$C$228)","v":51953.439999999988},519534.40000000008,{"$f":"VLOOKUP($B23,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B23,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B23,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O23:Q23)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O23+P23+G23*Q23)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G23)*Q23)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},1,"Tied to HANA for ECC/CRM. (NO, not web)"]
[null,"S2-8","Enable Digital Billing and Payment Capabilities (Mobile, IVR, Web)","Billing and Payment transactions via all self serve channels \nDecommission and Convert customers from previous provider service\nConsolidated Bills for Customers\nCustomer Notification Preference\nE-wallet for customer bank card - reoccurring payments\nPayment History Clarity                                                                                         ","1Q17","4Q17",{"$f":"VLOOKUP(B24,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B24,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B24,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":369000},{"$f":"VLOOKUP($B24,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B24,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":1484384},{"$f":"SUM(H24:J24)*'Modified Costs (R) '!$C$228","v":185338.40000000002},{"$f":"(H24+I24+G24*J24)*(1+'Modified Costs (R) '!$C$228)","v":1875440.1600000001},{"$f":"((1-G24)*J24)*(1+'Modified Costs (R) '!$C$228)","v":163282.23999999996},2038722.4000000001,{"$f":"VLOOKUP($B24,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B24,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":369000},{"$f":"VLOOKUP($B24,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O24:Q24)*'Modified Costs (R) '!$C$228","v":36900},{"$f":"(O24+P24+G24*Q24)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G24)*Q24)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},1,"Fiserv 4.0 part of scope.  Assumption is this will need to be a managed or packaged service. Tied to S2-7.. This is where MCF imp should be. (MCF is not apart of this)",null,null,"Need to add in costs for MCF imp. Can we stand up MCF this year?"]
[null,"S2-9","Faster Pmt Posting","Posting the payment to the customer account in real time from the Customer and Field Collections workforce mobility\n","1Q17","4Q17",{"$f":"VLOOKUP(B25,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B25,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B25,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B25,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B25,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":674720},{"$f":"SUM(H25:J25)*'Modified Costs (R) '!$C$228","v":67472},{"$f":"(H25+I25+G25*J25)*(1+'Modified Costs (R) '!$C$228)","v":667972.80000000005},{"$f":"((1-G25)*J25)*(1+'Modified Costs (R) '!$C$228)","v":74219.199999999997},742192,{"$f":"VLOOKUP($B25,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B25,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B25,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O25:Q25)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O25+P25+G25*Q25)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G25)*Q25)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},1,"Tied to S2-8"]
[null,"S2-10","Full realization of bill and make / manage payment across Digital Core","Refine Billing and Payment processes to utilize Digital Core capabilities and develop business and functional requirements for implementation by DC team. Thereby providing consistent Billing and Payment experiences across all customer facing channels as well as enabling CSR. ","1Q17","4Q17",{"$f":"VLOOKUP(B26,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B26,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B26,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B26,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B26,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":337360},{"$f":"SUM(H26:J26)*'Modified Costs (R) '!$C$228","v":33736},{"$f":"(H26+I26+G26*J26)*(1+'Modified Costs (R) '!$C$228)","v":333986.40000000002},{"$f":"((1-G26)*J26)*(1+'Modified Costs (R) '!$C$228)","v":37109.599999999999},371096,{"$f":"VLOOKUP($B26,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B26,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B26,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O26:Q26)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O26+P26+G26*Q26)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G26)*Q26)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},1,"Tied to S2-8"]
[null," 3 )Financial Assistance",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,""]
[null,"S3-1","TSI Dunning",{"$f":"VLOOKUP(B28,ProjectMatrix,3,0)","v":"The “TSI–Dunning” Project  will implement a behavioral scoring software solution purchased from Total Solutions Inc. (“TSI”) leveraging a vendor-hosted strategy.   This will result in eliminating the customers who have a high propensity to pay although late.  The actual customers who are likely not to pay are acted upon in the collection process immediately."},{"$f":"VLOOKUP(B28,ProjectMatrix,13,0)","v":"2Q16"},{"$f":"VLOOKUP(B28,ProjectMatrix,14,0)","v":"2Q16"},{"$f":"VLOOKUP(B28,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B28,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B28,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B28,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B28,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":0},{"$f":"SUM(H28:J28)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(H28+I28+G28*J28)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G28)*J28)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"SUM(L28:M28)","v":0},{"$f":"VLOOKUP($B28,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B28,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B28,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O28:Q28)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O28+P28+G28*Q28)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G28)*Q28)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"SUM(S28:T28)","v":{"$error":"#VALUE!"}},0,"Done"]
[null,"S3-2","Payment Arrangement/Budget/Deposit","Auto -Payment Arrangement/Budget/Deposit via all self serve channels - This includes account set-up requirements and management of account changes. This will allow PSE to leverage SSN's with Experian and TSI to determine deposit requirements.","2Q17","1Q18",{"$f":"VLOOKUP(B29,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B29,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B29,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B29,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B29,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":1163892},{"$f":"SUM(H29:J29)*'Modified Costs (R) '!$C$228","v":116389.20000000001},{"$f":"(H29+I29+G29*J29)*(1+'Modified Costs (R) '!$C$228)","v":1152253.08},{"$f":"((1-G29)*J29)*(1+'Modified Costs (R) '!$C$228)","v":128028.11999999998},1280281.2,{"$f":"VLOOKUP($B29,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B29,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B29,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O29:Q29)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O29+P29+G29*Q29)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G29)*Q29)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0,"Tied to web replatform and MCF. If assumption is we are storing SSN in SAP - this timeline will not be supported. Need infra in place to support PII before this can occur.  If PII needed, add pre-cursor project to build platform. Need to also consider what we are storing in IVR as part of PII compliance (Existing timeframe is good, SSN is a  conversation they will be having)",null,null,"Shift completion to Q1 2018. Need follow up with Eileen on where SSN will be stored - tons of security considerations and PII compliance must be met"]
[null,"S3-3","Collection Cycle Improvement & Agency Integration","Expedite Collection activities and payment application (reduce cycle time from 111 days to 45 days) and integration with the collection agencies.","1Q17","4Q17",{"$f":"VLOOKUP(B30,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B30,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B30,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B30,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B30,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":728697.6},{"$f":"SUM(H30:J30)*'Modified Costs (R) '!$C$228","v":72869.759999999995},{"$f":"(H30+I30+G30*J30)*(1+'Modified Costs (R) '!$C$228)","v":721410.62400000007},{"$f":"((1-G30)*J30)*(1+'Modified Costs (R) '!$C$228)","v":80156.73599999999},801567.3600000001,{"$f":"VLOOKUP($B30,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B30,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B30,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O30:Q30)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O30+P30+G30*Q30)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G30)*Q30)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},1,"Tied to AMI? (NO) If so, need to move out. Tied to Web platform? If so, need to move out at least to end Q1 2018.  ",null,null,"Confirmed this is TSI Phase II"]
[null,"S3-4","Full realization across Digital Core","Refine Financial Assistance  processes to utilize Digital Core capabilities and develop business and functional requirements for implementation by Digital Core team. Thereby provide consistent experience across all customer facing channels,  as well as enabling CSR for customer propensity to pay, budgeting, arrangements and C&C","3Q17","4Q18",{"$f":"VLOOKUP(B31,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B31,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B31,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":61500},{"$f":"VLOOKUP($B31,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B31,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":101610.66666666667},{"$f":"SUM(H31:J31)*'Modified Costs (R) '!$C$228","v":16311.066666666669},{"$f":"(H31+I31+G31*J31)*(1+'Modified Costs (R) '!$C$228)","v":168244.56000000003},{"$f":"((1-G31)*J31)*(1+'Modified Costs (R) '!$C$228)","v":11177.173333333332},179421.73333333337,{"$f":"VLOOKUP($B31,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B31,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":61500},{"$f":"VLOOKUP($B31,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O31:Q31)*'Modified Costs (R) '!$C$228","v":6150},{"$f":"(O31+P31+G31*Q31)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G31)*Q31)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0,"Placeholder bucket",null,null," "]
[null,"S3-5","Energy Assistance (Low Income)","Improve Customer Access to Low Income Funds (LIHEAP, PSE HELP and WARM funds) along with timely Application of Customer Pledge Credits to Active Accounts.  This real-time integration with the agencies enables on-line customer scheduling, application and status checking.  There is also a data component to identify candidate customers who may qualify for bill payment assistance, performance of the agencies and relationship between low income customers and delinquency.","4Q16","4Q17",{"$f":"VLOOKUP(B32,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B32,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B32,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B32,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B32,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":1149440},{"$f":"SUM(H32:J32)*'Modified Costs (R) '!$C$228","v":114944},{"$f":"(H32+I32+G32*J32)*(1+'Modified Costs (R) '!$C$228)","v":1137945.6000000001},{"$f":"((1-G32)*J32)*(1+'Modified Costs (R) '!$C$228)","v":126438.39999999998},1264384,{"$f":"VLOOKUP($B32,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B32,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B32,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O32:Q32)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O32+P32+G32*Q32)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G32)*Q32)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},1,"Tied to web platform  and ESB.    Need to understand integrations required to develop tech direction, which will determine timeline. Need to understand what Partner networks can support and when. (Still TBD, not clearly tied to the web plateform. Currently in initation to determine what this will include)",null,null,"Need to shift out - feels like this won't start until mid 2017 given lack of clarity.  Joe mentioned that there is some training for the agencies that would be O&M.  Joe was unsure of technical approach needed.  Concern that this is too early in the roadmap to do in 2017 given the lack of clarify around this. At a min, end would be Q1 2018"]
[null,"S3-6","Full realization of leveraging low energy assistance programs across Digital Core","Refine Energy Assistance Programs to utilize Digital Core capabilities and develop business and functional requirements for implementation by Digital Core team. Thereby provide consistent experience across all customer facing channels,  as well as enabling CSR for customer propensity to pay, budgeting, arrangements and C&C","3Q17","4Q18",{"$f":"VLOOKUP(B33,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B33,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B33,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":61500},{"$f":"VLOOKUP($B33,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B33,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":101610.66666666667},{"$f":"SUM(H33:J33)*'Modified Costs (R) '!$C$228","v":16311.066666666669},{"$f":"(H33+I33+G33*J33)*(1+'Modified Costs (R) '!$C$228)","v":168244.56000000003},{"$f":"((1-G33)*J33)*(1+'Modified Costs (R) '!$C$228)","v":11177.173333333332},179421.73333333337,{"$f":"VLOOKUP($B33,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B33,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":61500},{"$f":"VLOOKUP($B33,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O33:Q33)*'Modified Costs (R) '!$C$228","v":6150},{"$f":"(O33+P33+G33*Q33)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G33)*Q33)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0,"Placeholder bucket"]
[null," 4) Unexpected Service Interruption",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,""]
[null,"S4-1","Manage Outage Orders ",{"$f":"VLOOKUP(B35,ProjectMatrix,3,0)","v":"Outage orders captured from initiation to resolution presented to the customer across all channels. This would be the process of designing the UX for outage management (planned and unplanned) for all channels. It would include the user flow for submission of outages as well as what notifications customers ideally want, what kind of updates and how often, etc.  this would be part of the Customer Experience Design project. This should occur before providing interim solutions that could fall short of customer expectations and erode trust. \n\nA process and tools to create and execute proactive outage notifications to customers across all applicable channels. The channel and type of outage notification will be maintained through \"Manage Outage Preferences\" (Preference Center DCI-7).  Physical comm to customers will be via Comm Gateway service (DCI-8)"},{"$f":"VLOOKUP(B35,ProjectMatrix,13,0)","v":"2Q17"},{"$f":"VLOOKUP(B35,ProjectMatrix,14,0)","v":"1Q18"},{"$f":"VLOOKUP(B35,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B35,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B35,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":246000},{"$f":"VLOOKUP($B35,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B35,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":759060},{"$f":"SUM(H35:J35)*'Modified Costs (R) '!$C$228","v":100506},{"$f":"(H35+I35+G35*J35)*(1+'Modified Costs (R) '!$C$228)","v":1022069.4000000001},{"$f":"((1-G35)*J35)*(1+'Modified Costs (R) '!$C$228)","v":83496.599999999991},{"$f":"SUM(L35:M35)","v":1105566.0000000002},{"$f":"VLOOKUP($B35,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B35,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":246000},{"$f":"VLOOKUP($B35,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O35:Q35)*'Modified Costs (R) '!$C$228","v":24600},{"$f":"(O35+P35+G35*Q35)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G35)*Q35)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"SUM(S35:T35)","v":{"$error":"#VALUE!"}},{"$f":"IFERROR(IF(VLOOKUP(F35,QuarterTable,5,0)=2017,1,0),\"\")","v":0},"Tied to web replatform. OMS interface currently isn't robust enough - need to consider work to re-do this. Was that included?  Thought is this is part of S4-4.  OMS rearchitecture is pre-cursor of this work - may need to add new project to support this if S4-4 isn't doing this. May be able to mitigate all concerns with packaged purchase - but still would have OMS interface work. (right archt but not the business processes)",null,null,"Completion needs to shift to at least Q1 2018 due to web tie.  Need to follow up on OMS architecture work to make sure we've considered this  STRONG CONCERN that too many items are tied to replatform launch. We need to launch the replatform before the rest go live - not do all at same time. Too easy to collide"]
[null,"S4-2","SAP Mutli Channel Foundation for Utilities (MCF)","Develop new description with Joe","3Q16","4Q16",{"$f":"VLOOKUP(B36,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B36,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B36,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B36,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B36,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":0},{"$f":"SUM(H36:J36)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(H36+I36+G36*J36)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G36)*J36)*(1+'Modified Costs (R) '!$C$228)","v":0},0,{"$f":"VLOOKUP($B36,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B36,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":246000},{"$f":"VLOOKUP($B36,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O36:Q36)*'Modified Costs (R) '!$C$228","v":24600},{"$f":"(O36+P36+G36*Q36)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G36)*Q36)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0,"Tied to comm gateway and customer preference center (2Q 2017 planned completion)",null,null,"What was \"tax\" applied to cost to come up with HA/DR and other environment builds?"]
[null,"S4-3","P15 - OMS-AMI (Outage Support)","To interface AMI meter exception data (power on / power off messages) with the Electric Operations  OMS to augment the outage prediction models in OMS. To proactively manage communication to AMI enabled customers regarding outage occurrences and restoration. ","4Q19",2020,{"$f":"VLOOKUP(B37,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B37,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B37,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B37,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B37,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":0},{"$f":"SUM(H37:J37)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(H37+I37+G37*J37)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G37)*J37)*(1+'Modified Costs (R) '!$C$228)","v":0},0,{"$f":"VLOOKUP($B37,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":1200000},{"$f":"VLOOKUP($B37,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":200000},{"$f":"VLOOKUP($B37,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O37:Q37)*'Modified Costs (R) '!$C$228","v":140000},{"$f":"(O37+P37+G37*Q37)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G37)*Q37)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0]
[null,"S4-4","P1 - AMR to OMS Integration","Integration of residential electric meter \"last gasp\" indications though the AMR MDMS system with the Power On Outage Management system to provide indication of power outage to a meter and groupings of meters.","3Q16","4Q16",{"$f":"VLOOKUP(B38,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":1},{"$f":"VLOOKUP($B38,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B38,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B38,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B38,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":0},{"$f":"SUM(H38:J38)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(H38+I38+G38*J38)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G38)*J38)*(1+'Modified Costs (R) '!$C$228)","v":0},0,{"$f":"VLOOKUP($B38,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B38,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B38,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O38:Q38)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O38+P38+G38*Q38)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G38)*Q38)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0,"Complete in 2016"]
[null,"S4-5","Full realization of outage and restoration across Digital Core","Refine Outage and Restoration  Process to utilize Digital Core capabilities and develop business and functional requirements for implementation by Digital Core team. Thereby provide consistent experience across all customer facing channels,  as well as enabling CSR for customer propensity to pay, budgeting, arrangements and C&C.","1Q17","4Q18",{"$f":"VLOOKUP(B39,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B39,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B39,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":246000},{"$f":"VLOOKUP($B39,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B39,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":169888},{"$f":"SUM(H39:J39)*'Modified Costs (R) '!$C$228","v":41588.800000000003},{"$f":"(H39+I39+G39*J39)*(1+'Modified Costs (R) '!$C$228)","v":438789.12000000005},{"$f":"((1-G39)*J39)*(1+'Modified Costs (R) '!$C$228)","v":18687.679999999997},457476.80000000005,{"$f":"VLOOKUP($B39,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B39,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":246000},{"$f":"VLOOKUP($B39,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O39:Q39)*'Modified Costs (R) '!$C$228","v":24600},{"$f":"(O39+P39+G39*Q39)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G39)*Q39)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0,"Placeholder bucket"]
[null,"S4-6","Full realization of street light across Digital Core","Refine Street Light processes to utilize Digital Core capabilities and develop business and functional requirements for implementation by Digital Core team. Thereby provide consistent experience across all customer facing channels,  as well as enabling CSR.\n1. Automate Street Light Request\n2. Street Light Online Reporting Sys.\n3. GIS Updates\n4. Street Light Outage Map",2020,2020,{"$f":"VLOOKUP(B40,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B40,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B40,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B40,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B40,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":0},{"$f":"SUM(H40:J40)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(H40+I40+G40*J40)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G40)*J40)*(1+'Modified Costs (R) '!$C$228)","v":0},0,{"$f":"VLOOKUP($B40,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B40,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":369000},{"$f":"VLOOKUP($B40,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O40:Q40)*'Modified Costs (R) '!$C$228","v":36900},{"$f":"(O40+P40+G40*Q40)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G40)*Q40)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0,"Placeholder bucket"]
[null,"5) Planned Service Event",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,""]
[null,"S5-1","Self Service for customer, ability to add additional authorized user",{"$f":"VLOOKUP(B42,ProjectMatrix,3,0)","v":"A self service process that allows the customer to add an authorized user to their account."},{"$f":"VLOOKUP(B42,ProjectMatrix,13,0)","v":"4Q17"},{"$f":"VLOOKUP(B42,ProjectMatrix,14,0)","v":"1Q18"},{"$f":"VLOOKUP(B42,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B42,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B42,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B42,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B42,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":146840},{"$f":"SUM(H42:J42)*'Modified Costs (R) '!$C$228","v":14684},{"$f":"(H42+I42+G42*J42)*(1+'Modified Costs (R) '!$C$228)","v":145371.6},{"$f":"((1-G42)*J42)*(1+'Modified Costs (R) '!$C$228)","v":16152.399999999998},{"$f":"SUM(L42:M42)","v":161524},{"$f":"VLOOKUP($B42,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B42,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B42,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O42:Q42)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O42+P42+G42*Q42)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G42)*Q42)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"SUM(S42:T42)","v":{"$error":"#VALUE!"}},0,"Tied to web replatform, has backend SAP, MCF implementation. IVR must be able to support as well. (should be tied to web)",null,null,"Need to move out to at least q1  2018 completion - may be longer depending on conversation related to what can go with new web replatform.. Or can we do now and the migrate to new web platform as part of that project"]
[null,"S5-3","Manage Account(s) and Profile","A self service process for a new customer to create, manage and setup an account online - the integration aspect with SAP data must also be considered","1Q17","1Q18",{"$f":"VLOOKUP(B43,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B43,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B43,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B43,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B43,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":287360},{"$f":"SUM(H43:J43)*'Modified Costs (R) '!$C$228","v":28736},{"$f":"(H43+I43+G43*J43)*(1+'Modified Costs (R) '!$C$228)","v":284486.40000000002},{"$f":"((1-G43)*J43)*(1+'Modified Costs (R) '!$C$228)","v":31609.599999999995},316096,{"$f":"VLOOKUP($B43,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B43,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B43,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O43:Q43)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O43+P43+G43*Q43)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G43)*Q43)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0,"Tied to web replatform so timing shift required  (should be tied to web)"]
[null,"S5-4","Stop, Start, and Transfer for property managers and business customer","The Start Stop Transfer project delivered a new self service web experience focused on residential customers.  Commercial accounts and landlords have complexities that could not be addressed in the original project but would mitigate additional call volume.","3Q17","1Q18",{"$f":"VLOOKUP(B44,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B44,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B44,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B44,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B44,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":210346.66666666666},{"$f":"SUM(H44:J44)*'Modified Costs (R) '!$C$228","v":21034.666666666668},{"$f":"(H44+I44+G44*J44)*(1+'Modified Costs (R) '!$C$228)","v":208243.20000000001},{"$f":"((1-G44)*J44)*(1+'Modified Costs (R) '!$C$228)","v":23138.133333333328},231381.33333333334,{"$f":"VLOOKUP($B44,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B44,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B44,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O44:Q44)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O44+P44+G44*Q44)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G44)*Q44)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0,"Why tied to web replatform?   If so, timing is not correct  Q1 2018 "]
[null,"S5-6","Full realization SST across Digital Core","Refine Start, Stop and Transfer processes to utilize Digital Core capabilities and develop business and functional requirements for implementation by Digital Core team. Thereby provide consistent experience across all customer facing channels,  as well as enabling CSR for Start, Stop and Transfer. ","1Q17","4Q18",{"$f":"VLOOKUP(B45,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B45,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B45,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":123000},{"$f":"VLOOKUP($B45,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B45,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":169888},{"$f":"SUM(H45:J45)*'Modified Costs (R) '!$C$228","v":29288.800000000003},{"$f":"(H45+I45+G45*J45)*(1+'Modified Costs (R) '!$C$228)","v":303489.12000000005},{"$f":"((1-G45)*J45)*(1+'Modified Costs (R) '!$C$228)","v":18687.679999999997},322176.80000000005,{"$f":"VLOOKUP($B45,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B45,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":123000},{"$f":"VLOOKUP($B45,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O45:Q45)*'Modified Costs (R) '!$C$228","v":12300},{"$f":"(O45+P45+G45*Q45)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G45)*Q45)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0,"Placeholder bucket"]
[null,"S5-7","Create/Change Service Orders","A self service process for customers to create (schedule) and change service order requests through pse.com.  Will include access to multiple types of services including appliance service, re-lights, etc.  This is the web front end work for project DCIII-9 (P8).","3Q17","1Q18",{"$f":"VLOOKUP(B46,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B46,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B46,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B46,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B46,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":631040},{"$f":"SUM(H46:J46)*'Modified Costs (R) '!$C$228","v":63104},{"$f":"(H46+I46+G46*J46)*(1+'Modified Costs (R) '!$C$228)","v":624729.60000000009},{"$f":"((1-G46)*J46)*(1+'Modified Costs (R) '!$C$228)","v":69414.399999999994},694144.00000000012,{"$f":"VLOOKUP($B46,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B46,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B46,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O46:Q46)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O46+P46+G46*Q46)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G46)*Q46)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0,"Need to have F-F relationship with DCIII-9 (P8)",null,null,"How is this different from S5-9?"]
[null,"S5-8","Remote Disconnect/Reconnect (Elec. only) for service/construction","PSE will utilize AMI technology to allow for self service remote disconnect/reconnect for electric customers for service/construction - across all digital channels.","1Q19","4Q19",{"$f":"VLOOKUP(B47,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B47,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B47,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B47,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B47,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":0},{"$f":"SUM(H47:J47)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(H47+I47+G47*J47)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G47)*J47)*(1+'Modified Costs (R) '!$C$228)","v":0},0,{"$f":"VLOOKUP($B47,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B47,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B47,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O47:Q47)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O47+P47+G47*Q47)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G47)*Q47)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0]
[null,"S5-9","Customer self-service scheduling process","Implementing the PSE process to support customer self service and the ability for customers to schedule their service with PSE online with updates on their request status.","2Q18","4Q18",{"$f":"VLOOKUP(B48,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B48,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B48,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B48,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B48,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":0},{"$f":"SUM(H48:J48)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(H48+I48+G48*J48)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G48)*J48)*(1+'Modified Costs (R) '!$C$228)","v":0},0,{"$f":"VLOOKUP($B48,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B48,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B48,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O48:Q48)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O48+P48+G48*Q48)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G48)*Q48)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0,"Should this be before S5-7?  Need to re-do description to show differentiation"]
[null,"S5-10","Full realization make and manage service orders across Digital Core","Refine Make and Manage Service Order processes to utilize Digital Core capabilities and develop business and functional requirements for implementation by Digital Core team. Thereby provide consistent experience across all customer facing channels,  as well as enabling CSR for Make and Manage Service Order.","1Q17","4Q18",{"$f":"VLOOKUP(B49,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B49,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B49,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":61500},{"$f":"VLOOKUP($B49,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B49,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":169888},{"$f":"SUM(H49:J49)*'Modified Costs (R) '!$C$228","v":23138.800000000003},{"$f":"(H49+I49+G49*J49)*(1+'Modified Costs (R) '!$C$228)","v":235839.12000000002},{"$f":"((1-G49)*J49)*(1+'Modified Costs (R) '!$C$228)","v":18687.679999999997},254526.80000000002,{"$f":"VLOOKUP($B49,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B49,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":61500},{"$f":"VLOOKUP($B49,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O49:Q49)*'Modified Costs (R) '!$C$228","v":6150},{"$f":"(O49+P49+G49*Q49)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G49)*Q49)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0]
[null,"S5-11","Remote Disconnect/Reconnect for Payment (Elec. only)","PSE will utilize AMI technology to allow for remote disconnect/reconnect for delinquent electric customers.  This will eliminate 205,000 truck rolls to either disconnect and/or collect overdue bills in the field.  There are another 55,000 truck rolls eliminated for re-connect in the field.","3Q18","2Q19",{"$f":"VLOOKUP(B50,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B50,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B50,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B50,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B50,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":0},{"$f":"SUM(H50:J50)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(H50+I50+G50*J50)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G50)*J50)*(1+'Modified Costs (R) '!$C$228)","v":0},0,{"$f":"VLOOKUP($B50,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B50,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":61500},{"$f":"VLOOKUP($B50,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O50:Q50)*'Modified Costs (R) '!$C$228","v":6150},{"$f":"(O50+P50+G50*Q50)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G50)*Q50)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0]
[null,"S5-12","Full realization dis(re)connect across Digital Core","Refine Disconnect  and Reconnect  processes to utilize Digital Core capabilities and develop business and functional requirements for implementation by Digital Core team. Thereby provide consistent experience across all customer facing channels,  as well as enabling CSR for Make and Manage Service Order.","1Q17","4Q18",{"$f":"VLOOKUP(B51,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B51,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B51,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B51,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B51,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":169888},{"$f":"SUM(H51:J51)*'Modified Costs (R) '!$C$228","v":16988.8},{"$f":"(H51+I51+G51*J51)*(1+'Modified Costs (R) '!$C$228)","v":168189.12000000002},{"$f":"((1-G51)*J51)*(1+'Modified Costs (R) '!$C$228)","v":18687.679999999997},186876.80000000002,{"$f":"VLOOKUP($B51,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B51,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B51,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O51:Q51)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O51+P51+G51*Q51)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G51)*Q51)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0]
[null,"S5-13","Manage Services & Products e.g. Leasing","A PSE customer can utilize self service options for information pertaining to all of their services with PSE in one place.  ","1Q19","2Q19",{"$f":"VLOOKUP(B52,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B52,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B52,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B52,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B52,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":0},{"$f":"SUM(H52:J52)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(H52+I52+G52*J52)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G52)*J52)*(1+'Modified Costs (R) '!$C$228)","v":0},0,{"$f":"VLOOKUP($B52,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B52,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B52,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O52:Q52)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O52+P52+G52*Q52)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G52)*Q52)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0]
[null,"S5-14","Manage Energy Efficiency programs","A PSE customer can utilize self service options for information pertaining to all of their EE services with PSE in one place.","2Q16","3Q16",{"$f":"VLOOKUP(B53,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B53,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B53,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B53,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B53,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":0},{"$f":"SUM(H53:J53)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(H53+I53+G53*J53)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G53)*J53)*(1+'Modified Costs (R) '!$C$228)","v":0},0,{"$f":"VLOOKUP($B53,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B53,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B53,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O53:Q53)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O53+P53+G53*Q53)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G53)*Q53)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0,"What is this?"]
[null,"S5-15","Intelligent migration of web content (learn about PSE and community)","Migration of PSE.com static content to the new web platform in a more user-friendly format.","4Q17","1Q18",{"$f":"VLOOKUP(B54,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B54,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B54,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B54,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B54,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":146840},{"$f":"SUM(H54:J54)*'Modified Costs (R) '!$C$228","v":14684},{"$f":"(H54+I54+G54*J54)*(1+'Modified Costs (R) '!$C$228)","v":145371.6},{"$f":"((1-G54)*J54)*(1+'Modified Costs (R) '!$C$228)","v":16152.399999999998},161524,{"$f":"VLOOKUP($B54,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B54,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B54,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O54:Q54)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O54+P54+G54*Q54)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G54)*Q54)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0,"Tied to web platform - need to shift timing to occur after",null,null,"Why is this not included in web replatform project?"]
[null,"S5-16","Veg. Management Online Reporting Sys.","A Self service guided process for customers to submit vegetation management concerns. This will include the back-end process development as well as the technology interface between the veg. management group and the customer. ","1Q19","2Q19",{"$f":"VLOOKUP(B55,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B55,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B55,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B55,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B55,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":0},{"$f":"SUM(H55:J55)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(H55+I55+G55*J55)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G55)*J55)*(1+'Modified Costs (R) '!$C$228)","v":0},0,{"$f":"VLOOKUP($B55,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B55,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B55,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O55:Q55)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O55+P55+G55*Q55)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G55)*Q55)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0]
[null,"S5-17","Full realization of customer services across Digital Core","Alignment with digital core's foundational capabilities.","1Q17","4Q18",{"$f":"VLOOKUP(B56,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B56,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B56,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B56,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B56,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":169888},{"$f":"SUM(H56:J56)*'Modified Costs (R) '!$C$228","v":16988.8},{"$f":"(H56+I56+G56*J56)*(1+'Modified Costs (R) '!$C$228)","v":168189.12000000002},{"$f":"((1-G56)*J56)*(1+'Modified Costs (R) '!$C$228)","v":18687.679999999997},186876.80000000002,{"$f":"VLOOKUP($B56,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B56,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B56,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O56:Q56)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O56+P56+G56*Q56)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G56)*Q56)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0]
[null,"Digital Core",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,""]
[null,"I. Consistent Cross Channel Experience",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,""]
[null,"DCI-1","Web, Mobile App and Content Management (including responsive web mobile)",{"$f":"VLOOKUP(B59,ProjectMatrix,3,0)","v":"The project involves revamping PSE.com customer facing web and content management platform - includes basic design aspects, customer experience and other supported functionalities on web and mobile web. This enables customer to easily navigate to PSE information, Account Management and Usage. The mobile application platform will enable design and development of both native and hybrid customer facing as well as integrate with backend systems for services. Provides mobile native functions for billing, payment, usage, account maintenance and geolocation capability of field employees.  (DCI-2 will inform the look and feel of the content, but it is standalone in regards to content that will be included. The feature content of the app will be determined in the initiation phase of the project). "},{"$f":"VLOOKUP(B59,ProjectMatrix,13,0)","v":"4Q16"},{"$f":"VLOOKUP(B59,ProjectMatrix,14,0)","v":"3Q18"},{"$f":"VLOOKUP(B59,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B59,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B59,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B59,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B59,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":6370800},{"$f":"SUM(H59:J59)*'Modified Costs (R) '!$C$228","v":637080},{"$f":"(H59+I59+G59*J59)*(1+'Modified Costs (R) '!$C$228)","v":6307092.0000000009},{"$f":"((1-G59)*J59)*(1+'Modified Costs (R) '!$C$228)","v":700787.99999999988},{"$f":"SUM(L59:M59)","v":7007880.0000000009},{"$f":"VLOOKUP($B59,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":1200000},{"$f":"VLOOKUP($B59,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":615000},{"$f":"VLOOKUP($B59,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O59:Q59)*'Modified Costs (R) '!$C$228","v":181500},{"$f":"(O59+P59+G59*Q59)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G59)*Q59)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"SUM(S59:T59)","v":{"$error":"#VALUE!"}},0,"1Q 2018 is Go live with add 'l functionality thru 3Q 2018"]
[null,"DCI-2","Customer Experience Design for all channels","Provide a consistent design for customer interactions across Super 5 programs for all the channels, so that customer experience is seamless across all channels.  The external consultant would initiate and run all required workshops to gather requirements. Guidelines, visual prototypes or prompts of each channel.","4Q16","1Q17",{"$f":"VLOOKUP(B60,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B60,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B60,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B60,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B60,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":881040},{"$f":"SUM(H60:J60)*'Modified Costs (R) '!$C$228","v":88104},{"$f":"(H60+I60+G60*J60)*(1+'Modified Costs (R) '!$C$228)","v":872229.60000000009},{"$f":"((1-G60)*J60)*(1+'Modified Costs (R) '!$C$228)","v":96914.4},969144.00000000012,{"$f":"VLOOKUP($B60,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B60,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B60,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O60:Q60)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O60+P60+G60*Q60)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G60)*Q60)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},1,"Why is this year long project?  Shouldn't this be done Q1 2017?",null,null,"Design work for all environments"]
[null,"DCI-3","Campaign Management ","A PSE driven platform (i.e. PSE would initiate the information vs. Preference center (DCI-7)) that allows for centralization of all communication tools for segmentation  based on customers parameters. The management of email and text messaging to individual and segmented customer(s) based on pre-defined business rules or predictive engine. This helps to consolidate and enhance customer communication, increase customer out-reach, provide details on usage and other account related information.   ","1Q18","3Q18",{"$f":"VLOOKUP(B61,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B61,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B61,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B61,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B61,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":0},{"$f":"SUM(H61:J61)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(H61+I61+G61*J61)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G61)*J61)*(1+'Modified Costs (R) '!$C$228)","v":0},0,{"$f":"VLOOKUP($B61,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":1800000},{"$f":"VLOOKUP($B61,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B61,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O61:Q61)*'Modified Costs (R) '!$C$228","v":180000},{"$f":"(O61+P61+G61*Q61)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G61)*Q61)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0]
[null,"DCI-6","Social Media Listening and Publishing","Enable PSE to communicate with customers through social media channels and analyze customer responses.  This will enable PSE to listen and analyze customer posts on social  media platforms regarding PSE services(outages and other services related issues).","1Q18","2Q18",{"$f":"VLOOKUP(B62,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B62,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B62,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B62,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B62,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":0},{"$f":"SUM(H62:J62)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(H62+I62+G62*J62)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G62)*J62)*(1+'Modified Costs (R) '!$C$228)","v":0},0,{"$f":"VLOOKUP($B62,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":350000},{"$f":"VLOOKUP($B62,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B62,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O62:Q62)*'Modified Costs (R) '!$C$228","v":35000},{"$f":"(O62+P62+G62*Q62)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G62)*Q62)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0]
[null,"DCI-7","Preference Center ","A self service preference center will be offered to the PSE customer. This will enable the customer to sign up for and manage proactive communication on various topics (e.g. payment notification, billing notification, unusual usage, outage preferences, etc.) through various channels (i.e. email, text, phone). This utilizes the communication gateway (DCI-8).","1Q17","2Q17",{"$f":"VLOOKUP(B63,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B63,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B63,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B63,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B63,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":1762080},{"$f":"SUM(H63:J63)*'Modified Costs (R) '!$C$228","v":176208},{"$f":"(H63+I63+G63*J63)*(1+'Modified Costs (R) '!$C$228)","v":1744459.2000000002},{"$f":"((1-G63)*J63)*(1+'Modified Costs (R) '!$C$228)","v":193828.8},1938288.0000000002,{"$f":"VLOOKUP($B63,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B63,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B63,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O63:Q63)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O63+P63+G63*Q63)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G63)*Q63)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},1,"Requires MCF imp as pre-cursor.  If we can complete in 2016, no issues, but timeline may need to change if we have to do MCF in 2017",null,null,"Why is this so costly?  (Ryan said this was 1.5M for external services based on CenterPoint learning) The costs don't match the effort. Should be no HW or SW.Is this because MCF imp is tied here?  One page shows timing to launch with web replatform in Q1 2018 which doesn't align with this timing"]
[null,"DCI-8","Communication Gateway & Proactive Notifications","The project will provide a technology platform that allows PSE to communicate consistently and proactively across all channels e.g. text, email, outbound calling, app notification. This will enable PSE to align all communications with the customer across different channels such as email, text and mobile notification.","4Q16","2Q17",{"$f":"VLOOKUP(B64,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B64,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B64,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B64,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B64,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":1262080},{"$f":"SUM(H64:J64)*'Modified Costs (R) '!$C$228","v":126208},{"$f":"(H64+I64+G64*J64)*(1+'Modified Costs (R) '!$C$228)","v":1249459.2000000002},{"$f":"((1-G64)*J64)*(1+'Modified Costs (R) '!$C$228)","v":138828.79999999999},1388288.0000000002,{"$f":"VLOOKUP($B64,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":200000},{"$f":"VLOOKUP($B64,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":246000},{"$f":"VLOOKUP($B64,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O64:Q64)*'Modified Costs (R) '!$C$228","v":44600},{"$f":"(O64+P64+G64*Q64)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G64)*Q64)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},1,"Foundational"]
[null,"DCI-10","Call me back (Automated Outbound Calling)","The Call Me Back project will allow the customer to request a call back from IVR.  Automated Outbound Calling software would automatically call back the customer. There will be funding utilized during initiation to determine the viability of these capability.","1Q17","2Q17",{"$f":"VLOOKUP(B65,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B65,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B65,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B65,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B65,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":1174720},{"$f":"SUM(H65:J65)*'Modified Costs (R) '!$C$228","v":117472},{"$f":"(H65+I65+G65*J65)*(1+'Modified Costs (R) '!$C$228)","v":1162972.8},{"$f":"((1-G65)*J65)*(1+'Modified Costs (R) '!$C$228)","v":129219.19999999998},1292192,{"$f":"VLOOKUP($B65,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B65,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B65,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O65:Q65)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O65+P65+G65*Q65)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G65)*Q65)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},1,"Dependent on IVR Enhancements  so can't launch in this time.  Move to early 2018?",null,null,"Where is Cisco platform upgrade required to support additional IVR functionality? Push to end of 2017 start"]
[null,"DCI-12","Web Analytics","The  Web Analytics project provides a platform for business to analyze customer activity and behavioral data sourced from web and mobile channels.  Costs only include robust web analytics and piping output into the Data Lake.","4Q17","1Q18",{"$f":"VLOOKUP(B66,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B66,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":100000},{"$f":"VLOOKUP($B66,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":615000},{"$f":"VLOOKUP($B66,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B66,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":293680},{"$f":"SUM(H66:J66)*'Modified Costs (R) '!$C$228","v":100868},{"$f":"(H66+I66+G66*J66)*(1+'Modified Costs (R) '!$C$228)","v":1077243.2000000002},{"$f":"((1-G66)*J66)*(1+'Modified Costs (R) '!$C$228)","v":32304.799999999996},1109548.0000000002,{"$f":"VLOOKUP($B66,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":100000},{"$f":"VLOOKUP($B66,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":615000},{"$f":"VLOOKUP($B66,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O66:Q66)*'Modified Costs (R) '!$C$228","v":71500},{"$f":"(O66+P66+G66*Q66)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G66)*Q66)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0,"Timing needs to move due to web platform dependency",null,null,"Why is this so costly?  If intent is to add new data into data lake, this is O&M. We wouldn't purchase storage as an asset for PSE - use cloud services. Need to revisit O&M needs"]
[null,"DCI-13","ECC and CRM on Hana","Foundational migration of CRM and ECC to HANA database. Enables predictive analysis, real time billing, expedited analysis of customer data required for predictive notifications.","4Q16","2Q17",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,{"$f":"IFERROR(IF(VLOOKUP(F67,QuarterTable,5,0)=2017,1,0),\"\")","v":1},"Only in to show dependency"]
[null,"PM-7","Cross Program Technical Integration","Covers technical integration unknowns that pop up and need to be addressed.  Ties to what CenterPoint did - they had 5M across their 80M program so we should use this to help identify what we need to budget for.  This program will cover all the technical processes integration between the different programs like Web, Mobile, OMS-AMI and AMI to SAP integration, also any integration with CRM, IVR and Web should be defined and covered under this program","1Q17",2020,{"$f":"VLOOKUP(B68,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B68,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B68,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B68,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B68,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":3596640},{"$f":"SUM(H68:J68)*'Modified Costs (R) '!$C$228","v":359664},{"$f":"(H68+I68+G68*J68)*(1+'Modified Costs (R) '!$C$228)","v":3560673.6},{"$f":"((1-G68)*J68)*(1+'Modified Costs (R) '!$C$228)","v":395630.39999999997},3956304,{"$f":"VLOOKUP($B68,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B68,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B68,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O68:Q68)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O68+P68+G68*Q68)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G68)*Q68)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0,"contingency bucket"]
[null," II. Predictive and guided call center experience",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,""]
[null,"DCII-1","IVR Enhancements - Natural Voice ",{"$f":"VLOOKUP(B70,ProjectMatrix,3,0)","v":"The project involves enhancing and enriching existing IVR infrastructure with added capabilities for natural voice. It includes enabling vendor/software specific natural voice options along with the design and delivery of additional functionality required for PSE.   Natural voice support will allow customers to have a back and forth interaction with IVR for various service aspects compared to a traditional touch button option. Customers can choose from a variety of options presented which will lead to faster issue and call resolution as they get routed to agents (in applicable scenarios). "},{"$f":"VLOOKUP(B70,ProjectMatrix,13,0)","v":"3Q17"},{"$f":"VLOOKUP(B70,ProjectMatrix,14,0)","v":"4Q17"},{"$f":"VLOOKUP(B70,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B70,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":1000000},{"$f":"VLOOKUP($B70,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":246000},{"$f":"VLOOKUP($B70,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B70,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":1174720},{"$f":"SUM(H70:J70)*'Modified Costs (R) '!$C$228","v":242072},{"$f":"(H70+I70+G70*J70)*(1+'Modified Costs (R) '!$C$228)","v":2533572.8000000003},{"$f":"((1-G70)*J70)*(1+'Modified Costs (R) '!$C$228)","v":129219.19999999998},{"$f":"SUM(L70:M70)","v":2662792.0000000005},{"$f":"VLOOKUP($B70,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":1000000},{"$f":"VLOOKUP($B70,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":246000},{"$f":"VLOOKUP($B70,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O70:Q70)*'Modified Costs (R) '!$C$228","v":124600},{"$f":"(O70+P70+G70*Q70)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G70)*Q70)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"SUM(S70:T70)","v":{"$error":"#VALUE!"}},1,"Cisco upgrade required - new line item to add and shifts this out quite a bit"]
[null,"DCII-2","IVR Enhancements - Predictive","The project involves enhancing and enriching existing IVR infrastructure (Cisco) with added predictive capabilities for call routing (route to the right agent), call context (predict and understand reason for the call) and call content (provide right information to IVR and CSR). Predictive IVR along with Natural voice will provide up front requisite information to the customer based on available data in the system. A set of business specific predictive rules will be developed and exposed to IVR software enabling better self-service, informed customer service, better call routing, improved service metrics and better customer satisfaction.\n","4Q17","1Q18",{"$f":"VLOOKUP(B71,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B71,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B71,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":123000},{"$f":"VLOOKUP($B71,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B71,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":440520},{"$f":"SUM(H71:J71)*'Modified Costs (R) '!$C$228","v":56352},{"$f":"(H71+I71+G71*J71)*(1+'Modified Costs (R) '!$C$228)","v":571414.80000000005},{"$f":"((1-G71)*J71)*(1+'Modified Costs (R) '!$C$228)","v":48457.2},619872,{"$f":"VLOOKUP($B71,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B71,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":123000},{"$f":"VLOOKUP($B71,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O71:Q71)*'Modified Costs (R) '!$C$228","v":12300},{"$f":"(O71+P71+G71*Q71)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G71)*Q71)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0,"Cisco upgrade required - new line item to add and shifts this out quite a bit"]
[null,"DCII-3","Predictive alerts from CSR Screen","The project involves enhancing and enriching agent CRM screen with context specific and in the moment predictive alerts with respect to the customer being serviced. The most important set of business defined predictive scenarios and associated alerts will be designed in the system and the same will be exposed to agents in SAP CRM as intelligent and context specific alerts based on the identified customer. The alerts will include all supported business functions and will be a mix of both proactive and predictive functions based on customer specific information available in the system. CSR's will use predictive alerts as a complimentary function to natural voice and predictive IVR. These will give them more insight in to customer specific requests, pending actions and available/possible service call reasons. Intelligent and context specific alerts like these would help in faster call resolution and better overall service metrics.","1Q19","2Q19",{"$f":"VLOOKUP(B72,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B72,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B72,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B72,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B72,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":0},{"$f":"SUM(H72:J72)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(H72+I72+G72*J72)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G72)*J72)*(1+'Modified Costs (R) '!$C$228)","v":0},0,{"$f":"VLOOKUP($B72,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B72,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":123000},{"$f":"VLOOKUP($B72,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O72:Q72)*'Modified Costs (R) '!$C$228","v":12300},{"$f":"(O72+P72+G72*Q72)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G72)*Q72)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0]
[null,"DCII-4","Multi-channel Call Center (online chat, email)","The project involves adding new communication channels - online chat and email - as additional avenues for customer service enabling PSE's move towards digital transformation and Omni channel service. This will complement existing customer service channel of phone/IVR and will empower customers by providing additional ways to get in touch with PSE. Dedicated and trained CSR's will own incoming customer query queues for online chat and email just like they do with phones. They'll have access to all customer information (Customer 360) enabling them to efficiently and effectively service PSE customers through chat and email also. All business functions and customer service processes will be supported seamlessly giving both customers and agents a true omnichannel presence. (This system would replace EGain, this does not include co-browsing functionality). The data from the web-chat and email with agent should be able to feed through BW to Hana for further analytics. ","4Q17","4Q18",{"$f":"VLOOKUP(B73,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B73,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B73,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B73,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B73,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":86208},{"$f":"SUM(H73:J73)*'Modified Costs (R) '!$C$228","v":8620.8000000000011},{"$f":"(H73+I73+G73*J73)*(1+'Modified Costs (R) '!$C$228)","v":85345.919999999998},{"$f":"((1-G73)*J73)*(1+'Modified Costs (R) '!$C$228)","v":9482.8799999999974},94828.799999999988,{"$f":"VLOOKUP($B73,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B73,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B73,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O73:Q73)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O73+P73+G73*Q73)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G73)*Q73)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0,"Should not start this before IVR work is complete"]
[null,"DCII-5","CRM - CSR Guided Experience  with 3 click navigation (CRM modification, excluding Hana/prediction)","The project involves enabling CSR guided experience with 3 click navigation for pre-defined business scenarios. Guided experience will enable a step by step procedure based user experience for agents in SAP CRM especially for critical business scenarios like Start/Stop/Transfer, Service orders, Customer master data creation etc. Standard SAP CRM functionality (guided procedures) will be leveraged as a baseline and any PSE specific requirements will be designed as add ons. This will provide additional intelligence and guidance to CSR's as they navigate through various business processes eventually leading to better service metrics, faster resolution and improved customer satisfaction.","4Q17","4Q18",{"$f":"VLOOKUP(B74,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B74,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B74,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":246000},{"$f":"VLOOKUP($B74,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B74,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":1149440},{"$f":"SUM(H74:J74)*'Modified Costs (R) '!$C$228","v":139544},{"$f":"(H74+I74+G74*J74)*(1+'Modified Costs (R) '!$C$228)","v":1408545.6},{"$f":"((1-G74)*J74)*(1+'Modified Costs (R) '!$C$228)","v":126438.39999999998},1534984,{"$f":"VLOOKUP($B74,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B74,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":246000},{"$f":"VLOOKUP($B74,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O74:Q74)*'Modified Costs (R) '!$C$228","v":24600},{"$f":"(O74+P74+G74*Q74)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G74)*Q74)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0,null,null,null,"No way we can spend 1.5M in 3 months.."]
[null,"DCII-6","CCS Customer Intake","1. (formally S5-5) A customer facing self-service portal via pse.com for initiating service for new construction including status updates and proactive notifications. The Customer Portal (below) will include scheduling service provider and PSE field work at multiple steps in the process from initiation to activation of the meter(s). \nA self service process for initiating service for new construction including status updates and proactive notifications via web. business is much different than a simple start service transaction.  Customer Portal (below) will include scheduling service provider and PSE field work at multiple steps in the process from initiation to activation of the meter(s).\n\n2. As a near term solution, the agent (CCR) UX will be simplified to allow much quicker agent processing of phone requests.  Agents currently are required to navigate to up to 10 individual SAP transactions to add a service request for a new customer.  This does not allow the agent to complete the transaction with the customer on the phone.  A handoff process is in place between the call agent (CCR) and the data entry associate (CSR1) to get the final order placed and routed correctly.  The result of this CSA will improve call handling time, customer service and order cycle time.  Customer Construction Services processes 58,000 service requests annually and of those 35.5% or 20,360 are for new customers or services to PSE.  This screen consolidate aligns with the future development of the Construction Customer Self Services roadmap.                                                                                                                               ","1Q17","2Q17",{"$f":"VLOOKUP(B75,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B75,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B75,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B75,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B75,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":650794.88},{"$f":"SUM(H75:J75)*'Modified Costs (R) '!$C$228","v":65079.488000000005},{"$f":"(H75+I75+G75*J75)*(1+'Modified Costs (R) '!$C$228)","v":644286.93119999999},{"$f":"((1-G75)*J75)*(1+'Modified Costs (R) '!$C$228)","v":71587.436799999981},715874.36800000002,{"$f":"VLOOKUP($B75,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B75,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B75,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O75:Q75)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O75+P75+G75*Q75)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G75)*Q75)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},1,"Is DCIII-9 really a dependency as one page shows? If so, we cannot meet the timeline shown",null,null,"Recommend moving forward with this in 2017, but then move DCIII-9 to align with Vesta roadmap Q3 2018 - 1Q 2019"]
[null,"III. Integrated Work Management",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,""]
[null,"DCIII-1",{"$f":"VLOOKUP(B77,ProjectMatrix,2,0)","v":"P0 - GIS CAD Design"},{"$f":"VLOOKUP(B77,ProjectMatrix,3,0)","v":"Improve the accuracy and timeliness of GIS data and model of gas and electric networks and improving efficiencies of MRT staff & CSP designers through integration between the design tool and GIS."},{"$f":"VLOOKUP(B77,ProjectMatrix,13,0)","v":"2Q16"},{"$f":"VLOOKUP(B77,ProjectMatrix,14,0)","v":"2Q17"},{"$f":"VLOOKUP(B77,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":1},{"$f":"VLOOKUP($B77,'Modified Costs (R) '!ProjectCostMatrix,29,0)","v":0},{"$f":"VLOOKUP($B77,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B77,'Modified Costs (R) '!ProjectCostMatrix,46,0)+VLOOKUP($B77,'Modified Costs (R) '!ProjectCostMatrix,47,0)","v":476666.66666666669},{"$f":"SUM(H77:J77)*'Modified Costs (R) '!$C$228","v":47666.666666666672},{"$f":"(H77+I77+G77*J77)*(1+'Modified Costs (R) '!$C$228)","v":524333.33333333337},{"$f":"((1-G77)*J77)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"SUM(L77:M77)","v":524333.33333333337},{"$f":"VLOOKUP($B77,'Modified Costs (R) '!ProjectCostMatrix,34,0)","v":0},{"$f":"VLOOKUP($B77,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B77,'Modified Costs (R) '!ProjectCostMatrix,41,0)","v":1.25},{"$f":"SUM(O77:Q77)*'Modified Costs (R) '!$C$228","v":0.125},{"$f":"(O77+P77+G77*Q77)*(1+'Modified Costs (R) '!$C$228)","v":1.375},{"$f":"((1-G77)*Q77)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"SUM(S77:T77)","v":1.375},1,"Completion of 2016 effort"]
[null,"DCIII-2","P2 - IWM Cost Management "," SAP ECC PM, FI, CO, PS, and other changes to enable full lifecycle Financial tracking of tracking of a PM work order / operation pair for all IWM targeted work.  ","1Q17","3Q17",{"$f":"VLOOKUP(B78,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B78,'Modified Costs (R) '!ProjectCostMatrix,29,0)","v":0},{"$f":"VLOOKUP($B78,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":400000},{"$f":"VLOOKUP($B78,'Modified Costs (R) '!ProjectCostMatrix,46,0)+VLOOKUP($B78,'Modified Costs (R) '!ProjectCostMatrix,47,0)","v":2059200},{"$f":"SUM(H78:J78)*'Modified Costs (R) '!$C$228","v":245920},{"$f":"(H78+I78+G78*J78)*(1+'Modified Costs (R) '!$C$228)","v":2478608},{"$f":"((1-G78)*J78)*(1+'Modified Costs (R) '!$C$228)","v":226511.99999999994},{"$f":"SUM(L78:M78)","v":2705120},{"$f":"VLOOKUP($B78,'Modified Costs (R) '!ProjectCostMatrix,34,0)","v":0},{"$f":"VLOOKUP($B78,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":400000},{"$f":"VLOOKUP($B78,'Modified Costs (R) '!ProjectCostMatrix,41,0)","v":0.75},{"$f":"SUM(O78:Q78)*'Modified Costs (R) '!$C$228","v":40000.075000000004},{"$f":"(O78+P78+G78*Q78)*(1+'Modified Costs (R) '!$C$228)","v":440000.74250000005},{"$f":"((1-G78)*Q78)*(1+'Modified Costs (R) '!$C$228)","v":8.249999999999999E-2},{"$f":"SUM(S78:T78)","v":440000.82500000007},1,"Tied to FTIP Phase II - Simple finance needed - FERC accounting needs to be in place first.  WBS structure changes must be implemented.  Single order not available until end of 2017.",null,null,"Timing shift needed Q2 2017 - 1Q 2018  (FTIP PH II is currently scheduled to go live 1Q 2018 but they are trying to bring into 4Q 2017 so need to have end date aligned with this)"]
[null,"DCIII-3","P3a - SAP Work Management System (WMS)","Consistent views and approach for all work in SAP. Provides visibility through the lifecycle of the work from initialization through project close.\nAllow for use of standard SAP and SAP certified applications to order & track materials/services, date plan, assign work, push to mobile and update, etc.","1Q17","3Q17",{"$f":"VLOOKUP(B79,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B79,'Modified Costs (R) '!ProjectCostMatrix,29,0)","v":0},{"$f":"VLOOKUP($B79,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":200000},{"$f":"VLOOKUP($B79,'Modified Costs (R) '!ProjectCostMatrix,46,0)+VLOOKUP($B79,'Modified Costs (R) '!ProjectCostMatrix,47,0)","v":1965600},{"$f":"SUM(H79:J79)*'Modified Costs (R) '!$C$228","v":216560},{"$f":"(H79+I79+G79*J79)*(1+'Modified Costs (R) '!$C$228)","v":2165944},{"$f":"((1-G79)*J79)*(1+'Modified Costs (R) '!$C$228)","v":216216},2382160,{"$f":"VLOOKUP($B79,'Modified Costs (R) '!ProjectCostMatrix,34,0)","v":0},{"$f":"VLOOKUP($B79,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":200000},{"$f":"VLOOKUP($B79,'Modified Costs (R) '!ProjectCostMatrix,41,0)","v":0.75},{"$f":"SUM(O79:Q79)*'Modified Costs (R) '!$C$228","v":20000.075000000001},{"$f":"(O79+P79+G79*Q79)*(1+'Modified Costs (R) '!$C$228)","v":220000.74249999999},{"$f":"((1-G79)*Q79)*(1+'Modified Costs (R) '!$C$228)","v":8.249999999999999E-2},220000.82499999998,1,"Also tied to FTIP phase II - needs to move out 2Q. Tied to single WO.   Tied to DCIII-2 - can go at same time or need to go after?  Is there dependency with inventory management for materials management- IT team feels strongly this is a dependency.  So can't start until Q1 2018 - need inventory management to support design so can't start earlier.  May also need SAP GIS integration which we don't have on plans.  This can be a large project in itself, if we need to clean data as well",null,"IT and Finance team resource constraints need to be considered - they will be focusing on FTIP Phase II","Need to follow up with Vesta - do we really have tie to Inventory management?  At min we shift this out to start and end 2 quarters later. Where is SAP and GIS integration?"]
[null,"DCIII-4","P3b - Workforce Scheduling","Design & common build of Scheduling, Dispatch, Process & Technology for all Gas & Electric field work. ","1Q17","3Q17",{"$f":"VLOOKUP(B80,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B80,'Modified Costs (R) '!ProjectCostMatrix,29,0)","v":0},{"$f":"VLOOKUP($B80,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":200000},{"$f":"VLOOKUP($B80,'Modified Costs (R) '!ProjectCostMatrix,46,0)+VLOOKUP($B80,'Modified Costs (R) '!ProjectCostMatrix,47,0)","v":2505600},{"$f":"SUM(H80:J80)*'Modified Costs (R) '!$C$228","v":270560},{"$f":"(H80+I80+G80*J80)*(1+'Modified Costs (R) '!$C$228)","v":2700544},{"$f":"((1-G80)*J80)*(1+'Modified Costs (R) '!$C$228)","v":275615.99999999994},2976160,{"$f":"VLOOKUP($B80,'Modified Costs (R) '!ProjectCostMatrix,34,0)","v":0},{"$f":"VLOOKUP($B80,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":200000},{"$f":"VLOOKUP($B80,'Modified Costs (R) '!ProjectCostMatrix,41,0)","v":0.75},{"$f":"SUM(O80:Q80)*'Modified Costs (R) '!$C$228","v":20000.075000000001},{"$f":"(O80+P80+G80*Q80)*(1+'Modified Costs (R) '!$C$228)","v":220000.74249999999},{"$f":"((1-G80)*Q80)*(1+'Modified Costs (R) '!$C$228)","v":8.249999999999999E-2},220000.82499999998,1,"Also tied to FTIP phase II - needs to move out 2Q. Tied to single WO.   Tied to DCIII-2 - can go at same time or need to go after?"]
[null,"DCIII-5","P3c - Workforce Mobility ",{"$f":"VLOOKUP(B81,ProjectMatrix,3,0)","v":"Provide crews electronic mobile capabilities to receive, status, and report on work activities. This will enable field employees to easily access customer data and account information. This will also provide easy accessibility and self service functionalities in a Mobile Native app experience for employees.  Will start 4th quarter 2016 with scoping, to be charged to Vesta's 2016 work order."},{"$f":"VLOOKUP(B81,ProjectMatrix,13,0)","v":"4Q16"},"3Q17",{"$f":"VLOOKUP(B81,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B81,'Modified Costs (R) '!ProjectCostMatrix,29,0)","v":1100000},{"$f":"VLOOKUP($B81,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B81,'Modified Costs (R) '!ProjectCostMatrix,46,0)+VLOOKUP($B81,'Modified Costs (R) '!ProjectCostMatrix,47,0)","v":1713600},{"$f":"SUM(H81:J81)*'Modified Costs (R) '!$C$228","v":281360},{"$f":"(H81+I81+G81*J81)*(1+'Modified Costs (R) '!$C$228)","v":2906464.0000000005},{"$f":"((1-G81)*J81)*(1+'Modified Costs (R) '!$C$228)","v":188495.99999999997},3094960.0000000005,{"$f":"VLOOKUP($B81,'Modified Costs (R) '!ProjectCostMatrix,34,0)","v":0},{"$f":"VLOOKUP($B81,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":300000},{"$f":"VLOOKUP($B81,'Modified Costs (R) '!ProjectCostMatrix,41,0)","v":1},{"$f":"SUM(O81:Q81)*'Modified Costs (R) '!$C$228","v":30000.100000000002},{"$f":"(O81+P81+G81*Q81)*(1+'Modified Costs (R) '!$C$228)","v":330000.99000000005},{"$f":"((1-G81)*Q81)*(1+'Modified Costs (R) '!$C$228)","v":0.10999999999999999},330001.10000000003,1,"Tied to FTIP Phase II - needs to move out 2Q at min. Requires HW evaluation  - this timeline is too aggressive and does not account for that.  Will not be ready to deploy starting 3Q 2017. Also tied to Win 10 deployment?  Could be ios or android? Either way requires hardened environment and we are not mature in this space - impact of hardening a new environment is not a small effort. Need to make sure costs include the infra needs. May want separate project to build infra for mobility.  Potential to utilize package solution here which may mitigate some dependencies",null,"We are very limited with MDM and ability to \"harden\" new platforms - will required external support or increased internal staffing"]
[null,"DCIII-6","P4 - Gas Customer Facing Work Rollout","Deployment to Gas First Response teams of the Work Management, Scheduling, and Mobile Processes and Tools .",{"$f":"VLOOKUP(B82,ProjectMatrix,13,0)","v":"3Q17"},"2Q18",{"$f":"VLOOKUP(B82,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B82,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":800000},{"$f":"VLOOKUP($B82,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":200000},{"$f":"VLOOKUP($B82,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B82,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":720000},{"$f":"SUM(H82:J82)*'Modified Costs (R) '!$C$228","v":172000},{"$f":"(H82+I82+G82*J82)*(1+'Modified Costs (R) '!$C$228)","v":1812800.0000000002},{"$f":"((1-G82)*J82)*(1+'Modified Costs (R) '!$C$228)","v":79199.999999999985},1892000.0000000002,{"$f":"VLOOKUP($B82,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":800000},{"$f":"VLOOKUP($B82,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":200000},{"$f":"VLOOKUP($B82,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O82:Q82)*'Modified Costs (R) '!$C$228","v":100000},{"$f":"(O82+P82+G82*Q82)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G82)*Q82)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"SUM(S82:T82)","v":{"$error":"#VALUE!"}},0,"Tied to DCIII-5 so timing will need to shift"]
[null,"DCIII-7","P5 - Electric customer facing work rollout","Deployment to Electric First Response teams of the Work Management, Scheduling, and Mobile Processes and Tools.",{"$f":"VLOOKUP(B83,ProjectMatrix,13,0)","v":"2Q18"},{"$f":"VLOOKUP(B83,ProjectMatrix,14,0)","v":"4Q18"},{"$f":"VLOOKUP(B83,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B83,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B83,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B83,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B83,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":0},{"$f":"SUM(H83:J83)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(H83+I83+G83*J83)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G83)*J83)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"SUM(L83:M83)","v":0},{"$f":"VLOOKUP($B83,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":800000},{"$f":"VLOOKUP($B83,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":200000},{"$f":"VLOOKUP($B83,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O83:Q83)*'Modified Costs (R) '!$C$228","v":100000},{"$f":"(O83+P83+G83*Q83)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G83)*Q83)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"SUM(S83:T83)","v":{"$error":"#VALUE!"}},0]
[null,"DCIII-8","P6 - Meter Management ","Targeted rollout to Gas & Electric Measurements / Metering groups. Update end to end meter management processes to include lifecycle testing and tracking of all billing meters including meter shop, warehouse, transport, and field metering activities. ","2Q18","4Q18",{"$f":"VLOOKUP(B84,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B84,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B84,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B84,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B84,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":0},{"$f":"SUM(H84:J84)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(H84+I84+G84*J84)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G84)*J84)*(1+'Modified Costs (R) '!$C$228)","v":0},0,{"$f":"VLOOKUP($B84,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":800000},{"$f":"VLOOKUP($B84,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":200000},{"$f":"VLOOKUP($B84,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O84:Q84)*'Modified Costs (R) '!$C$228","v":100000},{"$f":"(O84+P84+G84*Q84)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G84)*Q84)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0]
[null,"DCIII-12","P7 - Compatible Units Library","The development of SAP Compatible Units (CU) and CU library to facilitate repeatable design & construction work.","2Q18","4Q18",{"$f":"VLOOKUP(B85,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B85,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B85,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B85,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B85,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":0},{"$f":"SUM(H85:J85)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(H85+I85+G85*J85)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G85)*J85)*(1+'Modified Costs (R) '!$C$228)","v":0},0,{"$f":"VLOOKUP($B85,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":100000},{"$f":"VLOOKUP($B85,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B85,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O85:Q85)*'Modified Costs (R) '!$C$228","v":10000},{"$f":"(O85+P85+G85*Q85)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G85)*Q85)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0,"Does this need to be part of FTIP Phase II?"]
[null,"DCIII-10","P9 - Customer Work Status Portal","To provide customer web access to check status of activities affecting that customer. Activities for which status will be available include; appointment status, service work status, outage (planned & unplanned) status, and PSE work in the vicinity. ","2Q18","2Q19",{"$f":"VLOOKUP(B86,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B86,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B86,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B86,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B86,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":0},{"$f":"SUM(H86:J86)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(H86+I86+G86*J86)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G86)*J86)*(1+'Modified Costs (R) '!$C$228)","v":0},0,{"$f":"VLOOKUP($B86,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":800000},{"$f":"VLOOKUP($B86,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":200000},{"$f":"VLOOKUP($B86,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O86:Q86)*'Modified Costs (R) '!$C$228","v":100000},{"$f":"(O86+P86+G86*Q86)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G86)*Q86)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0]
[null,"DCIII-11","P10 - Compliance Work - Gas & Electric Linear Asset","Deliver an integrated Leak management system based on GIS and SAP work and asset management. Apply the same approach for other Compliance driven work at PSE.","4Q18","3Q19",{"$f":"VLOOKUP(B87,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B87,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B87,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B87,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B87,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":0},{"$f":"SUM(H87:J87)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(H87+I87+G87*J87)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G87)*J87)*(1+'Modified Costs (R) '!$C$228)","v":0},0,{"$f":"VLOOKUP($B87,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":500000},{"$f":"VLOOKUP($B87,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B87,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O87:Q87)*'Modified Costs (R) '!$C$228","v":50000},{"$f":"(O87+P87+G87*Q87)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G87)*Q87)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0]
[null,"DCIII-9","P8- Customer Work Initiation Portal","To provide customer web access to request work, receive estimates for Gas service and make a service appointment.","3Q18","1Q19",{"$f":"VLOOKUP(B88,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B88,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B88,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B88,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B88,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":0},{"$f":"SUM(H88:J88)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(H88+I88+G88*J88)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G88)*J88)*(1+'Modified Costs (R) '!$C$228)","v":0},0,{"$f":"VLOOKUP($B88,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":800000},{"$f":"VLOOKUP($B88,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":200000},{"$f":"VLOOKUP($B88,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O88:Q88)*'Modified Costs (R) '!$C$228","v":100000},{"$f":"(O88+P88+G88*Q88)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G88)*Q88)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0,"Tied to web replatform - may need to shift out as we cannot have everything go live at same time as new web. Use old platform",null,null,"Vesta roadmap shows this is 2019 effort so we need to confirm dates - roadmap shows earlier.  Web replatform shows end 3Q 2018 so why are we using 1Q 2018 for when items can go live?"]
[null,"DCIII-16","P11- Project Systems Integration","To implement SAP to P6 integration for enterprise project management, program management, and medium term (e.g. in year) work and resource planning/ forecasting.","1Q19","4Q19",{"$f":"VLOOKUP(B89,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B89,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B89,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B89,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B89,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":0},{"$f":"SUM(H89:J89)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(H89+I89+G89*J89)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G89)*J89)*(1+'Modified Costs (R) '!$C$228)","v":0},0,{"$f":"VLOOKUP($B89,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":800000},{"$f":"VLOOKUP($B89,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B89,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O89:Q89)*'Modified Costs (R) '!$C$228","v":80000},{"$f":"(O89+P89+G89*Q89)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G89)*Q89)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0]
[null,"DCIII-13","P12- AUD","Enhance repeatable nature of field estimating & Design through use of mobile design, compatible units, repeatable design assemblies, and integrated estimating tools. Estimate capability to include CIAC calculation and tracking.\n Customer Projects - Gas & Electric: To deliver to customer projects the enhanced  GIS CAD Design capabilities through use of the SAP CU design and estimating capabilities designed in project P10. This includes mobile design capabilities.","3Q18","4Q19",{"$f":"VLOOKUP(B90,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B90,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B90,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B90,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B90,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":0},{"$f":"SUM(H90:J90)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(H90+I90+G90*J90)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G90)*J90)*(1+'Modified Costs (R) '!$C$228)","v":0},0,{"$f":"VLOOKUP($B90,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":800000},{"$f":"VLOOKUP($B90,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":200000},{"$f":"VLOOKUP($B90,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O90:Q90)*'Modified Costs (R) '!$C$228","v":100000},{"$f":"(O90+P90+G90*Q90)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G90)*Q90)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0]
[null,"DCIII-14","P13 - Other Maintenance Rollout","Deployment of the Work management, Scheduling, and Mobile processes and tools to the remaining teams and for the remaining maintenance work types throughout PSE (i.e. T&D Gas & Electric Operations).","4Q19",2020,{"$f":"VLOOKUP(B91,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B91,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B91,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B91,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B91,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":0},{"$f":"SUM(H91:J91)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(H91+I91+G91*J91)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G91)*J91)*(1+'Modified Costs (R) '!$C$228)","v":0},0,{"$f":"VLOOKUP($B91,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":800000},{"$f":"VLOOKUP($B91,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":200000},{"$f":"VLOOKUP($B91,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O91:Q91)*'Modified Costs (R) '!$C$228","v":100000},{"$f":"(O91+P91+G91*Q91)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G91)*Q91)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0]
[null,"DCIII-15","P14 -  Other Construction Projects - Gas & Electric","To deliver to remaining non-customer projects the enhanced  GIS CAD Design capabilities through use of the SAP CU design and estimating capabilities designed in project P10. This includes mobile design capabilities.","4Q19",2020,{"$f":"VLOOKUP(B92,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B92,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B92,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B92,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B92,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":0},{"$f":"SUM(H92:J92)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(H92+I92+G92*J92)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G92)*J92)*(1+'Modified Costs (R) '!$C$228)","v":0},0,{"$f":"VLOOKUP($B92,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":1200000},{"$f":"VLOOKUP($B92,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":200000},{"$f":"VLOOKUP($B92,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O92:Q92)*'Modified Costs (R) '!$C$228","v":140000},{"$f":"(O92+P92+G92*Q92)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G92)*Q92)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0]
[null,"DCI-11","Enterprise Service Bus (ESB)/ Micro Services TxPort","The ESB project will create an  Enterprise Middleware, that will integrate with SAP and non-SAP systems including OMS, Web and Mobile. This is needed to enable reliable communication between different systems (web, mobile, backend).","1Q17","4Q17",{"$f":"VLOOKUP(B93,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B93,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":500000},{"$f":"VLOOKUP($B93,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B93,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B93,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":5397760},{"$f":"SUM(H93:J93)*'Modified Costs (R) '!$C$228","v":589776},{"$f":"(H93+I93+G93*J93)*(1+'Modified Costs (R) '!$C$228)","v":5893782.4000000004},{"$f":"((1-G93)*J93)*(1+'Modified Costs (R) '!$C$228)","v":593753.59999999998},6487536,{"$f":"VLOOKUP($B93,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":500000},{"$f":"VLOOKUP($B93,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B93,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O93:Q93)*'Modified Costs (R) '!$C$228","v":50000},{"$f":"(O93+P93+G93*Q93)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G93)*Q93)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},1,"Will keep PI running at same time. Tied to web replatform ",null,"Needs 2-3 FTE and several contractors","What else will use ESB besides GTZ?  Not expecting others to use starting in 2017 - will be later. Joe is considering to move to micro services versus ESB.  THIS IS A 12 month effort"]
["IV. SAP/AMI Advanced Functionality",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,""]
[null,"DCIV-1","AMI Advanced Functionality Systems Integration",{"$f":"VLOOKUP(B95,ProjectMatrix,3,0)","v":"The configuration of the SAP AMI module and systems integration with other PSE systems to support advanced AMI functionality.  Also includes internal and back end work needed for web, mobile and CSR facing systems to support Advanced AMI.  Advanced AMI examples include pre-pay, remote disconnect and re-connect and interval and/or TOU billing. "},{"$f":"VLOOKUP(B95,ProjectMatrix,13,0)","v":"1Q18"},{"$f":"VLOOKUP(B95,ProjectMatrix,14,0)","v":"4Q18"},{"$f":"VLOOKUP(B95,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B95,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B95,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B95,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B95,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":0},{"$f":"SUM(H95:J95)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(H95+I95+G95*J95)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G95)*J95)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"SUM(L95:M95)","v":0},{"$f":"VLOOKUP($B95,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":1000000},{"$f":"VLOOKUP($B95,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B95,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O95:Q95)*'Modified Costs (R) '!$C$228","v":100000},{"$f":"(O95+P95+G95*Q95)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G95)*Q95)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"SUM(S95:T95)","v":{"$error":"#VALUE!"}},0]
[null,"V. Data",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,""]
[null,"DCV-1","Data Governance",{"$f":"VLOOKUP(B97,ProjectMatrix,3,0)","v":"Develop Data Governance framework that includes ongoing data management quality services via identifying people and roles, determining processes and standards, and installing tools to identify, monitor, and prevent data quality issues (including duplication, inconsistency, and incompleteness). "},{"$f":"VLOOKUP(B97,ProjectMatrix,13,0)","v":"4Q16"},{"$f":"VLOOKUP(B97,ProjectMatrix,14,0)","v":2020},{"$f":"VLOOKUP(B97,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.25},{"$f":"VLOOKUP($B97,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B97,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B97,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B97,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":1545694.1176470588},{"$f":"SUM(H97:J97)*'Modified Costs (R) '!$C$228","v":154569.41176470587},{"$f":"(H97+I97+G97*J97)*(1+'Modified Costs (R) '!$C$228)","v":425065.8823529412},{"$f":"((1-G97)*J97)*(1+'Modified Costs (R) '!$C$228)","v":1275197.6470588234},{"$f":"SUM(L97:M97)","v":1700263.5294117646},{"$f":"VLOOKUP($B97,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B97,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B97,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O97:Q97)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O97+P97+G97*Q97)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G97)*Q97)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"SUM(S97:T97)","v":{"$error":"#VALUE!"}},0,null,null,"Mostly business engagement needed"]
[null,"DCV-2","Data Quality, Management & Cleanup ","Execute on the Data Governance Framework through ownership, cleanup, data management and synchronization,  and quality assurance and controls to ensure accuracy and consistency of data across all systems. This will be prioritized based on benefit delivery and/or project timeline. G1- Expand Master Data to include relationship between Customer and Asset. Gives a complete landscape of all customer data in relation to assets. G2- Integration of SAP and GIS providing a Geo-spatial view of work, customers, and assets. Visually representing it on the GIS system. ","1Q17",2020,{"$f":"VLOOKUP(B98,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.35},{"$f":"VLOOKUP($B98,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":1000000},{"$f":"VLOOKUP($B98,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":1968000},{"$f":"VLOOKUP($B98,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B98,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":5994400},{"$f":"SUM(H98:J98)*'Modified Costs (R) '!$C$228","v":896240},{"$f":"(H98+I98+G98*J98)*(1+'Modified Costs (R) '!$C$228)","v":5572644},{"$f":"((1-G98)*J98)*(1+'Modified Costs (R) '!$C$228)","v":4285996},9858640,{"$f":"VLOOKUP($B98,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":1000000},{"$f":"VLOOKUP($B98,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":1968000},{"$f":"VLOOKUP($B98,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O98:Q98)*'Modified Costs (R) '!$C$228","v":296800},{"$f":"(O98+P98+G98*Q98)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G98)*Q98)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0,null,null,"Largest resource impact to IT","Concern raised - how do we know what is targeted for 2017? Suggest we position 2017 to stand up all of the tools needed across all data programs to keep focus on foundational. Also 2M for HW in 2017 seems way too high for this effort. Suggestion to add separate line item for IT work required to support all efforts and then have this be 2017 focus along with Governance"]
[null,"DCV-3","Data Analytics","The Data Analytics project provides an enhanced analytics of customer and transactional data for PSE. This will enable the business to gain a better understanding of various customer data points and make data driven decisions. Includes, HADOOP and the transcription of calls converted to text for integration into the \"Data Lake\".","4Q16",2020,{"$f":"VLOOKUP(B99,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.85},{"$f":"VLOOKUP($B99,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B99,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B99,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B99,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":2923670.588235294},{"$f":"SUM(H99:J99)*'Modified Costs (R) '!$C$228","v":292367.0588235294},{"$f":"(H99+I99+G99*J99)*(1+'Modified Costs (R) '!$C$228)","v":2733632},{"$f":"((1-G99)*J99)*(1+'Modified Costs (R) '!$C$228)","v":482405.64705882361},3216037.6470588236,{"$f":"VLOOKUP($B99,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":1000000},{"$f":"VLOOKUP($B99,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":1230000},{"$f":"VLOOKUP($B99,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O99:Q99)*'Modified Costs (R) '!$C$228","v":223000},{"$f":"(O99+P99+G99*Q99)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G99)*Q99)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0]
[null,"DCI-5","Customer 360 Data View","The internal capability for PSE to expose the full information of the Customer's data, in a 360 degree data view. This will bring the channels together in an easy visualization.  Customer 360 View project will consolidate customer data and interaction with PSE (i.e. billing, payment, call history, lease services, outages, billing inquiries, street light installations, energy efficiency programs, etc.). This will enable  the CSR, FSR, Customer, and other authorized PSE employees to have access to the respective data associated with the customer.","1Q17","1Q18",{"$f":"VLOOKUP(B100,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.85},{"$f":"VLOOKUP($B100,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":280000},{"$f":"VLOOKUP($B100,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":615000},{"$f":"VLOOKUP($B100,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B100,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":2298880},{"$f":"SUM(H100:J100)*'Modified Costs (R) '!$C$228","v":319388},{"$f":"(H100+I100+G100*J100)*(1+'Modified Costs (R) '!$C$228)","v":3133952.8000000003},{"$f":"((1-G100)*J100)*(1+'Modified Costs (R) '!$C$228)","v":379315.20000000007},3513268.0000000005,{"$f":"VLOOKUP($B100,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":280000},{"$f":"VLOOKUP($B100,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":615000},{"$f":"VLOOKUP($B100,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O100:Q100)*'Modified Costs (R) '!$C$228","v":89500},{"$f":"(O100+P100+G100*Q100)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G100)*Q100)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},0]
[null,"DCI-9A","Rules Engines","BRF+ can be utilzied to create rules based decisions based on specific customer data, which can be used on Mobile, Web, IVR  and CSR Channels.  For e.g. these rules can enable CSR agents to receive predictive notifications, customer to receive respective alerts on web, mobile, IVR, etc.  This project will have overlap with DCI-3 & DCI-13. ","2Q17","4Q17",{"$f":"VLOOKUP(B101,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B101,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B101,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B101,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B101,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":378624},{"$f":"SUM(H101:J101)*'Modified Costs (R) '!$C$228","v":37862.400000000001},{"$f":"(H101+I101+G101*J101)*(1+'Modified Costs (R) '!$C$228)","v":374837.76000000007},{"$f":"((1-G101)*J101)*(1+'Modified Costs (R) '!$C$228)","v":41648.639999999999},416486.40000000008,{"$f":"VLOOKUP($B101,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":0},{"$f":"VLOOKUP($B101,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B101,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O101:Q101)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(O101+P101+G101*Q101)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G101)*Q101)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},1," - Needs to shift due to IVR upgrade and enhancement timing. This is not a 2017 effort - needs to move to 2018 at earliest. \n - Break apart into 2 separate rows: HANA Predictive Engine and BRF+ Rules Engine, so we can manage dates independently.  They are different SW products.  BRF+ we have in place now, and can use when needed.  HANA Pred needs to be purchased and stood up."]
[null,"DCI-9B",{"$f":"VLOOKUP(B102,ProjectMatrix,2,0)","v":"Hana Predictive"},{"$f":"VLOOKUP(B102,ProjectMatrix,3,0)","v":"HANA Predictive Engine and BRF+ to create rules based on specific customer data, which can be used on Mobile, Web, IVR  and CSR Channels. "},"2Q18","4Q18",{"$f":"VLOOKUP(B102,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.9},{"$f":"VLOOKUP($B102,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":0},{"$f":"VLOOKUP($B102,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B102,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B102,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":0},{"$f":"SUM(H102:J102)*'Modified Costs (R) '!$C$228","v":0},{"$f":"(H102+I102+G102*J102)*(1+'Modified Costs (R) '!$C$228)","v":0},{"$f":"((1-G102)*J102)*(1+'Modified Costs (R) '!$C$228)","v":0},0,{"$f":"VLOOKUP($B102,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":20000},{"$f":"VLOOKUP($B102,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B102,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O102:Q102)*'Modified Costs (R) '!$C$228","v":2000},{"$f":"(O102+P102+G102*Q102)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G102)*Q102)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"}]
[null,"DCV-6","Auto-Categorization of Customer Calls","Technology solution to accurately capture why customers call and reduce duplicate, manual tasks by CSRs.  This function will eliminate redundancy in business process, improve data integrity and clearly define the main purpose of each customer interaction based on the agent’s actions. ","1Q17","2Q17",{"$f":"VLOOKUP(B103,'Modified Costs (R) '!ProjectCostMatrix,8,0)","v":0.85},{"$f":"VLOOKUP($B103,'Modified Costs (R) '!ProjectCostMatrix,30,0)","v":40000},{"$f":"VLOOKUP($B103,'Modified Costs (R) '!ProjectCostMatrix,23,0)","v":0},{"$f":"VLOOKUP($B103,'Modified Costs (R) '!ProjectCostMatrix,47,0)+VLOOKUP($B103,'Modified Costs (R) '!ProjectCostMatrix,48,0)","v":117472},{"$f":"SUM(H103:J103)*'Modified Costs (R) '!$C$228","v":15747.2},{"$f":"(H103+I103+G103*J103)*(1+'Modified Costs (R) '!$C$228)","v":153836.32000000004},{"$f":"((1-G103)*J103)*(1+'Modified Costs (R) '!$C$228)","v":19382.880000000005},173219.20000000004,{"$f":"VLOOKUP($B103,'Modified Costs (R) '!ProjectCostMatrix,35,0)","v":40000},{"$f":"VLOOKUP($B103,'Modified Costs (R) '!ProjectCostMatrix,21,0)","v":0},{"$f":"VLOOKUP($B103,'Modified Costs (R) '!ProjectCostMatrix,42,0)","v":"XXXXXX"},{"$f":"SUM(O103:Q103)*'Modified Costs (R) '!$C$228","v":4000},{"$f":"(O103+P103+G103*Q103)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$f":"((1-G103)*Q103)*(1+'Modified Costs (R) '!$C$228)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},1,"Needs to shift due to IVR timing. This is not a 2017 effort - needs to move to 2018 at earliest"]
[null,"Project Total",null,null,null,null,"Total",{"$f":"SUM(H4:H103)","v":4820000},5981500,67670112.296993464,7847161.2296993462,{"$f":"SUM(L4:L103)","v":69983120.050886273},16335653.475806538,86318773.526692837,17890000,10772000,4.5,2866200.45,{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"},""]
[null,"Key"]
[null,null,"Capabilities Delivered in 2017",null,null,null,"Check",{"$f":"'Modified Costs (R) '!AD163","v":6520000},{"$f":"'Modified Costs (R) '!W163","v":5981500},{"$f":"'Modified Costs (R) '!AU163+'Modified Costs (R) '!AV163","v":68518112.296993479},{"$f":"SUM(H106:J106)*'Modified Costs (R) '!C228","v":8101961.2296993481}]
[null,null,null,null,null,null,null,null,null,null,null,null,null,{"$f":"SUM(H106:K106)","v":89121573.526692823},{"$f":"'Modified Costs (R) '!AI163","v":21790000},{"$f":"'Modified Costs (R) '!U163","v":10772000},{"$f":"'Modified Costs (R) '!AP163","v":"XXXXXX"},{"$f":"SUM(O107:Q107)*'Modified Costs (R) '!C228","v":3256200},null,null,{"$f":"SUM(O107:R107)","v":35818200}]
["Category Implementation Costs (2016-2020)"]
[]
["Category",null,null,null,null,null,null,"2017\nSoftware","2017\nHardware","2017\nServices","2017\nContingency","2017\nCapex","2017\nOpex","2017\nTotal","Overall\nSoftware","Overall\nHardware","Overall\nServices","Overall\nContingency","Overall\nCapex","Overall\nOpex","Overall\nTotal"]
["Program Management and Governance",null,null,null,null,null,null,{"$f":"SUMIF($A$4:$A$103,$A111,H$4:H$103)","v":0},0,0,0,0,0,0,0,0,0,0,0,0,0]
["Super 5 -  1) Explain my Bill",null,null,null,null,null,null,0,0,0,0,0,0,0,0,0,0,0,0,0,0]
["Super 5 -  2)Pay my Bill",null,null,null,null,null,null,0,0,0,0,0,0,0,0,0,0,0,0,0,0]
["Super 5 -  3 )Financial Assistance",null,null,null,null,null,null,0,0,0,0,0,0,0,0,0,0,0,0,0,0]
["Super 5 -  4) Unexpected Service Interruption",null,null,null,null,null,null,0,0,0,0,0,0,0,0,0,0,0,0,0,0]
["Super 5  - 5) Planned Service Event",null,null,null,null,null,null,0,0,0,0,0,0,0,0,0,0,0,0,0,0]
["Digital Core - I. Consistent Cross Channel Experience",null,null,null,null,null,null,0,0,0,0,0,0,0,0,0,0,0,0,0,0]
["Digital Core - II. Predictive and guided call center experience",null,null,null,null,null,null,0,0,0,0,0,0,0,0,0,0,0,0,0,0]
["Digital Core - III. Integrated Work Management",null,null,null,null,null,null,0,0,0,0,0,0,0,0,0,0,0,0,0,0]
["Digital Core - IV. SAP/AMI Advanced Functionality",null,null,null,null,null,null,0,0,0,0,0,0,0,0,0,0,0,0,0,0]
["Digital Core - V. Data",null,null,null,null,null,null,0,0,0,0,0,0,0,0,0,0,0,0,0,0]
[null,null,null,null,null,null,"Total",{"$f":"SUM(H111:H121)","v":0},{"$f":"SUM(I111:I121)","v":0},0,0,0,0,0,0,0,0,0,0,0,0]
[]
[]
["Post-Project Implementation Costs (2016-2020)"]
[]
[null,null,"Description",null,2017,"Overall"]
[null,null,"Software Maintenance Capitalized",null,{"$f":"'Modified Costs (R) '!E171*(1+'Modified Costs (R) '!$C$228)","v":770000.00000000012},{"$f":"SUM('Modified Costs (R) '!E171:K171)*(1+'Modified Costs (R) '!$C$228)","v":2204400}]
[null,null,"Hardware O&M (13%)",null,{"$f":"'Modified Costs (R) '!F178","v":0},{"$f":"SUM('Modified Costs (R) '!F178:L178)","v":1120405}]
[null,null,"Software O&M (20%)",null,{"$f":"'Modified Costs (R) '!F179","v":0},{"$f":"SUM('Modified Costs (R) '!F179:L179)","v":2004000}]
[null,null,"Addition PSE staffing O&M (5%)",null,{"$f":"'Modified Costs (R) '!F181","v":391878.06786467979},{"$f":"SUM('Modified Costs (R) '!F181:L181)","v":3012513.2925259639}]
[null,null,"Total",null,{"$f":"SUM(E128:E131)","v":1161878.06786468},{"$f":"SUM(F128:F131)","v":8341318.2925259639}]
[]
[null,null,"Total Costs",null,{"$f":"E132+N104","v":87480651.594557524},{"$f":"F132+U107","v":44159518.292525962}]
[]
[null,null,null,null,"Pie Charts"]
[]
[null,null,null,null,null,2017]
[null,null,null,null,"Category","Total","Capex"]
[null,null,null,null,"Software",{"$f":"K122","v":0}]
[null,null,null,null,"Hardware",{"$f":"L122","v":0}]
[null,null,null,null,"Services",{"$f":"M122","v":0}]
[null,null,null,null,"Contingency",{"$f":"N122","v":0}]
[null,null,null,null,"Total",{"$f":"SUM(F140:F143)","v":0}]

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["GTZ Roadmap & Cost Summary"]
["ID","Project","Description","Start \nDate","End \nDate","Services \nCapex  Ratio","2017\nSoftware","2017\nHardware","2017\nServices","2017\nContingency","2017\nCapex","2017\nOpex","2017\nTotal","Overall\nSoftware","Overall\nHardware","Overall\nServices","Overall\nContingency","Overall\nCapex","Overall\nOpex","Overall\nTotal",null,null,2500000]
["Program Management and Governance",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Multi-Year?",">$2.5 Million"]
["PM-1","Program Management","Funding  of PMO resources to fully staff required roles with competent and qualified resources. Training and on-boarding will occur as necessary and performance plans, performance management and coaching/mentoring will be standard activities. (includes Cost Center Costs)","3Q16",2020,0.9,0,0,4573297.777777778,457329.77777777781,4527564.8000000007,503062.75555555552,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,1,1]
["PM-2","Organization Change Management & Customer Communications strategy","The capability to support change within the business and to our customers. Includes: \n- Stakeholder identification\n- Program-wide OCM strategy\n- Training plan\n- Communications strategy (internal and external)\n- On-going change assessments and analyses \n","1Q17",2020,0.3,0,0,3596640,359664,1186891.2000000002,2769412.8000000003,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,1,1,1]
["PM-3","Customer rollout - communications execution","External communication and marketing to customers as capabilities become enabled through the GTZ project plan.  Strategy developed as part of PM-2.","1Q17",2020,0,0,0,0,0,0,0,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,1,0,1]
["PM-4","GTZ Benefits & Balance Scorecard","Creating the dashboard to capture the GTZ benefits realization & balance scorecard","1Q17",2020,0,0,0,449580,44958,0,494538.00000000006,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,1,0,1]
["PM-5","Regulatory Work stream","Regulatory Support: GTZ to continuously work with Regulatory, compliance and other governing organization like the WA State Department of Commerce. GTZ team will have to complete the research to provide supporting materials to regulatory departments. Potential areas of change are payment arrangements, budget payments, disconnect notice delivery method, increase disconnect fee, deposit collection in the field, SSN for account setup and collections, correspondence changes for self-service, and Bill Payment Assistance for Low Income Customers.","1Q17",2020,0,0,0,59944,5994.4000000000005,0,65938.400000000009,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,1,0,1]
["PM-6","Program Mobilization and Planning","This includes the funding and resources for the GTZ program initiation. ","4Q16","2Q17",0,0,0,841386.66666666663,84138.666666666672,0,925525.33333333337,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["PM-8","Customer Experience Journey Mapping  ","Stand-up internal journey mapping capability. ","1Q17",2020,0,0,0,209804,20980.400000000001,0,230784.40000000002,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,1,0,1]
["Super 5",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"",0,""]
["1) Explain my Bill",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"",0,""]
["S1-2","Bill Code Enhancement CSA - Phase 2","Identify accurate description of the Miscellaneous Adjustments (MA) on residential  & collective accounts bills for approximately 18 scenarios.\nMissing or unclear information on bills \nDecrease cost of postage due to the number of bill pages and resolve overage print charges  received \nSystem checks to prevent inaccurate data being entered into fields (converting free form to drop-down menus) for non-consumption and SAP Sales and Distribution (SD) charges created by employees ","2Q16","2Q17",0.9,0,0,258624,25862.400000000001,256037.76000000004,28448.639999999996,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["S1-3","Full realization of  Energy Usage across Digital Core","Refine Billing and Usage Process to utilize Digital Core capabilities and develop business and functional requirements for implementation by DC team. Thereby provide consistent Billing Explanation experience across all customer facing channels as well as enabling CSR. ","1Q17","4Q18",0.9,0,0,169888,16988.8,168189.12000000002,18687.679999999997,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,1,0,1]
["S1-4","Full realization of energy efficiency across Digital Core","Linking EE systems to the digital core (NEXANT, OPower, SAP and others). Customer is proactively notified of high usage through preferred channel and are directed to self service resource that identifies specific areas whereby customer can become more energy and cost efficient. Specifically, late paying customers are directly marketed to based on channel preferences with regard to energy efficiency / savings opportunities. Provide API for residential and business customers to pull PSE energy usage date into the system of their choice?\n","1Q17","4Q18",0.9,0,0,1061800,106180,1051182,116797.99999999997,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,1,0,1]
["2)Pay my Bill",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"",0,""]
["S2-1","No Fee Bank Card","This project was identified as a result of the Billing and Payment Roadmap completion in April and UTC’s approval of the no fee bank card processing on 3/26/2016.  This project is addressing the Bill Matrix payment channel that processes 1.2 million transactions annually.  The forecast is to grow this channel 64% to 2.2 million transactions the first year.  The no-fee bank card processing capabilities completion by August 2016 is included in Docket UE-160203 and Docket UG-160204 order 01 Granting the Amended Accounting Petition, which includes rate recover of the fee-free payment program.\n \n","2Q16","3Q16",0.9,0,0,0,0,0,0,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["S2-2","Billing Performance Improvements","Reduce the number of billing exceptions from 22,000 per year to approximately 7,000 EMMA Cases and correct within the new 60 day billing rule.  There are management processes, training along with Metering and SAP system enhancements required to achieve this goal.","2Q16","4Q16",0.9,0,0,0,0,0,0,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["S2-3","Bill Due Reminder","Provide a notification to users who have not paid or scheduled a payment within 5 days of their due date that their payment date is approaching, along with a prompt to pay now for Fiserv customers.","2Q16","3Q16",0.9,0,0,0,0,0,0,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["S2-4","Fiserv Balance","Display a real time balance, explanation of type of account (active or closed) and remove closed accounts if they are paid in full through the Bank Withdrawal Pay Page through FISERV. ","2Q16","3Q16",0.9,0,0,0,0,0,0,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["S2-5","Non Consumption Billing","Enhance the SAP system and automate the process to provide a comprehensive billing experience for customers who receive, make payment and collections for non-consumption bills.  ","4Q17","1Q18",0.9,0,0,264312,26431.200000000001,261668.88000000003,29074.319999999996,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,1,0,1]
["S2-6","Customer Pre-payment (incl real time presentment, bill on-demand)","The customer will have the ability to pre-pay their energy bill, ensuring they are always within their budget.","2Q18","1Q19",0.9,0,0,0,0,0,0,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["S2-7","Billing and Payment Improvement (M2C)","SAP changes to support Billing Exception Processing, payment arrangement, budget billing, installment  and deposit plans.\nBusiness Rule changes to optimize the meter to cash process within SAP\nQuality Control Dashboards from source information","1Q17","4Q17",0.9,0,0,472304,47230.400000000001,467580.96000000008,51953.439999999988,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["S2-8","Enable Digital Billing and Payment Capabilities (Mobile, IVR, Web)","Billing and Payment transactions via all self serve channels \nDecommission and Convert customers from previous provider service\nConsolidated Bills for Customers\nCustomer Notification Preference\nE-wallet for customer bank card - reoccurring payments\nPayment History Clarity                                                                                         ","1Q17","4Q17",0.9,0,369000,1484384,185338.40000000002,1875440.1600000001,163282.23999999996,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["S2-9","Faster Pmt Posting","Posting the payment to the customer account in real time from the Customer and Field Collections workforce mobility\n","1Q17","4Q17",0.9,0,0,674720,67472,667972.80000000005,74219.199999999997,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["S2-10","Full realization of bill and make / manage payment across Digital Core","Refine Billing and Payment processes to utilize Digital Core capabilities and develop business and functional requirements for implementation by DC team. Thereby providing consistent Billing and Payment experiences across all customer facing channels as well as enabling CSR. ","1Q17","4Q17",0.9,0,0,337360,33736,333986.40000000002,37109.599999999999,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
[" 3 )Financial Assistance",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"",0,""]
["S3-1","TSI Dunning","The “TSI–Dunning” Project  will implement a behavioral scoring software solution purchased from Total Solutions Inc. (“TSI”) leveraging a vendor-hosted strategy.   This will result in eliminating the customers who have a high propensity to pay although late.  The actual customers who are likely not to pay are acted upon in the collection process immediately.","2Q16","2Q16",0.9,0,0,0,0,0,0,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["S3-2","Payment Arrangement/Budget/Deposit","Auto -Payment Arrangement/Budget/Deposit via all self serve channels - This includes account set-up requirements and management of account changes. This will allow PSE to leverage SSN's with Experian and TSI to determine deposit requirements.","2Q17","1Q18",0.9,0,0,1163892,116389.20000000001,1152253.08,128028.11999999998,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,1,0,1]
["S3-3","Collection Cycle Improvement & Agency Integration","Expedite Collection activities and payment application (reduce cycle time from 111 days to 45 days) and integration with the collection agencies.","1Q17","4Q17",0.9,0,0,728697.6,72869.759999999995,721410.62400000007,80156.73599999999,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["S3-4","Full realization across Digital Core","Refine Financial Assistance  processes to utilize Digital Core capabilities and develop business and functional requirements for implementation by Digital Core team. Thereby provide consistent experience across all customer facing channels,  as well as enabling CSR for customer propensity to pay, budgeting, arrangements and C&C","3Q17","4Q18",0.9,0,61500,101610.66666666667,16311.066666666669,168244.56000000003,11177.173333333332,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,1,0,1]
["S3-5","Energy Assistance (Low Income)","Improve Customer Access to Low Income Funds (LIHEAP, PSE HELP and WARM funds) along with timely Application of Customer Pledge Credits to Active Accounts.  This real-time integration with the agencies enables on-line customer scheduling, application and status checking.  There is also a data component to identify candidate customers who may qualify for bill payment assistance, performance of the agencies and relationship between low income customers and delinquency.","4Q16","4Q17",0.9,0,0,1149440,114944,1137945.6000000001,126438.39999999998,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["S3-6","Full realization of leveraging low energy assistance programs across Digital Core","Refine Energy Assistance Programs to utilize Digital Core capabilities and develop business and functional requirements for implementation by Digital Core team. Thereby provide consistent experience across all customer facing channels,  as well as enabling CSR for customer propensity to pay, budgeting, arrangements and C&C","3Q17","4Q18",0.9,0,61500,101610.66666666667,16311.066666666669,168244.56000000003,11177.173333333332,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,1,0,1]
[" 4) Unexpected Service Interruption",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"",0,""]
["S4-1","Manage Outage Orders ","Outage orders captured from initiation to resolution presented to the customer across all channels. This would be the process of designing the UX for outage management (planned and unplanned) for all channels. It would include the user flow for submission of outages as well as what notifications customers ideally want, what kind of updates and how often, etc.  this would be part of the Customer Experience Design project. This should occur before providing interim solutions that could fall short of customer expectations and erode trust. \n\nA process and tools to create and execute proactive outage notifications to customers across all applicable channels. The channel and type of outage notification will be maintained through \"Manage Outage Preferences\" (Preference Center DCI-7).  Physical comm to customers will be via Comm Gateway service (DCI-8)","2Q17","1Q18",0.9,0,246000,759060,100506,1022069.4000000001,83496.599999999991,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,1,0,1]
["S4-2","SAP Mutli Channel Foundation for Utilities (MCF)","Develop new description with Joe","3Q16","4Q16",0.9,0,0,0,0,0,0,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["S4-3","P15 - OMS-AMI (Outage Support)","To interface AMI meter exception data (power on / power off messages) with the Electric Operations  OMS to augment the outage prediction models in OMS. To proactively manage communication to AMI enabled customers regarding outage occurrences and restoration. ","4Q19",2020,0.9,0,0,0,0,0,0,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["S4-4","P1 - AMR to OMS Integration","Integration of residential electric meter \"last gasp\" indications though the AMR MDMS system with the Power On Outage Management system to provide indication of power outage to a meter and groupings of meters.","3Q16","4Q16",1,0,0,0,0,0,0,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["S4-5","Full realization of outage and restoration across Digital Core","Refine Outage and Restoration  Process to utilize Digital Core capabilities and develop business and functional requirements for implementation by Digital Core team. Thereby provide consistent experience across all customer facing channels,  as well as enabling CSR for customer propensity to pay, budgeting, arrangements and C&C.","1Q17","4Q18",0.9,0,246000,169888,41588.800000000003,438789.12000000005,18687.679999999997,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,1,0,1]
["S4-6","Full realization of street light across Digital Core","Refine Street Light processes to utilize Digital Core capabilities and develop business and functional requirements for implementation by Digital Core team. Thereby provide consistent experience across all customer facing channels,  as well as enabling CSR.\n1. Automate Street Light Request\n2. Street Light Online Reporting Sys.\n3. GIS Updates\n4. Street Light Outage Map",2020,2020,0.9,0,0,0,0,0,0,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["5) Planned Service Event",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"",0,""]
["S5-1","Self Service for customer, ability to add additional authorized user","A self service process that allows the customer to add an authorized user to their account.","4Q17","1Q18",0.9,0,0,146840,14684,145371.6,16152.399999999998,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,1,0,1]
["S5-3","Manage Account(s) and Profile","A self service process for a new customer to create, manage and setup an account online - the integration aspect with SAP data must also be considered","1Q17","1Q18",0.9,0,0,287360,28736,284486.40000000002,31609.599999999995,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,1,0,1]
["S5-4","Stop, Start, and Transfer for property managers and business customer","The Start Stop Transfer project delivered a new self service web experience focused on residential customers.  Commercial accounts and landlords have complexities that could not be addressed in the original project but would mitigate additional call volume.","3Q17","1Q18",0.9,0,0,210346.66666666666,21034.666666666668,208243.20000000001,23138.133333333328,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,1,0,1]
["S5-6","Full realization SST across Digital Core","Refine Start, Stop and Transfer processes to utilize Digital Core capabilities and develop business and functional requirements for implementation by Digital Core team. Thereby provide consistent experience across all customer facing channels,  as well as enabling CSR for Start, Stop and Transfer. ","1Q17","4Q18",0.9,0,123000,169888,29288.800000000003,303489.12000000005,18687.679999999997,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,1,0,1]
["S5-7","Create/Change Service Orders","A self service process for customers to create (schedule) and change service order requests through pse.com.  Will include access to multiple types of services including appliance service, re-lights, etc.  This is the web front end work for project DCIII-9 (P8).","3Q17","1Q18",0.9,0,0,631040,63104,624729.60000000009,69414.399999999994,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,1,0,1]
["S5-8","Remote Disconnect/Reconnect (Elec. only) for service/construction","PSE will utilize AMI technology to allow for self service remote disconnect/reconnect for electric customers for service/construction - across all digital channels.","1Q19","4Q19",0.9,0,0,0,0,0,0,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["S5-9","Customer self-service scheduling process","Implementing the PSE process to support customer self service and the ability for customers to schedule their service with PSE online with updates on their request status.","2Q18","4Q18",0.9,0,0,0,0,0,0,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["S5-10","Full realization make and manage service orders across Digital Core","Refine Make and Manage Service Order processes to utilize Digital Core capabilities and develop business and functional requirements for implementation by Digital Core team. Thereby provide consistent experience across all customer facing channels,  as well as enabling CSR for Make and Manage Service Order.","1Q17","4Q18",0.9,0,61500,169888,23138.800000000003,235839.12000000002,18687.679999999997,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,1,0,1]
["S5-11","Remote Disconnect/Reconnect for Payment (Elec. only)","PSE will utilize AMI technology to allow for remote disconnect/reconnect for delinquent electric customers.  This will eliminate 205,000 truck rolls to either disconnect and/or collect overdue bills in the field.  There are another 55,000 truck rolls eliminated for re-connect in the field.","3Q18","2Q19",0.9,0,0,0,0,0,0,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["S5-12","Full realization dis(re)connect across Digital Core","Refine Disconnect  and Reconnect  processes to utilize Digital Core capabilities and develop business and functional requirements for implementation by Digital Core team. Thereby provide consistent experience across all customer facing channels,  as well as enabling CSR for Make and Manage Service Order.","1Q17","4Q18",0.9,0,0,169888,16988.8,168189.12000000002,18687.679999999997,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,1,0,1]
["S5-13","Manage Services & Products e.g. Leasing","A PSE customer can utilize self service options for information pertaining to all of their services with PSE in one place.  ","1Q19","2Q19",0.9,0,0,0,0,0,0,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["S5-14","Manage Energy Efficiency programs","A PSE customer can utilize self service options for information pertaining to all of their EE services with PSE in one place.","2Q16","3Q16",0.9,0,0,0,0,0,0,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["S5-15","Intelligent migration of web content (learn about PSE and community)","Migration of PSE.com static content to the new web platform in a more user-friendly format.","4Q17","1Q18",0.9,0,0,146840,14684,145371.6,16152.399999999998,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,1,0,1]
["S5-16","Veg. Management Online Reporting Sys.","A Self service guided process for customers to submit vegetation management concerns. This will include the back-end process development as well as the technology interface between the veg. management group and the customer. ","1Q19","2Q19",0.9,0,0,0,0,0,0,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["S5-17","Full realization of customer services across Digital Core","Alignment with digital core's foundational capabilities.","1Q17","4Q18",0.9,0,0,169888,16988.8,168189.12000000002,18687.679999999997,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,1,0,1]
["Digital Core",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"",0,""]
["I. Consistent Cross Channel Experience",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"",0,""]
["DCI-1","Web, Mobile App and Content Management (including responsive web mobile)","The project involves revamping PSE.com customer facing web and content management platform - includes basic design aspects, customer experience and other supported functionalities on web and mobile web. This enables customer to easily navigate to PSE information, Account Management and Usage. The mobile application platform will enable design and development of both native and hybrid customer facing as well as integrate with backend systems for services. Provides mobile native functions for billing, payment, usage, account maintenance and geolocation capability of field employees.  (DCI-2 will inform the look and feel of the content, but it is standalone in regards to content that will be included. The feature content of the app will be determined in the initiation phase of the project). ","4Q16","3Q18",0.9,0,0,6370800,637080,6307092.0000000009,700787.99999999988,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,1,1]
["DCI-2","Customer Experience Design for all channels","Provide a consistent design for customer interactions across Super 5 programs for all the channels, so that customer experience is seamless across all channels.  The external consultant would initiate and run all required workshops to gather requirements. Guidelines, visual prototypes or prompts of each channel.","4Q16","1Q17",0.9,0,0,881040,88104,872229.60000000009,96914.4,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["DCI-3","Campaign Management ","A PSE driven platform (i.e. PSE would initiate the information vs. Preference center (DCI-7)) that allows for centralization of all communication tools for segmentation  based on customers parameters. The management of email and text messaging to individual and segmented customer(s) based on pre-defined business rules or predictive engine. This helps to consolidate and enhance customer communication, increase customer out-reach, provide details on usage and other account related information.   ","1Q18","3Q18",0.9,0,0,0,0,0,0,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["DCI-6","Social Media Listening and Publishing","Enable PSE to communicate with customers through social media channels and analyze customer responses.  This will enable PSE to listen and analyze customer posts on social  media platforms regarding PSE services(outages and other services related issues).","1Q18","2Q18",0.9,0,0,0,0,0,0,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["DCI-7","Preference Center ","A self service preference center will be offered to the PSE customer. This will enable the customer to sign up for and manage proactive communication on various topics (e.g. payment notification, billing notification, unusual usage, outage preferences, etc.) through various channels (i.e. email, text, phone). This utilizes the communication gateway (DCI-8).","1Q17","2Q17",0.9,0,0,1762080,176208,1744459.2000000002,193828.8,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["DCI-8","Communication Gateway & Proactive Notifications","The project will provide a technology platform that allows PSE to communicate consistently and proactively across all channels e.g. text, email, outbound calling, app notification. This will enable PSE to align all communications with the customer across different channels such as email, text and mobile notification.","4Q16","2Q17",0.9,0,0,1262080,126208,1249459.2000000002,138828.79999999999,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["DCI-10","Call me back (Automated Outbound Calling)","The Call Me Back project will allow the customer to request a call back from IVR.  Automated Outbound Calling software would automatically call back the customer. There will be funding utilized during initiation to determine the viability of these capability.","1Q17","2Q17",0.9,0,0,1174720,117472,1162972.8,129219.19999999998,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["DCI-12","Web Analytics","The  Web Analytics project provides a platform for business to analyze customer activity and behavioral data sourced from web and mobile channels.  Costs only include robust web analytics and piping output into the Data Lake.","4Q17","1Q18",0.9,100000,615000,293680,100868,1077243.2000000002,32304.799999999996,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,1,0,1]
["DCI-13","ECC and CRM on Hana","Foundational migration of CRM and ECC to HANA database. Enables predictive analysis, real time billing, expedited analysis of customer data required for predictive notifications.","4Q16","2Q17",null,null,null,null,null,null,null,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["PM-7","Cross Program Technical Integration","Covers technical integration unknowns that pop up and need to be addressed.  Ties to what CenterPoint did - they had 5M across their 80M program so we should use this to help identify what we need to budget for.  This program will cover all the technical processes integration between the different programs like Web, Mobile, OMS-AMI and AMI to SAP integration, also any integration with CRM, IVR and Web should be defined and covered under this program","1Q17",2020,0.9,0,0,3596640,359664,3560673.6,395630.39999999997,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,1,1,1]
[" II. Predictive and guided call center experience",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"",0,""]
["DCII-1","IVR Enhancements - Natural Voice ","The project involves enhancing and enriching existing IVR infrastructure with added capabilities for natural voice. It includes enabling vendor/software specific natural voice options along with the design and delivery of additional functionality required for PSE.   Natural voice support will allow customers to have a back and forth interaction with IVR for various service aspects compared to a traditional touch button option. Customers can choose from a variety of options presented which will lead to faster issue and call resolution as they get routed to agents (in applicable scenarios). ","3Q17","4Q17",0.9,1000000,246000,1174720,242072,2533572.8000000003,129219.19999999998,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,1,1]
["DCII-2","IVR Enhancements - Predictive","The project involves enhancing and enriching existing IVR infrastructure (Cisco) with added predictive capabilities for call routing (route to the right agent), call context (predict and understand reason for the call) and call content (provide right information to IVR and CSR). Predictive IVR along with Natural voice will provide up front requisite information to the customer based on available data in the system. A set of business specific predictive rules will be developed and exposed to IVR software enabling better self-service, informed customer service, better call routing, improved service metrics and better customer satisfaction.\n","4Q17","1Q18",0.9,0,123000,440520,56352,571414.80000000005,48457.2,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,1,0,1]
["DCII-3","Predictive alerts from CSR Screen","The project involves enhancing and enriching agent CRM screen with context specific and in the moment predictive alerts with respect to the customer being serviced. The most important set of business defined predictive scenarios and associated alerts will be designed in the system and the same will be exposed to agents in SAP CRM as intelligent and context specific alerts based on the identified customer. The alerts will include all supported business functions and will be a mix of both proactive and predictive functions based on customer specific information available in the system. CSR's will use predictive alerts as a complimentary function to natural voice and predictive IVR. These will give them more insight in to customer specific requests, pending actions and available/possible service call reasons. Intelligent and context specific alerts like these would help in faster call resolution and better overall service metrics.","1Q19","2Q19",0.9,0,0,0,0,0,0,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["DCII-4","Multi-channel Call Center (online chat, email)","The project involves adding new communication channels - online chat and email - as additional avenues for customer service enabling PSE's move towards digital transformation and Omni channel service. This will complement existing customer service channel of phone/IVR and will empower customers by providing additional ways to get in touch with PSE. Dedicated and trained CSR's will own incoming customer query queues for online chat and email just like they do with phones. They'll have access to all customer information (Customer 360) enabling them to efficiently and effectively service PSE customers through chat and email also. All business functions and customer service processes will be supported seamlessly giving both customers and agents a true omnichannel presence. (This system would replace EGain, this does not include co-browsing functionality). The data from the web-chat and email with agent should be able to feed through BW to Hana for further analytics. ","4Q17","4Q18",0.9,0,0,86208,8620.8000000000011,85345.919999999998,9482.8799999999974,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,1,0,1]
["DCII-5","CRM - CSR Guided Experience  with 3 click navigation (CRM modification, excluding Hana/prediction)","The project involves enabling CSR guided experience with 3 click navigation for pre-defined business scenarios. Guided experience will enable a step by step procedure based user experience for agents in SAP CRM especially for critical business scenarios like Start/Stop/Transfer, Service orders, Customer master data creation etc. Standard SAP CRM functionality (guided procedures) will be leveraged as a baseline and any PSE specific requirements will be designed as add ons. This will provide additional intelligence and guidance to CSR's as they navigate through various business processes eventually leading to better service metrics, faster resolution and improved customer satisfaction.","4Q17","4Q18",0.9,0,246000,1149440,139544,1408545.6,126438.39999999998,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,1,0,1]
["DCII-6","CCS Customer Intake","1. (formally S5-5) A customer facing self-service portal via pse.com for initiating service for new construction including status updates and proactive notifications. The Customer Portal (below) will include scheduling service provider and PSE field work at multiple steps in the process from initiation to activation of the meter(s). \nA self service process for initiating service for new construction including status updates and proactive notifications via web. business is much different than a simple start service transaction.  Customer Portal (below) will include scheduling service provider and PSE field work at multiple steps in the process from initiation to activation of the meter(s).\n\n2. As a near term solution, the agent (CCR) UX will be simplified to allow much quicker agent processing of phone requests.  Agents currently are required to navigate to up to 10 individual SAP transactions to add a service request for a new customer.  This does not allow the agent to complete the transaction with the customer on the phone.  A handoff process is in place between the call agent (CCR) and the data entry associate (CSR1) to get the final order placed and routed correctly.  The result of this CSA will improve call handling time, customer service and order cycle time.  Customer Construction Services processes 58,000 service requests annually and of those 35.5% or 20,360 are for new customers or services to PSE.  This screen consolidate aligns with the future development of the Construction Customer Self Services roadmap.                                                                                                                               ","1Q17","2Q17",0.9,0,0,650794.88,65079.488000000005,644286.93119999999,71587.436799999981,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["III. Integrated Work Management",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"",0,""]
["DCIII-1","P0 - GIS CAD Design","Improve the accuracy and timeliness of GIS data and model of gas and electric networks and improving efficiencies of MRT staff & CSP designers through integration between the design tool and GIS.","2Q16","2Q17",1,0,0,476666.66666666669,47666.666666666672,524333.33333333337,0,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["DCIII-2","P2 - IWM Cost Management "," SAP ECC PM, FI, CO, PS, and other changes to enable full lifecycle Financial tracking of tracking of a PM work order / operation pair for all IWM targeted work.  ","1Q17","3Q17",0.9,0,400000,2059200,245920,2478608,226511.99999999994,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,1,1]
["DCIII-3","P3a - SAP Work Management System (WMS)","Consistent views and approach for all work in SAP. Provides visibility through the lifecycle of the work from initialization through project close.\nAllow for use of standard SAP and SAP certified applications to order & track materials/services, date plan, assign work, push to mobile and update, etc.","1Q17","3Q17",0.9,0,200000,1965600,216560,2165944,216216,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["DCIII-4","P3b - Workforce Scheduling","Design & common build of Scheduling, Dispatch, Process & Technology for all Gas & Electric field work. ","1Q17","3Q17",0.9,0,200000,2505600,270560,2700544,275615.99999999994,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,1,1]
["DCIII-5","P3c - Workforce Mobility ","Provide crews electronic mobile capabilities to receive, status, and report on work activities. This will enable field employees to easily access customer data and account information. This will also provide easy accessibility and self service functionalities in a Mobile Native app experience for employees.  Will start 4th quarter 2016 with scoping, to be charged to Vesta's 2016 work order.","4Q16","3Q17",0.9,1100000,0,1713600,281360,2906464.0000000005,188495.99999999997,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,1,1]
["DCIII-6","P4 - Gas Customer Facing Work Rollout","Deployment to Gas First Response teams of the Work Management, Scheduling, and Mobile Processes and Tools .","3Q17","2Q18",0.9,800000,200000,720000,172000,1812800.0000000002,79199.999999999985,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,1,0,1]
["DCIII-7","P5 - Electric customer facing work rollout","Deployment to Electric First Response teams of the Work Management, Scheduling, and Mobile Processes and Tools.","2Q18","4Q18",0.9,0,0,0,0,0,0,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["DCIII-8","P6 - Meter Management ","Targeted rollout to Gas & Electric Measurements / Metering groups. Update end to end meter management processes to include lifecycle testing and tracking of all billing meters including meter shop, warehouse, transport, and field metering activities. ","2Q18","4Q18",0.9,0,0,0,0,0,0,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["DCIII-12","P7 - Compatible Units Library","The development of SAP Compatible Units (CU) and CU library to facilitate repeatable design & construction work.","2Q18","4Q18",0.9,0,0,0,0,0,0,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["DCIII-10","P9 - Customer Work Status Portal","To provide customer web access to check status of activities affecting that customer. Activities for which status will be available include; appointment status, service work status, outage (planned & unplanned) status, and PSE work in the vicinity. ","2Q18","2Q19",0.9,0,0,0,0,0,0,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["DCIII-11","P10 - Compliance Work - Gas & Electric Linear Asset","Deliver an integrated Leak management system based on GIS and SAP work and asset management. Apply the same approach for other Compliance driven work at PSE.","4Q18","3Q19",0.9,0,0,0,0,0,0,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["DCIII-9","P8- Customer Work Initiation Portal","To provide customer web access to request work, receive estimates for Gas service and make a service appointment.","3Q18","1Q19",0.9,0,0,0,0,0,0,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["DCIII-16","P11- Project Systems Integration","To implement SAP to P6 integration for enterprise project management, program management, and medium term (e.g. in year) work and resource planning/ forecasting.","1Q19","4Q19",0.9,0,0,0,0,0,0,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["DCIII-13","P12- AUD","Enhance repeatable nature of field estimating & Design through use of mobile design, compatible units, repeatable design assemblies, and integrated estimating tools. Estimate capability to include CIAC calculation and tracking.\n Customer Projects - Gas & Electric: To deliver to customer projects the enhanced  GIS CAD Design capabilities through use of the SAP CU design and estimating capabilities designed in project P10. This includes mobile design capabilities.","3Q18","4Q19",0.9,0,0,0,0,0,0,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["DCIII-14","P13 - Other Maintenance Rollout","Deployment of the Work management, Scheduling, and Mobile processes and tools to the remaining teams and for the remaining maintenance work types throughout PSE (i.e. T&D Gas & Electric Operations).","4Q19",2020,0.9,0,0,0,0,0,0,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["DCIII-15","P14 -  Other Construction Projects - Gas & Electric","To deliver to remaining non-customer projects the enhanced  GIS CAD Design capabilities through use of the SAP CU design and estimating capabilities designed in project P10. This includes mobile design capabilities.","4Q19",2020,0.9,0,0,0,0,0,0,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["DCI-11","Enterprise Service Bus (ESB)/ Micro Services TxPort","The ESB project will create an  Enterprise Middleware, that will integrate with SAP and non-SAP systems including OMS, Web and Mobile. This is needed to enable reliable communication between different systems (web, mobile, backend).","1Q17","4Q17",0.9,500000,0,5397760,589776,5893782.4000000004,593753.59999999998,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,1,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"",0,""]
["DCIV-1","AMI Advanced Functionality Systems Integration","The configuration of the SAP AMI module and systems integration with other PSE systems to support advanced AMI functionality.  Also includes internal and back end work needed for web, mobile and CSR facing systems to support Advanced AMI.  Advanced AMI examples include pre-pay, remote disconnect and re-connect and interval and/or TOU billing. ","1Q18","4Q18",0.9,0,0,0,0,0,0,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["V. Data",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"",0,""]
["DCV-1","Data Governance","Develop Data Governance framework that includes ongoing data management quality services via identifying people and roles, determining processes and standards, and installing tools to identify, monitor, and prevent data quality issues (including duplication, inconsistency, and incompleteness). ","4Q16",2020,0.25,0,0,1545694.1176470588,154569.41176470587,425065.8823529412,1275197.6470588234,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["DCV-2","Data Quality, Management & Cleanup ","Execute on the Data Governance Framework through ownership, cleanup, data management and synchronization,  and quality assurance and controls to ensure accuracy and consistency of data across all systems. This will be prioritized based on benefit delivery and/or project timeline. G1- Expand Master Data to include relationship between Customer and Asset. Gives a complete landscape of all customer data in relation to assets. G2- Integration of SAP and GIS providing a Geo-spatial view of work, customers, and assets. Visually representing it on the GIS system. ","1Q17",2020,0.35,1000000,1968000,5994400,896240,5572644,4285996,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,1,1,1]
["DCV-3","Data Analytics","The Data Analytics project provides an enhanced analytics of customer and transactional data for PSE. This will enable the business to gain a better understanding of various customer data points and make data driven decisions. Includes, HADOOP and the transcription of calls converted to text for integration into the \"Data Lake\".","4Q16",2020,0.85,0,0,2923670.588235294,292367.0588235294,2733632,482405.64705882361,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,1,1]
["DCI-5","Customer 360 Data View","The internal capability for PSE to expose the full information of the Customer's data, in a 360 degree data view. This will bring the channels together in an easy visualization.  Customer 360 View project will consolidate customer data and interaction with PSE (i.e. billing, payment, call history, lease services, outages, billing inquiries, street light installations, energy efficiency programs, etc.). This will enable  the CSR, FSR, Customer, and other authorized PSE employees to have access to the respective data associated with the customer.","1Q17","1Q18",0.85,280000,615000,2298880,319388,3133952.8000000003,379315.20000000007,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,1,1,1]
["DCI-9A","Rules Engines","BRF+ can be utilzied to create rules based decisions based on specific customer data, which can be used on Mobile, Web, IVR  and CSR Channels.  For e.g. these rules can enable CSR agents to receive predictive notifications, customer to receive respective alerts on web, mobile, IVR, etc.  This project will have overlap with DCI-3 & DCI-13. ","2Q17","4Q17",0.9,0,0,378624,37862.400000000001,374837.76000000007,41648.639999999999,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["DCI-9B","Hana Predictive","HANA Predictive Engine and BRF+ to create rules based on specific customer data, which can be used on Mobile, Web, IVR  and CSR Channels. ","2Q18","4Q18",0.9,0,0,0,0,0,0,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["DCV-6","Auto-Categorization of Customer Calls","Technology solution to accurately capture why customers call and reduce duplicate, manual tasks by CSRs.  This function will eliminate redundancy in business process, improve data integrity and clearly define the main purpose of each customer interaction based on the agent’s actions. ","1Q17","2Q17",0.85,40000,0,117472,15747.2,153836.32000000004,19382.880000000005,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX",null,0,0,0]
["Project Total",null,null,null,null,"Total",4820000,5981500,67670112.296993464,7847161.2296993462,69983120.050886273,16335653.475806538,"XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX","XXXXXXXX"]
["Key",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,30]
[null,"Multi-Year Projects"]
[null,"> $2.5 Million Projects"]
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["ID","Project","Description","Start \nDate","End \nDate","Beginning 2016 or 2017","Arch"," IT Program/Project Management","IT BA","SAP-CRM","SAP-ECC","SAB - Basis, Sec, Dev, & Interfaces","EDW/BI","Meter Technology","ASG","Web","QA","Operations Systems","IT Security and Compliance","Infra - Storage and Servers","Infra - Data Centers","Infra - NOC, End-user and Help Desk","Infra - Data Network","Infra - Voice Network","Infra - IT Security Operations","Infra - SCADA","Infra - Telecomm"]
["PM-2",{"$f":"VLOOKUP(A2,ProjectMatrix,2,0)","v":"Organization Change Management & Customer Communications strategy"},{"$f":"VLOOKUP(A2,ProjectMatrix,3,0)","v":"The capability to support change within the business and to our customers. Includes: \n- Stakeholder identification\n- Program-wide OCM strategy\n- Training plan\n- Communications strategy (internal and external)\n- On-going change assessments and analyses \n"},{"$f":"VLOOKUP(A2,ProjectMatrix,13,0)","v":"1Q17"},{"$f":"VLOOKUP(A2,ProjectMatrix,14,0)","v":2020},{"$f":"IFERROR(IF(VLOOKUP(D2,QuarterTable,5,0)=2017,1,0),\"\")","v":1},"x",null,null,null,null,null,null,null,null,null,"x"]
["PM-3","Customer rollout - communications execution","External communication and marketing to customers as capabilities become enabled through the GTZ project plan.  Strategy developed as part of PM-2.","1Q17",2020,1,null,null,null,null,null,null,null,null,null,null,"x",null,null,null,"x"]
["PM-4","GTZ Benefits & Balance Scorecard","Creating the dashboard to capture the GTZ benefits realization & balance scorecard","1Q17",2020,1,null,null,null,null,null,null,null,null,null,null,"x"]
["PM-5","Regulatory Work stream","Regulatory Support: GTZ to continuously work with Regulatory, compliance and other governing organization like the WA State Department of Commerce. GTZ team will have to complete the research to provide supporting materials to regulatory departments. Potential areas of change are payment arrangements, budget payments, disconnect notice delivery method, increase disconnect fee, deposit collection in the field, SSN for account setup and collections, correspondence changes for self-service, and Bill Payment Assistance for Low Income Customers.","1Q17",2020,1,null,null,null,null,null,null,null,null,null,null,"x"]
["PM-8","Customer Experience Journey Mapping  ","Stand-up internal journey mapping capability. ","1Q17",2020,1,"x",null,"x","x",null,"x",null,null,null,"X","x",null,null,null,null,null,null,"x?"]
["S1-3","Full realization of  Energy Usage across Digital Core","Refine Billing and Usage Process to utilize Digital Core capabilities and develop business and functional requirements for implementation by DC team. Thereby provide consistent Billing Explanation experience across all customer facing channels as well as enabling CSR. ","1Q17","4Q18",1,"x",null,"X","x",null,null,"x",null,null,"x","x",null,"x"]
["S1-4","Full realization of energy efficiency across Digital Core","Linking EE systems to the digital core (NEXANT, OPower, SAP and others). Customer is proactively notified of high usage through preferred channel and are directed to self service resource that identifies specific areas whereby customer can become more energy and cost efficient. Specifically, late paying customers are directly marketed to based on channel preferences with regard to energy efficiency / savings opportunities. Provide API for residential and business customers to pull PSE energy usage date into the system of their choice?\n","1Q17","4Q18",1,null,null,"X",null,null,null,null,null,null,null,"x"]
["S2-7","Billing and Payment Improvement (M2C)","SAP changes to support Billing Exception Processing, payment arrangement, budget billing, installment  and deposit plans.\nBusiness Rule changes to optimize the meter to cash process within SAP\nQuality Control Dashboards from source information","1Q17","4Q17",1,"x","X","X","x","x","x",null,"x",null,"X","x",null,"x",null,"x",null,null,"x"]
["S2-8","Enable Digital Billing and Payment Capabilities (Mobile, IVR, Web)","Billing and Payment transactions via all self serve channels \nDecommission and Convert customers from previous provider service\nConsolidated Bills for Customers\nCustomer Notification Preference\nE-wallet for customer bank card - reoccurring payments\nPayment History Clarity                                                                                         ","1Q17","4Q17",1,"x","X","X","x","x","x","x",null,null,"X","x",null,"x","X","x",null,"x","x","x",null,"X"]
["S2-9","Faster Pmt Posting","Posting the payment to the customer account in real time from the Customer and Field Collections workforce mobility\n","1Q17","4Q17",1,"x","X","X","x","x","x","x",null,null,"X","x",null,null,"X","x",null,null,"x?",null,null,"X"]
["S2-10","Full realization of bill and make / manage payment across Digital Core","Refine Billing and Payment processes to utilize Digital Core capabilities and develop business and functional requirements for implementation by DC team. Thereby providing consistent Billing and Payment experiences across all customer facing channels as well as enabling CSR. ","1Q17","4Q17",1,"x",null,null,null,null,null,null,null,null,null,"x"]
["S3-3","Collection Cycle Improvement & Agency Integration","Expedite Collection activities and payment application (reduce cycle time from 111 days to 45 days) and integration with the collection agencies.","1Q17","4Q17",1,"x","X","X","x",null,"x",null,null,null,"X?","x",null,"x","X","x",null,null,null,null,null,"X"]
["S4-5","Full realization of outage and restoration across Digital Core","Refine Outage and Restoration  Process to utilize Digital Core capabilities and develop business and functional requirements for implementation by Digital Core team. Thereby provide consistent experience across all customer facing channels,  as well as enabling CSR for customer propensity to pay, budgeting, arrangements and C&C.","1Q17","4Q18",1,"x",null,null,null,null,null,null,null,null,null,"x"]
["S5-3","Manage Account(s) and Profile","A self service process for a new customer to create, manage and setup an account online - the integration aspect with SAP data must also be considered","1Q17","1Q18",1,"x","X","X","x",null,"x",null,null,null,"X","x",null,"x","X",null,null,null,"x?","x"]
["S5-6","Full realization SST across Digital Core","Refine Start, Stop and Transfer processes to utilize Digital Core capabilities and develop business and functional requirements for implementation by Digital Core team. Thereby provide consistent experience across all customer facing channels,  as well as enabling CSR for Start, Stop and Transfer. ","1Q17","4Q18",1,"x",null,null,null,null,null,null,null,null,null,"x"]
["S5-10","Full realization make and manage service orders across Digital Core","Refine Make and Manage Service Order processes to utilize Digital Core capabilities and develop business and functional requirements for implementation by Digital Core team. Thereby provide consistent experience across all customer facing channels,  as well as enabling CSR for Make and Manage Service Order.","1Q17","4Q18",1,"x",null,null,null,null,null,null,null,null,null,"x"]
["S5-12","Full realization dis(re)connect across Digital Core","Refine Disconnect  and Reconnect  processes to utilize Digital Core capabilities and develop business and functional requirements for implementation by Digital Core team. Thereby provide consistent experience across all customer facing channels,  as well as enabling CSR for Make and Manage Service Order.","1Q17","4Q18",1,null,null,null,null,null,null,null,null,null,null,"x"]
["S5-17","Full realization of customer services across Digital Core","Alignment with digital core's foundational capabilities.","1Q17","4Q18",1,null,null,null,null,null,null,null,null,null,null,"x"]
["DCI-7","Preference Center ","A self service preference center will be offered to the PSE customer. This will enable the customer to sign up for and manage proactive communication on various topics (e.g. payment notification, billing notification, unusual usage, outage preferences, etc.) through various channels (i.e. email, text, phone). This utilizes the communication gateway (DCI-8).","1Q17","2Q17",1,"x","X","X","x",null,"x","x",null,"x","X","x",null,"x","X","x",null,null,"x","x"]
["DCI-10","Call me back (Automated Outbound Calling)","The Call Me Back project will allow the customer to request a call back from IVR.  Automated Outbound Calling software would automatically call back the customer. There will be funding utilized during initiation to determine the viability of these capability.","1Q17","2Q17",1,"x","X",null,"x","x","x",null,null,"x","X?","x",null,null,null,null,null,null,"x",null,null,"X"]
["PM-7","Cross Program Technical Integration","Covers technical integration unknowns that pop up and need to be addressed.  Ties to what CenterPoint did - they had 5M across their 80M program so we should use this to help identify what we need to budget for.  This program will cover all the technical processes integration between the different programs like Web, Mobile, OMS-AMI and AMI to SAP integration, also any integration with CRM, IVR and Web should be defined and covered under this program","1Q17",2020,1,"x",null,"X","x","x","x",null,null,null,"X","x",null,null,"x"]
["DCII-6","CCS Customer Intake","1. (formally S5-5) A customer facing self-service portal via pse.com for initiating service for new construction including status updates and proactive notifications. The Customer Portal (below) will include scheduling service provider and PSE field work at multiple steps in the process from initiation to activation of the meter(s). \nA self service process for initiating service for new construction including status updates and proactive notifications via web. business is much different than a simple start service transaction.  Customer Portal (below) will include scheduling service provider and PSE field work at multiple steps in the process from initiation to activation of the meter(s).\n\n2. As a near term solution, the agent (CCR) UX will be simplified to allow much quicker agent processing of phone requests.  Agents currently are required to navigate to up to 10 individual SAP transactions to add a service request for a new customer.  This does not allow the agent to complete the transaction with the customer on the phone.  A handoff process is in place between the call agent (CCR) and the data entry associate (CSR1) to get the final order placed and routed correctly.  The result of this CSA will improve call handling time, customer service and order cycle time.  Customer Construction Services processes 58,000 service requests annually and of those 35.5% or 20,360 are for new customers or services to PSE.  This screen consolidate aligns with the future development of the Construction Customer Self Services roadmap.                                                                                                                               ","1Q17","2Q17",1,"x","X","X","x","x","x","x","x",null,"X","x",null,null,"X","x",null,null,"x?","x"]
["DCIII-2","P2 - IWM Cost Management "," SAP ECC PM, FI, CO, PS, and other changes to enable full lifecycle Financial tracking of tracking of a PM work order / operation pair for all IWM targeted work.  ","1Q17","3Q17",1,"x","X","X (MULTIPLE)","x","x","x",null,null,null,null,"x",null,null,"x",null,null,null,null,null,null,"X"]
["DCIII-3","P3a - SAP Work Management System (WMS)","Consistent views and approach for all work in SAP. Provides visibility through the lifecycle of the work from initialization through project close.\nAllow for use of standard SAP and SAP certified applications to order & track materials/services, date plan, assign work, push to mobile and update, etc.","1Q17","3Q17",1,null,"X",null,"x","x","x",null,null,null,null,null,null,null,"x"]
["DCIII-4","P3b - Workforce Scheduling","Design & common build of Scheduling, Dispatch, Process & Technology for all Gas & Electric field work. ","1Q17","3Q17",1,null,"X","X","x","x","x","x","x",null,"X","x","X",null,"x","?"]
["DCI-11","Enterprise Service Bus (ESB)/ Micro Services TxPort","The ESB project will create an  Enterprise Middleware, that will integrate with SAP and non-SAP systems including OMS, Web and Mobile. This is needed to enable reliable communication between different systems (web, mobile, backend).","1Q17","4Q17",1,"x","X","X",null,null,"x",null,null,"x","X","x",null,"x","x",null,null,"x","x?","x"]
["DCV-2","Data Quality, Management & Cleanup ","Execute on the Data Governance Framework through ownership, cleanup, data management and synchronization,  and quality assurance and controls to ensure accuracy and consistency of data across all systems. This will be prioritized based on benefit delivery and/or project timeline. G1- Expand Master Data to include relationship between Customer and Asset. Gives a complete landscape of all customer data in relation to assets. G2- Integration of SAP and GIS providing a Geo-spatial view of work, customers, and assets. Visually representing it on the GIS system. ","1Q17",2020,1,"x","X","X","x","x",null,null,null,null,"X (VALIDATION)","x","X (GIS Data)",null,"x",null,null,null,"x?"]
["DCI-5","Customer 360 Data View","The internal capability for PSE to expose the full information of the Customer's data, in a 360 degree data view. This will bring the channels together in an easy visualization.  Customer 360 View project will consolidate customer data and interaction with PSE (i.e. billing, payment, call history, lease services, outages, billing inquiries, street light installations, energy efficiency programs, etc.). This will enable  the CSR, FSR, Customer, and other authorized PSE employees to have access to the respective data associated with the customer.","1Q17","1Q18",1,"x","X","X","x",null,"x",null,null,null,"X","x",null,null,"x",null,"x","x","x?","x"]
["DCV-6","Auto-Categorization of Customer Calls","Technology solution to accurately capture why customers call and reduce duplicate, manual tasks by CSRs.  This function will eliminate redundancy in business process, improve data integrity and clearly define the main purpose of each customer interaction based on the agent’s actions. ","1Q17","2Q17",1,"x","X",null,"x",null,"x",null,null,null,"X","x",null,null,null,null,null,null,"x?",null,null,"X"]
["S1-2","Bill Code Enhancement CSA - Phase 2","Identify accurate description of the Miscellaneous Adjustments (MA) on residential  & collective accounts bills for approximately 18 scenarios.\nMissing or unclear information on bills \nDecrease cost of postage due to the number of bill pages and resolve overage print charges  received \nSystem checks to prevent inaccurate data being entered into fields (converting free form to drop-down menus) for non-consumption and SAP Sales and Distribution (SD) charges created by employees ","2Q16","2Q17",1,"x","X",null,"x",null,"x",null,null,null,"x","x",null,null,"X"]
["S2-1","No Fee Bank Card","This project was identified as a result of the Billing and Payment Roadmap completion in April and UTC’s approval of the no fee bank card processing on 3/26/2016.  This project is addressing the Bill Matrix payment channel that processes 1.2 million transactions annually.  The forecast is to grow this channel 64% to 2.2 million transactions the first year.  The no-fee bank card processing capabilities completion by August 2016 is included in Docket UE-160203 and Docket UG-160204 order 01 Granting the Amended Accounting Petition, which includes rate recover of the fee-free payment program.\n \n","2Q16","3Q16",1,"x","Done","X",null,null,null,null,null,null,null,"x"]
["S2-2","Billing Performance Improvements","Reduce the number of billing exceptions from 22,000 per year to approximately 7,000 EMMA Cases and correct within the new 60 day billing rule.  There are management processes, training along with Metering and SAP system enhancements required to achieve this goal.","2Q16","4Q16",1,"x","Assigned",null,"x",null,null,null,null,null,null,"x"]
["S2-3",{"$f":"VLOOKUP(A34,ProjectMatrix,2,0)","v":"Bill Due Reminder"},{"$f":"VLOOKUP(A34,ProjectMatrix,3,0)","v":"Provide a notification to users who have not paid or scheduled a payment within 5 days of their due date that their payment date is approaching, along with a prompt to pay now for Fiserv customers."},{"$f":"VLOOKUP(A34,ProjectMatrix,13,0)","v":"2Q16"},{"$f":"VLOOKUP(A34,ProjectMatrix,14,0)","v":"3Q16"},1,"x","Assigned",null,null,null,null,null,null,null,null,"x"]
["S2-4","Fiserv Balance","Display a real time balance, explanation of type of account (active or closed) and remove closed accounts if they are paid in full through the Bank Withdrawal Pay Page through FISERV. ","2Q16","3Q16",1,"x","Assigned",null,null,null,null,null,null,null,null,"x"]
["S3-1","TSI Dunning","The “TSI–Dunning” Project  will implement a behavioral scoring software solution purchased from Total Solutions Inc. (“TSI”) leveraging a vendor-hosted strategy.   This will result in eliminating the customers who have a high propensity to pay although late.  The actual customers who are likely not to pay are acted upon in the collection process immediately.","2Q16","2Q16",1,"x","Assigned",null,null,null,null,null,null,null,null,"x"]
["S5-14","Manage Energy Efficiency programs","A PSE customer can utilize self service options for information pertaining to all of their EE services with PSE in one place.","2Q16","3Q16",1,"x","Assigned","X?",null,null,null,null,null,null,null,"x",null,null,null,null,null,null,"x?"]
["DCIII-1","P0 - GIS CAD Design","Improve the accuracy and timeliness of GIS data and model of gas and electric networks and improving efficiencies of MRT staff & CSP designers through integration between the design tool and GIS.","2Q16","2Q17",1,"x","X",null,"x","x","x",null,null,"X (CAD/Winest)","x","x","X (GIS)"]
["S3-2","Payment Arrangement/Budget/Deposit","Auto -Payment Arrangement/Budget/Deposit via all self serve channels - This includes account set-up requirements and management of account changes. This will allow PSE to leverage SSN's with Experian and TSI to determine deposit requirements.","2Q17","1Q18",{"$f":"IFERROR(IF(VLOOKUP(D39,QuarterTable,5,0)=2017,1,0),\"\")","v":1},"x","X","?","x",null,"x","x",null,null,"X","x",null,"x",null,null,null,null,"x","x"]
["S4-1","Manage Outage Orders ","Outage orders captured from initiation to resolution presented to the customer across all channels. This would be the process of designing the UX for outage management (planned and unplanned) for all channels. It would include the user flow for submission of outages as well as what notifications customers ideally want, what kind of updates and how often, etc.  this would be part of the Customer Experience Design project. This should occur before providing interim solutions that could fall short of customer expectations and erode trust. \n\nA process and tools to create and execute proactive outage notifications to customers across all applicable channels. The channel and type of outage notification will be maintained through \"Manage Outage Preferences\" (Preference Center DCI-7).  Physical comm to customers will be via Comm Gateway service (DCI-8)","2Q17","1Q18",{"$f":"IFERROR(IF(VLOOKUP(D40,QuarterTable,5,0)=2017,1,0),\"\")","v":1},"x","X","?","x",null,"x",null,null,null,"X","x","X (OMS)",null,null,null,null,null,"x?"]
["DCI-9A","Rules Engines","BRF+ can be utilzied to create rules based decisions based on specific customer data, which can be used on Mobile, Web, IVR  and CSR Channels.  For e.g. these rules can enable CSR agents to receive predictive notifications, customer to receive respective alerts on web, mobile, IVR, etc.  This project will have overlap with DCI-3 & DCI-13. ","2Q17","4Q17",{"$f":"IFERROR(IF(VLOOKUP(D41,QuarterTable,5,0)=2017,1,0),\"\")","v":1},"x","X",null,"x",null,"x",null,null,null,"X","x",null,null,null,null,null,null,"x?"]
["PM-1","Program Management","Funding  of PMO resources to fully staff required roles with competent and qualified resources. Training and on-boarding will occur as necessary and performance plans, performance management and coaching/mentoring will be standard activities. (includes Cost Center Costs)","3Q16",2020,1,null,null,null,null,null,null,null,null,null,null,"x"]
["S4-2",{"$f":"VLOOKUP(A43,ProjectMatrix,2,0)","v":"SAP Mutli Channel Foundation for Utilities (MCF)"},"Develop new description with Joe","3Q16","4Q16",1,null,"X",null,"x",null,"x",null,null,null,"X","x"]
["S4-4","P1 - AMR to OMS Integration","Integration of residential electric meter \"last gasp\" indications though the AMR MDMS system with the Power On Outage Management system to provide indication of power outage to a meter and groupings of meters.","3Q16","4Q16",1,"x","Assigned",null,null,null,null,null,null,null,null,"x","X OMS"]
["S3-4","Full realization across Digital Core","Refine Financial Assistance  processes to utilize Digital Core capabilities and develop business and functional requirements for implementation by Digital Core team. Thereby provide consistent experience across all customer facing channels,  as well as enabling CSR for customer propensity to pay, budgeting, arrangements and C&C","3Q17","4Q18",{"$f":"IFERROR(IF(VLOOKUP(D45,QuarterTable,5,0)=2017,1,0),\"\")","v":1},null,null,null,null,null,null,null,null,null,null,"x"]
["S3-6","Full realization of leveraging low energy assistance programs across Digital Core","Refine Energy Assistance Programs to utilize Digital Core capabilities and develop business and functional requirements for implementation by Digital Core team. Thereby provide consistent experience across all customer facing channels,  as well as enabling CSR for customer propensity to pay, budgeting, arrangements and C&C","3Q17","4Q18",{"$f":"IFERROR(IF(VLOOKUP(D46,QuarterTable,5,0)=2017,1,0),\"\")","v":1},null,null,null,null,null,null,null,null,null,null,"x"]
["S5-7","Create/Change Service Orders","A self service process for customers to create (schedule) and change service order requests through pse.com.  Will include access to multiple types of services including appliance service, re-lights, etc.  This is the web front end work for project DCIII-9 (P8).","3Q17","1Q18",{"$f":"IFERROR(IF(VLOOKUP(D47,QuarterTable,5,0)=2017,1,0),\"\")","v":1},"x","X","X","x","x","x",null,null,null,"X","x",null,"x"]
["DCII-1","IVR Enhancements - Natural Voice ","The project involves enhancing and enriching existing IVR infrastructure with added capabilities for natural voice. It includes enabling vendor/software specific natural voice options along with the design and delivery of additional functionality required for PSE.   Natural voice support will allow customers to have a back and forth interaction with IVR for various service aspects compared to a traditional touch button option. Customers can choose from a variety of options presented which will lead to faster issue and call resolution as they get routed to agents (in applicable scenarios). ","3Q17","4Q17",{"$f":"IFERROR(IF(VLOOKUP(D48,QuarterTable,5,0)=2017,1,0),\"\")","v":1},"x","X",null,null,null,"x","x",null,null,null,"x",null,null,null,null,null,null,"x"]
["DCIII-6","P4 - Gas Customer Facing Work Rollout","Deployment to Gas First Response teams of the Work Management, Scheduling, and Mobile Processes and Tools .","3Q17","2Q18",{"$f":"IFERROR(IF(VLOOKUP(D49,QuarterTable,5,0)=2017,1,0),\"\")","v":1},"x","X","X",null,null,null,null,null,null,"X","x","X","x","X"]
["PM-6","Program Mobilization and Planning","This includes the funding and resources for the GTZ program initiation. ","4Q16","2Q17",1,null,null,null,null,null,null,null,null,null,null,"x","X","x"]
["S3-5","Energy Assistance (Low Income)","Improve Customer Access to Low Income Funds (LIHEAP, PSE HELP and WARM funds) along with timely Application of Customer Pledge Credits to Active Accounts.  This real-time integration with the agencies enables on-line customer scheduling, application and status checking.  There is also a data component to identify candidate customers who may qualify for bill payment assistance, performance of the agencies and relationship between low income customers and delinquency.","4Q16","4Q17",1,"x","X","X",null,null,null,null,null,"x","X","x",null,null,null,null,null,null,"x"]
["S5-4","Stop, Start, and Transfer for property managers and business customer","The Start Stop Transfer project delivered a new self service web experience focused on residential customers.  Commercial accounts and landlords have complexities that could not be addressed in the original project but would mitigate additional call volume.","4Q16","2Q17",1,null,"X","X","x",null,"x","x",null,null,"X","x",null,"x",null,null,null,null,"x?"]
["DCI-1","Web, Mobile App and Content Management (including responsive web mobile)","The project involves revamping PSE.com customer facing web and content management platform - includes basic design aspects, customer experience and other supported functionalities on web and mobile web. This enables customer to easily navigate to PSE information, Account Management and Usage. The mobile application platform will enable design and development of both native and hybrid customer facing as well as integrate with backend systems for services. Provides mobile native functions for billing, payment, usage, account maintenance and geolocation capability of field employees.  (DCI-2 will inform the look and feel of the content, but it is standalone in regards to content that will be included. The feature content of the app will be determined in the initiation phase of the project). ",{"$f":"VLOOKUP(A53,ProjectMatrix,13,0)","v":"4Q16"},{"$f":"VLOOKUP(A53,ProjectMatrix,14,0)","v":"3Q18"},1,"x","X (PM + PM Coordinator)","X","x",null,"x","x",null,null,"X","x",null,"x","X",null,"x","x","x?","x",null,"X"]
["DCI-2","Customer Experience Design for all channels","Provide a consistent design for customer interactions across Super 5 programs for all the channels, so that customer experience is seamless across all channels.  The external consultant would initiate and run all required workshops to gather requirements. Guidelines, visual prototypes or prompts of each channel.","4Q16","1Q17",1,null,null,null,null,null,null,null,null,null,"X","x",null,null,null,null,null,null,"x"]
["DCI-8","Communication Gateway & Proactive Notifications","The project will provide a technology platform that allows PSE to communicate consistently and proactively across all channels e.g. text, email, outbound calling, app notification. This will enable PSE to align all communications with the customer across different channels such as email, text and mobile notification.","4Q16","2Q17",1,"x","X",null,"x",null,"x","x",null,null,"X","x",null,"x",null,null,null,null,"x","x"]
["DCI-13","ECC and CRM on Hana","Foundational migration of CRM and ECC to HANA database. Enables predictive analysis, real time billing, expedited analysis of customer data required for predictive notifications.","4Q16","2Q17",1,"x","X",null,"x","x","x","x",null,null,"X","x",null,"x","X"]
["DCIII-5","P3c - Workforce Mobility ","Provide crews electronic mobile capabilities to receive, status, and report on work activities. This will enable field employees to easily access customer data and account information. This will also provide easy accessibility and self service functionalities in a Mobile Native app experience for employees.  Will start 4th quarter 2016 with scoping, to be charged to Vesta's 2016 work order.","4Q16","3Q17",1,null,"X","X","x","x","x",null,null,null,"X","x","X (PCAD)","x","X",null,null,"x",null,"x",null,"X"]
["DCV-1","Data Governance","Develop Data Governance framework that includes ongoing data management quality services via identifying people and roles, determining processes and standards, and installing tools to identify, monitor, and prevent data quality issues (including duplication, inconsistency, and incompleteness). ","4Q16",2020,1,null,"X","X","x",null,"x","x",null,null,"X","x",null,"x",null,"x",null,"x",null,null,null,"X"]
["DCV-3","Data Analytics","The Data Analytics project provides an enhanced analytics of customer and transactional data for PSE. This will enable the business to gain a better understanding of various customer data points and make data driven decisions. Includes, HADOOP and the transcription of calls converted to text for integration into the \"Data Lake\".","4Q16",2020,1,"x","X",null,"x",null,null,"x",null,null,"X","x",null,"x","X"]
["S2-5","Non Consumption Billing","Enhance the SAP system and automate the process to provide a comprehensive billing experience for customers who receive, make payment and collections for non-consumption bills.  ","4Q17","1Q18",{"$f":"IFERROR(IF(VLOOKUP(D60,QuarterTable,5,0)=2017,1,0),\"\")","v":1},"x","X","X","x","x","x","x",null,null,"X","x"]
["S5-1","Self Service for customer, ability to add additional authorized user","A self service process that allows the customer to add an authorized user to their account.","4Q17","1Q18",1,"x","X","X","x",null,"x",null,null,null,"X","x",null,null,null,null,null,null,"x?"]
["S5-15","Intelligent migration of web content (learn about PSE and community)","Migration of PSE.com static content to the new web platform in a more user-friendly format.","4Q17","1Q18",1,"x","X",null,null,null,null,null,null,null,"X","x",null,"x",null,"x",null,"x",null,null,null,"X"]
["DCI-12","Web Analytics","The  Web Analytics project provides a platform for business to analyze customer activity and behavioral data sourced from web and mobile channels.  Costs only include robust web analytics and piping output into the Data Lake.",{"$f":"VLOOKUP(A63,ProjectMatrix,13,0)","v":"4Q17"},{"$f":"VLOOKUP(A63,ProjectMatrix,14,0)","v":"1Q18"},1,"x","X",null,null,null,null,null,null,null,"X","x",null,"x"]
["DCII-2","IVR Enhancements - Predictive","The project involves enhancing and enriching existing IVR infrastructure (Cisco) with added predictive capabilities for call routing (route to the right agent), call context (predict and understand reason for the call) and call content (provide right information to IVR and CSR). Predictive IVR along with Natural voice will provide up front requisite information to the customer based on available data in the system. A set of business specific predictive rules will be developed and exposed to IVR software enabling better self-service, informed customer service, better call routing, improved service metrics and better customer satisfaction.\n","4Q17","1Q18",1,"x","X",null,"x",null,"x","x",null,null,null,"x","X (OMS)",null,null,null,null,null,"x"]
["DCII-4","Multi-channel Call Center (online chat, email)","The project involves adding new communication channels - online chat and email - as additional avenues for customer service enabling PSE's move towards digital transformation and Omni channel service. This will complement existing customer service channel of phone/IVR and will empower customers by providing additional ways to get in touch with PSE. Dedicated and trained CSR's will own incoming customer query queues for online chat and email just like they do with phones. They'll have access to all customer information (Customer 360) enabling them to efficiently and effectively service PSE customers through chat and email also. All business functions and customer service processes will be supported seamlessly giving both customers and agents a true omnichannel presence. (This system would replace EGain, this does not include co-browsing functionality). The data from the web-chat and email with agent should be able to feed through BW to Hana for further analytics. ","4Q17","4Q18",1,"x","X",null,"x",null,"x",null,null,null,"x","x",null,"x",null,null,null,null,"x","x"]
["DCII-5",{"$f":"VLOOKUP(A66,ProjectMatrix,2,0)","v":"CRM - CSR Guided Experience  with 3 click navigation (CRM modification, excluding Hana/prediction)"},{"$f":"VLOOKUP(A66,ProjectMatrix,3,0)","v":"The project involves enabling CSR guided experience with 3 click navigation for pre-defined business scenarios. Guided experience will enable a step by step procedure based user experience for agents in SAP CRM especially for critical business scenarios like Start/Stop/Transfer, Service orders, Customer master data creation etc. Standard SAP CRM functionality (guided procedures) will be leveraged as a baseline and any PSE specific requirements will be designed as add ons. This will provide additional intelligence and guidance to CSR's as they navigate through various business processes eventually leading to better service metrics, faster resolution and improved customer satisfaction."},"4Q17","4Q18",1,"x","X",null,"x",null,"x",null,null,null,null,"x",null,"x",null,null,null,null,"x"]
["S2-6","Customer Pre-payment (incl real time presentment, bill on-demand)","The customer will have the ability to pre-pay their energy bill, ensuring they are always within their budget.","2Q18","1Q19",0,"x","X","X","x",null,null,null,"x",null,"x","x",null,null,null,null,null,null,"x?","x"]
["S4-3","P15 - OMS-AMI (Outage Support)","To interface AMI meter exception data (power on / power off messages) with the Electric Operations  OMS to augment the outage prediction models in OMS. To proactively manage communication to AMI enabled customers regarding outage occurrences and restoration. ","4Q19",2020,0,null,"X","X",null,null,null,null,null,null,null,"x","X (OMS)"]
["S4-6","Full realization of street light across Digital Core","Refine Street Light processes to utilize Digital Core capabilities and develop business and functional requirements for implementation by Digital Core team. Thereby provide consistent experience across all customer facing channels,  as well as enabling CSR.\n1. Automate Street Light Request\n2. Street Light Online Reporting Sys.\n3. GIS Updates\n4. Street Light Outage Map",2020,2020,0,null,null,null,null,null,null,null,null,null,null,"x"]
["S5-8","Remote Disconnect/Reconnect (Elec. only) for service/construction","PSE will utilize AMI technology to allow for self service remote disconnect/reconnect for electric customers for service/construction - across all digital channels.","1Q19","4Q19",0,null,null,null,null,null,null,null,null,null,null,"x",null,"x"]
["S5-9","Customer self-service scheduling process","Implementing the PSE process to support customer self service and the ability for customers to schedule their service with PSE online with updates on their request status.","2Q18","4Q18",0,null,null,null,null,null,null,null,null,null,null,"x","X",null,null,null,null,null,"x?"]
["S5-11","Remote Disconnect/Reconnect for Payment (Elec. only)","PSE will utilize AMI technology to allow for remote disconnect/reconnect for delinquent electric customers.  This will eliminate 205,000 truck rolls to either disconnect and/or collect overdue bills in the field.  There are another 55,000 truck rolls eliminated for re-connect in the field.","3Q18","2Q19",0,null,null,null,null,null,null,null,null,null,null,"x",null,"x"]
["S5-13","Manage Services & Products e.g. Leasing","A PSE customer can utilize self service options for information pertaining to all of their services with PSE in one place.  ","1Q19","2Q19",0,null,null,null,null,null,null,null,null,null,null,"x",null,null,null,null,null,null,"x?"]
["S5-16","Veg. Management Online Reporting Sys.","A Self service guided process for customers to submit vegetation management concerns. This will include the back-end process development as well as the technology interface between the veg. management group and the customer. ","1Q19","2Q19",0,null,null,null,null,null,null,null,null,null,null,"x",null,null,null,null,null,null,"x?"]
["DCI-3","Campaign Management ","A PSE driven platform (i.e. PSE would initiate the information vs. Preference center (DCI-7)) that allows for centralization of all communication tools for segmentation  based on customers parameters. The management of email and text messaging to individual and segmented customer(s) based on pre-defined business rules or predictive engine. This helps to consolidate and enhance customer communication, increase customer out-reach, provide details on usage and other account related information.   ","1Q18","3Q18",0,null,null,null,null,null,null,null,null,null,null,"x"]
["DCI-6","Social Media Listening and Publishing","Enable PSE to communicate with customers through social media channels and analyze customer responses.  This will enable PSE to listen and analyze customer posts on social  media platforms regarding PSE services(outages and other services related issues).","1Q18","2Q18",0,null,null,null,null,null,null,null,null,null,null,"x"]
["DCII-3","Predictive alerts from CSR Screen","The project involves enhancing and enriching agent CRM screen with context specific and in the moment predictive alerts with respect to the customer being serviced. The most important set of business defined predictive scenarios and associated alerts will be designed in the system and the same will be exposed to agents in SAP CRM as intelligent and context specific alerts based on the identified customer. The alerts will include all supported business functions and will be a mix of both proactive and predictive functions based on customer specific information available in the system. CSR's will use predictive alerts as a complimentary function to natural voice and predictive IVR. These will give them more insight in to customer specific requests, pending actions and available/possible service call reasons. Intelligent and context specific alerts like these would help in faster call resolution and better overall service metrics.","1Q19","2Q19",0,null,null,null,null,null,null,null,null,null,null,"x"]
["DCIII-7","P5 - Electric customer facing work rollout","Deployment to Electric First Response teams of the Work Management, Scheduling, and Mobile Processes and Tools.","2Q18","4Q18",0,null,null,null,null,null,null,null,null,null,null,"x","X"]
["DCIII-8","P6 - Meter Management ","Targeted rollout to Gas & Electric Measurements / Metering groups. Update end to end meter management processes to include lifecycle testing and tracking of all billing meters including meter shop, warehouse, transport, and field metering activities. ","2Q18","4Q18",0,null,null,null,null,null,null,null,null,null,null,"x",null,"x"]
["DCIII-12","P7 - Compatible Units Library","The development of SAP Compatible Units (CU) and CU library to facilitate repeatable design & construction work.","2Q18","4Q18",0,null,null,null,null,null,null,null,null,null,null,"x","X(GIS?)"]
["DCIII-10","P9 - Customer Work Status Portal","To provide customer web access to check status of activities affecting that customer. Activities for which status will be available include; appointment status, service work status, outage (planned & unplanned) status, and PSE work in the vicinity. ","2Q18","2Q19",0,null,null,null,null,null,null,null,null,null,null,"x"]
["DCIII-11","P10 - Compliance Work - Gas & Electric Linear Asset","Deliver an integrated Leak management system based on GIS and SAP work and asset management. Apply the same approach for other Compliance driven work at PSE.","4Q18","3Q19",0,null,null,null,null,null,null,null,null,null,null,"x",null,"x"]
["DCIII-9","P8- Customer Work Initiation Portal","To provide customer web access to request work, receive estimates for Gas service and make a service appointment.","3Q18","1Q19",0,null,null,null,null,null,null,null,null,null,null,"x"]
["DCIII-16","P11- Project Systems Integration","To implement SAP to P6 integration for enterprise project management, program management, and medium term (e.g. in year) work and resource planning/ forecasting.","1Q19","4Q19",0,null,null,null,null,null,null,null,null,null,null,"x"]
["DCIII-13","P12- AUD","Enhance repeatable nature of field estimating & Design through use of mobile design, compatible units, repeatable design assemblies, and integrated estimating tools. Estimate capability to include CIAC calculation and tracking.\n Customer Projects - Gas & Electric: To deliver to customer projects the enhanced  GIS CAD Design capabilities through use of the SAP CU design and estimating capabilities designed in project P10. This includes mobile design capabilities.","3Q18","4Q19",0,null,null,null,null,null,null,null,null,null,null,"x","X (GIS)"]
["DCIII-14","P13 - Other Maintenance Rollout","Deployment of the Work management, Scheduling, and Mobile processes and tools to the remaining teams and for the remaining maintenance work types throughout PSE (i.e. T&D Gas & Electric Operations).","4Q19",2020,0,null,null,null,null,null,null,null,null,null,null,"x"]
["DCIII-15","P14 -  Other Construction Projects - Gas & Electric","To deliver to remaining non-customer projects the enhanced  GIS CAD Design capabilities through use of the SAP CU design and estimating capabilities designed in project P10. This includes mobile design capabilities.","4Q19",2020,0,null,null,null,null,null,null,null,null,null,null,"x"]
["DCIV-1","AMI Advanced Functionality Systems Integration","The configuration of the SAP AMI module and systems integration with other PSE systems to support advanced AMI functionality.  Also includes internal and back end work needed for web, mobile and CSR facing systems to support Advanced AMI.  Advanced AMI examples include pre-pay, remote disconnect and re-connect and interval and/or TOU billing. ","1Q18","4Q18",0,null,null,null,null,null,null,null,null,null,null,"x","X (OMS)","x"]
["DCI-9B","Hana Predictive","HANA Predictive Engine and BRF+ to create rules based on specific customer data, which can be used on Mobile, Web, IVR  and CSR Channels. ","2Q18","4Q18",0,null,null,null,null,null,null,null,null,null,null,"x"]

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[]
[null,"Inform","Training","ID","Project Name","Description","Deliverables","Business Need","Value Proposition / Benefits","Dependencies","Dependent Projects","Assumptions","Risks","Risks of Delaying","Comments","Start Date","End Date","Total Cost ($M)","Work Stream","RFP?","RFP Type","Priority Level","1Q16","2Q16","3Q16","4Q16","1Q17","2Q17","3Q17","4Q17","1Q18","2Q18","3Q18","4Q18","1Q19","2Q19","3Q19","4Q19",2020,"Capability"]
[null,null,null,1,2,3,4,5,6,7,8,9,10,11,12,13,14,null,null,null,null,null,15,16,17,18,19,20,21,22,23,24,25,26,27,28,29,30,31,32]
["Program Management and Governance",null,null,{"$f":"+'Modified Costs (R) '!B6","v":"Program Management and Governance"}]
["How we will govern and manage GTZ across the 5 year period",null,null,"PM-1","Program Management","Funding  of PMO resources to fully staff required roles with competent and qualified resources. Training and on-boarding will occur as necessary and performance plans, performance management and coaching/mentoring will be standard activities. (includes Cost Center Costs)",null,null,null,null,null,null,null,null,null,"3Q16",2020,{"$f":"MROUND(VLOOKUP(D5,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"General","No",null,null,0,0,{"$f":"IF($P5=Y$2,1,IF($Q5=Y$2,1,IF(X5=0,0,IF($Q5=X$2,0,1))))","v":1},1,1,1,1,1,1,1,1,1,1,1,1,1,1]
[null,null,null,"PM-2","Organization Change Management & Customer Communications strategy","The capability to support change within the business and to our customers. Includes: \n- Stakeholder identification\n- Program-wide OCM strategy\n- Training plan\n- Communications strategy (internal and external)\n- On-going change assessments and analyses \n",null,null,null,null,null,null,null,null,null,"1Q17",2020,{"$f":"MROUND(VLOOKUP(D6,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"General","No",null,null,0,0,{"$f":"IF($P6=Y$2,1,IF($Q6=Y$2,1,IF(X6=0,0,IF($Q6=X$2,0,1))))","v":0},0,1,1,1,1,1,1,1,1,1,1,1,1,1]
[null,null,null,"PM-3","Customer rollout - communications execution","External communication and marketing to customers as capabilities become enabled through the GTZ project plan.  Strategy developed as part of PM-2.",null,null,null,null,null," Do not show any funding here as we will assume that GTZ and  Corp Communications will cover this via separate funding requests. ",null,null,null,"1Q17",2020,{"$f":"MROUND(VLOOKUP(D7,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"General","No",null,null,0,0,{"$f":"IF($P7=Y$2,1,IF($Q7=Y$2,1,IF(X7=0,0,IF($Q7=X$2,0,1))))","v":0},0,1,1,1,1,1,1,1,1,1,1,1,1,1]
[null,null,null,"PM-4","GTZ Benefits & Balance Scorecard","Creating the dashboard to capture the GTZ benefits realization & balance scorecard",null,null,null,null,null,null,null,null,null,"1Q17",2020,{"$f":"MROUND(VLOOKUP(D8,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"General","No",null,null,0,0,{"$f":"IF($P8=Y$2,1,IF($Q8=Y$2,1,IF(X8=0,0,IF($Q8=X$2,0,1))))","v":0},0,1,1,1,1,1,1,1,1,1,1,1,1,1]
[null,null,null,"PM-5","Regulatory Work stream","Regulatory Support: GTZ to continuously work with Regulatory, compliance and other governing organization like the WA State Department of Commerce. GTZ team will have to complete the research to provide supporting materials to regulatory departments. Potential areas of change are payment arrangements, budget payments, disconnect notice delivery method, increase disconnect fee, deposit collection in the field, SSN for account setup and collections, correspondence changes for self-service, and Bill Payment Assistance for Low Income Customers.","Include: 1. regulatory strategy 2. stay aligned with regulatory side of the business",null,null,null,null,null,null,null,null,"1Q17",2020,{"$f":"MROUND(VLOOKUP(D9,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"General","No",null,null,0,0,{"$f":"IF($P9=Y$2,1,IF($Q9=Y$2,1,IF(X9=0,0,IF($Q9=X$2,0,1))))","v":0},0,1,1,1,1,1,1,1,1,1,1,1,1,1]
[null,null,null,"PM-6","Program Mobilization and Planning","This includes the funding and resources for the GTZ program initiation. ",null,null,null,null,null,null,null,null,"product or SI selection, Including detailed project initiation for first year investment and on going services, Break down of onCloud and on Premise software's","4Q16","2Q17",{"$f":"MROUND(VLOOKUP(D10,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"General","No",null,null,0,0,{"$f":"IF($P10=Y$2,1,IF($Q10=Y$2,1,IF(X10=0,0,IF($Q10=X$2,0,1))))","v":0},1,1,1,0,0,0,0,0,0,0,0,0,0,0]
[null,null,null,"PM-8","Customer Experience Journey Mapping  ","Stand-up internal journey mapping capability. ",null,null,null,null,null,null,null,null,null,"1Q17",2020,{"$f":"MROUND(VLOOKUP(D11,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"General","No",null,null,0,0,{"$f":"IF($P11=Y$2,1,IF($Q11=Y$2,1,IF(X11=0,0,IF($Q11=X$2,0,1))))","v":0},0,1,1,1,1,1,1,1,1,1,1,1,1,1]
["Super Five",null,null,{"$f":"+'Modified Costs (R) '!B17","v":"Super 5 Scenarios:"}]
["Super 5 -  1) Explain my Bill",null,null,"Super 5 -  1) Explain my Bill"]
["Scenario: Understand my Energy Usage ",null,null,null,{"$f":"+'Modified Costs (R) '!B18","v":"Scenario: Understand my Energy Usage "}]
[null,null,null,"S1-2","Bill Code Enhancement CSA - Phase 2","Identify accurate description of the Miscellaneous Adjustments (MA) on residential  & collective accounts bills for approximately 18 scenarios.\nMissing or unclear information on bills \nDecrease cost of postage due to the number of bill pages and resolve overage print charges  received \nSystem checks to prevent inaccurate data being entered into fields (converting free form to drop-down menus) for non-consumption and SAP Sales and Distribution (SD) charges created by employees ",null,null,null,"Add ph 2 costs",null,"Phase two is included",null,null,null,"2Q16","2Q17",{"$f":"MROUND(VLOOKUP(D15,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"BPCC","No",null,1,{"$f":"IF($P15=W$2,1,IF($Q15=W$2,1,IF(R15=0,0,IF($Q15=R$2,0,1))))","v":{"$error":"#VALUE!"}},{"$f":"IF($P15=X$2,1,IF($Q15=X$2,1,IF(W15=0,0,IF($Q15=W$2,0,1))))","v":1},{"$f":"IF($P15=Y$2,1,IF($Q15=Y$2,1,IF(X15=0,0,IF($Q15=X$2,0,1))))","v":1},{"$f":"IF($P15=Z$2,1,IF($Q15=Z$2,1,IF(Y15=0,0,IF($Q15=Y$2,0,1))))","v":1},1,1,0,0,0,0,0,0,0,0,0,0,0,"(10) Real-time Payment Posting"]
[null,null,null,"S1-3","Full realization of  Energy Usage across Digital Core","Refine Billing and Usage Process to utilize Digital Core capabilities and develop business and functional requirements for implementation by DC team. Thereby provide consistent Billing Explanation experience across all customer facing channels as well as enabling CSR. ","- Refined Billing Process and Business requirement\n- Functional requirements, design and testing\n- User Acceptance Testing ","Consistent Billing and Usage experience across all customer facing channels as well as enabling CSR. To provide a customer with accurate and up to date information specific to an account that allows that transaction to be performed seamlessly, providing a confirmation of transactions performed.",null,"DCI - Consistent Cross Channel Experience\nDCII - Guided Call Center Experience\nP3a - SAP Work Management System (WMS)\nP3b - Workforce Scheduling\nP3c - Workforce Mobility \nDC IV - IWM\nDC V - Data",null,null,null,null,"UAT needs to be included","1Q17","4Q18",{"$f":"MROUND(VLOOKUP(D16,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"BPCC","No",null,null,{"$f":"IF($P16=W$2,1,IF($Q16=W$2,1,IF(R16=0,0,IF($Q16=R$2,0,1))))","v":{"$error":"#VALUE!"}},{"$f":"IF($P16=X$2,1,IF($Q16=X$2,1,IF(W16=0,0,IF($Q16=W$2,0,1))))","v":{"$error":"#VALUE!"}},{"$f":"IF($P16=Y$2,1,IF($Q16=Y$2,1,IF(X16=0,0,IF($Q16=X$2,0,1))))","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},1,1,1,"d",1,1,1,1,0,0,0,0,0]
["Scenario: Understand energy efficiency options and programs",null,null,null,{"$f":"+'Modified Costs (R) '!B24","v":"Scenario: Understand energy efficiency options and programs"}]
["Refine Energy Efficiency to utilize Digital Core capabilities and develop business and functional requirements for implementation by DC team.",250,50,"S1-4","Full realization of energy efficiency across Digital Core","Linking EE systems to the digital core (NEXANT, OPower, SAP and others). Customer is proactively notified of high usage through preferred channel and are directed to self service resource that identifies specific areas whereby customer can become more energy and cost efficient. Specifically, late paying customers are directly marketed to based on channel preferences with regard to energy efficiency / savings opportunities. Provide API for residential and business customers to pull PSE energy usage date into the system of their choice?\n","Proactively notify customer of high usage, advanced IVR capability to recognize high bill via usage verse an additional charge, temp data for web and printed bill are the same. Link DSM to customer facing platform. Refined Billing Process and Business requirement\n- Functional requirements, design and testing\n- User Acceptance Testing. (GTZ will do work and EE will pay for it)\n\nLinking EE systems to the digital core (NEXANT, OPower, SAP).\n1. The temperature shown on the PSEWeb for a given area will be the same temperature information on the customers bill (utilize same temperature date).\n2. Customer will have the ability to process their Energy Efficiency rebates online via PSE.com as well as options int eh form of that rebate (i.e. ACH, pre-paid bank card, etc.).\n3. Opower services will be offered to commercial customers\n4. The Customer Service Rep has access to the  Opower data that the customer has been receiving.\n5. SAP will include premise information such as size, year built, window type to better inform he energy usage predictions from Opower.\n6. The IVR will identify if the bill is high due to energy usage or high bill due to an additional charge, this will allow the customer to be routed to the correct agent the first time.","To provide a customer with accurate and up to date information specific to energy usage as apart of an explanation to their bill.",null,"DCI - Consistent Cross Channel Experience\nDCII - Guided Call Center Experience\nP3a - SAP Work Management System (WMS)\nP3b - Workforce Scheduling\nP3c - Workforce Mobility \nDC IV - IWM\nDC V - Data","EE projects being completed","This includes budget for technology changes related directly to EE. Linking EE systems to the digital core (any heavy lifting for new EE programs or functionality will be funded by EE)\n\n",null,null,"Because of the separate regulatory complications the costs of the integration of EE to Digital Core,  2.25 million will be covered by EE. NEED TO DISCUSS WITH EE","1Q17","4Q18",{"$f":"MROUND(VLOOKUP(D18,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"CI","No",null,null,{"$f":"IF($P18=W$2,1,IF($Q18=W$2,1,IF(R18=0,0,IF($Q18=R$2,0,1))))","v":{"$error":"#VALUE!"}},{"$f":"IF($P18=X$2,1,IF($Q18=X$2,1,IF(W18=0,0,IF($Q18=W$2,0,1))))","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},{"$error":"#VALUE!"},1,1,1,"d",1,1,1,1,0,0,0,0,{"$f":"IF($P18=AM$2,1,IF($Q18=AM$2,1,IF(AL18=0,0,IF($Q18=AL$2,0,1))))","v":0},"(37) Temperature Source, (38) Rebate Payment  Options, (39) Interactive Website for EE Options,  (41) Opower for Commercial Customers, (54) Home Center Update"]
["Super 5 -  2)Pay my Bill",null,null,"Super 5 -  2)Pay my Bill"]
["Scenario : Bill and make / manage payment",null,null,null,{"$f":"+'Modified Costs (R) '!B29","v":"Scenario : Bill and make / manage payment"}]
["Customer is provided accurate, clear and timely billing details and history via proactive communication with capability to make both payments easily, and see them consistently reflected in real-time / same day.  Customers will have multiple, no-fee payment options  across pertinent channels. ",260,10,"S2-1","No Fee Bank Card","This project was identified as a result of the Billing and Payment Roadmap completion in April and UTC’s approval of the no fee bank card processing on 3/26/2016.  This project is addressing the Bill Matrix payment channel that processes 1.2 million transactions annually.  The forecast is to grow this channel 64% to 2.2 million transactions the first year.  The no-fee bank card processing capabilities completion by August 2016 is included in Docket UE-160203 and Docket UG-160204 order 01 Granting the Amended Accounting Petition, which includes rate recover of the fee-free payment program.\n \n","This project has three major business capabilities included for this payment channel; 1) Provide customer single sign on and present the real-time account balance though this payment channel 2) implement a no bank card fee for residential and small commercial customers who use a credit/debit card to make their monthly payment and 3) identify and assess a fee for large commercial customers who use credit/debit card to make their monthly payment. ",null,null,null,null,null,null,null,null,"2Q16","3Q16",{"$f":"MROUND(VLOOKUP(D21,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"BPCC","No",null,1,0,{"$f":"IF($P21=X$2,1,IF($Q21=X$2,1,IF(W21=0,0,IF($Q21=W$2,0,1))))","v":1},{"$f":"IF($P21=Y$2,1,IF($Q21=Y$2,1,IF(X21=0,0,IF($Q21=X$2,0,1))))","v":1},0,0,0,0,0,0,0,0,0,0,0,0,0,0,"(9) Payment Processing"]
[null,null,null,"S2-2","Billing Performance Improvements","Reduce the number of billing exceptions from 22,000 per year to approximately 7,000 EMMA Cases and correct within the new 60 day billing rule.  There are management processes, training along with Metering and SAP system enhancements required to achieve this goal.",null,null,null,"AMI DC-IV-1, IWM P3a-P3c, DC-I-5",null,"Will gain from AMI implementation",null,null,"About $300k has been approved to date for Capital until IT is able to estimate the execution phase. Reduction in billing exceptions resulting from AMR hardware issues\nReduced billing exceptions:\n Elimination of zero-consumption based retro-bills\n Reduction in estimated bills\n Improved accuracy of demand billing\n Reduction in lost and mixed meters\n","2Q16","4Q16",{"$f":"MROUND(VLOOKUP(D22,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"BPCC","No",null,1,0,{"$f":"IF($P22=X$2,1,IF($Q22=X$2,1,IF(W22=0,0,IF($Q22=W$2,0,1))))","v":1},1,1,0,0,0,0,0,0,0,0,0,0,0,0,0,"(10) Real-time Payment Posting"]
[null,null,null,"S2-3","Bill Due Reminder","Provide a notification to users who have not paid or scheduled a payment within 5 days of their due date that their payment date is approaching, along with a prompt to pay now for Fiserv customers.",null,null,null,"DC-I-1, DC-I-7, DC-I-8",null,null,null,null,null,"2Q16","3Q16",{"$f":"MROUND(VLOOKUP(D23,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"BPCC","No",null,1,0,{"$f":"IF($P23=X$2,1,IF($Q23=X$2,1,IF(W23=0,0,IF($Q23=W$2,0,1))))","v":1},1,0,0,0,0,0,0,0,0,0,0,0,0,0,0]
[null,null,null,"S2-4","Fiserv Balance","Display a real time balance, explanation of type of account (active or closed) and remove closed accounts if they are paid in full through the Bank Withdrawal Pay Page through FISERV. ",null,null,null,null,null,null,null,null,null,"2Q16","3Q16",{"$f":"MROUND(VLOOKUP(D24,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"BPCC","No",null,1,0,{"$f":"IF($P24=X$2,1,IF($Q24=X$2,1,IF(W24=0,0,IF($Q24=W$2,0,1))))","v":1},1,0,0,0,0,0,0,0,0,0,0,0,0,0,0]
[null,null,null,"S2-5","Non Consumption Billing","Enhance the SAP system and automate the process to provide a comprehensive billing experience for customers who receive, make payment and collections for non-consumption bills.  ",null,null,null,"Automate New Const. Req.,DC-I-9 (ph 1)","Hana on CRM","This will be tested on Hana (increase scope)","Implementing enhancements while doing technical improvements at the same time is a large risk on scope, schedule and functionality. ",null,"Will this be competing with FTIP and ECC on CRM will resources be competing?  The operations team has an ITSR in process for a short term solution","4Q17","1Q18",{"$f":"MROUND(VLOOKUP(D25,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"BPCC","No",null,1,0,{"$f":"IF($P25=X$2,1,IF($Q25=X$2,1,IF(W25=0,0,IF($Q25=W$2,0,1))))","v":0},0,0,0,0,0,1,1,0,0,0,0,0,0,0,0]
[null,null,null,"S2-6","Customer Pre-payment (incl real time presentment, bill on-demand)","The customer will have the ability to pre-pay their energy bill, ensuring they are always within their budget.","Pre-payment vs. billing on demand? Bill code changes for the presentation of bill, Tariff changes, CSR training. ",null,null,"AMI DC-IV-1, 102, DC-I-5","SAP AMI and CRM on Hana needed for this capability","Following AMI roll-out schedule presented in AMI CSA. We will receive Tariff approval by roll-out. We would have some AMI functionality for the implementation of this project. ","Current CSA schedule does not include breaks for Hana implementation, could affect timeline (if AMI is making changes with ECC  on CRM). Tariff is approved by UTC to allow pre-payment",null,"There are a lot of changes to ECC from AMI meter installation. To the system this meter is new so integrating the information into the ECC. There are two sides meter; in the field and once the information to meter data management then to SAP. When they say they've just enabled the basic functionality, GTZ will need to understand their use-cases and their impact to SAP.","2Q18","1Q19",{"$f":"MROUND(VLOOKUP(D26,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"BPCC","No",null,1,0,{"$f":"IF($P26=X$2,1,IF($Q26=X$2,1,IF(W26=0,0,IF($Q26=W$2,0,1))))","v":0},0,0,0,0,0,0,0,1,1,1,1,0,0,0,0]
[null,null,null,"S2-7","Billing and Payment Improvement (M2C)","SAP changes to support Billing Exception Processing, payment arrangement, budget billing, installment  and deposit plans.\nBusiness Rule changes to optimize the meter to cash process within SAP\nQuality Control Dashboards from source information","SAP allows budget billing to be set up automatically on the Web. Syncing up payment arrangements between channels. ",null,null,"Web and IVR",null,null,null,null,"SAP changes to allow budget billing to be set up automatically on the Web. Syncing up payment arrangements between channels. ","1Q17","4Q17",{"$f":"MROUND(VLOOKUP(D27,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"BPCC","No",null,1,0,{"$f":"IF($P27=X$2,1,IF($Q27=X$2,1,IF(W27=0,0,IF($Q27=W$2,0,1))))","v":0},0,0,1,1,1,1,0,0,0,0,0,0,0,0,0]
[null,null,null,"S2-8","Enable Digital Billing and Payment Capabilities (Mobile, IVR, Web)","Billing and Payment transactions via all self serve channels \nDecommission and Convert customers from previous provider service\nConsolidated Bills for Customers\nCustomer Notification Preference\nE-wallet for customer bank card - reoccurring payments\nPayment History Clarity                                                                                         ","Fiserv 4.0",null,null,"DC-I-1, DC-I-2, DC-I-4, DC-I-5,DC-I-7,DC-I-8",null,"Includes Fiserv 4.0 in costs of ($2 Mil)",null,null,null,"1Q17","4Q17",{"$f":"MROUND(VLOOKUP(D28,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"BPCC","No",null,1,0,{"$f":"IF($P28=X$2,1,IF($Q28=X$2,1,IF(W28=0,0,IF($Q28=W$2,0,1))))","v":0},0,0,1,1,1,1,0,0,0,0,0,0,0,0,0]
[null,null,null,"S2-9","Faster Pmt Posting","Posting the payment to the customer account in real time from the Customer and Field Collections workforce mobility\n","The moment a payment is made, it will show that the payment was completed to the customer. (includes ACH, AFT, Credit Card and mail check)","Allow PSE to post payments in real-time (expect Kiosk)",null,"DC-I-1, DC-I-2, DC-I-4, DC-I-5,DC-I-7,DC-I-8,P3a,P3c",null,"Fiserv 4.0 is moving forward",null,null,"The moment a payment is made, it will show that the payment was completed to the customer. (includes ACH, Credit Card and mail check) Does not include - ","1Q17","4Q17",{"$f":"MROUND(VLOOKUP(D29,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"BPCC","No",null,1,0,{"$f":"IF($P29=X$2,1,IF($Q29=X$2,1,IF(W29=0,0,IF($Q29=W$2,0,1))))","v":0},0,0,1,1,1,1,0,0,0,0,0,0,0,0,0]
[null,null,null,"S2-10","Full realization of bill and make / manage payment across Digital Core","Refine Billing and Payment processes to utilize Digital Core capabilities and develop business and functional requirements for implementation by DC team. Thereby providing consistent Billing and Payment experiences across all customer facing channels as well as enabling CSR. ","- Refined Billing and Payment Process and Business requirement\n- Functional requirements, design and testing\n- User Acceptance Testing ","Consistent Billing and Payment experience across all customer facing channels as well as enabling CSR. To provide a customer with accurate and up to date information specific to an account that allows that transaction to be performed seamlessly, providing a confirmation of transactions performed.",null,"DCI - Consistent Cross Channel Experience\nDCII - Guided Call Center Experience\nP3a - SAP Work Management System (WMS)\nP3b - Workforce Scheduling\nP3c - Workforce Mobility \nDC IV - IWM\nDC V - Data",null,null,null,null,null,"1Q17","4Q17",{"$f":"MROUND(VLOOKUP(D30,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"BPCC","No",null,null,0,{"$f":"IF($P30=X$2,1,IF($Q30=X$2,1,IF(W30=0,0,IF($Q30=W$2,0,1))))","v":0},0,0,1,1,1,1,0,0,0,0,0,0,0,0,0]
["Super 5 -  3 )Financial Assistance",null,null,"Super 5 -  3 )Financial Assistance"]
["Scenario: Customer propensity to pay, budgeting, arrangements and C&C",null,null,null,{"$f":"+'Modified Costs (R) '!B43","v":"Scenario: Customer propensity to pay, budgeting, arrangements and C&C"}]
["payment arrangement terms will be flexible enough to meet customer needs, while balanced with collection risk for minimizing bad-debt expense.  \n",200,50,"S3-1","TSI Dunning","The “TSI–Dunning” Project  will implement a behavioral scoring software solution purchased from Total Solutions Inc. (“TSI”) leveraging a vendor-hosted strategy.   This will result in eliminating the customers who have a high propensity to pay although late.  The actual customers who are likely not to pay are acted upon in the collection process immediately.",null,null,null,null,null,null,null,null,null,"2Q16","2Q16",{"$f":"MROUND(VLOOKUP(D33,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"BPCC","No",null,1,"Complete",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"(31) Flexible Payment dates"]
[null,null,null,"S3-2","Payment Arrangement/Budget/Deposit","Auto -Payment Arrangement/Budget/Deposit via all self serve channels - This includes account set-up requirements and management of account changes. This will allow PSE to leverage SSN's with Experian and TSI to determine deposit requirements.","Utilizes TSI and Experian information to offer payment arrangements and/or deposit requirements based on customers credit score. ",null,null,"DC-I-1, DC-I-2, DC-I-4, DC-I-5,DC-I-7,DC-I-8","S5-3 (public facing platform for backend changes in S3-2)","Need Experian in real-time, have ability to capture SSN numbers with current system. Costs assume the deposit/SSN integration with Experian Credit Bureau","Experian information availability to provide analytics",null,null,"2Q17","1Q18",{"$f":"MROUND(VLOOKUP(D34,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"BPCC","No",null,1,0,{"$f":"IF($P34=X$2,1,IF($Q34=X$2,1,IF(W34=0,0,IF($Q34=W$2,0,1))))","v":0},0,0,0,1,1,1,1,0,0,0,0,0,0,0,0,"(30) Pre-Pay Enablement"]
[null,null,null,"S3-3","Collection Cycle Improvement & Agency Integration","Expedite Collection activities and payment application (reduce cycle time from 111 days to 45 days) and integration with the collection agencies.","Reduce Cycle time to 45 days, work with multiple agency's to consolidate process",null,"45 day cycle, reduction of field collections over 6 years of AMI rollout","DC-I-5","AMI Phase II Rollout timeline, to realize full benefits","Field collections would still need to occur for gas even with AMI",null,null,null,"1Q17","4Q17",{"$f":"MROUND(VLOOKUP(D35,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"BPCC","Yes","Services",1,0,0,0,0,1,1,1,1,0,0,0,0,0,0,0,0,0,"(29) Prior Obligation"]
[null,null,null,"S3-4","Full realization across Digital Core","Refine Financial Assistance  processes to utilize Digital Core capabilities and develop business and functional requirements for implementation by Digital Core team. Thereby provide consistent experience across all customer facing channels,  as well as enabling CSR for customer propensity to pay, budgeting, arrangements and C&C","- Refined  Process and Business requirement for Customer propensity to pay, budgeting, arrangements and C&C\n- Functional requirements, design and testing\n- User Acceptance Testing ","Consistent experience for customer propensity to pay, budgeting, arrangements and C&C experience across all customer facing channels and for CSR. To provide a customer with accurate and up to date information specific to an account that allows their budgeting and arrangements  to be performed seamlessly, providing a confirmation of transactions performed.",null,"DCI - Consistent Cross Channel Experience\nDCII - Guided Call Center Experience\nP3a - SAP Work Management System (WMS)\nP3b - Workforce Scheduling\nP3c - Workforce Mobility \nDC IV - IWM\nDC V - Data",null,null,null,null,null,"3Q17","4Q18",{"$f":"MROUND(VLOOKUP(D36,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"BPCC","No",null,null,0,0,0,0,0,0,1,1,1,1,1,1,0,0,0,0,0,"(27) Consistent Payment Arrange. Policies"]
["Scenario: Improve customer ability to leverage low energy assistance programs",null,null,null,{"$f":"+'Modified Costs (R) '!B51","v":"Scenario: Improve customer ability to leverage low energy assistance programs"}]
["The process of eligibility for low income agencies is automated with PSE improving customer experience, fund distribution and operational efficiency",200,200,"S3-5","Energy Assistance (Low Income)","Improve Customer Access to Low Income Funds (LIHEAP, PSE HELP and WARM funds) along with timely Application of Customer Pledge Credits to Active Accounts.  This real-time integration with the agencies enables on-line customer scheduling, application and status checking.  There is also a data component to identify candidate customers who may qualify for bill payment assistance, performance of the agencies and relationship between low income customers and delinquency.","Automated Pledge process",null,"Reduction in bad debt","DC-I-5, 105",null,"Working with other WA utilities. Begin with PSE Help to show the agency's how much more effective the process can be. ","Leaving money on the table ever year and not reducing our bad debt by leveraging our pledge agencies",null,"The costs identified need to be included in the roadmap until such time GTZ confirms the administrative fee can cover these costs","4Q16","4Q17",{"$f":"MROUND(VLOOKUP(D38,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"BPCC","Yes","Services",1,0,0,0,1,1,1,1,1,0,0,0,0,0,0,0,0,0,"(16) Agency Process Improvements"]
[null,null,null,"S3-6","Full realization of leveraging low energy assistance programs across Digital Core","Refine Energy Assistance Programs to utilize Digital Core capabilities and develop business and functional requirements for implementation by Digital Core team. Thereby provide consistent experience across all customer facing channels,  as well as enabling CSR for customer propensity to pay, budgeting, arrangements and C&C","- Refined  Process and Business requirement for Energy Assistance Programs\n- Functional requirements, design and testing\n- User Acceptance Testing ","Consistent experience for Energy Assistance Programs experience across all customer facing channels and for CSR. To provide a customer with  up to date information on energy assistance programs pertaining to them.",null,"DCI - Consistent Cross Channel Experience\nDCII - Guided Call Center Experience\nP3a - SAP Work Management System (WMS)\nP3b - Workforce Scheduling\nP3c - Workforce Mobility \nDC IV - IWM\nDC V - Data",null,null,null,null,null,"3Q17","4Q18",{"$f":"MROUND(VLOOKUP(D39,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"BPCC","No",null,null,0,0,0,0,0,0,1,1,1,1,1,1,0,0,0,0,0,"(15) Qual. Determination via PSE.com"]
["Super 5 -  4) Unexpected Service Interruption",null,null,"Super 5 -  4) Unexpected Service Interruption"]
["Scenario : Investigate Outages & Restoration",null,null,null,{"$f":"+'Modified Costs (R) '!B57","v":"Scenario : Investigate Outages & Restoration"}]
["Customers receive proactive notification and can view outage maps via the channel of their choice. The same tools (such as AMI) that enable these proactive communications will also help drive down outages by pinpointing the sources of outages more quickly and by providing diagnostic information (such as voltage-time signatures) that insure a self-correcting network schematic all leading to the  for more efficient dispatch and tracking of crews.",200,250,"S4-1","Manage Outage Orders ","Outage orders captured from initiation to resolution presented to the customer across all channels. This would be the process of designing the UX for outage management (planned and unplanned) for all channels. It would include the user flow for submission of outages as well as what notifications customers ideally want, what kind of updates and how often, etc.  this would be part of the Customer Experience Design project. This should occur before providing interim solutions that could fall short of customer expectations and erode trust. \n\nA process and tools to create and execute proactive outage notifications to customers across all applicable channels. The channel and type of outage notification will be maintained through \"Manage Outage Preferences\" (Preference Center DCI-7).  Physical comm to customers will be via Comm Gateway service (DCI-8)","Customer interface of Outage Orders through all channels",null,null,"DC-I-1, DC-I-2, DC-I-4, DC-I-5,95,DC-I-7,DC-I-8,P3a,P3c",null,null,null,null,null,"2Q17","1Q18",{"$f":"MROUND(VLOOKUP(D42,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"CI","Yes","Services; SI",2,0,{"$f":"IF($P42=X$2,1,IF($Q42=X$2,1,IF(W42=0,0,IF($Q42=W$2,0,1))))","v":0},0,0,0,1,1,1,1,0,0,0,0,0,0,0,0,"(17) Outage/Hazard Reporting interface"]
[null,null,null,"S4-2","SAP Mutli Channel Foundation for Utilities (MCF)","Develop new description with Joe","A digital experience delivering the preference management, opt-in and opt-out, and messaging and implementation of functionality to send and manage communications and customer preferences. ",null,null,"54,55,DC-I-7,DC-I-8","OMS Data Integration needs to be in place",null,null,null,null,"3Q16","4Q16",{"$f":"MROUND(VLOOKUP(D43,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"IWM",null,null,1,0,{"$f":"IF($P43=X$2,1,IF($Q43=X$2,1,IF(W43=0,0,IF($Q43=W$2,0,1))))","v":0},1,1,0,0,0,0,0,0,0,0,0,0,0,0,0,"(18) Outage Map (21) Real-time Data Captured/Distributed"]
[null,null,null,"S4-3","P15 - OMS-AMI (Outage Support)","To interface AMI meter exception data (power on / power off messages) with the Electric Operations  OMS to augment the outage prediction models in OMS. To proactively manage communication to AMI enabled customers regarding outage occurrences and restoration. ",null,null,null,"DC-I-7,AMI,DC-V-2",null,"Any  new meter would automatically pick up the new process",null,null,"Quicker situational awareness of an outage\n\nIncreased reliability in meter pings resulting in reduction of field visits to confirm status\n\nReduction in lost and mixed meters\n\nOutage predictions without customer calls","4Q19",2020,{"$f":"MROUND(VLOOKUP(D44,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"IWM","Yes",null,1,0,{"$f":"IF($P44=X$2,1,IF($Q44=X$2,1,IF(W44=0,0,IF($Q44=W$2,0,1))))","v":0},0,0,0,0,0,0,0,0,0,0,0,0,0,1,1,"(22) Social Network Data Mining"]
[null,null,null,"S4-4","P1 - AMR to OMS Integration","Integration of residential electric meter \"last gasp\" indications though the AMR MDMS system with the Power On Outage Management system to provide indication of power outage to a meter and groupings of meters.",null,null,null,null,null,null,null,null,null,"3Q16","4Q16",{"$f":"MROUND(VLOOKUP(D45,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"IWM","No",null,1,0,{"$f":"IF($P45=X$2,1,IF($Q45=X$2,1,IF(W45=0,0,IF($Q45=W$2,0,1))))","v":0},1,1,0,0,0,0,0,0,0,0,0,0,0,0,0]
[null,null,null,"S4-5","Full realization of outage and restoration across Digital Core","Refine Outage and Restoration  Process to utilize Digital Core capabilities and develop business and functional requirements for implementation by Digital Core team. Thereby provide consistent experience across all customer facing channels,  as well as enabling CSR for customer propensity to pay, budgeting, arrangements and C&C.","- Refined  Process and Business requirement for Outage and Restoration Process\n- Functional requirements, design and testing\n- User Acceptance Testing ","Consistent experience for Outage and Restoration Process across all customer facing channels as well as enabling CSR. To provide a customer with accurate and current information specific to outages and provide timely updates on restoration.",null,"DCI - Consistent Cross Channel Experience\nDCII - Guided Call Center Experience\nP3a - SAP Work Management System (WMS)\nP3b - Workforce Scheduling\nP3c - Workforce Mobility \nDC IV - IWM\nDC V - Data",null,null,null,null,"Information includes, their outage order status (dispatched, arrived on-site), the outage cause, ETRs, and confirmation when their power has been restored.  Information will address: Does PSE know my power is out?  What caused the outage? How big is the outage?  Are they working on the problem? When should I expect my power will come back on?  Has my power been restored and do I need to do anything more?  ","1Q17","4Q18",{"$f":"MROUND(VLOOKUP(D46,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"IWM","No",null,null,0,{"$f":"IF($P46=X$2,1,IF($Q46=X$2,1,IF(W46=0,0,IF($Q46=W$2,0,1))))","v":0},0,0,1,1,1,1,1,1,1,1,0,0,0,0,0]
["Scenario : Street light requests and outage ",null,null,null,{"$f":"+'Modified Costs (R) '!B64","v":"Scenario : Street light requests and outage "}]
[" Customer request for new streetlight is captured in SAP. In event that a storm impacts the schedule of new installations, technology enables auto notifications to customers notifying them of a delay in work due to a storm. Field worker has mobile access to scheduling system updated in real time. Customer online submittal should prompt customer to answer required questions. Customer can report a street light outage using PSE mobile web, PSE mobile app or online",200,50,"S4-6","Full realization of street light across Digital Core","Refine Street Light processes to utilize Digital Core capabilities and develop business and functional requirements for implementation by Digital Core team. Thereby provide consistent experience across all customer facing channels,  as well as enabling CSR.\n1. Automate Street Light Request\n2. Street Light Online Reporting Sys.\n3. GIS Updates\n4. Street Light Outage Map","- Refined  Process and Business requirement for Street Light and Vegetation Management processes\n- Functional requirements, design and testing\n- User Acceptance Testing  : A self service process for customers to request for new street light service : A Self service guided process for customers to submit Street light outages concerns : GIS updates to include the make a model of street lights : A Self-Service Street light outage map (utilizing internal mapping system) to allow customer to report a street light outage directly from the map","Consistent information  to  customers related to Street Light and Vegetation Management processes all customer facing channels and for CSR.",null,"DCI - Consistent Cross Channel Experience\nDCII - Guided Call Center Experience\nP3a - SAP Work Management System (WMS)\nP3b - Workforce Scheduling\nP3c - Workforce Mobility \nDC IV - IWM\nDC V - Data",null,null,null,null,"Customer online submittal should prompt customer to answer required questions i.e. image of yellow tag on pole. Make & model info of street lights is captured within GIS. ",2020,2020,{"$f":"MROUND(VLOOKUP(D48,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"CI","Yes",null,null,0,{"$f":"IF($P48=X$2,1,IF($Q48=X$2,1,IF(W48=0,0,IF($Q48=W$2,0,1))))","v":0},0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,"(33) Auto Storm Notification to Customers, (34) Enhanced Mobile/Web Outage Reporting (SL, veg)                                                                      (35) GIS Data Improvements                                                                   (36) Public Facing SL Outage Map"]
["Super 5  - 5) Planned Service Event",null,null,"Super 5  - 5) Planned Service Event"]
["Scenario : Stop, Start and Transfer my Account",null,null,null,{"$f":"+'Modified Costs (R) '!B69","v":"Scenario : Stop, Start and Transfer my Account"}]
["A new or existing customer can quickly and simply access or create their customer profile and start/stop/transfer functionality. They can verify their address and authenticate seamlessly. If they are both Gas & Electric, they can check if both services are provided at new address and request transfer apply to both.  If new construction is required they can get an estimate through website. If a service visit is required, they can schedule it on-line.  The experience should be similar for a business customer e.g. landlord with the addition of being able to provide tenant details. This process should culminate in a completed transaction as requested by the customer including updates to CIS and IWM systems, and confirm that the transaction was completed successfully.",200,50,"S5-1","Self Service for customer, ability to add additional authorized user","A self service process that allows the customer to add an authorized user to their account.","Self Service option for customers to add an additional person to their account",null,null,null,null,"Preference center will be able to handle multiple account users",null,null,null,"4Q17","1Q18",{"$f":"MROUND(VLOOKUP(D51,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"CI","No",null,3,0,{"$f":"IF($P51=X$2,1,IF($Q51=X$2,1,IF(W51=0,0,IF($Q51=W$2,0,1))))","v":0},0,0,0,0,0,1,1,0,0,0,0,0,0,0,0,"(42) SST Automation for Leasing Customers"]
[null,null,null,"S5-2","One-step transfer (Incl. account close out)","Refinements to the combined self service process to take care of customer account transfer including the stop (close out service) at old address and start (new connection) at the new address. Includes technical master data create/edit in SAP","THIS WAS COMPLETED AS PART OF SST",null,null,"Reach out to connective and check what else needs to be done?",null,null,null,null,null,"2Q16","2Q16",{"$f":"MROUND(VLOOKUP(D52,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#N/A"}},"CI","No",null,2,0,{"$f":"IF($P52=X$2,1,IF($Q52=X$2,1,IF(W52=0,0,IF($Q52=W$2,0,1))))","v":1},0,0,0,0,0,0,0,0,0,0,0,0,0,0,0]
[null,null,null,"S5-3","Manage Account(s) and Profile","A self service process for a new customer to create, manage and setup an account online - the integration aspect with SAP data must also be considered","Account set up requirements defined from business. Predictive address validation with type (google product)",null,null,"DC-I-1,DC-I-2,DC-I-4,DC-I-5",null,"Complete",null,null,null,"1Q17","1Q18",{"$f":"MROUND(VLOOKUP(D53,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"CI","No",null,1,0,{"$f":"IF($P53=X$2,1,IF($Q53=X$2,1,IF(W53=0,0,IF($Q53=W$2,0,1))))","v":0},0,0,1,1,1,1,1,0,0,0,0,0,0,0,0]
[null,null,null,"S5-4","Stop, Start, and Transfer for property managers and business customer","The Start Stop Transfer project delivered a new self service web experience focused on residential customers.  Commercial accounts and landlords have complexities that could not be addressed in the original project but would mitigate additional call volume.","Connected online  self-service experiences for landlords.  May manifest as modifications to existing SST flow or new experience designed specifically for these type of accounts.",null,null,"DC-I-1,DC-I-2,DC-I-4,DC-I-5",null,"included in web interface design",null,null,"Ask for property managers to try and utilize current tool prior to moving forward with this project. May be more of a process change","3Q17","1Q18",{"$f":"MROUND(VLOOKUP(D54,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"CI","No",null,1,0,{"$f":"IF($P54=X$2,1,IF($Q54=X$2,1,IF(W54=0,0,IF($Q54=W$2,0,1))))","v":0},0,0,0,0,1,1,1,0,0,0,0,0,0,0,0]
[null,null,null,"S5-6","Full realization SST across Digital Core","Refine Start, Stop and Transfer processes to utilize Digital Core capabilities and develop business and functional requirements for implementation by Digital Core team. Thereby provide consistent experience across all customer facing channels,  as well as enabling CSR for Start, Stop and Transfer. ","- Refined  Process and Business requirement for Start, Stop and Transfer \n- Functional requirements, design and testing\n- User Acceptance Testing ","Consistent experience Start, Stop and Transfer across all customer facing channels and for CSR. To provide a customer with accurate and up to date information specific to an account that allows their Start, Stop and Transfer performed seamlessly, providing a confirmation of transactions performed.",null,"DCI - Consistent Cross Channel Experience\nDCII - Guided Call Center Experience\nP3a - SAP Work Management System (WMS)\nP3b - Workforce Scheduling\nP3c - Workforce Mobility \nDC IV - IWM\nDC V - Data",null,null,null,null,null,"1Q17","4Q18",{"$f":"MROUND(VLOOKUP(D55,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"CI","No",null,null,0,{"$f":"IF($P55=X$2,1,IF($Q55=X$2,1,IF(W55=0,0,IF($Q55=W$2,0,1))))","v":0},0,0,1,1,1,1,1,1,1,1,0,0,0,0,0]
["Scenario : Make and Manage my Service Orders",null,null,null,{"$f":"+'Modified Costs (R) '!B77","v":"Scenario : Make and Manage my Service Orders"}]
["Customers can request, manage and pay for service orders through self-service.  Functionality includes: Requesting service; Scheduling service; Checking on status of service; Paying for service; Setting up payment arrangement; Confirming payment received. Note that customer construction requests are currently handled through the Tacoma call center. ",260,10,"S5-7","Create/Change Service Orders","A self service process for customers to create (schedule) and change service order requests through pse.com.  Will include access to multiple types of services including appliance service, re-lights, etc.  This is the web front end work for project DCIII-9 (P8).","A connected online experience to schedule, see, and modify service requests. Payment whether in advance (Gas) or through arrangement can be managed.",null,null,"DC-I-1, DC-I-2, P3a-P3c, DC-V-2,DC-V-2",null,null,null,null,"Business requirement - add emergency services (gas break)","3Q17","1Q18",{"$f":"MROUND(VLOOKUP(D57,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"CI","No",null,2,0,0,0,0,0,0,1,1,1,0,0,0,0,0,0,0,0,"(9) Payment Processing"]
[null,null,null,"S5-8","Remote Disconnect/Reconnect (Elec. only) for service/construction","PSE will utilize AMI technology to allow for self service remote disconnect/reconnect for electric customers for service/construction - across all digital channels.","Self service option for customers to turn power on and off remotely ",null,null,"DC-I-1, DC-I-2, DC-I-5, P3a-P3c, DC-V-2,DC-V-2,DC-IV-1,2,4)",null,null,null,null,null,"1Q19","4Q19",{"$f":"MROUND(VLOOKUP(D58,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"CI","No",null,1,0,{"$f":"IF($P58=X$2,1,IF($Q58=X$2,1,IF(W58=0,0,IF($Q58=W$2,0,1))))","v":0},0,0,0,0,0,0,0,0,0,0,1,1,1,1,0]
[null,null,null,"S5-9","Customer self-service scheduling process","Implementing the PSE process to support customer self service and the ability for customers to schedule their service with PSE online with updates on their request status.","Self serve options for customers to schedule a service online",null,null,"DC-I-1, DC-I-2, P3a-P3c, DC-V-2,DC-V-2",null,null,null,null,null,"2Q18","4Q18",{"$f":"MROUND(VLOOKUP(D59,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"CI","No",null,2,0,{"$f":"IF($P59=X$2,1,IF($Q59=X$2,1,IF(W59=0,0,IF($Q59=W$2,0,1))))","v":0},0,0,0,0,0,0,0,1,1,1,0,0,0,0,0]
[null,null,null,"S5-10","Full realization make and manage service orders across Digital Core","Refine Make and Manage Service Order processes to utilize Digital Core capabilities and develop business and functional requirements for implementation by Digital Core team. Thereby provide consistent experience across all customer facing channels,  as well as enabling CSR for Make and Manage Service Order.","- Refined  Process and Business requirement for Make and Manage Service Order\n- Functional requirements, design and testing\n- User Acceptance Testing ","Consistent experience for Make and Manage Service Order across all customer facing channels and for CSR. To provide a customer with accurate and up to date information specific to an account that allows their budgeting and arrangements  to be performed seamlessly, providing a confirmation of transactions performed.",null,"DCI - Consistent Cross Channel Experience\nDCII - Guided Call Center Experience\nP3a - SAP Work Management System (WMS)\nP3b - Workforce Scheduling\nP3c - Workforce Mobility \nDC IV - IWM\nDC V - Data",null,null,null,null,null,"1Q17","4Q18",{"$f":"MROUND(VLOOKUP(D60,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"CI","No",null,null,0,{"$f":"IF($P60=X$2,1,IF($Q60=X$2,1,IF(W60=0,0,IF($Q60=W$2,0,1))))","v":0},0,0,1,1,1,1,1,1,1,1,0,0,0,0,0]
["Scenario : Make and Manage Connect/Disconnect Collections",null,null,null,{"$f":"+'Modified Costs (R) '!B85","v":"Scenario : Make and Manage Connect/Disconnect Collections"}]
["Connect/Disconnects are managed through AMI. Customers are notified of Connect/Disconnects. Customers are pre-notified of disconnect and can pay easily. Disconnects are executed remotely through AMI. Customers pay deposit and reconnect fee prior to reconnect (or greatest value as allowed by WAC). PSE has insight into customer behavior and takes account of propensity to pay.  Actions in the collections cycle can be tailored to the individual customer payment history resulting in fewer outbound calls, fewer notices, fewer disconnect orders and consequently fewer inbound calls. \nPre- AMI: Field Reps have mobile devices which enable them to see account information and the exact amount required to prevent the disconnect. ",null,null,"S5-11","Remote Disconnect/Reconnect for Payment (Elec. only)","PSE will utilize AMI technology to allow for remote disconnect/reconnect for delinquent electric customers.  This will eliminate 205,000 truck rolls to either disconnect and/or collect overdue bills in the field.  There are another 55,000 truck rolls eliminated for re-connect in the field.","Backend process for how we serve non-paying customers",null,null,"DC-I-1, DC-I-2, DC-I-5, P3a-P3c, DC-V-2,DC-V-2,DC-IV-1,2,4)",null,null,null,null,"SAP AMI and CRM on Hana needed for this capability","3Q18","2Q19",{"$f":"MROUND(VLOOKUP(D62,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"BPCC","Yes",null,1,0,{"$f":"IF($P62=X$2,1,IF($Q62=X$2,1,IF(W62=0,0,IF($Q62=W$2,0,1))))","v":0},0,0,0,0,0,0,0,0,1,1,1,1,0,0,0,0]
[null,null,null,"S5-12","Full realization dis(re)connect across Digital Core","Refine Disconnect  and Reconnect  processes to utilize Digital Core capabilities and develop business and functional requirements for implementation by Digital Core team. Thereby provide consistent experience across all customer facing channels,  as well as enabling CSR for Make and Manage Service Order.","- Refined  Process and Business requirement for Disconnect  and Reconnect\n- Functional requirements, design and testing\n- User Acceptance Testing ","Consistent experience for Disconnect  and Reconnect across all customer facing channels and for CSR. To provide a customer with accurate and up to date information on Disconnect  and Reconnect status.",null,null,null,null,null,null,null,"1Q17","4Q18",{"$f":"MROUND(VLOOKUP(D63,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"CI","No",null,null,0,{"$f":"IF($P63=X$2,1,IF($Q63=X$2,1,IF(W63=0,0,IF($Q63=W$2,0,1))))","v":0},0,0,1,1,1,1,1,1,1,1,0,0,0,0,0]
["Scenario : Customer Services ,  Leasing, Products and Other Programs",null,null,null,{"$f":"+'Modified Costs (R) '!B91","v":"Scenario : Customer Services ,  Leasing, Products and Other Programs"}]
["Customer can request and manage services and product rebates \n seamlessly  that automatically applies applicable rebates (either paying in full or a deposit and setting up payment arrangement for product and agreed to service charge for ongoing maintenance - if that service is provided)",250,125,"S5-13","Manage Services & Products e.g. Leasing","A PSE customer can utilize self service options for information pertaining to all of their services with PSE in one place.  ","Placeholder for future integration point for any new products or services.",null,null,"DC-I-1, DC-I-2, DCI-4, DC-I-5, P3a-P3c,P7 ",null,"Leasing has already began this discussion/work with the Web team. ",null,null,"Leasing has been working with IT and Web group on getting CRM built out with new products and services with price and digital contacts. They would like this to include online scheduling for service.","1Q19","2Q19",{"$f":"MROUND(VLOOKUP(D65,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"CI","No",null,3,0,{"$f":"IF($P65=X$2,1,IF($Q65=X$2,1,IF(W65=0,0,IF($Q65=W$2,0,1))))","v":0},0,0,0,0,0,0,0,0,0,0,1,1,0,0,0,"(39) Interactive Website for EE Options; (38) Rebate Payment Options; (43) IVR Enhancements; (44) SAP Maintenance & Repair Auto Notification; (45) Customer Facing Scheduling System; (46) Automated Reporting; (47) Self Serve- Leasing Buy out Option; (48) Auto Veg. Manage. Notices"]
[null,null,null,"S5-14","Manage Energy Efficiency programs","A PSE customer can utilize self service options for information pertaining to all of their EE services with PSE in one place.",null,null,null,"DC-I-1, DC-I-2,  DCI-4, DC-I-5, P3a-P3c,P7 ",null,null,null,null,null,"2Q16","3Q16",{"$f":"MROUND(VLOOKUP(D66,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"CI","No",null,3,0,{"$f":"IF($P66=X$2,1,IF($Q66=X$2,1,IF(W66=0,0,IF($Q66=W$2,0,1))))","v":1},1,0,0,0,0,0,0,0,0,0,0,0,0,0,0]
[null,null,null,"S5-15","Intelligent migration of web content (learn about PSE and community)","Migration of PSE.com static content to the new web platform in a more user-friendly format.","As the web and mobile sites are developed make sure this content is included on the website",null,null,null,null,null,null,null,null,"4Q17","1Q18",{"$f":"MROUND(VLOOKUP(D67,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"CI","No",null,3,0,{"$f":"IF($P67=X$2,1,IF($Q67=X$2,1,IF(W67=0,0,IF($Q67=W$2,0,1))))","v":0},0,0,0,0,0,1,1,0,0,0,0,0,0,0,0]
[null,null,null,"S5-16","Veg. Management Online Reporting Sys.","A Self service guided process for customers to submit vegetation management concerns. This will include the back-end process development as well as the technology interface between the veg. management group and the customer. ",null,null,null,null,null,null,null,null,null,"1Q19","2Q19",{"$f":"MROUND(VLOOKUP(D68,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"CI","No",null,3,0,{"$f":"IF($P68=X$2,1,IF($Q68=X$2,1,IF(W68=0,0,IF($Q68=W$2,0,1))))","v":0},0,0,0,0,0,0,0,0,0,0,1,1,0,0,0]
[null,null,null,"S5-17","Full realization of customer services across Digital Core","Alignment with digital core's foundational capabilities.",null,null,null,null,null,null,null,null,null,"1Q17","4Q18",{"$f":"MROUND(VLOOKUP(D69,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"CI","No",null,3,0,{"$f":"IF($P69=X$2,1,IF($Q69=X$2,1,IF(W69=0,0,IF($Q69=W$2,0,1))))","v":0},0,0,1,1,1,1,1,1,1,1,0,0,0,0,0]
["Digital Core",null,null,{"$f":"+'Modified Costs (R) '!B100","v":"Digital Core:"}]
["I. Consistent Cross Channel Experience",null,null,null,{"$f":"+'Modified Costs (R) '!B101","v":"I. Consistent Cross Channel Experience"}]
["Core customer needs are being met with seamless and efficient transactions based on a modern platform solution that enables a consistent experience across all channels.\n* Information that customers need or want to know is readily available via web and mobile platforms and is pushed -- using a clean and accurate set of data – via the customers’ channel of choice.  \n* Customer is able to confirm details and define communication preferences for  personal status page\n* Customer is notified that a scheduled event e.g. payment received or outage occurring  via preferred communication method e.g. text, email, voice, app, portal status.  \n* All platforms will provide links to another appropriate channel e.g. a proactive bill due text includes a link to mobile payment functionality. Mobile payment includes link to chat. Chat includes link to IVR. Each link lands at the appropriate place  \n* Customer can create or modify an account with PSE from any platform, initially setting up user details and preferences and validating address details and status of service at that location. If active account on the address, both existing and new customer are notified and requested to confirm transfer. \n* PSE will capture a unique identifier for the customer and tracking of customer preference when they move homes",200,450,"DCI-1","Web, Mobile App and Content Management (including responsive web mobile)","The project involves revamping PSE.com customer facing web and content management platform - includes basic design aspects, customer experience and other supported functionalities on web and mobile web. This enables customer to easily navigate to PSE information, Account Management and Usage. The mobile application platform will enable design and development of both native and hybrid customer facing as well as integrate with backend systems for services. Provides mobile native functions for billing, payment, usage, account maintenance and geolocation capability of field employees.  (DCI-2 will inform the look and feel of the content, but it is standalone in regards to content that will be included. The feature content of the app will be determined in the initiation phase of the project). ","The project deliverables will be implementing a new web content management platform to support customer facing web and mobile web interface and also support more functionalities on web and mobile web interfaces e.g.. mobile phones, tablets.\n1. Define Business requirements   \n2. Functional design, development and unit testing\n3. User acceptance testing                                                                                                                                                                                                                                                                                                                                                                                                                               Identify a mobile application platform and deliver hybrid/native mobile app(s) for end customer:\n1. Define Business requirements   \n2. Functional design, development and unit testing\n3. User acceptance testing","Enhance and Enable web functionalities for billing, account management, usage on web and mobile web interfaces ","Increase customer facing web and mobile web usage , reduced phone calls to the call center ","Dependent on Super 5 Process and Customer 360/Data as these process will be supported  on Web and Mobile web to enhance and enable customer self services ","S1-1,2,3,4(Explain my Bill), S2-1,2,3,4,5,6,7,8,9,10(Pay my Bill), S3-4(Financial Assistance), S4-1,2,3,4,5,6(Unexpected Service Interruption), S5-1,2,3,4,6,7,8,9,10,11,12(Planned Service Event), DCI-5 Customer 360 Data Centralization ","Migration of as is existing functionalities to the new Web and Mobile Web Platform, and supporting new Super 5 functionalities on the Web and Mobile web platform, leverage existing Services and new backend services as part of CRM and AMI/OMS systems upgrade ","Dependent on completion/availability of SAP enhancement of Super 5 processes, also dependent on Customer 360/Data  ","Web and Mobile web channel lacks end user experience and customer self services functionalities and hence more calls to the Call center for support related queries","(investigate further - the possible use of 3rd party cookies to utilize browsing history of a potential customer and push marketing - NOT INCLUDED IN COST)","4Q16","3Q18",{"$f":"MROUND(VLOOKUP(D72,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"CI","Yes","Product; SI",1,0,{"$f":"IF($P72=X$2,1,IF($Q72=X$2,1,IF(W72=0,0,IF($Q72=W$2,0,1))))","v":0},0,1,1,1,1,1,1,1,1,0,0,0,0,0,0,"(1) Unique Customer ID (UID); (2) CX Strategy; (3) Mobile UX Strategy; (4) Unified Customer Data Model; (5) Customer Preferences Drive Pres. Of Customer Data; (6) Password Reset; (7) Email Confirmation; (8) Address Validation; (19) Customer Preference Center; (20) Proactive/Predictive Help; (23) Call out/Workforce Mgmt. Tool; (24) Damage Assessor Mobile App; (25) Campaign Management; (28) Routing and Scheduling Field; (40) AMI Meters; (50) Persona-Based View of Cust. Data; (51) Predictive IVR; (52) Customer Preferences inform Login; (53) Consolidation of Customer Accounts; (54) Various Payment Channels; "]
[null,null,null,"DCI-2","Customer Experience Design for all channels","Provide a consistent design for customer interactions across Super 5 programs for all the channels, so that customer experience is seamless across all channels.  The external consultant would initiate and run all required workshops to gather requirements. Guidelines, visual prototypes or prompts of each channel.","Specific deliverables of this project will be:\n\n1. Heuristic analysis of web site\n2. Identification and Definition of key scenarios, use cases and touchpoints by scenario\n3. Identification of critical business processes and cross channel dependencies\n4. Channel performance KPIs\n5. Style Guides and Design Language across channels\n6. Visual Prototypes (comps) for all Channels\n7. Workshops:\na. Kick-off\nb. Design Thinking and Prototyping\nc. Alignment Sessions\n\nOnce completed the deliverables will enable the channel specific teams to develop channel specific requirements which are aligned to common goals and a common future state experience.","This project will improve customer experience across all channels ","Consistent customer experience across channels. Unified business process so that customer gets streamlined view of information in his/her preferred channel. ","Provide a consistent design for customer interactions across Super 5 programs for all the channels, so that customer experience is seamless across channel.","DCI-1 Web, Mobile App and Content Management (including responsive web mobile)\nDCI-7 Preference Center \nDCII-1 IVR Enhancements - Natural Voice \nDCII-5 CRM - CSR Guided Experience  with 3 click navigation (CRM modification, excluding Hana/prediction)","The design principles and guidelines will be established as part of the \" Customer Experience Design for all channels\". ","Though  design principles and guidelines need to be established as part of the \" Customer Experience Design for all channels\", many of the Super 5 processes may not be fully defined during the initial design","Non consumption billing will lack the visibility across customer channels, and associated dunning will follow existing. 1. Not doing the project will result in lack of alignment across the GTZ customer facing work streams which will in turn result in a poor customer experience.\n2. Delaying the work will cause a day-for-day delay in the GTZ program as it is both foundation and on the critical path for GTZ.\n process",null,"4Q16","1Q17",{"$f":"MROUND(VLOOKUP(D73,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"CI","Yes","Services",1,0,{"$f":"IF($P73=X$2,1,IF($Q73=X$2,1,IF(W73=0,0,IF($Q73=W$2,0,1))))","v":0},0,1,1,0,0,0,0,0,0,0,0,0,0,0,0]
[null,null,null,"DCI-3","Campaign Management ","A PSE driven platform (i.e. PSE would initiate the information vs. Preference center (DCI-7)) that allows for centralization of all communication tools for segmentation  based on customers parameters. The management of email and text messaging to individual and segmented customer(s) based on pre-defined business rules or predictive engine. This helps to consolidate and enhance customer communication, increase customer out-reach, provide details on usage and other account related information.   ","Deliver a Campaign Management  platform to enable email, text, messaging and notifications  to end customers\n1. Define Business requirements   \n2. Functional design, development and unit testing\n3. User acceptance testing\nOverlaps with BRF +","This project will consolidate and enhance customer communication, increase customer reach, provide details on usage and other account related information ","Reduce calls, proactive notification","DCI-8 Communication Gateway, Dependent on Customer Data and Communication channel integration for notifications and updates to the end customer, also dependent on OMS systems for outage notification and other backend services relevant for customer communication channels like email, text, etc..","Proactive Notifications, DCI-7 Preference Center ","Consolidation of existing communication tools to support email, text and other campaign management functionalities, also updated customer data to be available for campaign management platform.  ","Need to have operational communication gateway in place to enable Campaign Management platform","Lack of pro-active communication with customers can lead to more calls to the call center or dissatisfied customers ","Needs 2nd phase: 1st: Txt, Email, etc. 2nd: predictive (needs to happen 2019)","1Q18","3Q18",{"$f":"MROUND(VLOOKUP(D74,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"CI","Yes","Product; SI",2,0,{"$f":"IF($P74=X$2,1,IF($Q74=X$2,1,IF(W74=0,0,IF($Q74=W$2,0,1))))","v":0},0,0,0,0,0,0,1,1,1,0,0,0,0,0,0]
[null,null,null,"DCI-6","Social Media Listening and Publishing","Enable PSE to communicate with customers through social media channels and analyze customer responses.  This will enable PSE to listen and analyze customer posts on social  media platforms regarding PSE services(outages and other services related issues).","Enable social media platform for communication and resolution.\n1. Define Business requirements   \n2. Functional design, development and unit testing\n3. User acceptance testing","Enable PSE end customer interaction on social media platform ","Social Presence and Awareness , Pro-active notifications , segmentation of customers based on location ","Customer Data, Campaign Management platform, preference center, ","DCI-7 Preference Center , DCI-5 Customer 360 Data Centralization, DCI-3 Campaign Management  ","updated Customer Data availability, ","lack of social presence ","lack of communication with younger customer base , no social media platform support for mass outage communication can increase customers calling call center incase of mass outage ",null,"1Q18","2Q18",{"$f":"MROUND(VLOOKUP(D75,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"CI","Yes",null,2,0,{"$f":"IF($P75=X$2,1,IF($Q75=X$2,1,IF(W75=0,0,IF($Q75=W$2,0,1))))","v":0},0,0,0,0,0,0,1,1,0,0,0,0,0,0,0]
[null,null,null,"DCI-7","Preference Center ","A self service preference center will be offered to the PSE customer. This will enable the customer to sign up for and manage proactive communication on various topics (e.g. payment notification, billing notification, unusual usage, outage preferences, etc.) through various channels (i.e. email, text, phone). This utilizes the communication gateway (DCI-8).","Enable preference center functionalities on web, mobile, IVR and backend CRM system\n1. Define Business requirements   \n2. Functional design, development and unit testing\n3. User acceptance testing","Enable customers to customize their communication and notification preferences with PSE(text,email,call..)","Proactive communication, Self service, Reduced calls as user can get notification for their requested events in advance","Note from Joe:  Someone put way too many things here as dependencies.  I have flipped to Italics, that items that are not true dependencies.  Preference Center is dependent on the completion of initial  phase of DCI-5 Customer 360 Data Centralization and  DCV-2 Data Management & Cleanup need to be in place. DCI-1 Web, Mobile App and Content Management (including responsive web mobile) needs to have platform in place for  user interface to provide self service options.  DCII-5 CRM - CSR Guided Experience also needs to be in place to accommodate the CSR taking calls to help in updating preferences.\nDCII-1 IVR Enhancements also need to accommodate the accepting preferences through IVR","DCI-8 Communication Gateway & Proactive Notifications\nDCI-3 Campaign Management ","Would launch with the web. Same Preference Center information will be available across all channels.","If the underlying data for preference center is not synchronized, then user may be left with preference center in multiple places. ","User might be getting notifications and alerts in a channel that are no longer being used by them.",null,"1Q17","2Q17",{"$f":"MROUND(VLOOKUP(D76,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"CI","Yes","SI",1,0,{"$f":"IF($P76=X$2,1,IF($Q76=X$2,1,IF(W76=0,0,IF($Q76=W$2,0,1))))","v":0},0,0,1,1,0,0,0,0,0,0,0,0,0,0,0]
[null,null,null,"DCI-8","Communication Gateway & Proactive Notifications","The project will provide a technology platform that allows PSE to communicate consistently and proactively across all channels e.g. text, email, outbound calling, app notification. This will enable PSE to align all communications with the customer across different channels such as email, text and mobile notification.","Centralize all customer communication through a single communication gateway\n1. Define Business requirements   \n2. Functional design, development and unit testing\n3. User acceptance testing","To better manage how PSE communicate with the end customer across different channels like email, text and mobile notification.","Consolidate and Centralize all customer communication through a single source, reduce complexity and have more control on the information shared with the customers. ","Dependent on Customer Data, Campaign Management and Preference Center platform , also dependent on HANA for predictive notification","DCI-3 Campaign Management, DCI-7 Preference Center, DCI-5 Customer 360 Data Centralization, DCI-9B Hana Predictive Engines and DCI-9A Rules Engine ","Availability of tools and platform to interface with communication gateway, this system will act as a gateway for all communications to the end customer ","too many systems/technologies to manage and support interfaces with the end customer","support and operation cost for managing different communication platform, not able to provide relevant timely and speedy information to the end customer ",null,"4Q16","2Q17",{"$f":"MROUND(VLOOKUP(D77,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"CI","Yes","Product; SI",1,0,{"$f":"IF($P77=X$2,1,IF($Q77=X$2,1,IF(W77=0,0,IF($Q77=W$2,0,1))))","v":0},0,1,1,1,0,0,0,0,0,0,0,0,0,0,0]
[null,null,null,"DCI-10","Call me back (Automated Outbound Calling)","The Call Me Back project will allow the customer to request a call back from IVR.  Automated Outbound Calling software would automatically call back the customer. There will be funding utilized during initiation to determine the viability of these capability.","Upgrade existing IVR system to enable call back and automate outbound calling\n1. Define Business requirements for callback scenario  \n2. Functional design, development and unit testing\n3. User acceptance testing\n\n","Provide customers the ability to select a callback option from PSE on the IVR system.\nProvide business to create rules for outbound calling.","Enables customers to receive a call back rather than waiting for call center agent. Also enables business team to setup rules for enabling outbound calling.","DCII-1 IVR Enhancements to allow \"Call me back\".  DCI-3 Campaign Management needs to be in place to setup rules for Automated Outbound Calling. (dependent on DCI- 7 and DCI- 8)","S4-2 Pro active outage notifications and real time status update\nS4-3 P14 - OMS-AMI (Outage Support)\n","Need to run this by the UTC to ensure they take the automated outbound call out of our SQ. Will need measurement/recording to prove that customers calls were returned","Underlying IVR technology need to support the \"Call Me Back\" functions, and effective campaign management platform need to be in-place to support setting rules for Automated Outbound Calling.","User might be left with waiting longer time, and important communication may not be effectively relayed to consumers with out \"Automated Outbound Calling\".","10,000 calls that impact our service level were abandoned through July 2016 (22,000 calls total). Need to have further discussion with the call centers to determine the value of this technology","1Q17","2Q17",{"$f":"MROUND(VLOOKUP(D78,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"CI","Yes","Services; Product",3,0,{"$f":"IF($P78=X$2,1,IF($Q78=X$2,1,IF(W78=0,0,IF($Q78=W$2,0,1))))","v":0},0,0,1,1,0,0,0,0,0,0,0,0,0,0,0]
[null,null,null,"DCI-12","Web Analytics","The  Web Analytics project provides a platform for business to analyze customer activity and behavioral data sourced from web and mobile channels.  Costs only include robust web analytics and piping output into the Data Lake.","Enable analytics on web and mobile channel to track customer interactions\n1. Define Business requirements   \n2. Functional design, development and unit testing\n3. User acceptance testing","Analyze customer behavior across web and mobile channels ","The Web Analytics platform will provide business data on customer touchpoints across self services functionalities on web pages which will help Business to decide how to serve the end customer better online and reduce customer calls by providing more relevant information online.","will have to go live with the new web platform ","DCI-1 Web, Mobile App and Content Management (including responsive web mobile)","Google analytics is a cloud based solution. The hardware cost is only if we have to store the web analytics data somewhere for big data analysis and the software cost is the approximate cloud services cost for google analytics. ","Lack of customer interaction data ","Business loosing insight on customer behavior on the web and mobile web channel ","Would launch with the website. Bundle RFP with DCI-1 (SI work).","4Q17","1Q18",{"$f":"MROUND(VLOOKUP(D79,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"CI","No","SI",1,0,{"$f":"IF($P79=X$2,1,IF($Q79=X$2,1,IF(W79=0,0,IF($Q79=W$2,0,1))))","v":0},0,0,0,0,0,1,1,0,0,0,0,0,0,0,0]
[null,null,null,"DCI-13","ECC and CRM on Hana","Foundational migration of CRM and ECC to HANA database. Enables predictive analysis, real time billing, expedited analysis of customer data required for predictive notifications.","Move the existing ECC and CRM functionalities on HANA database\n1. Define Business requirements   \n2. Functional design, development and unit testing\n3. User acceptance testing ","Enable on-demand bill generation, expedited access to transactional data, and faster synchronization across systems.","Having CRM and ECC on Hana will enable live access to many of the data directly for any predictive analysis.  Customers can see near real-time information regarding their bills. This will also cut down need to send lot of information back and fort between BW and ECC systems for data analysis.","Successful completion of FTIP Phase 1. EX18, DCII-5,","S2-6 Customer Pre-payment (incl real time presentment, bill on-demand)\nS4-2 Pro active outage notifications and real time status update\nDCII-2 IVR Enhancements - Predictive\nDCII-3 Predictive alerts from CSR Screen\nDCII-4 Multi-channel Call Center (online chat, email)\nDCII-5 CRM - CSR Guided Experience  with 3 click navigation (CRM modification, excluding Hana/prediction)\nDCII-6 CCS Customer Intake\nDependent upon CRM system and FTIP B/W HANA (108)","Due to the cut-off date for the board material, Dan decided to just leave the FTIP Phase II CSA numbers in-tact, and to have us remove ECC/CRM HANA migration from the GTZ costs.    The details of actually shifting this work over to the GTZ program can be figured out in the coming weeks, but for board purposes and 5 yr. plan, ECC/CRM migration will be part of FTIP.No other functional changes will be performed in CRM/ECC system during the Hana upgrade. Only emergency changes will be performed during the upgrade.","If funding is not approved for FTIP and GTZ is approved these costs will have to come back to GTZ. Having capital access in 2016 to start the project early. Delay of this project will have direct impact on many of the changes planned in Super 5 Process for Billing/Payment enhancements and hence the dependent Web and Mobile scenarios as well","All CRM/ECC  changes needed for enhancements in Super 5 Billing/Payment process could be put on hold till changes can be incorporated in the ECC or CRM system.","Funding is on FTIP CSA; need to include Memo from Vestas for plan of action (Ryan & Ed Croft). ","4Q16","2Q17",{"$f":"MROUND(VLOOKUP(D80,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#N/A"}},"CI","No",null,1,0,{"$f":"IF($P80=X$2,1,IF($Q80=X$2,1,IF(W80=0,0,IF($Q80=W$2,0,1))))","v":0},0,1,1,1,0,0,0,0,0,0,0,0,0,0,0]
[null,null,null,"PM-7","Cross Program Technical Integration","Covers technical integration unknowns that pop up and need to be addressed.  Ties to what CenterPoint did - they had 5M across their 80M program so we should use this to help identify what we need to budget for.  This program will cover all the technical processes integration between the different programs like Web, Mobile, OMS-AMI and AMI to SAP integration, also any integration with CRM, IVR and Web should be defined and covered under this program","Identify all technical integrations between different systems and dependencies related to there development and delivery to ensure proper end to end testing ","UAT testing for end to end customer and internal services scenarios ","Governance over technical integration across different programs, identify dependencies and readiness for end to end testing","Senior Technical resources availability to define and manage cross program technical integration ","This is a overall governance program ","This program will be defined and run parallel to the overall program and project governance ","Lack of cross systems technical integration oversite can cause potential delay in end to end systems testing ","Lack of cross systems technical integration oversite can cause potential delay in end to end systems testing ","Covers technical integration unknowns that pop up and need to be addressed.  Ties to what CenterPoint did - they had 5M across their 80M program so we should use this to help identify what we need to budget for.  Cross program/project Technical integration ($5 million across $80 Million program)","1Q17",2020,{"$f":"MROUND(VLOOKUP(D81,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"CI","No",null,2,0,{"$f":"IF($P81=X$2,1,IF($Q81=X$2,1,IF(W81=0,0,IF($Q81=W$2,0,1))))","v":0},0,0,1,1,1,1,1,1,1,1,1,1,1,1,1]
["II. Predictive and guided call center experience",null,null,null,{"$f":"+'Modified Costs (R) '!B117","v":"II. Guided Call Center Experience"}]
["When a customer determines that self service is not fixing the issue and they need to speak to a CSR, the CSR will be aware what the customer was attempting to do and have a script that guides them consistently through the process. Information or transactions that customers need or want to know is predicted where possible and/or readily available via all platforms and is pushed via the customers’ channel of choice.  ",300,200,"DCII-1","IVR Enhancements - Natural Voice ","The project involves enhancing and enriching existing IVR infrastructure with added capabilities for natural voice. It includes enabling vendor/software specific natural voice options along with the design and delivery of additional functionality required for PSE.   Natural voice support will allow customers to have a back and forth interaction with IVR for various service aspects compared to a traditional touch button option. Customers can choose from a variety of options presented which will lead to faster issue and call resolution as they get routed to agents (in applicable scenarios). ","Main deliverable - Natural Voice enabled IVR\n As a work around we could do batch analytics until HANA is place, which negates any schedule risk from FTIP although dependency would still be in place\n1. Business requirements for natural voice enabled IVR\n2. Enabling standard (out of the box) capabilities offered by vendor/software\n3. Identified gaps (delta) between vendor/software offering and PSE requirements\n4. Functional design, development and unit testing\n5. User acceptance testing","1. No natural voice based IVR available in existing architecture/infrastructure\n2. Drives higher customer satisfaction through customer centric self-service options\n3. Drives highly focused, adequately tailored and in the moment customer conversations ","Reduced phone calls and increased customer satisfaction","1. Identifying best fit natural voice vendor/software as per PSE's requirements\n2. Finalize architecture, existing IVR infrastructure and additional hardware & software purchase as required","N/A","Existing IVR infrastructure with CISCO will be leveraged as the core platform. Natural voice will be added functionality from the same vendor (CISCO if available) or another vendor","Budget approval, project timeline, vendor selection and purchasing processes ","Not doing - A major feature for efficient customer self service through Natural Voice IVR will be missed - missed business benefit and impacts customer satisfaction\n\nDelaying - Delayed realization of business benefit and customer service/satisfaction impact with current IVR architecture and functionality","1. Do this in phases, assuming CRM on Hana available from FTIP on X. Until this is available we will utilize batch files to obtain the data.\n2. We are redoing menu for IVR now if this project negates that work (or some of that work) - we could have O&M impact from 2016 capital turning to O&M if this is the case.","3Q17","4Q17",{"$f":"MROUND(VLOOKUP(D83,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"CI","Yes","Product; Services",1,0,{"$f":"IF($P83=X$2,1,IF($Q83=X$2,1,IF(W83=0,0,IF($Q83=W$2,0,1))))","v":0},0,0,0,0,1,1,0,0,0,0,0,0,0,0,0,"(11) Agent Support Improvements; (12) Predictive Assistance); (13) Informed CSR; (49) Persona-Based View of Cuts. Data; (50) Predictive IVR; (51) Customer Preferences inform Login; (52) Consolidation of Customer Accounts; (53) Various Payment Channels"]
[null,null,null,"DCII-2","IVR Enhancements - Predictive","The project involves enhancing and enriching existing IVR infrastructure (Cisco) with added predictive capabilities for call routing (route to the right agent), call context (predict and understand reason for the call) and call content (provide right information to IVR and CSR). Predictive IVR along with Natural voice will provide up front requisite information to the customer based on available data in the system. A set of business specific predictive rules will be developed and exposed to IVR software enabling better self-service, informed customer service, better call routing, improved service metrics and better customer satisfaction.\n","Main deliverable - IVR enabled with predictive capabilities\n\n1. Business requirements for IVR predictive capabilities \n2. Functional design, development and unit testing\n3. User acceptance testing","1. No predictive capabilities available in existing IVR architecture/infrastructure\n2. Predict reasons for customer call based on pre-defined business requirements and present up front information to IVR\n3. Enable proactive and predictive customer self service options thus reducing calls to the agent ","Reduced phone calls and increased customer satisfaction","1. Identifying best fit IVR predictive rule requirements for PSE\n2. Integration with current IVR infrastructure (Cisco) and possible additional touchpoints with natural voice component\n3. CRM & ECC on HANA","EX1-FTIP\nDCII-5 CRM Guided Experience with 3 click navigation (CRM modification, excluding HANA/Predictive)\nDCI-13 ECC and CRM on HANA\n","1. Existing IVR infrastructure with CISCO will be leveraged as the core platform\n2. A subset of overall predictive rules for customer will be applied against the IVR/natural voice platform as appropriate\n3. CRM & ECC on HANA will enable faster and easier integration as IVR is dependent on SAP for customer and transactional data\n4. HANA Predictive Analytics engine will be used.",null,"Not doing - Current IVR functionality with no added options for predictive and efficient self service processes will be retained. Incomplete realization of business benefits and impact to customer satisfaction\n\nDelaying - Delayed realization of business benefit and customer service/satisfaction impact with current architecture","Scott to work on whether we halt existing IVR work  DCII-1,2,3 all going together in 2017","4Q17","1Q18",{"$f":"MROUND(VLOOKUP(D84,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"CI","No",null,1,0,{"$f":"IF($P84=X$2,1,IF($Q84=X$2,1,IF(W84=0,0,IF($Q84=W$2,0,1))))","v":0},0,0,0,0,0,1,1,0,0,0,0,0,0,0,0]
[null,null,null,"DCII-3","Predictive alerts from CSR Screen","The project involves enhancing and enriching agent CRM screen with context specific and in the moment predictive alerts with respect to the customer being serviced. The most important set of business defined predictive scenarios and associated alerts will be designed in the system and the same will be exposed to agents in SAP CRM as intelligent and context specific alerts based on the identified customer. The alerts will include all supported business functions and will be a mix of both proactive and predictive functions based on customer specific information available in the system. CSR's will use predictive alerts as a complimentary function to natural voice and predictive IVR. These will give them more insight in to customer specific requests, pending actions and available/possible service call reasons. Intelligent and context specific alerts like these would help in faster call resolution and better overall service metrics.","Main deliverable - SAP CRM agent screen with predictive alerts\n\n1. Business requirements for SAP CRM agent predictive alerts\n2. Functional design, development and unit testing\n3. User acceptance testing","1. No predictive capabilities available in current SAP CRM agent interface\n2. Predict reasons for customer call based on pre-defined business requirements and present up front information to agent CRM screen\n3. Enable proactive and predictive customer based alerts to agent desktop","Increased customer satisfaction, empowered service agents and context based alerts","1. Business rules defined and configured in BRF+\n2. SAP CRM and ECC on HANA is an added advantage",null,"1. SAP CRM and ECC on HANA for efficient integration and seamless experience\n2. Predictive Analytics component of SAP HANA will be used in conjunction with business rules in BRF+",null,"Not doing - Current call center functionality in SAP CRM will be retained with no additional insight for agents. They'll continue to access disparate systems with multiple data silos for information access\n\nDelaying - Delayed realization of business benefit and customer service/satisfaction impact with current SAP CRM functionality","Scott to work on whether we halt existing IVR work  DCII-1,2,3 all going together in 2017","1Q19","2Q19",{"$f":"MROUND(VLOOKUP(D85,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"CI","Yes",null,2,0,{"$f":"IF($P85=X$2,1,IF($Q85=X$2,1,IF(W85=0,0,IF($Q85=W$2,0,1))))","v":0},0,0,0,0,0,0,0,0,0,0,1,1,0,0,0]
[null,null,null,"DCII-4","Multi-channel Call Center (online chat, email)","The project involves adding new communication channels - online chat and email - as additional avenues for customer service enabling PSE's move towards digital transformation and Omni channel service. This will complement existing customer service channel of phone/IVR and will empower customers by providing additional ways to get in touch with PSE. Dedicated and trained CSR's will own incoming customer query queues for online chat and email just like they do with phones. They'll have access to all customer information (Customer 360) enabling them to efficiently and effectively service PSE customers through chat and email also. All business functions and customer service processes will be supported seamlessly giving both customers and agents a true omnichannel presence. (This system would replace EGain, this does not include co-browsing functionality). The data from the web-chat and email with agent should be able to feed through BW to Hana for further analytics. ","Main deliverable - Multichannel call center with support for online chat and email\n\n1. Business requirements for online chat and email service offerings\n2. Enabling standard (out of the box) capabilities offered by vendor/software\n3. Identified gaps (delta) between vendor/software and PSE requirements\n4. Functional design, development and unit testing            5. Post go-live analytics\n5. User acceptance testing","1. No integrated online chat and email service channels available in current environment\n2. Customers will have more avenues to get serviced on top of the existing/traditional phone/IVR environment\n3. Enables omni channel customer service and supports digital transformation agenda/initiative","Reduced phone calls and increased customer satisfaction","1. Vendor selection for multichannel call center",null,"1. SAP CRM will still be used as the customer service system of record\n2. Additional capabilities for email and chat must leveraged through Cisco or other possible niche vendors in this space","1. Scope and functionality that can be offered through other channels like email and chat must be defined\n2. Finalized decision on choice of vendor and associated purchasing processes\n3. Integration aspects between SAP, third party systems and additional service channels\n4. Change management considerations for orienting agents towards new service channel","Not doing - Customer service experience via phone/IVR cannot be extended and offered through other channels like email and chat\n\nDelaying - Disconnected overall customer service experience from a cross channel and closed loop perspective","Scott has mentioned that this could be done sooner. May want to move this up if budget allows","4Q17","4Q18",{"$f":"MROUND(VLOOKUP(D86,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"CI","No",null,2,0,{"$f":"IF($P86=X$2,1,IF($Q86=X$2,1,IF(W86=0,0,IF($Q86=W$2,0,1))))","v":0},0,0,0,0,0,1,1,1,1,1,0,0,0,0,0]
[null,null,null,"DCII-5","CRM - CSR Guided Experience  with 3 click navigation (CRM modification, excluding Hana/prediction)","The project involves enabling CSR guided experience with 3 click navigation for pre-defined business scenarios. Guided experience will enable a step by step procedure based user experience for agents in SAP CRM especially for critical business scenarios like Start/Stop/Transfer, Service orders, Customer master data creation etc. Standard SAP CRM functionality (guided procedures) will be leveraged as a baseline and any PSE specific requirements will be designed as add ons. This will provide additional intelligence and guidance to CSR's as they navigate through various business processes eventually leading to better service metrics, faster resolution and improved customer satisfaction.","Main deliverable - CRM with CSR Guided Experience\n\n1. Business requirements for CSR guided experience scenarios\n2. Enabling standard (out of the box) SAP CRM functionality\n3. Identified gaps (delta) between standard SAP CRM and PSE requirements\n4. Functional design, development and unit testing\n5. User acceptance testing","1. Limited CSR guided experience in current state\n2. Agents need more system based guided intelligence and support as they navigate through various processes and customer service issues\n3. Call center will need to transform as \"in the moment\" service channel with access to all customer data through supportive guidance and requisite information","Reduced phone calls and increased customer satisfaction","1. A set of business processes requiring guided procedures in SAP CRM must be identified by business",null,"1. SAP CRM and ECC will be the main systems of record\n2. Business processes requiring guided procedures will be defined by the business","for items we are proposing to do at same time as HANA for CRM, need to consider that we may not have environments to use so costs need to be factored in for our project needs  ","Not doing - Current agent experience in SAP CRM will remain as is. It is not effective with multiple systems of access with limited guidance path for most of the processes\n\nDelaying - Delayed realization of business benefit and customer service/satisfaction impact with current SAP CRM user experience","Considering having the development team work directly with the Call Center team  in an UI Agile team approach","4Q17","4Q18",{"$f":"MROUND(VLOOKUP(D87,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"CI","Yes","SI",2,0,{"$f":"IF($P87=X$2,1,IF($Q87=X$2,1,IF(W87=0,0,IF($Q87=W$2,0,1))))","v":0},0,0,0,0,0,1,1,1,1,1,0,0,0,0,0]
[null,null,null,"DCII-6","CCS Customer Intake","1. (formally S5-5) A customer facing self-service portal via pse.com for initiating service for new construction including status updates and proactive notifications. The Customer Portal (below) will include scheduling service provider and PSE field work at multiple steps in the process from initiation to activation of the meter(s). \nA self service process for initiating service for new construction including status updates and proactive notifications via web. business is much different than a simple start service transaction.  Customer Portal (below) will include scheduling service provider and PSE field work at multiple steps in the process from initiation to activation of the meter(s).\n\n2. As a near term solution, the agent (CCR) UX will be simplified to allow much quicker agent processing of phone requests.  Agents currently are required to navigate to up to 10 individual SAP transactions to add a service request for a new customer.  This does not allow the agent to complete the transaction with the customer on the phone.  A handoff process is in place between the call agent (CCR) and the data entry associate (CSR1) to get the final order placed and routed correctly.  The result of this CSA will improve call handling time, customer service and order cycle time.  Customer Construction Services processes 58,000 service requests annually and of those 35.5% or 20,360 are for new customers or services to PSE.  This screen consolidate aligns with the future development of the Construction Customer Self Services roadmap.                                                                                                                               ","Back in process for CSRs. A self service interface that will walk customers through all the various channels (residential and developers) through the complicated process of requesting service for new construction, including a portal to view status and proactive project updates.",null,"• Customer Construction payroll reduction (2 FTE’s)\n• Improved call handling time (3 Minutes)\n• Customer Service improvements in call completion","Infosource has access to WEBIC\ni. Create TMD\nii. Create BP\niii. Create SN\niv. Create Work order\nv. Create Sales document.\n","DCIII-9 P7 - Customer Work Portal ","1. WEBIC will be used to launch these fop\n2. Meter Loading and Move-in is not technically feasible at this time\n3. Adhoc report is provided to catch missing move-in on new meter set\n",null,"Risk of Not Doing / Delaying\n• Potential delay in the customer self service construction roadmap for service request and project tacking.\n• Increasing departmental expense by adding staff or accruing overtime,  to align with the growth of business and maintaining service levels.\n• Degradation of cycle time for customer order placement.","From Operations ITSR. Previous Description \"Customer & System Projects (C&SP) proposes creating a data entry screen within ECC or WEBIC, that will allow a construction call agent the ability to display, change and create the required SAP records for new or existing customers requesting service from PSE.  Agents currently are required to navigate to up to 10 individual SAP transactions to add a service request for a new customer.  This does not allow the agent to complete the transaction with the customer on the phone.  A handoff process is in place between the call agent (CCR) and the data entry associate (CSR1) to get the final order placed and routed correctly.  The result of this CSA will improve call handling time, customer service and order cycle time.  Customer Construction Services processes 58,000 service requests annually and of those 35.5% or 20,360 are for new customers or services to PSE.  This screen consolidate aligns with the future development of the Construction Customer Self Services roadmap.\"","1Q17","2Q17",{"$f":"MROUND(VLOOKUP(D88,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"CI","No",null,1,0,{"$f":"IF($P88=X$2,1,IF($Q88=X$2,1,IF(W88=0,0,IF($Q88=W$2,0,1))))","v":0},0,0,1,1,0,0,0,0,0,0,0,0,0,0,0]
["III. Integrated Work Management",null,null,null,{"$f":"+'Modified Costs (R) '!B127","v":"III. Integrated Work Management"}]
["The IWM program is intended to deliver solutions to enable PSE employees to make and meet customer commitments with confidence. The program will deliver business capabilities to improve customer experience, reduce the need for customers to call, and increase operational efficiencies. Integrated Work Management (IWM) refers to an enterprise approach to managing field work required to support a company’s customer service work and, the construction, operation, and maintenance of its core physical assets. .  The projects proposed in this roadmap are designed enable PSE to perform the right work, at the right time in an efficient manner. It aims to provide visibility to all work through its lifecycle; Initiation, Planning, Scheduling, Execution and Close. ",300,200,"DCIII-1","P0 - GIS CAD Design","Improve the accuracy and timeliness of GIS data and model of gas and electric networks and improving efficiencies of MRT staff & CSP designers through integration between the design tool and GIS.","AutoCAD Utility Designer (AUD) Implementation\nEngineering design calculations in AUD\nIntegration from GIS to pass Maps & As Is plant to AUD\nIntegration from AUD to GIS to pass approved designs to SW GIS\nIntegration from SAP to AUD to pass Design Work Order info to AUD\nIntegration from SAP to AUD to pass material (task list) master data info to AUD\nIntegration between AUD & WINEST to exchange estimate detail for designs\nIntegration from AUD to SAP to pass BOM info to work order\nDisplay of Construction WIP (Work In Progress) layer in GIS\n ",null,null,null,null,null,null,null,null,"2Q16","2Q17",{"$f":"MROUND(VLOOKUP(D90,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"IWM","No",null,1,0,{"$f":"IF($P90=X$2,1,IF($Q90=X$2,1,IF(W90=0,0,IF($Q90=W$2,0,1))))","v":1},1,1,1,1,0,0,0,0,0,0,0,0,0,0,0,"(2) CX Strategy, (3) Mobile UX Strategy, (4) Unified Customer Data Model, (13) Informed CSR; (17) Outage/Hazard reporting; (18) Outage Map; (19) Customer Preference Center; (20) Proactive/Predictive Help; (21) Real time data captured/distributed; (23) Call out/Workforce Mgmt. Tool; (24) Damage Assessor Mobile App; (25) Campaign Management; (26) Mobile capability in the field(28) Routing and Scheduling Field; (33) Auto storm notifications; (34) Enhanced Mobile/Web Outage Reporting; (35) Enhanced GIS Data Improvements; (40) AMI Meters; (44) SAP Maintenance & Repair Auto Notifications; (45) Customer Facing Scheduling System; (46) Automated Reporting; (50) Predictive IVR; "]
[null,null,null,"DCIII-2","P2 - IWM Cost Management "," SAP ECC PM, FI, CO, PS, and other changes to enable full lifecycle Financial tracking of tracking of a PM work order / operation pair for all IWM targeted work.  ","Move away from use of Standing orders & Internal orders for IWM field work\nPlanned hours and costs to be captured on work order. Explore need for estimated values\nActual hrs. and costs to be captured in order\nAlignment of activity types and costing sheets to align with crew Work Centers for planning / actuals\nMove all IWM field work into SAP PM / CRB\nRevisit as revise Order Types, status profiles on orders and operations for PM Maintenance & Service orders\nImplement SAP OAA as needed to minimize order counts for one job\nRevisit and revise the WO settlement rule derivation and FERC indicator derivation for all IWM related work\nMove away from FERC order types. FERC derived from technical asset & work type\nSAP FERC module considerations \nSAP to Power Plan integration for Planned & Actual PU''s and costs\nReview, revise as needed, and enforce PS WBS tie to order / operation to facilitate program & project labor & cost tracking.\nEstablish appropriate unit cost metrics for different types of work.",null,null,null,null,null,"Need to consider HANA on CRM/ECC work in 2017 as this may impact the timeline and work may need to shift  ",null,null,"1Q17","3Q17",{"$f":"MROUND(VLOOKUP(D91,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"IWM","Yes",null,3,0,{"$f":"IF($P91=X$2,1,IF($Q91=X$2,1,IF(W91=0,0,IF($Q91=W$2,0,1))))","v":0},0,0,1,1,1,0,0,0,0,0,0,0,0,0,0]
[null,null,null,"DCIII-3","P3a - SAP Work Management System (WMS)","Consistent views and approach for all work in SAP. Provides visibility through the lifecycle of the work from initialization through project close.\nAllow for use of standard SAP and SAP certified applications to order & track materials/services, date plan, assign work, push to mobile and update, etc.","Move to one order representing one unit of work. Operations are tasks required to perform that work\nFull use & Maintenance of Work Centers to identify crews (internal & external) and individuals (internal)\nMove all IWM field work into SAP PM / CRB\nRevisit and revise Order Types, status profiles on orders and operations for PM Maintenance & Service orders\nAll orders / operations to be geo-coded for placement on GIS viewer\nAll orders / operations to be related to an asset, customer, or groups thereof\nRevisit and revise operation control keys and Operation text keys\nRevise processes for follow up work including link of notifications with orders, use of notification long text, notification tasks vs operations\nExplore value of using Fiori, UI5, and / or Personas to facilitate work order / operation & Notification viewing and processing\nRelate planned material & Services to the order / operations it is planned to be used on.\nIdentify method to constrain advancing operation status based on notification task status","Consistent views and approach for all work in SAP. Provides visibility through the lifecycle of the work from initiate to close\nAllow for use of standard SAP and SAP certified applications to order & track materials/services, date plan, assign work, push to mobile and update, etc.\nNeeded to support (prerequisite) for other IWM projects",null,null,null,null,"Need to consider HANA on CRM/ECC work in 2017 as this may impact the timeline and work may need to shift  ",null,null,"1Q17","3Q17",{"$f":"MROUND(VLOOKUP(D92,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"IWM","Yes","Product; SI",2,0,{"$f":"IF($P92=X$2,1,IF($Q92=X$2,1,IF(W92=0,0,IF($Q92=W$2,0,1))))","v":0},0,0,1,1,1,0,0,0,0,0,0,0,0,0,0]
[null,null,null,"DCIII-4","P3b - Workforce Scheduling","Design & common build of Scheduling, Dispatch, Process & Technology for all Gas & Electric field work. ","Schedule / dispatch work order/operation to crew or individual\nResource loaded (hrs.) order/operations scheduled to dates & times (where app) and with constraints\nMatch job requirements to skills\nSchedule / dispatch work based on priorities\nValidation of requirements / dependencies met\nAccommodate worker non-availability (e.g. PTO)\nGeospatial representation of work\nIntegration with customer appointment system\nIntegration with work shift and call out schedule\nRoute optimization\nAwareness of crew location & dispatched work status","Visibility to all work that is ready to be executed and its priority\nAbility to assign work to workers with the right skills, availability, and geography\nKnow the status of the dispatched work\nSpatial awareness of work and available crews  ",null,null,null,null,"Need to consider HANA on CRM/ECC work in 2017 as this may impact the timeline and work may need to shift  ",null,null,"1Q17","3Q17",{"$f":"MROUND(VLOOKUP(D93,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"IWM","Yes","Product; SI",2,0,{"$f":"IF($P93=X$2,1,IF($Q93=X$2,1,IF(W93=0,0,IF($Q93=W$2,0,1))))","v":0},0,0,1,1,1,0,0,0,0,0,0,0,0,0,0]
[null,null,null,"DCIII-5","P3c - Workforce Mobility ","Provide crews electronic mobile capabilities to receive, status, and report on work activities. This will enable field employees to easily access customer data and account information. This will also provide easy accessibility and self service functionalities in a Mobile Native app experience for employees.  Will start 4th quarter 2016 with scoping, to be charged to Vesta's 2016 work order.","Receive work activities (pull/ push) assigned to individual or crew\nUpdate status of assigned work - disconnected & connected modes\nComplete electronic forms to report work results (order/ops, notifications, measurement docs, forms)\nUpload / synch results to SAP - Near Real Time\nGeo spatial view of work, customers, and assets\nUpdate of Asset attributes & initiate creation of additional assets\nInitiate new / follow on work while in field\nBarcode, RFID enabled to facilitate asset locating, recording, & form filling\nSynchronized with Customer Appointment System",null,null,null,null,null,"Need to consider HANA on CRM/ECC work in 2017 as this may impact the timeline and work may need to shift  ",null,null,"4Q16","3Q17",{"$f":"MROUND(VLOOKUP(D94,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"IWM","Yes","Product; SI",2,0,{"$f":"IF($P94=X$2,1,IF($Q94=X$2,1,IF(W94=0,0,IF($Q94=W$2,0,1))))","v":0},0,1,1,1,1,0,0,0,0,0,0,0,0,0,0]
[null,null,null,"DCIII-6","P4 - Gas Customer Facing Work Rollout","Deployment to Gas First Response teams of the Work Management, Scheduling, and Mobile Processes and Tools .","Rollout new work orders, configuration, processes for work planning and visibility across this group for their target work types \nRollout new scheduling & dispatch application to this group for work types specific to them\nRollout mobile application for work execution, reporting, and capture for this work group.",null,null,null,null,null,null,null,null,"3Q17","2Q18",{"$f":"MROUND(VLOOKUP(D95,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"IWM","Yes","Product; SI",3,0,{"$f":"IF($P95=X$2,1,IF($Q95=X$2,1,IF(W95=0,0,IF($Q95=W$2,0,1))))","v":0},0,0,0,0,1,1,1,1,0,0,0,0,0,0,0]
[null,null,null,"DCIII-7","P5 - Electric customer facing work rollout","Deployment to Electric First Response teams of the Work Management, Scheduling, and Mobile Processes and Tools.","Rollout new work orders, configuration, processes for work planning and visibility across this group for their target work types \nRollout new scheduling & dispatch application to this group for work types specific to them\nRollout mobile application for work execution, reporting, and capture for this work group.",null,null,null,null,null,null,null,null,"2Q18","4Q18",{"$f":"MROUND(VLOOKUP(D96,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"IWM","Yes",null,3,0,{"$f":"IF($P96=X$2,1,IF($Q96=X$2,1,IF(W96=0,0,IF($Q96=W$2,0,1))))","v":0},0,0,0,0,0,0,0,1,1,1,0,0,0,0,0]
[null,null,null,"DCIII-8","P6 - Meter Management ","Targeted rollout to Gas & Electric Measurements / Metering groups. Update end to end meter management processes to include lifecycle testing and tracking of all billing meters including meter shop, warehouse, transport, and field metering activities. ","all tracking of billing meters through lifecycle\nMeter shop Process overhauls (include sampling, returns, bench tests, etc.)\nReal time validation of field removals & installs to capture meter data & reads\nbarcode enabled field and meter shop processes\nMeter damage assessment form\nConsistent use of meter access notes for field use\nAMR / AMI network asset data update processes",null,null,null,"Need to tie this to AMI deployment, also tied to Warehouse inventory management",null,null,null,null,"2Q18","4Q18",{"$f":"MROUND(VLOOKUP(D97,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"IWM","Yes",null,2,0,{"$f":"IF($P97=X$2,1,IF($Q97=X$2,1,IF(W97=0,0,IF($Q97=W$2,0,1))))","v":0},0,0,0,0,0,0,0,1,1,1,0,0,0,0,0]
[null,null,null,"DCIII-12","P7 - Compatible Units Library","The development of SAP Compatible Units (CU) and CU library to facilitate repeatable design & construction work.","PR3 Standard Materials & Services\nPR4 Effective material & services classification/ taxonomy\nFA2 CU based management of PU installs, removals, & Transfers\nDC4 System based CU's based on approved standards\nDC6 Graphical, tabular, and template based designs",null,"By implementing  repeatable design & construction work you provide improved field estimating & design through use of mobile design, SAP compatible units, repeatable design assemblies, and integrated estimating tools. Estimate capability to include CIAC calculation and tracking.","> Back office processes reworked, trained and communicated\n> SAP Work Management with Compatible Units implemented\n> SAP Work Management with Operations implemented\n> Standards defined\n> Resource data updated and integrated\n> Asset data and FLOC updated",null,null,"> WM process not delivered appropriately\n> CU Library constructed\n> Standards Defined\n> Poor Asset or FLOC data\n> Poor resource data\n> Poor customer data\n> Mobility slowly implemented or not at all",null,null,"2Q18","4Q18",{"$f":"MROUND(VLOOKUP(D98,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"IWM","Yes",null,2,0,{"$f":"IF($P98=X$2,1,IF($Q98=X$2,1,IF(W98=0,0,IF($Q98=W$2,0,1))))","v":0},0,0,0,0,0,0,0,1,1,1,0,0,0,0,0]
[null,null,null,"DCIII-10","P9 - Customer Work Status Portal","To provide customer web access to check status of activities affecting that customer. Activities for which status will be available include; appointment status, service work status, outage (planned & unplanned) status, and PSE work in the vicinity. ","Customer view of status of work requested by the customer\nCustomer access to status of work directly affecting the customer\nCustomer access to status of nearby PSE work indirectly affecting the customer \nCSR & other PSE view of above scenarios",null,null,"DCIII-9",null,null,null,null,null,"2Q18","2Q19",{"$f":"MROUND(VLOOKUP(D99,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"IWM","Yes",null,2,0,{"$f":"IF($P99=X$2,1,IF($Q99=X$2,1,IF(W99=0,0,IF($Q99=W$2,0,1))))","v":0},0,0,0,0,0,0,0,1,1,1,1,1,0,0,0]
[null,null,null,"DCIII-11","P10 - Compliance Work - Gas & Electric Linear Asset","Deliver an integrated Leak management system based on GIS and SAP work and asset management. Apply the same approach for other Compliance driven work at PSE.","Work management / reporting framework to ensure accurate, timely, & complete adherence to compliance work\nProactive approach to planning, scheduling, performing, and reporting/tracking compliance work.",null,null,null,null,null,null,null,null,"4Q18","3Q19",{"$f":"MROUND(VLOOKUP(D100,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"IWM","Yes",null,1,0,{"$f":"IF($P100=X$2,1,IF($Q100=X$2,1,IF(W100=0,0,IF($Q100=W$2,0,1))))","v":0},0,0,0,0,0,0,0,0,0,1,1,1,1,0,0]
[null,null,null,"DCIII-9","P8- Customer Work Initiation Portal","To provide customer web access to request work, receive estimates for Gas service and make a service appointment.","Appointment booking providing online customers  appointment windows validated to availability\nCustomer view of  planned & unplanned outages affecting the customer\n",null,null,"DCII-3; DCII-4; DCII-5",null,null,null,null,null,"3Q18","1Q19",{"$f":"MROUND(VLOOKUP(D101,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"IWM","Yes","Product; SI",2,0,{"$f":"IF($P101=X$2,1,IF($Q101=X$2,1,IF(W101=0,0,IF($Q101=W$2,0,1))))","v":0},0,0,0,0,0,0,0,0,1,1,1,0,0,0,0]
[null,null,null,"DCIII-16","P11- Project Systems Integration","To implement SAP to P6 integration for enterprise project management, program management, and medium term (e.g. in year) work and resource planning/ forecasting.","Enterprise Project management tools integrated with SAP work management\nProject & Program reporting and forecasting\nWork & Resource loading, evaluation, and forecasting\nEvaluation of committed work against potential / anticipated work by project & program",null,null,null,null,null,null,null,null,"1Q19","4Q19",{"$f":"MROUND(VLOOKUP(D102,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"IWM","Yes",null,2]
[null,null,null,"DCIII-13","P12- AUD","Enhance repeatable nature of field estimating & Design through use of mobile design, compatible units, repeatable design assemblies, and integrated estimating tools. Estimate capability to include CIAC calculation and tracking.\n Customer Projects - Gas & Electric: To deliver to customer projects the enhanced  GIS CAD Design capabilities through use of the SAP CU design and estimating capabilities designed in project P10. This includes mobile design capabilities.","Mobile field design capabilities (ACAD)\nCompatible unit / Construction unit library in SAP \nEnterprise estimating tool including the calculation if customer contribution and tracking thereof\nStreamlined integration with Power Plan for fixed asset accounting \nTransfer of new assets from GIS to SAP via integration\nRollout mobile design capabilities for customer work\nRollout enterprise estimating with tight integration to SAP financials and customer contribution process\nIntegrate GIS with SAP to ensure proper asset creation and status change occurs in both systems\nEnhance integration with Fixed Asset Accounting",null,null,null,null,null,null,null,null,"3Q18","4Q19",{"$f":"MROUND(VLOOKUP(D103,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"IWM","Yes",null,2,0,{"$f":"IF($P103=X$2,1,IF($Q103=X$2,1,IF(W103=0,0,IF($Q103=W$2,0,1))))","v":0},0,0,0,0,0,0,0,0,1,1,1,1,1,1,0]
[null,null,null,"DCIII-14","P13 - Other Maintenance Rollout","Deployment of the Work management, Scheduling, and Mobile processes and tools to the remaining teams and for the remaining maintenance work types throughout PSE (i.e. T&D Gas & Electric Operations).","Rollout new work orders, configuration, processes for work planning and visibility across these groups for remaining  maintenance work \nRollout new scheduling processes / application to this group for work types specific to them\nRollout mobile application for work execution, reporting, and capture for this work group - includes externally sourced maintenance","Move remaining work types and groups to enterprise planning, scheduling, & mobile\nAllows for visibility & reporting of all work in one system (SAP)\nAn integrated (in year / months) view of work projects and program plans and accomplishments \nConsistent enterprise program & project reporting",null,null,null,null,null,null,null,"4Q19",2020,{"$f":"MROUND(VLOOKUP(D104,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"IWM","Yes",null,3,0,{"$f":"IF($P104=X$2,1,IF($Q104=X$2,1,IF(W104=0,0,IF($Q104=W$2,0,1))))","v":0},0,0,0,0,0,0,0,0,0,0,0,0,0,1,1]
[null,null,null,"DCIII-15","P14 -  Other Construction Projects - Gas & Electric","To deliver to remaining non-customer projects the enhanced  GIS CAD Design capabilities through use of the SAP CU design and estimating capabilities designed in project P10. This includes mobile design capabilities.","Rollout mobile design capabilities for other capital work\nRollout enterprise estimating with tight integration to SAP financials \nIntegrate GIS with SAP to ensure proper asset creation and status change occurs in both systems\nEnhance integration with Fixed Asset Accounting","Mobile Design capabilities\nExpedited design capabilities through Mobile & template design\nGreater use if design templates to reduce overall design / estimate time\nMore repeatable, accurate, and defensible estimates",null,null,null,null,null,null,null,"4Q19",2020,{"$f":"MROUND(VLOOKUP(D105,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"IWM","Yes",null,3,0,{"$f":"IF($P105=X$2,1,IF($Q105=X$2,1,IF(W105=0,0,IF($Q105=W$2,0,1))))","v":0},0,0,0,0,0,0,0,0,0,0,0,0,0,1,1]
[null,null,null,"DCI-11","Enterprise Service Bus (ESB)/ Micro Services TxPort","The ESB project will create an  Enterprise Middleware, that will integrate with SAP and non-SAP systems including OMS, Web and Mobile. This is needed to enable reliable communication between different systems (web, mobile, backend).","Design and Implement ESB middleware to enable communication between internal and external systems \n1. Define Business requirements   \n2. Functional design, development and unit testing\n3. User acceptance testing   ","Middleware to enable communication between different systems (web, mobile, backend)","Act as single integration layer for all systems SAP and non-SAP , performance tuning for services based on services request volume, single layer for exposing all backend and other systems information to all customer facing channels like web and mobile as a REST/SOAP service. ","Funding to enable ESB as PSE currently doesn't have a ESB tool.","PM-7 Cross Program Technical Integration","Web/Mobile and other channels will integrate with ESB for all interactions with backend SAP and other non SAP systems ","Will not have a standard integration layer and the current SAP PI and in future MCF will have to be used for integration with web and other channels ","No standard/ single integration layer across systems, lack of readiness of services to be consumed by different systems for data ",null,"1Q17","4Q17",{"$f":"MROUND(VLOOKUP(D106,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"Data","Yes","Product; SI",2,0,0,0,0,1,1,1,1,0,0,0,0,0,0,0,0,0]
["IV. AMI Advanced Functionality (AMI Phase 2)",null,null,null,{"$f":"+'Modified Costs (R) '!B149","v":"IV. GtZ AMI (AMI Phase 2)"}]
["AMI provides many new capabilities above what the existing system provides and allows utilities to pursue new operational efficiencies, enhanced services to customers and implement new programs. AMI improves billing accuracy, broadens potential customer product offerings, and more robustly supports future metering, generation, and automation requirements while enabling those processes that will aid in eliminating customer calls.",null,null,"DCIV-1","AMI Advanced Functionality Systems Integration","The configuration of the SAP AMI module and systems integration with other PSE systems to support advanced AMI functionality.  Also includes internal and back end work needed for web, mobile and CSR facing systems to support Advanced AMI.  Advanced AMI examples include pre-pay, remote disconnect and re-connect and interval and/or TOU billing. ",null,null,null,"AMI- CSA",null,"Valid meter information and billing","Relays on AMI CSA. If system is not updated to allow for the automation of meter pinging then the billing issues will not be corrected. Based on business rules there may be additional development required on the SAP module (60% Standard/40% development, as is today) Need to look at business process/rules. ",null,"GTZ funding: On Demand read, Remote Disconnect and Reconnect, Pre-payment, OMS integration with AMI, Advance Analytics, Interval Data for End customer, Advance Event Management, Distributed Automation Integration","1Q18","4Q18",{"$f":"MROUND(VLOOKUP(D108,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"IWM","Yes",null,1,null,{"$f":"IF($P108=X$2,1,IF($Q108=X$2,1,IF(W108=0,0,IF($Q108=W$2,0,1))))","v":0},0,0,0,0,0,0,1,1,1,1,0,0,0,0,0,0]
["V. Data",null,null,null,{"$f":"+'Modified Costs (R) '!B154","v":"V. Data"}]
["Providing the advanced analytics to monitor and refine actions based upon customer interaction and fixing data issues in a prioritized fashion to support overall goals, putting in place the governance to ensure fixes are not overwritten.",200,50,"DCV-1","Data Governance","Develop Data Governance framework that includes ongoing data management quality services via identifying people and roles, determining processes and standards, and installing tools to identify, monitor, and prevent data quality issues (including duplication, inconsistency, and incompleteness). ","1.  People: Data Governance Organizational Structure, Strategy, Sponsorship, Vision, Roadmap.\n2.  Processes: Data Governance Standards and Business Rules, Monitoring and Analysis for data clean-up and prevention including: \n--Data Insight: Provide information transparency through data profiling and monitoring to validate business requirements and improve visibility and accountability of adherence to those rules.\n--Business Taxonomies: Define and categorize business terms to improve search capabilities and ownership identification using Matapedia\n--Streamlined creation of relationships: Identify relationships between customers and business partners to improve data completeness and integrity\n--Distributed Workflow: Automated  approval routing to facilitate the creation of new Master Data\n3. Tools: Install and integrate Data Governance Technology tools including SAP Information Steward (IS), IS Accelerator, Master Data Governance (MDG), and Business Rules Framework (BRF+) with existing systems: SAP ECC, CRM, BOBJ-Data Services.  ","Improved corporate data practices, business results, and business process efficiencies.","1. People: Data Governance, Data Stewardship, Data Quality\n2. Processes: Data Management, Data Workflow Processes, Data Standards\n3. Tools: Data Architecture, Data Security & Privacy, Data Integration, Metadata Management","Software ownership/licensing",null,"1. Active Sponsorship at all levels (Executive, Director, Manager) to ensure participation, adoption & compliance.","1. Active Sponsorship and making this effort a priority.","Poor data quality & operational inefficiencies",null,"4Q16",2020,{"$f":"MROUND(VLOOKUP(D110,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"Data","No","SI; Services",1,0,{"$f":"IF($P110=X$2,1,IF($Q110=X$2,1,IF(W110=0,0,IF($Q110=W$2,0,1))))","v":0},0,1,1,1,1,1,1,1,1,1,1,1,1,1,1," (4) Unified Customer Data Model; (1) Unique Customer ID (UID); (5) Customer Preferences Drive Pres. Of Customer Data; (6) Password Reset; (7) Email Confirmation; (8) Address Validation"]
[null,null,null,"DCV-2","Data Quality, Management & Cleanup ","Execute on the Data Governance Framework through ownership, cleanup, data management and synchronization,  and quality assurance and controls to ensure accuracy and consistency of data across all systems. This will be prioritized based on benefit delivery and/or project timeline. G1- Expand Master Data to include relationship between Customer and Asset. Gives a complete landscape of all customer data in relation to assets. G2- Integration of SAP and GIS providing a Geo-spatial view of work, customers, and assets. Visually representing it on the GIS system. ","2.  Data clean-up and prevention including: \n--Master & Metadata Management and Analysis: Govern Enterprise information through data consolidation, definition, standardization, and cataloging to enable auditing, usage, and change impact analysis and prevent poor quality data from entering the system\n--Cleansing Packages: Rules to maintain clean data through parsing standardization\n--Enhanced CRM Integration: Distributed attributes (i.e., sales area and partner functions) mapped between SAP ECC and CRM to standardize and streamline data entry\n--Single Object Maintenance for Customer Account Group: Replication of account group details (i.e. mandatory and optional fields) to improve data consistency.\n--Synchronization Factory: Integrate SAP, IVR, Web, GIS, and OMS data leveraging cloud and on premise solutions (including HADOOP on AWS) to ensure accuracy and consistency of data across all systems.                                                        G1- Provide customer view of work affecting him/her including status and changes\nG1- Provide PSE view of customer(s) based on asset data and vice versa                                                                                                                                                                                                                                                                                                                                  G2-Geospatial representation of work\nG2-Proper asset creation and status change occurs in both systems\nG2- Automatic synchronization between SAP and GIS ","G1: Improved customer communication during planned/unplanned outages.\nImproved Planning capabilities derived from customer/asset relationships\nVisibility to assets servicing the customer, facilitating issue identification. \nMinimize reschedules by providing better visibility to the asset(s) that will be serviced.                                                                                                                                                                                                                                                                                     G2-Elimination of system inconsistencies \nReduction or elimination of redundant data transfer \nAbility to identify a clear system of record and the supporting systems \nElimination of the manual (re)entry of data (which can occur several times)\nImproved work location for mobile solution \nRoute optimization\n",null,"DCV-1: Data Management and Governance tools","IWM G1 and IWM G2\nThe following Project have a dependency on the results of the cleansed data called out by G1 and G2:\nG1:\nP3b Workforce Scheduling: Q3 2017\nP3c Workforce Mobility: Q3 2017\nP9 – Customer Work Status Portal Q2 2018 (may be earlier)\n\nG2:\nP12 AUD Q3 2019","Sync data with EE DSM                                            The work will be prioritized based on a benefit delivery and project timelines: G1 & G2 Delivered in 4Q17","Without clean data, customer self service capabilities will be impeded",null,null,"1Q17",2020,{"$f":"MROUND(VLOOKUP(D111,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"Data","No","SI; Services",1,0,0,0,0,1,1,1,"d",1,1,1,1,1,1,1,1,1]
[null,null,null,"DCV-3","Data Analytics","The Data Analytics project provides an enhanced analytics of customer and transactional data for PSE. This will enable the business to gain a better understanding of various customer data points and make data driven decisions. Includes, HADOOP and the transcription of calls converted to text for integration into the \"Data Lake\".","1.  Expanded use of Data Lake and Big Data Ecosystem (may include cloud and on premise solutions).\n2.  Data analytics tool selection (may include Lumira, PowerBI, Tableau) and implementation for creating and providing Data Analytics reports based on data from different backend systems.\n3.  Analytics will be based on business requirements and data use cases \n4.  Functional & Technical design, development and unit testing\n 5.  User acceptance testing.   ","Proactive and Predictive view of customer and systems data to improve communications and operational efficiency ",null,null,null,null,null,null,null,"4Q16",2020,{"$f":"MROUND(VLOOKUP(D112,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"Data","Yes","Products; Services",1,0,0,0,1,1,1,1,1,1,1,1,1,1,1,1,1,1]
[null,null,null,"DCI-5","Customer 360 Data View","The internal capability for PSE to expose the full information of the Customer's data, in a 360 degree data view. This will bring the channels together in an easy visualization.  Customer 360 View project will consolidate customer data and interaction with PSE (i.e. billing, payment, call history, lease services, outages, billing inquiries, street light installations, energy efficiency programs, etc.). This will enable  the CSR, FSR, Customer, and other authorized PSE employees to have access to the respective data associated with the customer.","Journey map of cross channel experience, brand guidelines, comps (visual prototypes, i.e.. sample screen shots for each experience) for each channel.  Facilitate customer data consolidation/mining  and provide 360 degree view of customer account with PSE\n1. Define Business requirements & Governance related to what is included in thru 360 view\n2. Functional design, development and unit testing\n3. User acceptance testing.                                                                                                                                                    4. Decision of what data is included (Energy Efficiency DSM data integration)","To have consolidated view of Customer data and their interactions with PSE.","Enhance customer experience, reduced CSR and FSR interaction, also supports AMI capabilities for real time meter data aggregation","Completion of ECC and CRM going on HANA to leverage customer data from HANA for near real time data processing, also consolidation of data from various systems to Hadoop and integration of Hadoop with HANA to leverage best of both the systems ","DCI-13 ECC and CRM on Hana,  DCI-9B  Hana Predictive Engines and DCI-9A Rules Engine, DCV-1 Data Governance, DCV-2 Data Management, Cleanup and QA/QC (Includes IWM G1 & G2)","Bulk of deliverables will be at the end of 2017.  Google analytics data, not connected to CRM.  Integrating web analytics into customer 360 data, consider that the 3rd party vendor pages are a drop off for PSE a missing piece. Data consolidation across systems, FTIP2 going live in mid 2017 to leverage ECC and CRM on HANA for customer 360.","HANA availability, if the consolidation of data from different systems is not in place and then customer data will be in many different systems and would not be in synch for a single real time view , hence data governance is also important for enabling Customer 360. ","No single view of customer data, might  increase calls to the call center from customers seeking more information regarding there account with PSE.",null,"1Q17","1Q18",{"$f":"MROUND(VLOOKUP(D113,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"CI","Yes","SI; Services; Products",1,0,0,0,0,1,1,1,1,1,0,0,0,0,0,0,0,0]
[null,null,null,"DCI-9A","Rules Engines","BRF+ can be utilzied to create rules based decisions based on specific customer data, which can be used on Mobile, Web, IVR  and CSR Channels.  For e.g. these rules can enable CSR agents to receive predictive notifications, customer to receive respective alerts on web, mobile, IVR, etc.  This project will have overlap with DCI-3 & DCI-13. "," Business Rules Framework interface (BRF) for writing business rules\n1. Business requirements for predictive rules engine  \n2. Functional design, development and unit testing\n3. User acceptance testing.     This is explicitly the SAP portion not the HADOOP (HADOOP in DCV-3)","Use business rule to help inform PSE of the most likley reason for customer interaction.\nTailor the responses to customer needs.","Enhance customer experience, notification and communication with the customers regarding bills, outages and other issues,  business will have flexibility to define those rules in the CRM system.",null,"DCII-2 IVR Enhancements - Predictive, DCII-3 Predictive alerts from CSR Screen, DCI-13 ECC and CRM on Hana.","SE have the BRF license as of now, business needs to define rules customer scenarios. ","Lack of defined rules will impede an improved customer and agent expereience across all channels. ",null,null,"2Q17","4Q17",{"$f":"MROUND(VLOOKUP(D114,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"Data","Yes","Services; SI",1,0,0,0,0,0,1,1,1,0,0,0,0,0,0,0,0,0]
[null,null,null,"DCI-9B","Hana Predictive","HANA Predictive Engine and BRF+ to create rules based on specific customer data, which can be used on Mobile, Web, IVR  and CSR Channels. ","May include SAP Predictive Analytics Modeler that helps self service of predictive analytics by allowing users/business analysts to look into causality of data BEFORE asking for deeper inspection by data scientists.  ","Use Hana predicitve analytics to predict the needs of the customer's interaction. ",null,"FTIP timeline. Predictive functionality is dependent on HANA for near real time information access, some rules can be defined before HANA go live to handle know customer scenarios.",null,"Align with BRF+",null,null,null,"2Q18","4Q18",{"$f":"MROUND(VLOOKUP(D115,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"Data","Yes","Services; SI",1,0,{"$f":"IF($P115=X$2,1,IF($Q115=X$2,1,IF(W115=0,0,IF($Q115=W$2,0,1))))","v":0},0,0,0,0,0,0,0,1,1,1,0,0,0,0,0]
[null,null,null,"DCV-6","Auto-Categorization of Customer Calls","Technology solution to accurately capture why customers call and reduce duplicate, manual tasks by CSRs.  This function will eliminate redundancy in business process, improve data integrity and clearly define the main purpose of each customer interaction based on the agent’s actions. ","Deliverables may be dependent on the software selected:\n1. Categorization/activity options displayed will need to be role based - mimicking the current functionality of Post Call Wrap Codes. This will allow users to see only selections that pertain to their business processes.\n2. Categorization/activities for the CCC roles will be revised to eliminate unused categories/activities, update titles for improperly named categories/activities, and add any missing or needed categories/activities.\n3. Map triggers of major CCC processes in Web-IC to auto select categorization based on agents actions. Example of this in current use: Contract Management/Move-In.\n4. Develop a hierarchy or process in the event that multiple processes are completed within the same interaction.\n5. Develop process in the event that the interaction is miscellaneous or does not require a major process to be performed. Example: Customer simply calls to report a payment or ask what the balance is.","Implementing this change will increase automation and reduce the need for continued manual intervention using post call wrap codes by agents. Call handle times will also decrease. Searching through class and activity dropdowns currently in Web-IC is cumbersome; auto categorization will alleviate this task and allow agents to focus on better documentation.","Implementing this change will increase automation and reduce the need for continued manual intervention using post call wrap codes by agents. Call handle times will also decrease. Searching through class and activity dropdowns currently in Web-IC is cumbersome; auto categorization will alleviate this task and allow agents to focus on better documentation.",null,null,"Use Cloud based data\n Business preference for interactions that include multiple processes will need to be captured. How this information will be viewed by the agents and extracted for reporting needs to be determined.\n Cisco Call_ID must be attached to the interaction record for the option of eliminating Post Call Wrap Codes to be considered.\n Auto categorization will not eliminate the use of post call wrap codes but will limit their use\n There could be auto categorization opportunities with other call centers. The specific transactions identified are for the CCC only. Any additional ones would be a new requirements document/effort.","ECC and CRM going on HANA, ","more time to address customer issues, less self service options for customers on IVR and web and other channels  ",null,"1Q17","2Q17",{"$f":"MROUND(VLOOKUP(D116,'Modified Costs (R) '!ProjectCostMatrix,43,0)/10^6,0.25)","v":{"$error":"#VALUE!"}},"Data","Yes","Products; Services",1,0,0,0,0,1,1,0,0,0,0,0,0,0,0,0,0,0]
["External Dependencies"]
["External dependencies that may influence the GTZ projects."]
["Business Contact",null,null,null,"External Projects"]
["James Pruchnic",null,null,"EX-1","eProcurement",null,null,null,null,null,null,null,null,null,null,"2Q16","4Q18",null,"External",null,null,null,0,{"$f":"IF($P120=X$2,1,IF($Q120=X$2,1,IF(W120=0,0,IF($Q120=W$2,0,1))))","v":1},1,1,1,1,1,1,1,1,1,1,0,0,0,0,0]
["Carol Wallace",null,null,"EX-3","Conflation",null,null,null,null,null,null,null,null,null,null,"1Q17","4Q17",null,"External",null,null,null,0,{"$f":"IF($P121=X$2,1,IF($Q121=X$2,1,IF(W121=0,0,IF($Q121=W$2,0,1))))","v":0},0,0,1,1,1,1,0,0,0,0,0,0,0,0,0]
["Cathy Koch",null,null,"EX-4","CrossBore Clear - Not Clear",null,null,null,null,null,null,null,null,null,null,"1Q15","3Q17",null,"External",null,null,null,0,{"$f":"IF($P122=X$2,1,IF($Q122=X$2,1,IF(W122=0,0,IF($Q122=W$2,0,1))))","v":0},0,0,0,0,1,0,0,0,0,0,0,0,0,0,0]
["Eileen Figone",null,null,"EX-5","Security - Patch Management Tool",null,null,null,null,null,null,null,null,null,null,"2Q16","4Q16",null,"External",null,null,null,0,{"$f":"IF($P123=X$2,1,IF($Q123=X$2,1,IF(W123=0,0,IF($Q123=W$2,0,1))))","v":1},1,1,0,0,0,0,0,0,0,0,0,0,0,0,0]
["Eileen Figone",null,null,"EX-6","Security - Patch Management Tool Maintenance",null,null,null,null,null,null,null,null,null,null,"1Q17",2020,null,"External",null,null,null,0,{"$f":"IF($P124=X$2,1,IF($Q124=X$2,1,IF(W124=0,0,IF($Q124=W$2,0,1))))","v":0},0,0,1,1,1,1,1,1,1,1,1,1,1,1,1]
["Eileen Figone",null,null,"EX-7","Security - Vulnerability Management Tool",null,null,null,null,null,null,null,null,null,null,"1Q16","2Q16",null,"External",null,null,null,0,{"$f":"IF($P125=X$2,1,IF($Q125=X$2,1,IF(W125=0,0,IF($Q125=W$2,0,1))))","v":1},0,0,0,0,0,0,0,0,0,0,0,0,0,0,0]
["Eileen Figone",null,null,"EX-8","Security - Vulnerability Management Tool Maintenance",null,null,null,null,null,null,null,null,null,null,"1Q17",2020,null,"External",null,null,null,0,{"$f":"IF($P126=X$2,1,IF($Q126=X$2,1,IF(W126=0,0,IF($Q126=W$2,0,1))))","v":0},0,0,1,1,1,1,1,1,1,1,1,1,1,1,1]
["Eileen Figone",null,null,"EX-9","Security - Web application Firewall",null,null,null,null,null,null,null,null,null,null,"2Q16","3Q16",null,"External",null,null,null,0,{"$f":"IF($P127=X$2,1,IF($Q127=X$2,1,IF(W127=0,0,IF($Q127=W$2,0,1))))","v":1},1,0,0,0,0,0,0,0,0,0,0,0,0,0,0]
["Eileen Figone",null,null,"EX-10","Security - Web Application Firewall Maintenance",null,null,null,null,null,null,null,null,null,null,"1Q17",2020,null,"External",null,null,null,0,{"$f":"IF($P128=X$2,1,IF($Q128=X$2,1,IF(W128=0,0,IF($Q128=W$2,0,1))))","v":0},0,0,1,1,1,1,1,1,1,1,1,1,1,1,1]
["Eileen Figone",null,null,"EX-11","Security - SIEM Phase II",null,null,null,null,null,null,null,null,null,null,"1Q16","4Q16",null,"External",null,null,null,0,{"$f":"IF($P129=X$2,1,IF($Q129=X$2,1,IF(W129=0,0,IF($Q129=W$2,0,1))))","v":0},0,1,0,0,0,0,0,0,0,0,0,0,0,0,0]
["Eileen Figone",null,null,"EX-12","Security - SIEM Phase II Maintenance and Support",null,null,null,null,null,null,null,null,null,null,"1Q17",2020,null,"External",null,null,null,0,{"$f":"IF($P130=X$2,1,IF($Q130=X$2,1,IF(W130=0,0,IF($Q130=W$2,0,1))))","v":0},0,0,1,1,1,1,1,1,1,1,1,1,1,1,1]
["Eileen Figone",null,null,"EX-13","Security - SIEM Phase II Staff",null,null,null,null,null,null,null,null,null,null,"1Q17",2020,null,"External",null,null,null,0,{"$f":"IF($P131=X$2,1,IF($Q131=X$2,1,IF(W131=0,0,IF($Q131=W$2,0,1))))","v":0},0,0,1,1,1,1,1,1,1,1,1,1,1,1,1]
["Eileen Figone",null,null,"EX-14","Security - Privileged Identity Management",null,null,null,null,null,null,null,null,null,null,"2Q16","4Q16",null,"External",null,null,null,0,{"$f":"IF($P132=X$2,1,IF($Q132=X$2,1,IF(W132=0,0,IF($Q132=W$2,0,1))))","v":1},1,1,0,0,0,0,0,0,0,0,0,0,0,0,0]
["Eileen Figone",null,null,"EX-15","Security - Privileged Identity Management Maintenance and Support",null,null,null,null,null,null,null,null,null,null,"1Q17",2020,null,"External",null,null,null,0,{"$f":"IF($P133=X$2,1,IF($Q133=X$2,1,IF(W133=0,0,IF($Q133=W$2,0,1))))","v":0},0,0,1,1,1,1,1,1,1,1,1,1,1,1,1]
["Matt Marcelia; Bob Jones",null,null,"EX-16","Tax Jurisdiction Data Improvements",null,null,null,null,null,null,null,null,null,null,"1Q17","3Q17",null,"External",null,null,null,0,{"$f":"IF($P134=X$2,1,IF($Q134=X$2,1,IF(W134=0,0,IF($Q134=W$2,0,1))))","v":0},0,0,1,1,1,0,0,0,0,0,0,0,0,0,0]
["Margaret Hopkins; Obaid Khan",null,null,"EX-17","Enterprise Documents and Records Management",null,null,null,null,null,null,null,null,null,null,"1Q17","3Q18",null,"External",null,null,null,0,{"$f":"IF($P135=X$2,1,IF($Q135=X$2,1,IF(W135=0,0,IF($Q135=W$2,0,1))))","v":0},0,0,1,1,1,1,1,1,1,0,0,0,0,0,0]
["Matt Marcelia; Theresa Huizi",null,null,"EX-18","FTIP II",null,null,null,null,null,null,null,null,null,null,"2Q17","3Q18",null,"External",null,null,null,0,{"$f":"IF($P136=X$2,1,IF($Q136=X$2,1,IF(W136=0,0,IF($Q136=W$2,0,1))))","v":0},0,0,0,1,1,1,1,1,1,0,0,0,0,0,0]
["Jeff Neuman; Obaid Khan",null,null,"EX-19","Foundational Enterprise IT - Mobility Device Management",null,null,null,null,null,null,null,null,null,null,"1Q16","4Q16",null,"External",null,null,null,0,{"$f":"IF($P137=X$2,1,IF($Q137=X$2,1,IF(W137=0,0,IF($Q137=W$2,0,1))))","v":0},0,1,0,0,0,0,0,0,0,0,0,0,0,0,0]
["Joe Beer; Obaid Khan",null,null,"EX-22","Foundational Enterprise IT - Integrated IT/OT/Metering Test Lab",null,null,null,null,null,null,null,null,null,null,"1Q16","4Q16",null,"External",null,null,null,0,{"$f":"IF($P138=X$2,1,IF($Q138=X$2,1,IF(W138=0,0,IF($Q138=W$2,0,1))))","v":0},0,1,0,0,0,0,0,0,0,0,0,0,0,0,0]
["Carol Wallace; Mark Maass",null,null,"EX-23","GIS CAD Design Manager",null,null,null,null,null,null,null,null,null,null,"2Q14","1Q17",null,"External",null,null,null,0,{"$f":"IF($P139=X$2,1,IF($Q139=X$2,1,IF(W139=0,0,IF($Q139=W$2,0,1))))","v":0},0,0,1,0,0,0,0,0,0,0,0,0,0,0,0]
["Carol Wallace; Mark Maass",null,null,"EX-24","GIS Improvement",null,null,null,null,null,null,null,null,null,null,"2Q15","4Q16",null,"External",null,null,null,0,{"$f":"IF($P140=X$2,1,IF($Q140=X$2,1,IF(W140=0,0,IF($Q140=W$2,0,1))))","v":0},0,1,0,0,0,0,0,0,0,0,0,0,0,0,0]
["James Pruchnic",null,null,"EX-25","Inventory Management System",null,null,null,null,null,null,null,null,null,null,"1Q16","2Q18",null,"External",null,null,null,0,{"$f":"IF($P141=X$2,1,IF($Q141=X$2,1,IF(W141=0,0,IF($Q141=W$2,0,1))))","v":0},0,0,0,0,0,0,0,1,0,0,0,0,0,0,0]
["Jeff Neuman",null,null,"EX-26","New Data Centers",null,null,null,null,null,null,null,null,null,null,"1Q16","4Q17",null,"External",null,null,null,0,{"$f":"IF($P142=X$2,1,IF($Q142=X$2,1,IF(W142=0,0,IF($Q142=W$2,0,1))))","v":0},0,0,0,0,0,1,0,0,0,0,0,0,0,0,0]
["Obaid Khan; Wayne Mohammed",null,null,"EX-27","Windows 10 Platform Upgrade",null,null,null,null,null,null,null,null,null,null,"1Q17","3Q18",null,"External",null,null,null,0,{"$f":"IF($P143=X$2,1,IF($Q143=X$2,1,IF(W143=0,0,IF($Q143=W$2,0,1))))","v":0},0,0,1,1,1,1,1,1,1,0,0,0,0,0,0]
[null,null,null,"EX-28","AMI Meter Deployment",null,null,null,null,null,null,null,null,null,null,"4Q16","4Q20",null,"External",null,null,null,1,{"$f":"IF($P144=X$2,1,IF($Q144=X$2,1,IF(W144=0,0,IF($Q144=W$2,0,1))))","v":1},1,1,1,1,1,1,1,1,1,1,1,1,1,1,1]
[null,null,null,"EX-29","Call Center Telephony Upgrade"]
[]
[]
[null,null,null,"Legend"]
[null,null,null,null,"GTZ General"]
[null,null,null,null,"BPCC"]
[null,null,null,null,"CI"]
[null,null,null,null,"IWM"]
[null,null,null,null,"Data"]
[null,null,null,null,"External CSA's"]
[null,null,null,null,"GTZ Identified - Externally Produced"]
[null,null,null,"Priority Level"]
[null,null,null,1,"Greater than 5% Call Reduction"]
[null,null,null,2,"1%-5% Call Reduction"]
[null,null,null,3,">1% Call Reduction"]
[null,null,null,"*Based on Super 5 Process Breakdown"]
[null,null,null,"RFP Type","Definition"]
[null,null,null,"Services","External consulting knowledge"]
[null,null,null,"SI","Consulting knowledge & install/build product"]
[null,null,null,"Product","Hardware or software"]

{"sheet":"High-Level Costs (R)","index":7,"n_rows":27,"n_cols":24,"rows_kept":27,"cut":false,"hidden":false,"merged":[[0,0,0,3],[13,0,13,23]]}
["GTZ Roadmap Costs"]
["Category","2017\nCapex","2017\nOpex","2017\nTotal"]
["Software",8420000,480000,8900000]
["Hardware",6727500,271830,6999330]
["Services",49086001.337411746,20784323.581739709,69870324.919151455]
["Contingency",6423350.1337411748,2043452.3626248364,8466802.496366011]
["Total",70656851.471152917,23579605.944364544,94236457.415517464]
[]
[]
[]
[]
[]
[]
["GTZ Roadmap Costs"]
["Category","2016\nCapex","2016\nOpex","2016\nTotal",null,"2017\nCapex","2017\nOpex","2017\nTotal",null,"2018\nCapex","2018\nOpex","2018\nTotal",null,"2019\nCapex","2019\nOpex","2019\nTotal",null,"2020\nCapex","2020\nOpex","2020\nTotal",null,"Overall\nCapex","Overall\nOpex","Overall\nTotal"]
["Software",3500000,0,3500000,null,7220000,0,7220000,null,9074000,2004000,11078000,null,"XXXXXX","XXXXXX","XXXXXX",null,"XXXXXX","XXXXXX","XXXXXX",null,"XXXXXX","XXXXXX","XXXXXX"]
["Hardware",2637000,0,2637000,null,5981500,0,5981500,null,1061500,1120405,2181905,null,"XXXXXX","XXXXXX","XXXXXX",null,"XXXXXX","XXXXXX","XXXXXX",null,"XXXXXX","XXXXXX","XXXXXX"]
["Services",10361821.482352942,1685585.9163398691,12047407.398692811,null,53582718.228078447,15327272.136779714,68909990.364858165,null,45348192.329411775,15750345.378909651,61098537.708321422,null,"XXXXXX","XXXXXX","XXXXXX",null,"XXXXXX","XXXXXX","XXXXXX",null,"XXXXXX","XXXXXX","XXXXXX"]
["Contingency",0,0,0,null,6678421.8228078447,1493539.4068915034,8171961.2296993481,null,5548369.2329411777,1312971.0154248369,6861340.248366015,null,"XXXXXX","XXXXXX","XXXXXX",null,"XXXXXX","XXXXXX","XXXXXX",null,"XXXXXX","XXXXXX","XXXXXX"]
["Total",16498821.482352942,1685585.9163398691,18184407.398692809,null,73462640.050886288,16820811.543671217,90283451.594557509,null,61032061.562352955,20187721.394334488,81219782.956687436,null,"XXXXXX","XXXXXX","XXXXXX",null,"XXXXXX","XXXXXX","XXXXXX",null,"XXXXXX","XXXXXX","XXXXXX"]
[]
[]
["Year","Capex","Opex"]
[2017,73462640.050886288,16820811.543671217]
[2018,61032061.562352955,20187721.394334488]
[2019,"XXXXXXX","XXXXXXX"]
[2020,"XXXXXXX","XXXXXXX"]

{"sheet":"Cost Summary (R)","index":8,"n_rows":140,"n_cols":21,"rows_kept":140,"cut":false,"hidden":false,"merged":[[98,0,98,5],[0,0,0,2]]}
["GTZ Roadmap Cost Summary"]
[]
["Project Implementation Costs (2016-2020)"]
[]
["Category","ID","Project","Start \nDate","End \nDate","Services \nCapex  Ratio","2017\nSoftware","2017\nHardware","2017\nServices","2017\nContingency","2017\nCapex","2017\nOpex","2017\nTotal","Overall\nSoftware","Overall\nHardware","Overall\nServices","Overall\nContingency","Overall\nCapex","Overall\nOpex","Overall\nTotal"]
["Program Management and Governance","PM-1","Program Management","3Q16",2020,0.9,0,0,"XXXXXXXX",457329.77777777781,4527564.8000000007,503062.75555555552,5030627.555555556,0,0,20579840,2057984,20374041.600000001,2263782.3999999994,22637824]
["Program Management and Governance","PM-2","Organization Change Management & Customer Communications strategy","1Q17",2020,0.3,0,0,"XXXXXXXX",359664,1186891.2000000002,2769412.8000000003,3956304.0000000005,0,0,14386560,1438656,4747564.8000000007,11077651.200000001,15825216.000000002]
["Program Management and Governance","PM-3","Customer rollout - communications execution","1Q17",2020,0,0,0,"XXXXXXXX",0,0,0,0,0,0,0,0,0,0,0]
["Program Management and Governance","PM-4","GTZ Benefits & Balance Scorecard","1Q17",2020,0,0,0,"XXXXXXXX",44958,0,494538.00000000006,494538.00000000006,0,0,1798320,179832,0,1978152.0000000002,1978152.0000000002]
["Program Management and Governance","PM-5","Regulatory Work stream","1Q17",2020,0,0,0,"XXXXXXXX",5994.4000000000005,0,65938.400000000009,65938.400000000009,0,0,239776,23977.600000000002,0,263753.60000000003,263753.60000000003]
["Program Management and Governance","PM-6","Program Mobilization and Planning","4Q16","2Q17",0,0,0,"XXXXXXXX",84138.666666666672,0,925525.33333333337,925525.33333333337,0,0,1262080,126208,0,1388288,1388288]
["Program Management and Governance","PM-8","Customer Experience Journey Mapping  ","1Q17",2020,0,0,0,"XXXXXXXX",20980.400000000001,0,230784.40000000002,230784.40000000002,0,0,839216,83921.600000000006,0,923137.60000000009,923137.60000000009]
["Super 5 -  1) Explain my Bill","S1-2","Bill Code Enhancement CSA - Phase 2","2Q16","2Q17",0.9,0,0,"XXXXXXXX",25862.400000000001,256037.76000000004,28448.639999999996,284486.40000000002,0,0,646560,64656,640094.4,71121.599999999991,711216]
["Super 5 -  1) Explain my Bill","S1-3","Full realization of  Energy Usage across Digital Core","1Q17","4Q18",0.9,0,0,"XXXXXXXX",16988.8,168189.12000000002,18687.679999999997,186876.80000000002,0,0,339776,33977.599999999999,336378.24000000005,37375.359999999993,373753.60000000003]
["Super 5 -  1) Explain my Bill","S1-4","Full realization of energy efficiency across Digital Core","1Q17","4Q18",0.9,0,0,"XXXXXXXX",106180,1051182,116797.99999999997,1167980,0,0,2123600,212360,2102364,233595.99999999994,2335960]
["Super 5 -  2)Pay my Bill","S2-1","No Fee Bank Card","2Q16","3Q16",0.9,0,0,"XXXXXXXX",0,0,0,0,0,0,0,0,0,0,0]
["Super 5 -  2)Pay my Bill","S2-2","Billing Performance Improvements","2Q16","4Q16",0.9,0,0,"XXXXXXXX",0,0,0,0,0,0,1388288,138828.80000000002,1374405.12,152711.67999999996,1527116.8]
["Super 5 -  2)Pay my Bill","S2-3","Bill Due Reminder","2Q16","3Q16",0.9,0,0,"XXXXXXXX",0,0,0,0,0,0,0,0,0,0,0]
["Super 5 -  2)Pay my Bill","S2-4","Fiserv Balance","2Q16","3Q16",0.9,0,0,"XXXXXXXX",0,0,0,0,0,0,0,0,0,0,0]
["Super 5 -  2)Pay my Bill","S2-5","Non Consumption Billing","4Q17","1Q18",0.9,0,0,"XXXXXXXX",26431.200000000001,261668.88000000003,29074.319999999996,290743.2,0,0,528624,52862.400000000001,523337.76000000007,58148.639999999992,581486.4]
["Super 5 -  2)Pay my Bill","S2-6","Customer Pre-payment (incl real time presentment, bill on-demand)","2Q18","1Q19",0.9,0,0,"XXXXXXXX",0,0,0,0,0,0,1012080,101208,1001959.2000000001,111328.79999999997,1113288]
["Super 5 -  2)Pay my Bill","S2-7","Billing and Payment Improvement (M2C)","1Q17","4Q17",0.9,0,0,"XXXXXXXX",47230.400000000001,467580.96000000008,51953.439999999988,519534.40000000008,0,0,472304,47230.400000000001,467580.96000000008,51953.439999999988,519534.40000000008]
["Super 5 -  2)Pay my Bill","S2-8","Enable Digital Billing and Payment Capabilities (Mobile, IVR, Web)","1Q17","4Q17",0.9,0,369000,"XXXXXXXX",185338.40000000002,1875440.1600000001,163282.23999999996,2038722.4000000001,0,369000,1484384,185338.40000000002,1875440.1600000001,163282.23999999996,2038722.4000000001]
["Super 5 -  2)Pay my Bill","S2-9","Faster Pmt Posting","1Q17","4Q17",0.9,0,0,"XXXXXXXX",67472,667972.80000000005,74219.199999999997,742192,0,0,674720,67472,667972.80000000005,74219.199999999997,742192]
["Super 5 -  2)Pay my Bill","S2-10","Full realization of bill and make / manage payment across Digital Core","1Q17","4Q17",0.9,0,0,"XXXXXXXX",33736,333986.40000000002,37109.599999999999,371096,0,0,337360,33736,333986.40000000002,37109.599999999999,371096]
["Super 5 -  3 )Financial Assistance","S3-1","TSI Dunning","2Q16","2Q16",0.9,0,0,"XXXXXXXX",0,0,0,0,0,0,0,0,0,0,0]
["Super 5 -  3 )Financial Assistance","S3-2","Payment Arrangement/Budget/Deposit","2Q17","1Q18",0.9,0,0,"XXXXXXXX",116389.20000000001,1152253.08,128028.11999999998,1280281.2,0,0,1551856,155185.60000000001,1536337.4400000002,170704.15999999997,1707041.6]
["Super 5 -  3 )Financial Assistance","S3-3","Collection Cycle Improvement & Agency Integration","1Q17","4Q17",0.9,0,0,"XXXXXXXX",72869.759999999995,721410.62400000007,80156.73599999999,801567.3600000001,0,0,728697.6,72869.759999999995,721410.62400000007,80156.73599999999,801567.3600000001]
["Super 5 -  3 )Financial Assistance","S3-4","Full realization across Digital Core","3Q17","4Q18",0.9,0,61500,"XXXXXXXX",16311.066666666669,168244.56000000003,11177.173333333332,179421.73333333337,0,61500,304832,36633.200000000004,369433.68,33531.519999999997,402965.2]
["Super 5 -  3 )Financial Assistance","S3-5","Energy Assistance (Low Income)","4Q16","4Q17",0.9,0,0,"XXXXXXXX",114944,1137945.6000000001,126438.39999999998,1264384,0,0,1436800,143680,1422432,158047.99999999997,1580480]
["Super 5 -  3 )Financial Assistance","S3-6","Full realization of leveraging low energy assistance programs across Digital Core","3Q17","4Q18",0.9,0,61500,"XXXXXXXX",16311.066666666669,168244.56000000003,11177.173333333332,179421.73333333337,0,61500,304832,36633.200000000004,369433.68,33531.519999999997,402965.2]
["Super 5 -  4) Unexpected Service Interruption","S4-1","Manage Outage Orders ","2Q17","1Q18",0.9,0,246000,"XXXXXXXX",100506,1022069.4000000001,83496.599999999991,1105566.0000000002,0,246000,1012080,125808,1272559.2000000002,111328.79999999997,1383888.0000000002]
["Super 5 -  4) Unexpected Service Interruption","S4-2","SAP Mutli Channel Foundation for Utilities (MCF)","3Q16","4Q16",0.9,0,0,"XXXXXXXX",0,0,0,0,0,246000,587360,83336,852086.4,64609.599999999991,916696]
["Super 5 -  4) Unexpected Service Interruption","S4-3","P15 - OMS-AMI (Outage Support)","4Q19",2020,0.9,0,0,"XXXXXXXX",0,0,0,0,1200000,200000,4992000,639200,6482080.0000000009,549119.99999999988,7031200.0000000009]
["Super 5 -  4) Unexpected Service Interruption","S4-4","P1 - AMR to OMS Integration","3Q16","4Q16",1,0,0,"XXXXXXXX",0,0,0,0,0,0,1140000,114000,1254000,0,1254000]
["Super 5 -  4) Unexpected Service Interruption","S4-5","Full realization of outage and restoration across Digital Core","1Q17","4Q18",0.9,0,246000,"XXXXXXXX",41588.800000000003,438789.12000000005,18687.679999999997,457476.80000000005,0,246000,339776,58577.600000000006,606978.24000000011,37375.359999999993,644353.60000000009]
["Super 5 -  4) Unexpected Service Interruption","S4-6","Full realization of street light across Digital Core",2020,2020,0.9,0,0,"XXXXXXXX",0,0,0,0,0,369000,1956688,232568.80000000002,2343021.1200000006,215235.67999999996,2558256.8000000007]
["Super 5  - 5) Planned Service Event","S5-1","Self Service for customer, ability to add additional authorized user","4Q17","1Q18",0.9,0,0,"XXXXXXXX",14684,145371.6,16152.399999999998,161524,0,0,293680,29368,290743.2,32304.799999999996,323048]
["Super 5  - 5) Planned Service Event","S5-3","Manage Account(s) and Profile","1Q17","1Q18",0.9,0,0,"XXXXXXXX",28736,284486.40000000002,31609.599999999995,316096,0,0,359200,35920,355608,39511.999999999993,395120]
["Super 5  - 5) Planned Service Event","S5-4","Stop, Start, and Transfer for property managers and business customer","3Q17","1Q18",0.9,0,0,"XXXXXXXX",21034.666666666668,208243.20000000001,23138.133333333328,231381.33333333334,0,0,315520,31552,312364.80000000005,34707.199999999997,347072.00000000006]
["Super 5  - 5) Planned Service Event","S5-6","Full realization SST across Digital Core","1Q17","4Q18",0.9,0,123000,"XXXXXXXX",29288.800000000003,303489.12000000005,18687.679999999997,322176.80000000005,0,123000,339776,46277.600000000006,471678.24000000005,37375.359999999993,509053.60000000003]
["Super 5  - 5) Planned Service Event","S5-7","Create/Change Service Orders","3Q17","1Q18",0.9,0,0,"XXXXXXXX",63104,624729.60000000009,69414.399999999994,694144.00000000012,0,0,946560,94656,937094.4,104121.59999999999,1041216]
["Super 5  - 5) Planned Service Event","S5-8","Remote Disconnect/Reconnect (Elec. only) for service/construction","1Q19","4Q19",0.9,0,0,"XXXXXXXX",0,0,0,0,0,0,674720,67472,667972.80000000005,74219.199999999997,742192]
["Super 5  - 5) Planned Service Event","S5-9","Customer self-service scheduling process","2Q18","4Q18",0.9,0,0,"XXXXXXXX",0,0,0,0,0,0,315520,31552,312364.80000000005,34707.199999999997,347072.00000000006]
["Super 5  - 5) Planned Service Event","S5-10","Full realization make and manage service orders across Digital Core","1Q17","4Q18",0.9,0,61500,"XXXXXXXX",23138.800000000003,235839.12000000002,18687.679999999997,254526.80000000002,0,61500,339776,40127.600000000006,404028.24000000005,37375.359999999993,441403.60000000003]
["Super 5  - 5) Planned Service Event","S5-11","Remote Disconnect/Reconnect for Payment (Elec. only)","3Q18","2Q19",0.9,0,0,"XXXXXXXX",0,0,0,0,0,61500,2698880,276038,2739541.2,296876.79999999999,3036418]
["Super 5  - 5) Planned Service Event","S5-12","Full realization dis(re)connect across Digital Core","1Q17","4Q18",0.9,0,0,"XXXXXXXX",16988.8,168189.12000000002,18687.679999999997,186876.80000000002,0,0,339776,33977.599999999999,336378.24000000005,37375.359999999993,373753.60000000003]
["Super 5  - 5) Planned Service Event","S5-13","Manage Services & Products e.g. Leasing","1Q19","2Q19",0.9,0,0,"XXXXXXXX",0,0,0,0,0,0,293680,29368,290743.2,32304.799999999996,323048]
["Super 5  - 5) Planned Service Event","S5-14","Manage Energy Efficiency programs","2Q16","3Q16",0.9,0,0,"XXXXXXXX",0,0,0,0,0,0,0,0,0,0,0]
["Super 5  - 5) Planned Service Event","S5-15","Intelligent migration of web content (learn about PSE and community)","4Q17","1Q18",0.9,0,0,"XXXXXXXX",14684,145371.6,16152.399999999998,161524,0,0,293680,29368,290743.2,32304.799999999996,323048]
["Super 5  - 5) Planned Service Event","S5-16","Veg. Management Online Reporting Sys.","1Q19","2Q19",0.9,0,0,"XXXXXXXX",0,0,0,0,0,0,1174720,117472,1162972.8,129219.19999999998,1292192]
["Super 5  - 5) Planned Service Event","S5-17","Full realization of customer services across Digital Core","1Q17","4Q18",0.9,0,0,"XXXXXXXX",16988.8,168189.12000000002,18687.679999999997,186876.80000000002,0,0,339776,33977.599999999999,336378.24000000005,37375.359999999993,373753.60000000003]
["Digital Core - I. Consistent Cross Channel Experience","DCI-1","Web, Mobile App and Content Management (including responsive web mobile)","4Q16","3Q18",0.9,0,0,"XXXXXXXX",637080,6307092.0000000009,700787.99999999988,7007880.0000000009,1200000,615000,12741600,1455660,14610684.000000002,1401575.9999999998,16012260.000000002]
["Digital Core - I. Consistent Cross Channel Experience","DCI-2","Customer Experience Design for all channels","4Q16","1Q17",0.9,0,0,"XXXXXXXX",88104,872229.60000000009,96914.4,969144.00000000012,0,0,1762080,176208,1744459.2000000002,193828.8,1938288.0000000002]
["Digital Core - I. Consistent Cross Channel Experience","DCI-3","Campaign Management ","1Q18","3Q18",0.9,0,0,"XXXXXXXX",0,0,0,0,1800000,0,3155200,495520,5103648,347071.99999999994,5450720]
["Digital Core - I. Consistent Cross Channel Experience","DCI-6","Social Media Listening and Publishing","1Q18","2Q18",0.9,0,0,"XXXXXXXX",0,0,0,0,350000,0,234944,58494.400000000001,617594.56000000006,25843.839999999997,643438.4]
["Digital Core - I. Consistent Cross Channel Experience","DCI-7","Preference Center ","1Q17","2Q17",0.9,0,0,"XXXXXXXX",176208,1744459.2000000002,193828.8,1938288.0000000002,0,0,1762080,176208,1744459.2000000002,193828.8,1938288.0000000002]
["Digital Core - I. Consistent Cross Channel Experience","DCI-8","Communication Gateway & Proactive Notifications","4Q16","2Q17",0.9,0,0,"XXXXXXXX",126208,1249459.2000000002,138828.79999999999,1388288.0000000002,200000,246000,1893120,233912,2364788.8000000003,208243.19999999998,2573032.0000000005]
["Digital Core - I. Consistent Cross Channel Experience","DCI-10","Call me back (Automated Outbound Calling)","1Q17","2Q17",0.9,0,0,"XXXXXXXX",117472,1162972.8,129219.19999999998,1292192,0,0,1174720,117472,1162972.8,129219.19999999998,1292192]
["Digital Core - I. Consistent Cross Channel Experience","DCI-12","Web Analytics","4Q17","1Q18",0.9,100000,615000,"XXXXXXXX",100868,1077243.2000000002,32304.799999999996,1109548.0000000002,100000,615000,587360,130236,1367986.4000000001,64609.599999999991,1432596.0000000002]
["Digital Core - I. Consistent Cross Channel Experience","PM-7","Cross Program Technical Integration","1Q17",2020,0.9,0,0,"XXXXXXXX",359664,3560673.6,395630.39999999997,3956304,0,0,14386560,1438656,14242694.4,1582521.5999999999,15825216]
["Digital Core - II. Predictive and guided call center experience","DCII-1","IVR Enhancements - Natural Voice ","3Q17","4Q17",0.9,1000000,246000,"XXXXXXXX",242072,2533572.8000000003,129219.19999999998,2662792.0000000005,1000000,246000,1174720,242072,2533572.8000000003,129219.19999999998,2662792.0000000005]
["Digital Core - II. Predictive and guided call center experience","DCII-2","IVR Enhancements - Predictive","4Q17","1Q18",0.9,0,123000,"XXXXXXXX",56352,571414.80000000005,48457.2,619872,0,123000,881040,100404,1007529.6000000001,96914.4,1104444]
["Digital Core - II. Predictive and guided call center experience","DCII-3","Predictive alerts from CSR Screen","1Q19","2Q19",0.9,0,0,"XXXXXXXX",0,0,0,0,0,123000,2114496,223749.6,2228651.0400000005,232594.55999999997,2461245.6000000006]
["Digital Core - II. Predictive and guided call center experience","DCII-4","Multi-channel Call Center (online chat, email)","4Q17","4Q18",0.9,0,0,"XXXXXXXX",8620.8000000000011,85345.919999999998,9482.8799999999974,94828.799999999988,0,0,431040,43104,426729.60000000003,47414.399999999994,474144]
["Digital Core - II. Predictive and guided call center experience","DCII-5","CRM - CSR Guided Experience  with 3 click navigation (CRM modification, excluding Hana/prediction)","4Q17","4Q18",0.9,0,246000,"XXXXXXXX",139544,1408545.6,126438.39999999998,1534984,0,246000,5747200,599320,5960328.0000000009,632191.99999999988,6592520.0000000009]
["Digital Core - II. Predictive and guided call center experience","DCII-6","CCS Customer Intake","1Q17","2Q17",0.9,0,0,"XXXXXXXX",65079.488000000005,644286.93119999999,71587.436799999981,715874.36800000002,0,0,650794.88,65079.488000000005,644286.93119999999,71587.436799999981,715874.36800000002]
["Digital Core - III. Integrated Work Management","DCIII-1","P0 - GIS CAD Design","2Q16","2Q17",1,0,0,"XXXXXXXX",47666.666666666672,524333.33333333337,0,524333.33333333337,0,0,1191666.6666666667,119166.66666666669,1310833.3333333335,0,1310833.3333333335]
["Digital Core - III. Integrated Work Management","DCIII-2","P2 - IWM Cost Management ","1Q17","3Q17",0.9,1200000,400000,"XXXXXXXX",388800,4025120.0000000005,251679.99999999994,4276800,1200000,400000,2288000,388800,4025120.0000000005,251679.99999999994,4276800]
["Digital Core - III. Integrated Work Management","DCIII-3","P3a - SAP Work Management System (WMS)","1Q17","3Q17",0.9,800000,200000,"XXXXXXXX",318400,3262160.0000000005,240239.99999999994,3502400.0000000005,800000,200000,2184000,318400,3262160.0000000005,240239.99999999994,3502400.0000000005]
["Digital Core - III. Integrated Work Management","DCIII-4","P3b - Workforce Scheduling","1Q17","3Q17",0.9,800000,200000,"XXXXXXXX",378400,3856160.0000000005,306239.99999999994,4162400.0000000005,800000,200000,2784000,378400,3856160.0000000005,306239.99999999994,4162400.0000000005]
["Digital Core - III. Integrated Work Management","DCIII-5","P3c - Workforce Mobility ","4Q16","3Q17",0.9,0,0,"XXXXXXXX",183600,1817640.0000000002,201959.99999999997,2019600.0000000002,1100000,300000,2448000,384800,3963520.0000000005,269279.99999999994,4232800]
["Digital Core - III. Integrated Work Management","DCIII-6","P4 - Gas Customer Facing Work Rollout","3Q17","2Q18",0.9,800000,200000,"XXXXXXXX",172000,1812800.0000000002,79199.999999999985,1892000.0000000002,800000,200000,1440000,244000,2525600,158399.99999999997,2684000]
["Digital Core - III. Integrated Work Management","DCIII-7","P5 - Electric customer facing work rollout","2Q18","4Q18",0.9,0,0,"XXXXXXXX",0,0,0,0,800000,200000,1248000,224800,2335520,137279.99999999997,2472800]
["Digital Core - III. Integrated Work Management","DCIII-8","P6 - Meter Management ","2Q18","4Q18",0.9,0,0,"XXXXXXXX",0,0,0,0,800000,200000,1440000,244000,2525600,158399.99999999997,2684000]
["Digital Core - III. Integrated Work Management","DCIII-12","P7 - Compatible Units Library","2Q18","4Q18",0.9,0,0,"XXXXXXXX",0,0,0,0,100000,0,1904000,200400,1994960.0000000002,209439.99999999997,2204400]
["Digital Core - III. Integrated Work Management","DCIII-10","P9 - Customer Work Status Portal","2Q18","2Q19",0.9,0,0,"XXXXXXXX",0,0,0,0,800000,200000,1916000,291600,2996840.0000000005,210759.99999999997,3207600.0000000005]
["Digital Core - III. Integrated Work Management","DCIII-11","P10 - Compliance Work - Gas & Electric Linear Asset","4Q18","3Q19",0.9,0,0,"XXXXXXXX",0,0,0,0,500000,0,1680000,218000,2213200,184799.99999999997,2398000]
["Digital Core - III. Integrated Work Management","DCIII-9","P8- Customer Work Initiation Portal","3Q18","1Q19",0.9,0,0,"XXXXXXXX",0,0,0,0,800000,200000,1916000,291600,2996840.0000000005,210759.99999999997,3207600.0000000005]
["Digital Core - III. Integrated Work Management","DCIII-16","P11- Project Systems Integration","1Q19","4Q19",0.9,0,0,"XXXXXXXX",0,0,0,0,800000,0,1824000,262400,2685760,200639.99999999997,2886400]
["Digital Core - III. Integrated Work Management","DCIII-13","P12- AUD","3Q18","4Q19",0.9,0,0,"XXXXXXXX",0,0,0,0,800000,200000,4244000,524400,5301560,466839.99999999988,5768400]
["Digital Core - III. Integrated Work Management","DCIII-14","P13 - Other Maintenance Rollout","4Q19",2020,0.9,0,0,"XXXXXXXX",0,0,0,0,800000,200000,1344000,234400,2430560,147839.99999999997,2578400]
["Digital Core - III. Integrated Work Management","DCIII-15","P14 -  Other Construction Projects - Gas & Electric","4Q19",2020,0.9,0,0,"XXXXXXXX",0,0,0,0,1200000,200000,1248000,264800,2775520,137279.99999999997,2912800]
["Digital Core - III. Integrated Work Management","DCI-11","Enterprise Service Bus (ESB)/ Micro Services TxPort","1Q17","4Q17",0.9,500000,0,"XXXXXXXX",589776,5893782.4000000004,593753.59999999998,6487536,500000,0,5397760,589776,5893782.4000000004,593753.59999999998,6487536]
["Digital Core - IV. SAP/AMI Advanced Functionality","DCIV-1","AMI Advanced Functionality Systems Integration","1Q18","4Q18",0.9,0,0,"XXXXXXXX",0,0,0,0,1000000,0,4048320,504832,5107836.8000000007,445315.1999999999,5553152.0000000009]
["Digital Core - V. Data","DCV-1","Data Governance","4Q16",2020,0.25,0,0,"XXXXXXXX",154569.41176470587,425065.8823529412,1275197.6470588234,1700263.5294117646,0,0,6569200,656920,1806530.0000000002,5419590,7226120]
["Digital Core - V. Data","DCV-2","Data Quality, Management & Cleanup ","1Q17",2020,0.35,1000000,1968000,"XXXXXXXX",896240,5572644,4285996,9858640,1000000,1968000,23977600,2694560,12496176.000000002,17143984,29640160]
["Digital Core - V. Data","DCV-3","Data Analytics","4Q16",2020,0.85,0,0,"XXXXXXXX",292367.0588235294,2733632,482405.64705882361,3216037.6470588236,1000000,1230000,12425600,1465560,14070936.000000002,2050224.0000000005,16121160.000000002]
["Digital Core - V. Data","DCI-5","Customer 360 Data View","1Q17","1Q18",0.85,280000,615000,"XXXXXXXX",319388,3133952.8000000003,379315.20000000007,3513268.0000000005,280000,615000,2873600,376860,3671316.0000000005,474144.00000000012,4145460.0000000005]
["Digital Core - V. Data","DCI-9A","Rules Engines","2Q17","4Q17",0.9,0,0,"XXXXXXXX",37862.400000000001,374837.76000000007,41648.639999999999,416486.40000000008,0,0,378624,37862.400000000001,374837.76000000007,41648.639999999999,416486.40000000008]
["Digital Core - V. Data","DCI-9B","Hana Predictive","2Q18","4Q18",0.9,0,0,"XXXXXXXX",0,0,0,0,20000,0,883456,90345.600000000006,896621.44000000006,97180.159999999989,993801.60000000009]
["Digital Core - V. Data","DCV-6","Auto-Categorization of Customer Calls","1Q17","2Q17",0.85,40000,0,"XXXXXXXX",15747.2,153836.32000000004,19382.880000000005,173219.20000000004,40000,0,117472,15747.2,153836.32000000004,19382.880000000005,173219.20000000004]
[null,null,null,null,null,"Total",6520000,5981500,"XXXXXXXX",8101961.2296993462,72692640.050886273,16428933.475806538,89121573.526692837,21790000,10772000,207661927.14666665,24022392.714666665,208015520.56853333,56230799.292800002,264246319.86133331]
[]
[null,null,null,null,null,"Check",6520000,5981500,"XXXXXXXX",8101961.2296993481,null,null,89121573.526692823,21790000,10772000,207661927.14666668,24022392.714666668,null,null,264246319.86133334]
[]
["Category Implementation Costs (2016-2020)"]
[]
["Category",null,null,null,null,null,"2017\nSoftware","2017\nHardware","2017\nServices","2017\nContingency","2017\nCapex","2017\nOpex","2017\nTotal","Overall\nSoftware","Overall\nHardware","Overall\nServices","Overall\nContingency","Overall\nCapex","Overall\nOpex","Overall\nTotal"]
["Program Management and Governance",null,null,null,null,null,0,0,"XXXXXXXX",973065.24444444443,5714456.0000000009,4989261.6888888897,10703717.688888891,0,0,39105792,3910579.2,25121606.400000002,17894764.800000004,43016371.200000003]
["Super 5 -  1) Explain my Bill",null,null,null,null,null,0,0,"XXXXXXXX",149031.20000000001,1475408.8800000001,163934.31999999995,1639343.2000000002,0,0,3109936,310993.59999999998,3078836.64,342092.95999999996,3420929.6]
["Super 5 -  2)Pay my Bill",null,null,null,null,null,0,369000,"XXXXXXXX",360208,3606649.1999999997,355638.79999999993,3962288,0,369000,5897760,626676,6244682.4000000004,648753.59999999986,6893436]
["Super 5 -  3 )Financial Assistance",null,null,null,null,null,0,123000,"XXXXXXXX",336825.09333333338,3348098.4240000001,356977.60266666661,3705076.0266666668,0,123000,4327017.5999999996,445001.76,4419047.4240000006,475971.93599999999,4895019.3600000003]
["Super 5 -  4) Unexpected Service Interruption",null,null,null,null,null,0,492000,"XXXXXXXX",142094.79999999999,1460858.5200000003,102184.27999999998,1563042.8000000003,1200000,1307000,10027904,1253490.3999999999,12810724.960000003,977669.43999999983,13788394.4]
["Super 5  - 5) Planned Service Event",null,null,null,null,null,0,184500,"XXXXXXXX",228647.86666666664,2283908.8800000004,231217.65333333329,2515126.5333333332,0,246000,8725264,897126.39999999991,8908611.3600000013,959779.04,9868390.4000000004]
["Digital Core - I. Consistent Cross Channel Experience",null,null,null,null,null,100000,615000,"XXXXXXXX",1605604,15974129.6,1687514.4,17661644,3650000,1476000,37697664,4282366.4000000004,42959287.359999999,4146743.04,47106030.400000006]
["Digital Core - II. Predictive and guided call center experience",null,null,null,null,null,1000000,615000,"XXXXXXXX",511668.288,5243166.0512000006,385185.1167999999,5628351.1680000005,1000000,738000,10999290.880000001,1273729.088,12801097.971200002,1209921.9967999998,14011019.968000002]
["Digital Core - III. Integrated Work Management",null,null,null,null,null,4100000,1000000,"XXXXXXXX",2078642.6666666667,21191995.733333334,1673073.5999999996,22865069.333333336,12600000,2700000,36497426.666666672,5179742.666666667,53093535.733333334,3883633.5999999996,56977169.333333336]
["Digital Core - IV. SAP/AMI Advanced Functionality",null,null,null,null,null,0,0,"XXXXXXXX",0,0,0,0,1000000,0,4048320,504832,5107836.8000000007,445315.1999999999,5553152.0000000009]
["Digital Core - V. Data",null,null,null,null,null,1320000,2583000,"XXXXXXXX",1716174.070588235,12393968.762352942,6483946.014117646,18877914.776470587,2340000,3813000,47225552,5337855.2,33470253.520000007,25246153.68,58716407.200000003]
[null,null,null,null,null,"Total",6520000,5981500,"XXXXXXXX",8101961.2296993462,72692640.050886273,16428933.475806538,89121573.526692823,21790000,10772000,207661927.14666665,24022392.714666665,208015520.56853336,56230799.292800009,264246319.86133337,"*Does not include Opex after implementation"]
[]
[]
["Post-Project Implementation Costs (2016-2020)"]
[]
[null,null,"Description",2017,"Overall"]
[null,null,"Software Maintenance Capitalized",770000.00000000012,4358000]
[null,null,"Hardware O&M (13%)",0,3731195]
[null,null,"Software O&M (20%)",0,9920000]
[null,null,"Addition PSE staffing O&M (5%)",391878.06786467979,13282636.985046024]
[null,null,"Total",1161878.06786468,31291831.985046022]
[]
[null,null,"Total Costs",90283451.594557524,295538151.84637934]
["2017 Resource Assumptions"]
["Total Services:",68518112.296993464,null,"Pie Charts"]
["% PSE Markup:",0.34943999999999997]
["Outside Services:",50775219.570335448,null,null,2017]
["IT Services:",9293896.1901542004,null,"Category","Total"]
["IT FTE:",40.620175656268358,null,"Software",6520000]
["Business Services:",8448996.5365038179,null,"Hardware",5981500]
["Businesss FTE:",40.620175656268358,null,"Services",68518112.296993464]
["Check",68518112.296993464,null,"Contingency",8101961.2296993462]
[null,null,null,"Total",89121573.526692808]
[null,null,null,"Check",89121573.526692823]
[]
[null,null,null,"Technology Only Costs"]
[null,null,null,"SW",6520000]
[null,null,null,"HW",5981500]
[null,null,null,"IT Services",9293896.1901542004]
[null,null,null,null,21795396.190154202]

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["SUMMARY AT BOTTOM",null,null,null,null,null,null,null,"Service Spend Profile",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,2015,2016,2016,2017,2017,2018,2018,2019,2019,2020,2020,2021,2021]
["ID","Project Name","Start Date","End Date","Start Year","End Year","Duration (Years)","Services Capex Ratio","2016-01-01",null,"2017-01-01",null,"2018-01-01",null,"2019-01-01",null,"2020-01-01",null,"2021-01-01",null,"Hardware (includes HA/DR Costs)",null,null,null,null,null,null,null,"Software Costs",null,null,null,null,null,null,"Services","PSE IT (Annualized)","PSE IT Cost","PSE non-IT (Annualized)","PSE Non IT Cost","Project Duration (Yrs)","Services + PSE IT + PSE Non IT","Total Services + Software+ Hardware",null,"CapEx","O&M","CapEx","O&M","CapEx","O&M","CapEx","O&M","CapEx","O&M","CapEx","O&M",null,"Total 5 yr Tech Costs (HW, SW, & IT Services)","2017 Total Tech CapEx"]
[1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25,26,27,28,29,30,31,32,33,34,35,36,37,38,39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Total",2016,2017,2018,2019,2020,2021,null,2016,2017,2018,2019,2020,2021,"Total"]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,0.25,0.25,1,1,1,1,1,1,1,1,0,1]
["ID","Program Management and Governance"]
["PM-1","Program Management","3Q16",2020,2016,2020,4.5,0.9,0.5,0.5,1,1,1,1,1,1,1,1,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",6.4,6589440,6.4,5990400,4.5,"XXXXXX","XXXXXX",null,2057984.0000000002,228664.88888888885,4115968.0000000005,457329.77777777769,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",1317888]
["PM-2","Organization Change Management & Customer Communications strategy","1Q17",2020,2017,2020,4,0.3,0,0,1,1,1,1,1,1,1,1,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",4.8000000000000007,4392960.0000000009,4.8000000000000007,3993600.0000000005,4,"XXXXXX","XXXXXX",null,0,0,1078992,2517648,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",329472.00000000006]
["PM-3","Customer rollout - communications execution","1Q17",2020,2017,2020,4,0,0,0,1,1,1,1,1,1,1,1,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",null,null,0,0,4,"XXXXXX","XXXXXX",null,0,0,0,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
["PM-4","GTZ Benefits & Balance Scorecard","1Q17",2020,2017,2020,4,0,0,0,1,1,1,1,1,1,1,1,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.60000000000000009,549120.00000000012,0.60000000000000009,499200.00000000006,4,"XXXXXX","XXXXXX",null,0,0,0,449580,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
["PM-5","Regulatory Work stream","1Q17",2020,2017,2020,4,0,0,0,1,1,1,1,1,1,1,1,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",8.0000000000000016E-2,73216.000000000015,8.0000000000000016E-2,66560.000000000015,4,"XXXXXX","XXXXXX",null,0,0,0,59944,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
["PM-6","Program Mobilization and Planning","4Q16","2Q17",2016,2017,0.75,0,0.25,0.25,0.5,0.5,0,0,0,0,0,0,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.8,137280,0.8,124800,0.75,"XXXXXX","XXXXXX",null,0,420693.33333333331,0,841386.66666666663,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
["PM-8","Customer Experience Journey Mapping  ","1Q17",2020,2017,2020,4,0,0,0,1,1,1,1,1,1,1,1,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.27999999999999997,256255.99999999997,0.27999999999999997,232959.99999999997,4,"XXXXXX","XXXXXX",null,0,0,0,209804,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
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[null,"Total",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,0,0,0,0,0,0,0,null,0,0,0,0,0,0,0,"XXXXXX",12.96,11998272,12.96,10907520,null,"XXXXXX","XXXXXX",null,2057984.0000000002,649358.22222222213,5194960,4535692.444444444,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",1647360]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Super 5 Scenarios:",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
["ID","Scenario: Understand my Energy Usage ",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
["S1-2","Bill Code Enhancement CSA - Phase 2","2Q16","2Q17",2016,2017,1.25,0.9,0.75,0.75,0.5,0.5,0,0,0,0,0,0,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.36000000000000004,102960,0.36000000000000004,93600.000000000015,1.25,"XXXXXX","XXXXXX",null,349142.4,38793.599999999991,232761.60000000001,25862.399999999994,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",37065.599999999999]
["S1-3","Full realization of  Energy Usage across Digital Core","1Q17","4Q18",2017,2018,2,0.9,0,0,1,1,1,1,0,0,0,0,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.16000000000000003,73216.000000000015,0.16000000000000003,66560.000000000015,2,"XXXXXX","XXXXXX",null,0,0,152899.20000000001,16988.799999999996,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",32947.200000000004]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Total",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,0,0,0,0,0,0,0,null,0,0,0,0,0,0,0,"XXXXXX",0.52,176176,0.52,160160.00000000003,null,"XXXXXX","XXXXXX",null,349142.4,38793.599999999991,385660.80000000005,42851.19999999999,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",70012.800000000003]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Scenario: Understand energy efficiency options and programs",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
["S1-4","Full realization of energy efficiency across Digital Core","1Q17","4Q18",2017,2018,2,0.9,0,0,1,1,1,1,0,0,0,0,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",1,457600,1,416000,2,"XXXXXX","XXXXXX",null,0,0,955620,106179.99999999997,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Total",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,0,0,0,0,0,0,0,null,0,0,0,0,0,0,0,"XXXXXX",1,457600,1,416000,null,"XXXXXX","XXXXXX",null,0,0,955620,106179.99999999997,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Scenario : Bill and make / manage payment",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
["S2-1","No Fee Bank Card","2Q16","3Q16",2016,2016,0.5,0.9,0.5,0.5,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0,0,0,0,0.5,"XXXXXX","XXXXXX",null,0,0,0,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
["S2-2","Billing Performance Improvements","2Q16","4Q16",2016,2016,0.75,0.9,0.75,0.75,0,0,0,0,0,0,0,0,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.88000000000000012,151008.00000000003,0.88000000000000012,137280.00000000003,0.75,"XXXXXX","XXXXXX",null,1249459.2,138828.79999999996,0,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
["S2-3","Bill Due Reminder","2Q16","3Q16",2016,2016,0.5,0.9,0.5,0.5,0,0,0,0,0,0,0,0,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0,0,0,0,0.5,"XXXXXX","XXXXXX",null,0,0,0,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
["S2-4","Fiserv Balance","2Q16","3Q16",2016,2016,0.5,0.9,0.5,0.5,0,0,0,0,0,0,0,0,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0,0,0,0,0.5,"XXXXXX","XXXXXX",null,0,0,0,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
["S2-5","Non Consumption Billing","4Q17","1Q18",2017,2018,0.5,0.9,0,0,0.25,0.25,0.25,0.25,0,0,0,0,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.36000000000000004,41184,0.36000000000000004,37440.000000000007,0.5,"XXXXXX","XXXXXX",null,0,0,237880.80000000002,26431.199999999993,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",18532.8]
["S2-6","Customer Pre-payment (incl real time presentment, bill on-demand)","2Q18","1Q19",2018,2019,1,0.9,0,0,0,0,0.75,0.75,0.25,0.25,0,0,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.60000000000000009,137280.00000000003,0.60000000000000009,124800.00000000001,1,"XXXXXX","XXXXXX",null,0,0,0,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
["S2-7","Billing and Payment Improvement (M2C)","1Q17","4Q17",2017,2017,1,0.9,0,0,1,1,0,0,0,0,0,0,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.27999999999999997,64063.999999999993,0.27999999999999997,58239.999999999993,1,"XXXXXX","XXXXXX",null,0,0,425073.60000000003,47230.399999999987,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",57657.599999999991]
["S2-8","Enable Digital Billing and Payment Capabilities (Mobile, IVR, Web)","1Q17","4Q17",2017,2017,1,0.9,0,0,1,1,0,0,0,0,0,0,0,0,369000,0,369000,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.88000000000000012,201344.00000000003,0.88000000000000012,183040.00000000003,1,"XXXXXX","XXXXXX",null,0,0,1335945.6000000001,148438.39999999997,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",513309.60000000003]
["S2-9","Faster Pmt Posting","1Q17","4Q17",2017,2017,1,0.9,0,0,1,1,0,0,0,0,0,0,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.4,91520,0.4,83200,1,"XXXXXX","XXXXXX",null,0,0,607248,67471.999999999985,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",82368]
["S2-10","Full realization of bill and make / manage payment across Digital Core","1Q17","4Q17",2017,2017,1,0.9,0,0,1,1,0,0,0,0,0,0,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.2,45760,0.2,41600,1,"XXXXXX","XXXXXX","`",0,0,303624,33735.999999999993,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",41184]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Total",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,369000,0,369000,0,0,0,0,null,0,0,0,0,0,0,0,"XXXXXX",3.6,732160.00000000012,3.6,665600.00000000012,null,"XXXXXX","XXXXXX",null,1249459.2,138828.79999999996,2909772,323307.99999999994,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",713052]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Scenario: Customer propensity to pay, budgeting, arrangements and C&C",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
["S3-1","TSI Dunning","2Q16","2Q16",2016,2016,0.25,0.9,0.25,0.25,0,0,0,0,0,0,0,0,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0,0,0,0,0.25,"XXXXXX","XXXXXX",null,0,0,0,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
["S3-2","Payment Arrangement/Budget/Deposit","2Q17","1Q18",2017,2018,1,0.9,0,0,0.75,0.75,0.25,0.25,0,0,0,0,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.91999999999999993,210495.99999999997,0.91999999999999993,191360,1,"XXXXXX","XXXXXX",null,0,0,1047502.8,116389.19999999997,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",142084.79999999999]
["S3-3","Collection Cycle Improvement & Agency Integration","1Q17","4Q17",2017,2017,1,0.9,0,0,1,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.43200000000000005,98841.600000000006,0.43200000000000005,89856,1,"XXXXXX","XXXXXX",null,0,0,655827.84,72869.75999999998,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",88957.440000000002]
["S3-4","Full realization across Digital Core","3Q17","4Q18",2017,2018,1.5,0.9,0,0,0.5,0.5,1,1,0,0,0,0,0,0,61500,0,61500,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.16000000000000003,54912.000000000015,0.16000000000000003,49920.000000000015,1.5,"XXXXXX","XXXXXX",null,0,0,91449.600000000006,10161.066666666666,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",34923.599999999999]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Total",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,61500,0,61500,0,0,0,0,null,0,0,0,0,0,0,0,"XXXXXX",1.512,364249.59999999998,1.512,331136,null,"XXXXXX","XXXXXX",null,0,0,1794780.2400000002,199420.02666666661,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",265965.83999999997]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Scenario: Improve customer ability to leverage low energy assistance programs",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
["S3-5","Energy Assistance (Low Income)","4Q16","4Q17",2016,2017,1.25,0.9,0.25,0.25,1,1,0,0,0,0,0,0,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.8,228800,0.8,208000,1.25,"XXXXXX","XXXXXX",null,258624,28735.999999999993,1034496,114943.99999999997,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",164736]
["S3-6","Full realization of leveraging low energy assistance programs across Digital Core","3Q17","4Q18",2017,2018,1.5,0.9,0,0,0.5,0.5,1,1,0,0,0,0,0,0,61500,0,61500,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.16000000000000003,54912.000000000015,0.16000000000000003,49920.000000000015,1.5,"XXXXXX","XXXXXX",null,0,0,91449.600000000006,10161.066666666666,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",34923.599999999999]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Total",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,61500,0,61500,0,0,0,0,null,0,0,0,0,0,0,0,"XXXXXX",0.96000000000000008,283712,0.96000000000000008,257920,null,"XXXXXX","XXXXXX",null,258624,28735.999999999993,1125945.6000000001,125105.06666666664,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",199659.6]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Scenario : Investigate Outages & Restoration",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
["S4-1","Manage Outage Orders ","2Q17","1Q18",2017,2018,1,0.9,0,0,0.75,0.75,0.25,0.25,0,0,0,0,0,0,246000,0,246000,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.60000000000000009,137280.00000000003,0.60000000000000009,124800.00000000001,1,"XXXXXX","XXXXXX",null,0,0,683154,75905.999999999985,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",258714]
["S4-2","SAP Mutli Channel Foundation for Utilities (MCF)","3Q16","4Q16",2016,2016,0.5,0.9,0.5,0.5,0,0,0,0,0,0,0,0,0,0,246000,246000,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.4,45760,0.4,41600,0.5,"XXXXXX","XXXXXX",null,528624,58735.999999999985,0,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
["S4-5","Full realization of outage and restoration across Digital Core","1Q17","4Q18",2017,2018,2,0.9,0,0,1,1,1,1,0,0,0,0,0,0,246000,0,246000,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.16000000000000003,73216.000000000015,0.16000000000000003,66560.000000000015,2,"XXXXXX","XXXXXX",null,0,0,152899.20000000001,16988.799999999996,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",143647.20000000001]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Total",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,738000,246000,492000,0,0,0,0,null,0,0,0,0,0,0,0,"XXXXXX",1.1600000000000001,256256.00000000006,1.1600000000000001,232960,null,"XXXXXX","XXXXXX",null,528624,58735.999999999985,836053.2,92894.799999999988,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",402361.2]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Scenario : Street light requests and outage ",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
["S4-6","Full realization of street light across Digital Core",2020,2020,2020,2020,1,0.9,0,0,0,0,0,0,0,0,1,1,0,0,369000,0,0,0,0,369000,0,null,0,0,0,0,0,0,null,"XXXXXX",1.1599999999999999,265408,1.1599999999999999,241279.99999999997,1,"XXXXXX","XXXXXX",null,0,0,0,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Total",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,369000,0,0,0,0,369000,0,null,0,0,0,0,0,0,0,"XXXXXX",1.1599999999999999,265408,1.1599999999999999,241279.99999999997,null,"XXXXXX","XXXXXX",null,0,0,0,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Scenario : Stop, Start and Transfer my Account",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
["S5-1","Self Service for customer, ability to add additional authorized user","4Q17","1Q18",2017,2018,0.5,0.9,0,0,0.25,0.25,0.25,0.25,0,0,0,0,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.2,22880,0.2,20800,0.5,"XXXXXX","XXXXXX",null,0,0,132156,14683.999999999996,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",10296]
["S5-3","Manage Account(s) and Profile","1Q17","1Q18",2017,2018,1.25,0.9,0,0,1,1,0.25,0.25,0,0,0,0,0,0,0,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.2,57200,0.2,52000,1.25,"XXXXXX","XXXXXX",null,0,0,258624,28735.999999999993,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",41184]
["S5-4","Stop, Start, and Transfer for property managers and business customer","3Q17","1Q18",2017,2018,0.75,0.9,0,0,0.5,0.5,0.25,0.25,0,0,0,0,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.2,34320,0.2,31200,0.75,"XXXXXX","XXXXXX",null,0,0,189312,21034.666666666661,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",20592]
["S5-6","Full realization SST across Digital Core","1Q17","4Q18",2017,2018,2,0.9,0,0,1,1,1,1,0,0,0,0,0,0,123000,0,123000,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.16000000000000003,73216.000000000015,0.16000000000000003,66560.000000000015,2,"XXXXXX","XXXXXX",null,0,0,152899.20000000001,16988.799999999996,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",88297.2]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Total",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,123000,0,123000,0,0,0,0,null,0,0,0,0,0,0,0,"XXXXXX",0.76000000000000012,187616,0.76000000000000012,170560,null,"XXXXXX","XXXXXX",null,0,0,732991.2,81443.466666666645,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",160369.20000000001]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Scenario : Make and Manage my Service Orders",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
["S5-7","Create/Change Service Orders","3Q17","1Q18",2017,2018,0.75,0.9,0,0,0.5,0.5,0.25,0.25,0,0,0,0,0,0,0,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.60000000000000009,102960.00000000003,0.60000000000000009,93600.000000000015,0.75,"XXXXXX","XXXXXX",null,0,0,567936,63103.999999999985,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",61776.000000000015]
["S5-8","Remote Disconnect/Reconnect (Elec. only) for service/construction","1Q19","4Q19",2019,2019,1,0.9,0,0,0,0,0,0,1,1,0,0,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.4,91520,0.4,83200,1,"XXXXXX","XXXXXX",null,0,0,0,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
["S5-9","Customer self-service scheduling process","2Q18","4Q18",2018,2018,0.75,0.9,0,0,0,0,0.75,0.75,0,0,0,0,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.2,34320,0.2,31200,0.75,"XXXXXX","XXXXXX",null,0,0,0,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
["S5-10","Full realization make and manage service orders across Digital Core","1Q17","4Q18",2017,2018,2,0.9,0,0,1,1,1,1,0,0,0,0,0,0,61500,0,61500,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.16000000000000003,73216.000000000015,0.16000000000000003,66560.000000000015,2,"XXXXXX","XXXXXX",null,0,0,152899.20000000001,16988.799999999996,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",60622.200000000004]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Total",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,61500,0,61500,0,0,0,0,null,0,0,0,0,0,0,0,"XXXXXX",1.3599999999999999,302016.00000000006,1.3599999999999999,274560,null,"XXXXXX","XXXXXX",null,0,0,720835.2,80092.799999999988,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",122398.20000000001]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Scenario : Make and Manage Connect/Disconnect Collections",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
["S5-11","Remote Disconnect/Reconnect for Payment (Elec. only)","3Q18","2Q19",2018,2019,1,0.9,0,0,0,0,0.5,0.5,0.5,0.5,0,0,0,0,61500,0,0,61500,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",1.6,366080,1.6,332800,1,"XXXXXX","XXXXXX",null,0,0,0,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
["S5-12","Full realization dis(re)connect across Digital Core","1Q17","4Q18",2017,2018,2,0.9,0,0,1,1,1,1,0,0,0,0,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.16000000000000003,73216.000000000015,0.16000000000000003,66560.000000000015,2,"XXXXXX","XXXXXX",null,0,0,152899.20000000001,16988.799999999996,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",32947.200000000004]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Total",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,61500,0,0,61500,0,0,0,null,0,0,0,0,0,0,0,"XXXXXX",1.7600000000000002,439296,1.7600000000000002,399360,null,"XXXXXX","XXXXXX",null,0,0,152899.20000000001,16988.799999999996,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",32947.200000000004]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Scenario : Customer Services ,  Leasing, Products and Other Programs",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
["S5-13","Manage Services & Products e.g. Leasing","1Q19","2Q19",2019,2019,0.5,0.9,0,0,0,0,0,0,0.5,0.5,0,0,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.2,22880,0.2,20800,0.5,"XXXXXX","XXXXXX",null,0,0,0,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
["S5-14","Manage Energy Efficiency programs","2Q16","3Q16",2016,2016,0.5,0.9,0.5,0.5,0,0,0,0,0,0,0,0,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0,0,0,0,0.5,"XXXXXX","XXXXXX",null,0,0,0,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
["S5-15","Intelligent migration of web content (learn about PSE and community)","4Q17","1Q18",2017,2018,0.5,0.9,0,0,0.25,0.25,0.25,0.25,0,0,0,0,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.2,22880,0.2,20800,0.5,"XXXXXX","XXXXXX",null,0,0,132156,14683.999999999996,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",10296]
["S5-16","Veg. Management Online Reporting Sys.","1Q19","2Q19",2019,2019,0.5,0.9,0,0,0,0,0,0,0.5,0.5,0,0,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.8,91520,0.8,83200,0.5,"XXXXXX","XXXXXX",null,0,0,0,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
["S5-17","Full realization of customer services across Digital Core","1Q17","4Q18",2017,2018,2,0.9,0,0,1,1,1,1,0,0,0,0,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.16000000000000003,73216.000000000015,0.16000000000000003,66560.000000000015,2,"XXXXXX","XXXXXX",null,0,0,152899.20000000001,16988.799999999996,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",32947.200000000004]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Total",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,0,0,0,0,0,0,0,null,0,0,0,0,0,0,0,"XXXXXX",1.3600000000000003,210496,1.3600000000000003,191360,null,"XXXXXX","XXXXXX",null,0,0,285055.2,31672.799999999992,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",43243.200000000004]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Digital Core:",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"I. Consistent Cross Channel Experience",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
["DCI-1","Web, Mobile App and Content Management (including responsive web mobile)","4Q16","3Q18",2016,2018,2,0.9,0.25,0.25,1,1,0.75,0.75,0,0,0,0,0,0,615000,615000,0,0,0,0,0,null,1200000,0,0,0,0,0,1200000,"XXXXXX",6,2745600,6,2496000,2,"XXXXXX","XXXXXX",null,1433430,159269.99999999997,5733720,637079.99999999988,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",2052270]
["DCI-2","Customer Experience Design for all channels","4Q16","1Q17",2016,2017,0.5,0.9,0.25,0.25,0.25,0.25,0,0,0,0,0,0,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,0,"XXXXXX",1.2000000000000002,137280.00000000003,1.2000000000000002,124800.00000000001,0.5,"XXXXXX","XXXXXX",null,792936,88103.999999999985,792936,88103.999999999985,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",61776.000000000015]
["DCI-3","Campaign Management ","1Q18","3Q18",2018,2018,0.75,0.9,0,0,0,0,0.75,0.75,0,0,0,0,0,0,null,0,0,0,0,0,0,null,0,0,1800000,0,0,0,1800000,"XXXXXX",2,343200,2,312000,0.75,"XXXXXX","XXXXXX",null,0,0,0,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
["DCI-6","Social Media Listening and Publishing","1Q18","2Q18",2018,2018,0.5,0.9,0,0,0,0,0.5,0.5,0,0,0,0,0,0,null,0,0,0,0,0,0,null,0,0,350000,0,0,0,350000,"XXXXXX",0.16000000000000003,18304.000000000004,0.16000000000000003,16640.000000000004,0.5,"XXXXXX","XXXXXX",null,0,0,0,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
["DCI-7","Preference Center ","1Q17","2Q17",2017,2017,0.5,0.9,0,0,0.5,0.5,0,0,0,0,0,0,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,0,"XXXXXX",1.2000000000000002,137280.00000000003,1.2000000000000002,124800.00000000001,0.5,"XXXXXX","XXXXXX",null,0,0,1585872,176207.99999999997,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",123552.00000000003]
["DCI-8","Communication Gateway & Proactive Notifications","4Q16","2Q17",2016,2017,0.75,0.9,0.25,0.25,0.5,0.5,0,0,0,0,0,0,0,0,246000,246000,0,0,0,0,0,null,200000,0,0,0,0,0,200000,"XXXXXX",1.2000000000000002,205920.00000000006,1.2000000000000002,187200.00000000003,0.75,"XXXXXX","XXXXXX",null,567936,63103.999999999985,1135872,126207.99999999997,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",391152]
["DCI-10","Call me back (Automated Outbound Calling)","1Q17","2Q17",2017,2017,0.5,0.9,0,0,0.5,0.5,0,0,0,0,0,0,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,0,"XXXXXX",0.8,91520,0.8,83200,0.5,"XXXXXX","XXXXXX",null,0,0,1057248,117471.99999999997,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",82368]
["DCI-12","Web Analytics","4Q17","1Q18",2017,2018,0.5,0.9,0,0,0.25,0.25,0.25,0.25,0,0,0,0,0,0,615000,0,615000,0,0,0,0,null,0,100000,0,0,0,0,100000,"XXXXXX",0.4,45760,0.4,41600,0.5,"XXXXXX","XXXXXX",null,0,0,264312,29367.999999999993,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",342342]
["DCI-9A","Rules Engines","2Q17","4Q17",2017,2017,0.75,0.9,0,0,0.75,0.75,0,0,0,0,0,0,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,0,"XXXXXX",0.24,41184,0.24,37440,0.75,"XXXXXX","XXXXXX",null,0,0,340761.60000000003,37862.399999999994,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",55065.599999999999]
["DCI-9B","Hana Predictive","2Q18","4Q18",2018,2018,0.75,0.9,0,0,0,0,0.75,0.75,0,0,0,0,0,0,null,0,0,0,0,0,0,null,0,0,20000,0,0,0,20000,"XXXXXX",0.55999999999999994,96095.999999999985,0.55999999999999994,87359.999999999985,0.75,"XXXXXX","XXXXXX",null,0,0,0,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",{"$error":"#REF!"}]
["DCI-11","Enterprise Service Bus (ESB)/ Micro Services TxPort","1Q17","4Q17",2017,2017,1,0.9,0,0,1,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,null,0,500000,0,0,0,0,500000,"XXXXXX",3.2,732160,3.2,665600,1,"XXXXXX","XXXXXX",null,0,0,4857984,539775.99999999988,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",1108944]
["PM-7","Cross Program Technical Integration","1Q17",2020,2017,2020,4,0.9,0,0,1,1,1,1,1,1,1,1,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,0,"XXXXXX",4.8000000000000007,4392960.0000000009,4.8000000000000007,3993600.0000000005,4,"XXXXXX","XXXXXX",null,0,0,3236976,359663.99999999994,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Total",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1476000,861000,615000,0,0,0,0,null,1400000,600000,2170000,0,0,0,4170000,"XXXXXX",21.76,8987264,21.76,8170240,null,"XXXXXX","XXXXXX",null,2794302,310477.99999999994,19005681.600000001,2111742.3999999994,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",{"$error":"#REF!"}]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"II. Guided Call Center Experience",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
["DCII-1","IVR Enhancements - Natural Voice ","3Q17","4Q17",2017,2017,0.5,0.9,0,0,0.5,0.5,0,0,0,0,0,0,0,0,246000,0,246000,0,0,0,0,null,0,1000000,0,0,0,0,1000000,"XXXXXX",0.8,91520,0.8,83200,0.5,"XXXXXX","XXXXXX",null,0,0,1057248,117471.99999999997,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",1203768]
["DCII-2","IVR Enhancements - Predictive","4Q17","1Q18",2017,2018,0.5,0.9,0,0,0.25,0.25,0.25,0.25,0,0,0,0,0,0,123000,0,123000,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.60000000000000009,68640.000000000015,0.60000000000000009,62400.000000000007,0.5,"XXXXXX","XXXXXX",null,0,0,396468,44051.999999999993,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",86238]
["DCII-3","Predictive alerts from CSR Screen","1Q19","2Q19",2019,2019,0.5,0.9,0,0,0,0,0,0,0.5,0.5,0,0,0,0,123000,0,0,0,123000,0,0,null,0,0,0,0,0,0,null,"XXXXXX",1.4400000000000002,164736,1.4400000000000002,149760.00000000003,0.5,"XXXXXX","XXXXXX",null,0,0,0,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
["DCII-4","Multi-channel Call Center (online chat, email)","4Q17","4Q18",2017,2018,1.25,0.9,0,0,0.25,0.25,1,1,0,0,0,0,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.24,68640,0.24,62400,1.25,"XXXXXX","XXXXXX",null,0,0,77587.199999999997,8620.7999999999975,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",12355.2]
["DCII-5","CRM - CSR Guided Experience  with 3 click navigation (CRM modification, excluding Hana/prediction)","4Q17","4Q18",2017,2018,1.25,0.9,0,0,0.25,0.25,1,1,0,0,0,0,0,0,246000,0,246000,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",3.2,915200,3.2,832000,1.25,"XXXXXX","XXXXXX",null,0,0,1034496,114943.99999999997,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",209016]
["DCII-6","CCS Customer Intake","1Q17","2Q17",2017,2017,0.5,0.9,0,0,0.5,0.5,0,0,0,0,0,0,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",0.44320000000000004,50702.080000000002,0.44320000000000004,46092.80000000001,0.5,"XXXXXX","XXXXXX",null,0,0,585715.39199999999,65079.487999999983,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",45631.872000000003]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Total",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,738000,0,615000,0,123000,0,0,null,0,1000000,0,0,0,0,1000000,"XXXXXX",6.7232000000000003,1359438.08,6.7232000000000003,1235852.8,null,"XXXXXX","XXXXXX",null,0,0,3151514.5920000002,350168.28799999994,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",1557009.0719999999]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"III. Integrated Work Management",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
["DCIII-1","P0 - GIS CAD Design","2Q16","2Q17",2016,2017,1.25,1,0.75,0.75,0.5,0.5,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,null,0,0,0,0,0,0,0,"XXXXXX",0.52,325000,0.52,216666.66666666669,1.25,"XXXXXX","XXXXXX",null,715000,0,476666.66666666669,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",130000]
["S4-4","P1 - AMR to OMS Integration","3Q16","4Q16",2016,2016,0.5,1,0.5,0.5,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,null,0,0,0,0,0,0,0,"XXXXXX",0,360000,0,240000,0.5,"XXXXXX","XXXXXX",null,1140000,0,0,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
["DCIII-2","P2 - IWM Cost Management ","1Q17","3Q17",2017,2017,0.75,0.9,0,0,0.75,0.75,0,0,0,0,0,0,0,0,400000,0,400000,0,0,0,0,null,0,1200000,0,0,0,0,1200000,"XXXXXX",0.69120000000000004,864000,0.69120000000000004,560000,0.75,"XXXXXX","XXXXXX",null,0,0,2059200,228799.99999999994,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",2217600]
["DCIII-3","P3a - SAP Work Management System (WMS)","1Q17","3Q17",2017,2017,0.75,0.9,0,0,0.75,0.75,0,0,0,0,0,0,0,0,200000,0,200000,0,0,0,0,null,0,800000,0,0,0,0,800000,"XXXXXX",0.61440000000000006,792000,0.61440000000000006,624000,0.75,"XXXXXX","XXXXXX",null,0,0,1965600,218399.99999999994,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",1612800]
["DCIII-4","P3b - Workforce Scheduling","1Q17","3Q17",2017,2017,0.75,0.9,0,0,0.75,0.75,0,0,0,0,0,0,0,0,200000,0,200000,0,0,0,0,null,0,800000,0,0,0,0,800000,"XXXXXX",0.76800000000000002,960000,0.76800000000000002,864000,0.75,"XXXXXX","XXXXXX",null,0,0,2505600,278399.99999999994,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",1764000]
["DCIII-5","P3c - Workforce Mobility ","4Q16","3Q17",2016,2017,1,0.9,0.25,0.25,0.75,0.75,0,0,0,0,0,0,0,0,300000,300000,0,0,0,0,0,null,1100000,0,0,0,0,0,1100000,"XXXXXX",0.61440000000000006,888000,0.61440000000000006,792000,1,"XXXXXX","XXXXXX",null,550800,61199.999999999985,1652400,183599.99999999997,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",1544400]
["DCIII-6","P4 - Gas Customer Facing Work Rollout","3Q17","2Q18",2017,2018,1,0.9,0,0,0.5,0.5,0.5,0.5,0,0,0,0,0,0,200000,0,200000,0,0,0,0,null,0,800000,0,0,0,0,800000,"XXXXXX",0.53760000000000008,288000,0.53760000000000008,480000,1,"XXXXXX","XXXXXX",null,0,0,648000,71999.999999999985,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",579600]
["DCIII-7","P5 - Electric customer facing work rollout","2Q18","4Q18",2018,2018,0.75,0.9,0,0,0,0,0.75,0.75,0,0,0,0,0,0,200000,0,0,200000,0,0,0,null,0,0,800000,0,0,0,800000,"XXXXXX",0.46079999999999999,288000,0.46079999999999999,384000,0.75,"XXXXXX","XXXXXX",null,0,0,0,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
["DCIII-8","P6 - Meter Management ","2Q18","4Q18",2018,2018,0.75,0.9,0,0,0,0,0.75,0.75,0,0,0,0,0,0,200000,0,0,200000,0,0,0,null,0,0,800000,0,0,0,800000,"XXXXXX",0.38400000000000001,480000,0.38400000000000001,480000,0.75,"XXXXXX","XXXXXX",null,0,0,0,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
["DCIII-9","P8- Customer Work Initiation Portal","3Q18","1Q19",2018,2019,0.75,0.9,0,0,0,0,0.5,0.5,0.25,0.25,0,0,0,0,200000,0,0,200000,0,0,0,null,0,0,800000,0,0,0,800000,"XXXXXX",0.53760000000000008,672000,0.53760000000000008,572000,0.75,"XXXXXX","XXXXXX",null,0,0,0,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
["DCIII-10","P9 - Customer Work Status Portal","2Q18","2Q19",2018,2019,1.25,0.9,0,0,0,0,0.75,0.75,0.5,0.5,0,0,0,0,200000,0,0,200000,0,0,0,null,0,0,800000,0,0,0,800000,"XXXXXX",0.53760000000000008,672000,0.53760000000000008,572000,1.25,"XXXXXX","XXXXXX",null,0,0,0,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
["DCIII-11","P10 - Compliance Work - Gas & Electric Linear Asset","4Q18","3Q19",2018,2019,1,0.9,0,0,0,0,0.25,0.25,0.75,0.75,0,0,0,0,null,0,0,0,0,0,0,null,0,0,500000,0,0,0,500000,"XXXXXX",0.49920000000000003,432000,0.49920000000000003,624000,1,"XXXXXX","XXXXXX",null,0,0,0,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
["DCIII-12","P7 - Compatible Units Library","2Q18","4Q18",2018,2018,0.75,0.9,0,0,0,0,0.75,0.75,0,0,0,0,0,0,null,0,0,0,0,0,0,null,0,0,100000,0,0,0,100000,"XXXXXX",0.53760000000000008,336000,0.53760000000000008,896000,0.75,"XXXXXX","XXXXXX",null,0,0,0,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
["DCIII-13","P12- AUD","3Q18","4Q19",2018,2019,1.5,0.9,0,0,0,0,0.5,0.5,1,1,0,0,0,0,200000,0,0,200000,0,0,0,null,0,0,800000,0,0,0,800000,"XXXXXX",1.0752000000000002,1620000,1.0752000000000002,1280000,1.5,"XXXXXX","XXXXXX",null,0,0,0,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
["DCIII-14","P13 - Other Maintenance Rollout","4Q19",2020,2019,2020,1.25,0.9,0,0,0,0,0,0,0.25,0.25,1,1,0,0,200000,0,0,0,200000,0,0,null,0,0,0,800000,0,0,800000,"XXXXXX",0.23039999999999999,480000,0.23039999999999999,576000,1.25,"XXXXXX","XXXXXX",null,0,0,0,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
["DCIII-15","P14 -  Other Construction Projects - Gas & Electric","4Q19",2020,2019,2020,1.25,0.9,0,0,0,0,0,0,0.25,0.25,1,1,0,0,200000,0,0,0,200000,0,0,null,0,0,0,1200000,0,0,1200000,"XXXXXX",0.23039999999999999,480000,0.23039999999999999,480000,1.25,"XXXXXX","XXXXXX",null,0,0,0,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
["S4-3","P15 - OMS-AMI (Outage Support)","4Q19",2020,2019,2020,1.25,0.9,0,0,0,0,0,0,0.25,0.25,1,1,0,0,200000,0,0,0,200000,0,0,null,0,0,0,1200000,0,0,1200000,"XXXXXX",1.92,1152000,1.92,1440000,1.25,"XXXXXX","XXXXXX",null,0,0,0,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
["DCIII-16","P11- Project Systems Integration","1Q19","4Q19",2019,2019,1,0.9,0,0,0,0,0,0,1,1,0,0,0,0,0,0,0,0,0,0,0,null,0,0,0,800000,0,0,800000,"XXXXXX",0.53760000000000008,480000,0.53760000000000008,672000,1,"XXXXXX","XXXXXX",null,0,0,0,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Total",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,2900000,300000,1000000,1000000,600000,0,0,null,1100000,3600000,4600000,4000000,0,0,13300000,"XXXXXX",10.696,11569000,10.696,11752666.666666668,17.5,"XXXXXX","XXXXXX",null,2405800,61199.999999999985,9307466.666666666,981199.99999999977,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",7848400]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"IV. GtZ AMI (AMI Phase 2)",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
["DCIV-1","AMI Advanced Functionality Systems Integration","1Q18","4Q18",2018,2018,1,0.9,0,0,0,0,1,1,0,0,0,0,0,0,null,0,0,0,0,0,0,null,0,0,1000000,0,0,0,1000000,"XXXXXX",2.4000000000000004,549120.00000000012,2.4000000000000004,499200.00000000006,1,"XXXXXX","XXXXXX",null,0,0,0,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Total",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,0,0,0,0,0,0,0,null,0,0,1000000,0,0,0,1000000,"XXXXXX",2.4000000000000004,549120.00000000012,2.4000000000000004,499200.00000000006,null,"XXXXXX","XXXXXX",null,0,0,null,0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",0]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"V. Data",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
["DCV-1","Data Governance","4Q16",2020,2016,2020,4.25,0.25,0.25,0.25,1,1,1,1,1,1,1,1,0,0,null,0,0,0,0,0,0,null,0,0,0,0,0,0,null,"XXXXXX",3,2917200,3,2652000,4.25,"XXXXXX","XXXXXX",null,96605.882352941175,289817.6470588235,386423.5294117647,1159270.588235294,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",171600]
["DCV-2","Data Quality, Management & Cleanup ","1Q17",2020,2017,2020,4,0.35,0,0,1,1,1,1,1,1,1,1,0,0,1968000,0,1968000,0,0,0,0,null,0,1000000,0,0,0,0,1000000,"XXXXXX",8,7321600,8,6656000,4,"XXXXXX","XXXXXX",null,0,0,2098040,3896360,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",900340]
["DCV-3","Data Analytics","4Q16",2020,2016,2020,4.25,0.85,0.25,0.25,1,1,1,1,1,1,1,1,0,0,1230000,1230000,0,0,0,0,0,null,1000000,0,0,0,0,0,1000000,"XXXXXX",4,3889600,4,3536000,4.25,"XXXXXX","XXXXXX",null,621280,109637.64705882354,2485120,438550.58823529416,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",1223920]
["DCI-5","Customer 360 Data View","1Q17","1Q18",2017,2018,1.25,0.85,0,0,1,1,0.25,0.25,0,0,0,0,0,0,615000,0,615000,0,0,0,0,null,0,280000,0,0,0,0,280000,"XXXXXX",1.6,457600,1.6,416000,1.25,"XXXXXX","XXXXXX",null,0,0,1954048,344832.00000000006,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",919768]
["DCV-6","Auto-Categorization of Customer Calls","1Q17","2Q17",2017,2017,0.5,0.85,0,0,0.5,0.5,0,0,0,0,0,0,0,0,null,0,0,0,0,0,0,null,0,40000,0,0,0,0,40000,"XXXXXX",8.0000000000000016E-2,9152.0000000000018,8.0000000000000016E-2,8320.0000000000018,0.5,"XXXXXX","XXXXXX",null,0,0,99851.199999999997,17620.800000000003,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",41779.199999999997]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Total",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,3813000,1230000,2583000,0,0,0,0,null,1000000,1320000,0,0,0,0,2320000,"XXXXXX",16.68,14595152,16.68,13268320,null,"XXXXXX","XXXXXX",null,717885.8823529412,399455.29411764705,7023482.729411765,5856633.9764705887,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",3257407.2]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX",null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Category Total",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,10772000,2637000,5981500,1061500,723000,369000,0,null,3500000,6520000,7770000,4000000,0,0,21790000,"XXXXXX",86.371199999999959,52733231.68,86.371199999999959,49174695.466666669,null,"XXXXXX","XXXXXX",null,10361821.482352942,1685585.9163398691,53582718.228078447,14935394.068915034,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX",{"$error":"#REF!"}]
[]
[]
[]
[null,"Project budget summary",2016,2016,2017,2017,2018,2018,2019,2019,2020,2020,null,null,null,null,"Total",null,null,null,null,null,null,null,null,null,"Someone's scratch pad - not tied to anything - do not use"]
[null,null,"CapEx","O&M","CapEx","O&M","CapEx","O&M","CapEx","O&M","CapEx","O&M",null,null,null,null,"Total","CapEx","O&M",null,null,null,null,null,null,null,null,null,2016,2017,2018,2019,2020,2021,"Total"]
[null,"Total Hardware",2637000,null,5981500,null,1061500,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX",null,null,null,null,"XXXXXX","XXXXXX","XXXXXX",null,null,null,null,null,null,null,"HW",null,1830000,8340500,2905500,"XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Total Software",3500000,null,6520000,null,7770000,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX",null,null,null,null,"XXXXXX","XXXXXX","XXXXXX",null,null,null,null,null,null,null,"SW",null,3000000,8540000,6150000,"XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Software maintenance capitalized",null,null,700000,null,1304000,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX",null,null,null,null,"XXXXXX","XXXXXX","XXXXXX",null,null,null,null,null,null,null,null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Services + PSE IT + PSE Non IT",10361821.482352942,1685585.9163398691,53582718.228078447,14935394.068915034,45348192.329411775,13129710.154248368,"XXXXXX","XXXXXX","XXXXXX","XXXXXX",null,null,null,null,"XXXXXX","XXXXXX","XXXXXX"]
[null,"Sub-total",16498821.482352942,1685585.9163398691,66784218.228078447,14935394.068915034,55483692.329411775,13129710.154248368,"XXXXXX","XXXXXX","XXXXXX","XXXXXX",null,null,null,null,"XXXXXX","XXXXXX","XXXXXX"]
[null,"Contingency",null,null,6678421.8228078447,1493539.4068915034,5548369.2329411777,1312971.0154248369,"XXXXXX","XXXXXX","XXXXXX","XXXXXX",null,null,null,null,"XXXXXX","XXXXXX","XXXXXX"]
[null,"Total",16498821.482352942,1685585.9163398691,73462640.050886288,16428933.475806538,61032061.562352955,14442681.169673204,"XXXXXX","XXXXXX","XXXXXX","XXXXXX",null,null,null,null,"XXXXXX","XXXXXX","XXXXXX"]
[null,null,null,null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","CapEx","O&M"]
[null,"Post implementation O&M",2016,2016,2017,2017,2018,2018,"XXXXXX","XXXXXX","XXXXXX","XXXXXX",2021,2021]
[null,"Hardware O&M (13%)",null,null,null,null,null,1120405,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Software O&M (20%)",null,null,null,null,null,2004000,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,null,null,null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Addition PSE staffing O&M (5%)",null,null,null,391878.06786467979,null,2620635.2246612841,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,null,null,null,null,391878.06786467979,0,5745040.2246612841,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Totals + Post O&M",null,null,null,null,null,null,null,null,null,null,"XXXXXX","XXXXXX"]
[null,"Year","Capex","Opex","Total",null,null,null,null,null,null,null,"XXXXXX","XXXXXX"]
[null,2016,16498821.482352942,1685585.9163398691,18184407.398692813,null,null,null,null,null,null,null,"XXXXXX","XXXXXX"]
[null,2017,73462640.050886288,16820811.543671217,90283451.594557509]
[null,2018,61032061.562352955,20187721.394334488,81219782.95668745]
[null,2019,"XXXXXX","XXXXXX","XXXXXX"]
[null,2020,"XXXXXX","XXXXXX","XXXXXX"]
[null,"Total",211159438.4202981,82996072.686212033,294155511.1065101]
[]
[null,"Technology Refresh",2017,2017,2018,2018,2019,2019,2020,2020,2021,2021,2022,2022,2023,2023,2024,2024,2025,2025,2026,2026,2027,2027,2028,2028,2029,2029,2030,2030,2031,2031,2032,2032]
[null,null,"CapEx","O&M","CapEx","O&M","CapEx","O&M","CapEx","O&M","CapEx","O&M","CapEx","O&M","CapEx","O&M","CapEx","O&M","CapEx","O&M","CapEx","O&M","CapEx","O&M","CapEx","O&M","CapEx","O&M","CapEx","O&M","CapEx","O&M","CapEx","O&M"]
[null,"Total  Cost",73462640.050886288,16428933.475806538,61032061.562352955,14442681.169673204,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"10% of Initial Capital investment 3 yrs after implementation",null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,null,null,null,null,null,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Total Project Cost ",73462640.050886288,16428933.475806538,61032061.562352955,14442681.169673204,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Post Implementation O&M",null,391878.06786467979,null,5745040.2246612841,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"Total",73462640.050886288,16820811.543671217,61032061.562352955,20187721.394334488,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[]
[null,null,"Year","Capex","Opex","Total",null,2016,2016,2017,2017,2018,2018,2019,2019,2020,2020]
[null,null,2017,73462640.050886288,16820811.543671217,90283451.594557509,null,"CapEx","O&M","CapEx","O&M","CapEx","O&M","CapEx","O&M","CapEx","O&M"]
[null,null,2018,61032061.562352955,20187721.394334488,81219782.95668745,"Total",13477794.593464052,1767016.1385620912,81830661.201997414,17564134.258028761,60863058.540130749,14916457.525228763,"XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,null,2019,"XXXXXX","XXXXXX","XXXXXX","Total V63",12775695.949019607,2469114.7830065358,70656851.471152917,22477975.988873199,61316109.86901959,20613374.196339868,"XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,null,2020,"XXXXXX","XXXXXX","XXXXXX",null,702098.64444444515,-702098.64444444468,11173809.730844498,-4913841.7308444381,-453051.32888884097,-5696916.671111105,"XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,null,null,null,null,null,null,0.51337152946021225,0.41712972787625041,0.53663844184669407,0.43864157382633673,0.49814595509697829,0.41982910704791276,"XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[]
[]
[null,null,null,"Observations"]
[null,"Observations / Assumption",null,"Hana costs are with FTIP"]
[1,"Software and Hardware costs are incurred during the start year",null,"AMI advanced SAP ",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"SW total"]
[2,"All Software and Hardware costs are 100% capitalized",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,21790000]
[3,"For roadmap budgeting all Software and Hardware maintenance costs are 100% capitalized after the first year (prior to implementation) and then O&M subsequent years (assumed implemented). Individual project budgets will rfine this "]
[4,"Assuming backfill of 50%. Half internal hire, half external contractor"]
[5,"Hana costs are in the FTIP CSA and will be transferred",null,null,null,null,"Total",null,null,null,"Total"]
[null,null,null,null,null,null,"Total","CapEx","O&M",null,"Total","CapEx","O&M"]
[null,null,null,null,null,null,20000000,20000000,0,null,19980000,19980000,0]
[null,"Factors",null,null,null,null,26590000,26590000,0,null,26590000,26590000,0]
[null,"FTE IT Resource Factor per $1MM in services spend ",0.8,null,null,null,5318000,5318000,0,null,5318000,5318000,0]
[null,"FTE Business Resource Factor per $1MM in services spend ",0.8,null,null,null,210989065.59999999,145265566.55999997,65723499.039999992,null,206647300.47999999,141575066.20799997,65072234.272]
[null,"Cost per hour for PSE IT Resource, assuming 50% backfill at higher rate - fully loaded rate  $110",110,null,null,null,262897065.59999999,197173566.55999997,65723499.039999992,null,258535300.47999999,193463066.20799997,65072234.272]
[null,"Cost per hour for PSE business Resource, assuming 50% backfill at higher rate - fully loaded rate  $100",100,null,null,null,26289706.560000002,19717356.655999999,6572349.9039999992,null,25853530.048,19346306.6208,6507223.4272000007]
[null,"Hours per year ",2080,null,null,null,289186772.15999997,216890923.21599996,72295848.943999991,null,284388830.528,212809372.82879996,71579457.699200004]
[null,"Capex Ratio",0.9]
[null,"Operating Cost Staff",0.05]
[null,"Operating Cost s/w maintenance",0.2]
[null,"Operating Cost h/w maintenance",0.13]
[null,"Contingency Factor",0.1]
[null,"Hardware QA/Dev Cost Factor",1.23]
[null,"PSE Project Overhead Costs",0.34943999999999997]
[null,"3 year refresh factor",0.1]
[null,"Hardware Unit Costs","Cost","Unit"]
[null,"*Hardware costs were provided by Jason Shamp. "]
[null,"Storage Cost",50000,"Per Server"]
[null,"Server Cost Per Blade",50000,"512 MB RAM"]
[null,"HA/DR"]
[]
[null,"Cap Ex and  O&M Assumptions"]
[null,"1) O&M for Initiation Project Costs % from above is subtracted from CapEx and added to O&M for first year "]
[null,"2) Operating Cost Staff % from above is considred O&M cost for Project OCM, Training and added to O&M cost during project year. For the follwing year this is considered regular O&M"]
[]
[]
[]
[null,null,"Calculated"]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[null,"As of 7/20/16 10am - copied as values"]
[null,"Project budget summary",2016,2016,2017,2017,2018,2018,2019,2019,2020,2020,2021,2021,2022,2022,"Total"]
[null,null,"CapEx","O&M","CapEx","O&M","CapEx","O&M","CapEx","O&M","CapEx","O&M","CapEx","O&M","CapEx","O&M","Total","CapEx","O&M"]
[null,"Total Hardware",1830000,null,8340500,null,2905500,null,5115000,null,1809000,null,0,null,null,null,20000000,20000000,0]
[null,"Total Software",3000000,null,8540000,null,6150000,null,6200000,null,2700000.0000000005,null,0,null,null,null,26590000,26590000,0]
[null,"Software maintenance capitalized",null,null,600000,null,1708000,null,1230000,null,1240000,null,540000.00000000012,null,null,null,5318000,5318000,0]
[null,"Services + PSE IT + PSE Non IT",5113777.6156862741,1595894.2274509801,54457244.565602228,20089876.025994394,41408035.919887945,16945687.83361344,27692644.129411764,14525324.576470589,16593864.329411766,12566716.376470588,0,0,null,null,210989065.59999999,145265566.55999997,65723499.039999992]
[null,"Sub-total",9943777.6156862751,1595894.2274509801,71937744.565602228,20089876.025994394,52171535.919887945,16945687.83361344,40237644.129411764,14525324.576470589,22342864.329411767,12566716.376470588,540000.00000000012,0,0,0,262897065.59999999,197173566.55999997,65723499.039999992]
[null,"Continency",null,null,7193774.4565602234,2008987.6025994394,5217153.5919887945,1694568.7833613441,4023764.4129411764,1452532.4576470591,2234286.4329411769,1256671.6376470588,54000.000000000015,0,0,0,26289706.560000002,19717356.655999999,6572349.9039999992]
[null,"Total",9943777.6156862751,1595894.2274509801,79131519.022162452,22098863.628593832,57388689.51187674,18640256.616974786,44261408.542352945,15977857.034117648,24577150.762352943,13823388.014117647,594000.00000000012,0,0,0,289186772.15999997,216890923.21599996,72295848.943999991]

{"sheet":"Capital Spend Summary (R)","index":10,"n_rows":48,"n_cols":23,"rows_kept":48,"cut":false,"hidden":false,"merged":[[0,16,0,22],[0,0,0,6],[0,8,0,14]]}
["Capital Spend Summary",null,null,null,null,null,null,null,"Cost w/ Program Management Removed",null,null,null,null,null,null,null,"Desired Mapping"]
[]
[null,2016,2017,2018,2019,2020,2021,null,null,2016,2017,2018,2019,2020,2021,null,null,2016,2017,2018,2019,2020,2021]
["GTZ: Program Management and Governance",2057984.0000000002,5714456,0,0,571445.60000000009,0]
["Services","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
["Hardware",0,0,0,0,0]
["Software",0,0,0,0,0]
["Software Maintenance"]
["Capital Refresh",null,null,null,null,519496,0]
["GTZ: Super 5 Scenarios",2631849.6,12174923.903999999,67650,0,1623392.3904000001,6765.0000000000009,null,"GTZ: Super 5 Scenarios",3006918.1771393288,13201860.166977901,67650,0,1738478.9610934919,6765.0000000000009,null,"GTZ: Digital Core",5775740.1770712137,31585861.980661459,20903608.688273888,4364513.830651585,10920150.349861911,2101542.9865324846]
["Services","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
["Hardware",246000,1168500,61500,0,369000]
["Software",0,0,0,0,0]
["Software Maintenance",null,0,0,0,0,0]
["Capital Refresh",null,null,null,null,1106811.264,6150]
["GTZ: I. Consistent Cross Channel Experience",5055302,22550749.760000002,2519000,477400.00000000006,2255074.9760000003,251900.00000000003,null,"GTZ: I. Consistent Cross Channel Experience",5775740.1770712137,24452871.109462868,2519000,477400.00000000006,2414943.1921991664,251900.00000000003,null,"GTZ:  Billing & Payment Solutions",3006918.1771393288,13835958.512252426,368358.72043806425,0,6378262.4587378455,37032.920822850385]
["Services","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
["Hardware",861000,615000,0,0,0]
["Software",1400000,600000,2170000,0,0]
["Software Maintenance",null,280000,120000,434000,0]
["Capital Refresh",null,null,null,null,2050068.1600000001,229000]
["GTZ: II. Guided Call Center Experience",0,5243166.0512000006,220000.00000000003,135300,524316.60512000008,22000,null,"GTZ: II. Guided Call Center Experience",0,5685419.1111162864,220000.00000000003,135300,561486.79293025983,22000,null,"GTZ:  Integrated Work Management",4348169.894874258,17660377.070686288,37854099.401114896,31825781.169348415,9563200.4843522515,3805659.5056977947]
["Services",0,"XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
["Hardware",0,615000,0,123000,0]
["Software",0,1000000,0,0,0]
["Software Maintenance",null,0,200000,0,0]
["Capital Refresh",null,null,null,null,476651.45920000004,20000]
["GTZ: III. Integrated Work Management",3805800,15540213.333333334,6952000.0000000009,6072000.0000000009,2434021.333333334,695200,null,"GTZ: III. Integrated Work Management",4348169.894874258,16851006.627176389,6952000.0000000009,6072000.0000000009,2606575.5290439054,695200,null,"GTZ:  Data",3367993.2332681422,13908925.436399817,1581247.1901731538,0,4808719.7070479924,158970.58694686994]
["Services","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
["Hardware",300000,1000000,1000000,600000,0]
["Software",1100000,3600000,4600000,4000000,0]
["Software Maintenance",null,220000,720000,920000,800000]
["Capital Refresh",null,null,null,null,1412746.6666666667,632000]
["GTZ: IV. GtZ AMI (AMI Phase 2)",0,0,1100000,220000.00000000003,0,110000.00000000001,null,"GTZ: IV. GtZ AMI (AMI Phase 2)",0,0,1100000,220000.00000000003,0,110000.00000000001]
["Services",0,0,"XXXXXX","XXXXXX","XXXXXX"]
["Hardware",0,0,0,0,0]
["Software",0,0,1000000,0,0]
["Software Maintenance",null,0,0,200000,0]
["Capital Refresh",null,null,null,null,0,100000]
["GTZ: V. Data",2947885.8823529412,12239131.002352944,290400,0,1223913.1002352943,29040.000000000004,null,"GTZ: V. Data",3367993.2332681422,13271483.036152834,290400,0,1310679.5298218057,29040.000000000004]
["Services","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
["Hardware",1230000,2583000,0,0,0]
["Software",1000000,1320000,0,0,0]
["Software Maintenance",null,200000,264000,0,0]
["Capital Refresh",null,null,null,null,1112648.2729411765,26400]
["Total",16498821.482352942,73462640.050886288,11149050,6904700.0000000009,8632164.0050886292,1114905,null,"Total",16498821.482352942,73462640.050886288,11149050,6904700.0000000009,8632164.0050886292,1114905,null,"Total",16498821.482352942,76991123,60707314.000000007,36190295,31670333,6103206]
[]
[null,null,null,null,null,null,null,null,"Original (8/19/16)",null,76991123,60707314,36190295,31670333,6103206]

{"sheet":"Project Actuals (R)","index":11,"n_rows":90,"n_cols":11,"rows_kept":90,"cut":false,"hidden":false,"merged":[[1,2,1,5],[0,0,0,10]]}
["Project Cost True-Up"]
[null,null,"Roadmap Costs"]
["ID","Name","Hardware","Software","Services","Total","Project Budget","Actual","Difference from Actual","Difference from Roadmap Estimate","Notes"]
["PM-1","Program Management",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["PM-2","Organization Change Management & Customer Communications strategy",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["PM-3","Customer rollout - communications execution",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["PM-4","GTZ Benefits & Balance Scorecard",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["PM-5","Regulatory Work stream",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["PM-6","Program Mobilization and Planning",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["PM-8","Customer Experience Journey Mapping  ",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S1-2","Bill Code Enhancement CSA - Phase 2",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S1-3","Full realization of  Energy Usage across Digital Core",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S1-4","Full realization of energy efficiency across Digital Core",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S2-1","No Fee Bank Card",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S2-2","Billing Performance Improvements",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S2-3","Bill Due Reminder",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S2-4","Fiserv Balance",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S2-5","Non Consumption Billing",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S2-6","Customer Pre-payment (incl real time presentment, bill on-demand)",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S2-7","Billing and Payment Improvement (M2C)",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S2-8","Enable Digital Billing and Payment Capabilities (Mobile, IVR, Web)",369000,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S2-9","Faster Pmt Posting",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S2-10","Full realization of bill and make / manage payment across Digital Core",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S3-1","TSI Dunning",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S3-2","Payment Arrangement/Budget/Deposit",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S3-3","Collection Cycle Improvement & Agency Integration",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S3-4","Full realization across Digital Core",61500,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S3-5","Energy Assistance (Low Income)",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S3-6","Full realization of leveraging low energy assistance programs across Digital Core",61500,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S4-1","Manage Outage Orders ",246000,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S4-2","SAP Mutli Channel Foundation for Utilities (MCF)",246000,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S4-5","Full realization of outage and restoration across Digital Core",246000,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S4-6","Full realization of street light across Digital Core",369000,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S5-1","Self Service for customer, ability to add additional authorized user",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S5-3","Manage Account(s) and Profile",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S5-4","Stop, Start, and Transfer for property managers and business customer",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S5-6","Full realization SST across Digital Core",123000,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S5-7","Create/Change Service Orders",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S5-8","Remote Disconnect/Reconnect (Elec. only) for service/construction",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S5-9","Customer self-service scheduling process",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S5-10","Full realization make and manage service orders across Digital Core",61500,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S5-11","Remote Disconnect/Reconnect for Payment (Elec. only)",61500,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S5-12","Full realization dis(re)connect across Digital Core",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S5-13","Manage Services & Products e.g. Leasing",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S5-14","Manage Energy Efficiency programs",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S5-15","Intelligent migration of web content (learn about PSE and community)",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S5-16","Veg. Management Online Reporting Sys.",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S5-17","Full realization of customer services across Digital Core",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCI-1","Web, Mobile App and Content Management (including responsive web mobile)",615000,1200000,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCI-2","Customer Experience Design for all channels",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCI-3","Campaign Management ",0,1800000,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCI-6","Social Media Listening and Publishing",0,350000,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCI-7","Preference Center ",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCI-8","Communication Gateway & Proactive Notifications",246000,200000,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCI-10","Call me back (Automated Outbound Calling)",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCI-12","Web Analytics",615000,100000,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCI-9A","Rules Engines",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCI-9B","Hana Predictive",0,20000,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCI-11","Enterprise Service Bus (ESB)/ Micro Services TxPort",0,500000,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["PM-7","Cross Program Technical Integration",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCII-1","IVR Enhancements - Natural Voice ",246000,1000000,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCII-2","IVR Enhancements - Predictive",123000,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCII-3","Predictive alerts from CSR Screen",123000,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCII-4","Multi-channel Call Center (online chat, email)",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCII-5","CRM - CSR Guided Experience  with 3 click navigation (CRM modification, excluding Hana/prediction)",246000,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCII-6","CCS Customer Intake",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCIII-1","P0 - GIS CAD Design",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S4-4","P1 - AMR to OMS Integration",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCIII-2","P2 - IWM Cost Management ",400000,1200000,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCIII-3","P3a - SAP Work Management System (WMS)",200000,800000,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCIII-4","P3b - Workforce Scheduling",200000,800000,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCIII-5","P3c - Workforce Mobility ",300000,1100000,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCIII-6","P4 - Gas Customer Facing Work Rollout",200000,800000,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCIII-7","P5 - Electric customer facing work rollout",200000,800000,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCIII-8","P6 - Meter Management ",200000,800000,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCIII-9","P8- Customer Work Initiation Portal",200000,800000,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCIII-10","P9 - Customer Work Status Portal",200000,800000,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCIII-11","P10 - Compliance Work - Gas & Electric Linear Asset",0,500000,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCIII-12","P7 - Compatible Units Library",0,100000,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCIII-13","P12- AUD",200000,800000,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCIII-14","P13 - Other Maintenance Rollout",200000,800000,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCIII-15","P14 -  Other Construction Projects - Gas & Electric",200000,1200000,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["S4-3","P15 - OMS-AMI (Outage Support)",200000,1200000,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCIII-16","P11- Project Systems Integration",0,800000,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCIV-1","AMI Advanced Functionality Systems Integration",0,1000000,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCV-1","Data Governance",0,0,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCV-2","Data Quality, Management & Cleanup ",1968000,1000000,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCV-3","Data Analytics",1230000,1000000,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCI-5","Customer 360 Data View",615000,280000,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]
["DCV-6","Auto-Categorization of Customer Calls",0,40000,"XXXXXX","XXXXXX",null,null,0,{"$error":"#VALUE!"}]

{"sheet":"Assumptions","index":12,"n_rows":19,"n_cols":2,"rows_kept":19,"cut":false,"hidden":false,"merged":[]}
[null,"Assumptions for Roadmap & Costs"]
[null,"Business Rules, process and UAT are included in specific Project funding"]
[null,"Program Governance - OCM estimate will be allocated to cover all OCM down to the project level (does not include process)"]
[null,"Projects Line Items for Super 5 - assume 85% Capital and 15% O&M (O&M has process and Business Rules)"]
[null,"The overall customer design and experience will be designed in cross channel customer experience "]
[null,"The information architecture would be down in the DC for each specific channel i.e. web, IVR, mobile, etc. "]
[null,"Elsewhere we are going to be purchasing and standing up a content management system, ECC and CRM on Hana, make available a web environment for a "]
[null,"Project Level line items: realization to DC-  doing UAT and regression testing for project specific functionality all the way back to the digital core system"]
[null,"Digital Core -  technical, UAT, and regression testing for project specific requirements from Super 5"]
[null,"Testing the involves the Call Center Agents is more expensive"]
[null,"AMI - need to make sure the cleanup- "]
[null,"Automate expectation meter reading process - Need to check and make sure that if a meter is not reporting the system will automatically verify that the meter needs maintenance or the system is able to get a read. If the meter is still not responding it should auto schedule a service order. Need to make sure this is clean and ready for implementation. "]
[null,"Energy Efficiency capabilities will leverage digitial core and cover the funding for linking the systems together, any heavy lifting on project specific should not be included in GtZ funding. "]
[null,"*baseline Hana assumption is "]
[null,"obtain realtime payment information on the web and CSRs to get data available in realtime "]
[null,"Moving any CRM work to the end of 2017 early 2018 unless there is a reason to bring it forward. "]
[null,"GtZ moving forward with current assumption but with determine links between GTZ and FTIP,  and GTZ and AMI"]
[]
[null,"Note from Joe:  Who provided this rough list? IBM was on the hook to provide final documentation of planning assumptions.  Did they?"]

{"sheet":"Capabilities_Functions_ Defined","index":13,"n_rows":56,"n_cols":6,"rows_kept":56,"cut":false,"hidden":false,"merged":[[0,1,0,5]]}
[null,"Capabilities, Functionality and/or Process Changes Identified in Workshops"]
[null,"Reference Number","Title","Context","Digital Core","Super 5"]
[null,1,"Unique Customer ID (UID)","Single sign on, linked to a specific customer not necessarily just their address (prevent multiple accounts)","Y"]
[null,2,"CX Strategy","Cust. Has ability to view their account to their preference, they would be able to view scheduled events and can make date changes with appt. scheduler","Y"]
[null,3,"Mobile UX Strategy","Mobile application available to PSE customer that allows them to access all aspects of their account (bill, payment history, make a payment, any schedule appointments, outages)","Y"]
[null,4,"Unified Customer Data Model","Customer database integration enterprise wide","Y"]
[null,5,"Customer Preferences Drive Pres. Of Customer Data","Exception processes, Customer interface and validation processes","Y"]
[null,6,"Password Reset","enhance login and password reset process","Y"]
[null,7,"Email Confirmation","Automated email from CSR after account set up","Y"]
[null,8,"Address Validation","Confirm address and Meter match exactly","Y"]
[null,9,"Payment Processing","One-click payment with default setup",null,"Y"]
[null,10,"Real-time Payment Posting","Payments are posted to customers account in real-time regardless of their payment channel",null,"Y"]
[null,11,"Agent Support Improvements","Provide Guided Scripts to agent based on customer","Y"]
[null,12,"Predictive Assistance","Predictive analytics to allow the Agent to have all the necessary information to answer the call","Y"]
[null,13,"Informed CSR","Pass data to CSR from all previous customer activity & history of interactions","Y"]
[null,14,"Payment Arrangement Policy","Update business rules to industry standard providing options to the customer to allow them to feel in control of their finances. Ensure that there is consistency across all channels with PSE (i.e. IVR, CSR, Web, etc.)",null,"Y"]
[null,15,"Qualification Determination via Pse.Com                             ","Customer can go onto Pse.com and determine through simple yes or no questions whether they qualify for various financial assistance programs",null,"Y"]
[null,16,"Agency process improvements","Help improve agency's processing time to ensure more customers are able to utilize the financial support. ",null,"Y"]
[null,17,"Outage/Hazard Reporting Interface","Acknowledge customer action to report, and perceived threat level",null,"Y"]
[null,18,"Outage Map","Outage type and area, hazard type and area, estimated time to resolution updated every 15 minutes",null,"Y"]
[null,19,"Customer Preference Center","Opt-in to receive text alerts / notifications for outages & billing/payment updates","Y"]
[null,20,"Proactive/Predictive Help","Create generalized response messaging, Safety messages associated to hazard type, Notify customer of service restoration","Y"]
[null,21," Real-Time Data Captured / Distributed                                                                                                  ","Customer action to report w/ channel, Hazard type and threat level, Show existing 911's in Web-IC",null,"Y"]
[null,22,"Social Network Data Mining      ","PSE leverages Social Media to find potential hazards",null,"Y"]
[null,23," Call out/Workforce Mgmt. Tool"," Field application  with ability for real-time, specific message for display on map and app","Y"]
[null,24,"Damage Assessor Mobile App","Mobile DA Solution, E-Maps for Foreign Crews & Mobile solution. Provide greater visibility to field crews to create better scheduling and faster updates","Y"]
[null,25,"Campaign Management","Marketing automation, utilize predictive analytics to provide marketing materials based on customers needs","Y"]
[null,26,"Mobile capability in the field","Mobile application for all field employees to include a real-time work schedule and mapping capabilities. This will allow an employee to be rerouted to increase efficiency for job prioritization (i.e. Payment collection on mobile devices, if bill paid updated in real-time in field to prevent disconnects)","Y"]
[null,27,"Consistent Payment Arrangements Policies                                             ","Customer will experience same payment arrangement policy's regardless of the channel",null,"Y"]
[null,28,"Routing and Scheduling Field ","Predictive disco relight planning / analytics, Communicate to customer that reconnects take time, Validate right house / right meter / UID","Y"]
[null,29,"Prior Obligation","Increase Reconnection cost to prevent the disconnect process,  transition to pre-pay with RT energy usage alerts",null,"Y"]
[null,30,"Pre-Pay Enablement","Gift cards for pre-pay, Proactive / push notifications for low balance alerts at pre-pay meters",null,"Y"]
[null,31,"Flexible Payment dates","Daily Pro-Forma Bill, Needs daily-generated billing data to compare with preferences",null,"Y"]
[null,32,"Emergency Life Support","Change process to make the process easier for customer",null,"Y"]
[null,33," Auto Storm Notification to Customers","Enable auto notifications to customers notifying them of a delay in work due to a storm",null,"Y"]
[null,34,"Enhanced Mobile/Web Outage Reporting (SL, veg)","Online submittal should promote customers to answer required questions (i.e. show image of yellow tag on pole and ask customer for number)",null,"Y"]
[null,35,"GIS Data Improvements","Add Make & Model of Street Lights",null,"Y"]
[null,36,"Public Facing SL Outage Map","Allowing customers to identify SL that is out by clicking on the icon on the map, Prevent confusion of which lights are out due to poor information",null,"Y"]
[null,37,"Temperature Source     ","The temperature data shown on pse.com should be the same on the bill",null,"Y"]
[null,38,"Rebate Payment Options  ","Pse customers will be able to obtain EE rebates via a channel of their choice (ACH, Debit Card, etc.)",null,"Y"]
[null,39,"Interactive Website for EE Options","enhance pse.com for an interactive experience with Pse customers to help inform them of their EE options",null,"Y"]
[null,40,"AMI Meters     ","Smart meters allow prepay, remote connect disconnect, improve EE","Y"]
[null,41,"Opower for Commercial Customers                               ","Allow commercial customers to utilize opower services",null,"Y"]
[null,42,"SST Automation for Leasing Customers","The only SST process will allow lease customers to move or transfer serve online",null,"Y"]
[null,43,"IVR Enhancements","The IVR will provide more information related to Lease Services to enable self-serve options",null,"Y"]
[null,44,"SAP Maintenance & Repair Auto Notifications","Auto Notifications sent to customers via SAP to notify them of upcoming maintenance ",null,"Y"]
[null,45,"Customer Facing Scheduling system","Customer will be able to schedule service appointments online, selecting range of days and times that work for them. They would receive auto notice of their data and time of service",null,"Y"]
[null,46,"Automated Reporting","Repairs, removals and new installations will be updated in the system electronically ",null,"Y"]
[null,47,"Self Service - Leasing buy out option","Allow customers to view their buy out option via pse.com. Allow customers to initiate the process via online form",null,"Y"]
[null,48,"Automate Veg. Management Notices","Allow veg. management notices to be sent out via customer preference, link work to customer's profile so CSR agent can see that work is being completed in the area",null,"Y"]
[null,49,"Persona- Based View of Cust. Data","User experience of the design per function","Y"]
[null,50,"Predictive IVR","When customer calls the IVR, the system will know with a degree of accuracy why the customer is calling","Y"]
[null,51,"Customer Preferences Inform Login","Allow the customers to utilize social media accounts to login to PSE account via web or mobile application. Device recognition would also be enabled.","Y"]
[null,52,"Consolidation of Customer Accounts","Customer view of account would include both nonconsummation and consumption bills on the same page","Y"]
[null,53,"Various Payment Channels","Customer can pay their bill via text, email, phone, mobile app or web","Y"]
[null,54,"Home Center Update","SAP accurate details of the house software & equipment",null,"Y"]

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["GTZ Roadmap Project One-Pager"]
["Project ID","S2-8",null,"Project Name",null,null,{"$f":"VLOOKUP(B2,ProjectMatrix,2,0)","v":"Enable Digital Billing and Payment Capabilities (Mobile, IVR, Web)"}]
["Funding Request",{"$f":"CONCATENATE(\"Total: \",MROUND(B10+E10+H10+K10+N10,0.01),\" Capital: \",MROUND(C10+F10+I10+L10+O10,0.01),\" O&M: \",MROUND(D10+G10+J10+M10+P10,0.01))","v":{"$error":"#VALUE!"}}]
["Start Date",{"$f":"VLOOKUP(B2,ProjectMatrix,13,0)","v":"1Q17"},null,"Completion Date",null,null,{"$f":"VLOOKUP(B2,ProjectMatrix,14,0)","v":"4Q17"},null,"Notes"]
["Project Description",{"$f":"VLOOKUP(B2,ProjectMatrix,3,0)","v":"Billing and Payment transactions via all self serve channels \nDecommission and Convert customers from previous provider service\nConsolidated Bills for Customers\nCustomer Notification Preference\nE-wallet for customer bank card - reoccurring payments\nPayment History Clarity                                                                                         "}]
["Project Deliverables",{"$f":"VLOOKUP(B2,ProjectMatrix,4,0)","v":"Fiserv 4.0"}]
["Business Need",{"$f":"VLOOKUP(B2,ProjectMatrix,5,0)","v":0}]
["Funding Request\n(millions)",2016,null,null,2017,null,null,2018,null,null,2019,null,null,2020]
[null,"Total","Cap","O&M","Total","Cap","O&M","Total","Cap","O&M","Total","Cap","O&M","Total","Cap","O&M"]
[null,{"$f":"SUM(C10:D10)","v":0},{"$f":"MROUND(VLOOKUP(B2,'Modified Costs (R) '!ProjectCostMatrix,45,0)/10^6,0.01)","v":0},{"$f":"MROUND(VLOOKUP(B2,'Modified Costs (R) '!ProjectCostMatrix,46,0)/10^6,0.01)","v":0},{"$f":"SUM(F10:G10)","v":1.49},{"$f":"MROUND(VLOOKUP(B2,'Modified Costs (R) '!ProjectCostMatrix,47,0)/10^6,0.01)","v":1.34},{"$f":"MROUND(VLOOKUP(B2,'Modified Costs (R) '!ProjectCostMatrix,48,0)/10^6,0.01)","v":0.15},{"$f":"SUM(I10:J10)","v":{"$error":"#VALUE!"}},{"$f":"MROUND(VLOOKUP(B2,'Modified Costs (R) '!ProjectCostMatrix,49,0)/10^6,0.01)","v":{"$error":"#VALUE!"}},{"$f":"MROUND(VLOOKUP(B2,'Modified Costs (R) '!ProjectCostMatrix,50,0)/10^6,0.01)","v":{"$error":"#VALUE!"}},{"$f":"SUM(L10:M10)","v":{"$error":"#VALUE!"}},{"$f":"MROUND(VLOOKUP(B2,'Modified Costs (R) '!ProjectCostMatrix,51,0)/10^6,0.01)","v":{"$error":"#VALUE!"}},{"$f":"MROUND(VLOOKUP(B2,'Modified Costs (R) '!ProjectCostMatrix,52,0)/10^6,0.01)","v":{"$error":"#VALUE!"}},{"$f":"SUM(O10:P10)","v":{"$error":"#VALUE!"}},{"$f":"MROUND(VLOOKUP(B2,'Modified Costs (R) '!ProjectCostMatrix,53,0)/10^6,0.01)","v":{"$error":"#VALUE!"}},{"$f":"MROUND(VLOOKUP(B2,'Modified Costs (R) '!ProjectCostMatrix,54,0)/10^6,0.01)","v":{"$error":"#VALUE!"}}]
["Value Proposition / Benefits",{"$f":"IF(VLOOKUP(B2,ProjectMatrix,6,0)=\"\",\"\",VLOOKUP(B2,ProjectMatrix,6,0))","v":""}]
["Dependencies",{"$f":"IF(VLOOKUP(B2,ProjectMatrix,7,0)=\"\",\"\",VLOOKUP(B2,ProjectMatrix,7,0))","v":"DC-I-1, DC-I-2, DC-I-4, DC-I-5,DC-I-7,DC-I-8"}]
["Dependent Projects",{"$f":"IF(VLOOKUP(B2,ProjectMatrix,8,0)=\"\",\"\",VLOOKUP(B2,ProjectMatrix,8,0))","v":""}]
["Assumptions",{"$f":"IF(VLOOKUP(B2,ProjectMatrix,9,0)=\"\",\"\",VLOOKUP(B2,ProjectMatrix,9,0))","v":"Includes Fiserv 4.0 in costs of ($2 Mil)"}]
["Risks",{"$f":"IF(VLOOKUP(B2,ProjectMatrix,10,0)=\"\",\"\",VLOOKUP(B2,ProjectMatrix,10,0))","v":""}]
["Risk of Not Doing / Delaying",{"$f":"IF(VLOOKUP(B2,ProjectMatrix,11,0)=\"\",\"\",VLOOKUP(B2,ProjectMatrix,11,0))","v":""}]
["Comments",{"$f":"IF(VLOOKUP(B2,ProjectMatrix,12,0)=\"\",\"\",VLOOKUP(B2,ProjectMatrix,12,0))","v":""}]

{"sheet":"Tables","index":15,"n_rows":21,"n_cols":6,"rows_kept":21,"cut":false,"hidden":false,"merged":[]}
[]
[]
[]
["Quarter","Start Date","End Date","Start Year","End Year","Shift"]
["1Q16","2016-01-01",{"$f":"B6-1","v":"2016-03-31"},{"$f":"YEAR(B5)","v":2016},{"$f":"YEAR(C5)","v":2016},"2Q16"]
["2Q16","2016-04-01",{"$f":"B7-1","v":"2016-06-30"},{"$f":"YEAR(B6)","v":2016},{"$f":"YEAR(C6)","v":2016},"3Q16"]
["3Q16","2016-07-01","2016-09-30",2016,2016,"4Q16"]
["4Q16","2016-10-01","2016-12-31",2016,2016,"1Q17"]
["1Q17","2017-01-01","2017-03-31",2017,2017,"1Q17"]
["2Q17","2017-04-01","2017-06-30",2017,2017,"2Q17"]
["3Q17","2017-07-01","2017-09-30",2017,2017,"3Q17"]
["4Q17","2017-10-01","2017-12-31",2017,2017,"4Q17"]
["1Q18","2018-01-01","2018-03-31",2018,2018,"1Q18"]
["2Q18","2018-04-01","2018-06-30",2018,2018,"2Q18"]
["3Q18","2018-07-01","2018-09-30",2018,2018,"3Q18"]
["4Q18","2018-10-01","2018-12-31",2018,2018,"4Q18"]
["1Q19","2019-01-01","2019-03-31",2019,2019,"1Q19"]
["2Q19","2019-04-01","2019-06-30",2019,2019,"2Q19"]
["3Q19","2019-07-01","2019-09-30",2019,2019,"3Q19"]
["4Q19","2019-10-01","2019-12-31",2019,2019,"4Q19"]
[2020,"2020-01-01","2020-12-31",{"$f":"YEAR(B21)","v":2020},{"$f":"YEAR(C21)","v":2020},2020]

{"sheet":"NPV Summary_Current (R)","index":16,"n_rows":45,"n_cols":11,"rows_kept":45,"cut":false,"hidden":false,"merged":[]}
["GTZ NPV Worksheet"]
[]
["Discount Rate",7.7700000000000005E-2]
["Benefit Escalation Rate",0.03]
[]
["Year","Capex","Opex","Benefit",null,"Year","NPV Cost","NPV Cost (cum)","NPV Benefit ","NPV Benefit (cum)","NPV (cum)"]
[2017,73462640.050886288,16820811.543671217,3584142.9082803177,1,2017,83774196.524596363,-83774196.524596363,3325733.4214348309,3325733.4214348309,-80448463.103161529]
[2018,61032061.562352955,20187721.394334488,13212816.597206313,2,2018,69930407.483892158,-153704604.00848851,11376263.454746068,14701996.876180898,-139002607.13230762]
[2019,"XXXXXX","XXXXXX","XXXXXX",3,2019,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[2020,"XXXXXX","XXXXXX","XXXXXX",4,2020,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[2021,"XXXXXX","XXXXXX","XXXXXX",5,2021,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[2022,"XXXXXX","XXXXXX","XXXXXX",6,2022,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[2023,"XXXXXX","XXXXXX","XXXXXX",7,2023,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[2024,"XXXXXX","XXXXXX","XXXXXX",8,2024,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[2025,"XXXXXX","XXXXXX","XXXXXX",9,2025,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[2026,"XXXXXX","XXXXXX","XXXXXX",10,2026,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
["Total",134494701.61323923,37008532.938005701,520621538.05661619,null,"Total",null,-153704604.00848851,null,316796517.20342284,163091913.19493434]
[]
["NPV (Costs):",153704604.00848851]
["NPV (Benefits):",316796517.20342284]
["NPV:",163091913.19493434]
[]
[]
[]
[]
[]
[null,null,"REDACTED IMAGE"]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
["Assumptions"]
["1.  Assumed all ongoing maintenance is incremental, except work associated with the web and customer work portal."]

{"sheet":"Benefits_Current","index":17,"n_rows":184,"n_cols":22,"rows_kept":184,"cut":false,"hidden":false,"merged":[[86,0,93,10],[15,0,22,10],[24,0,30,10],[64,0,68,10],[70,0,75,10],[80,0,84,10],[41,2,41,10],[42,2,42,10],[43,2,43,10],[35,2,35,10],[34,2,34,10],[36,2,36,10],[37,2,37,10],[38,2,38,10],[39,2,39,10],[40,2,40,10],[144,0,145,10],[147,0,152,10],[157,0,162,10],[164,0,168,10],[108,0,111,10],[113,0,117,10],[132,0,134,10],[136,0,140,10]]}
["GTZ Benefits - 9/22/2016"]
[]
["Benefit","2016 Forecast","2017 Benefit","2018 Benefit","2019 Benefit","2020 Benefit","2021 Benefit","2022 Benefit","2023 Benefit","Max\nBenefit","Max Annual\nBenefit",null,null,"Relationship Matrix Linking Benefits to Scope of Work"]
["Call Volume Labor (Bothell) - Post 2016 Quick-Win Projects",{"$f":"'2016 Customer Care Period 1'!D18*1431645/1899645","v":13584362.857623398},0,0.08,0.33,0.67,0.87,0.9,0.9,{"$f":"MAX(C4:I4)","v":0.9},{"$f":"B4*J4","v":12225926.571861058},null,null,"Benefits on Rows: \nProject on Columns",{"$f":"'[1]Modified Costs '!$B$16","v":"Program Management and Governance Total"},{"$f":"'[1]Modified Costs '!$B$18","v":"Super 5 Scenarios Total"},{"$f":"'[1]Modified Costs '!$B$118","v":"I. Consistent Cross Channel Experience Total"},{"$f":"'[1]Modified Costs '!$B$128","v":"II. Guided Call Center Experience Total"},{"$f":"'[1]Modified Costs '!$B$150","v":"III. Integrated Work Management Total"},{"$f":"'[1]Modified Costs '!$B$155","v":"IV. GtZ AMI (AMI Phase 2) Total"},{"$f":"'[1]Modified Costs '!$B$164","v":"V. Data Total"}]
["Call Center Operation (Bothell)",{"$f":"'2016 Customer Care Period 1'!D53+'2016 Customer Care Period 1'!D42","v":3250413},{"$f":"0.5/0.9*C4","v":0},4.4444444444444446E-2,0.18333333333333335,0.37222222222222229,0.48333333333333334,0.5,0.5,0.5,1625206.5,null,null,"Call Volume Labor (Bothell) - Post 2016 Quick-Win Projects",{"$f":"MROUND((O12*O18)/(SUMPRODUCT(O18:U18,$O$12:$U$12)),0.1)","v":{"$error":"#VALUE!"}},{"$f":"MROUND((P12*P18)/(SUMPRODUCT($O$18:$U$18,$O$12:$U$12)),0.1)","v":{"$error":"#VALUE!"}},{"$f":"MROUND((Q12*Q18)/(SUMPRODUCT($O$18:$U$18,$O$12:$U$12)),0.1)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$f":"SUM(O5:U5)","v":{"$error":"#VALUE!"}}]
["Call Center Postage & Delivery",9706662,{"$f":"0.28/0.68*C4/0.9","v":0},{"$f":"0.28/0.68*D4/0.9","v":3.6601307189542485E-2},0.15098039215686276,0.30653594771241838,{"$f":"0.48/0.68*G4/0.9","v":0.6823529411764705},{"$f":"0.48/0.68*H4/0.9","v":0.70588235294117641},0.70588235294117641,0.70588235294117641,6851761.4117647056,null,null,"Call Center Operation (Bothell)",{"$f":"MROUND((O12*O19)/(SUMPRODUCT(O19:U19,$O$12:$U$12)),0.1)","v":{"$error":"#VALUE!"}},{"$f":"MROUND((P12*P19)/(SUMPRODUCT($O$19:$U$19,$O$12:$U$12)),0.1)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$f":"SUM(O6:U6)","v":{"$error":"#VALUE!"}}]
["Meter Network Services",{"$f":"'2016 Customer Care Period 1'!D51+1000000","v":7754741},0,7.4999999999999997E-2,0.22499999999999998,0.375,0.52499999999999991,0.67499999999999993,0.82499999999999996,0.82499999999999996,6397661.3249999993,null,null,"Call Center Postage & Delivery",{"$f":"MROUND((O12*O20)/(SUMPRODUCT(O20:U20,$O$12:$U$12)),0.1)","v":{"$error":"#VALUE!"}},{"$f":"MROUND((P12*P20)/(SUMPRODUCT($O$20:$U$20,$O$12:$U$12)),0.1)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"}]
["CCS Call Center Operation (Tacoma)",{"$f":"'CCS Cost Center'!I7","v":4965478},0,0,0.2,0.4,0.6,0.8,0.8,0.8,3972382.4000000004,null,null,"Meter Network Services",{"$f":"MROUND((O12*O21)/(SUMPRODUCT($O$21:$U$21,$O$12:$U$12)),0.1)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"}]
["Bad Debt",19500000,{"$f":"15000000/195000000","v":7.6923076923076927E-2},0.25,0.35,0.5,0.6,0.6,0.6,0.6,11700000,null,null,"CCS Call Center Operation (Tacoma)",{"$f":"MROUND((O12*O22)/(SUMPRODUCT($O$22:$U$22,$O$12:$U$12)),0.1)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"}]
["Operational Efficiencies - Capex",{"$f":"17475000*'Oper Eff. Cap_Opex Split'!C26","v":6897202.6273957193},0.12541726275631856,0.34811635670004765,0.65455412494039089,1,1,1,1,{"$f":"MAX(C10:I10)","v":1},{"$f":"B10*J10","v":6897202.6273957193},null,null,"Bad Debt",{"$f":"MROUND((O12*O23)/(SUMPRODUCT($O$23:$U$23,$O$12:$U$12)),0.1)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"}]
["Operational Efficiencies - Opex",{"$f":"17475000*'Oper Eff. Cap_Opex Split'!C27","v":9720469.1545960084},0.12541726275631856,0.34811635670004765,0.65455412494039089,1,1,1,1,1,9720469.1545960084,null,null,"Operational Efficiencies",{"$f":"MROUND((O12*O24)/(SUMPRODUCT($O$24:$U$24,$O$12:$U$12)),0.1)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"}]
[null,null,null,null,null,null,null,null,null,"Total",{"$f":"SUM(K4:K11)","v":59390609.990617491},null,null,"Total Spend",{"$f":"'Modified Costs (R) '!AQ15","v":"XXXXXX"},{"$f":"'Modified Costs (R) '!AQ22+'Modified Costs (R) '!AQ27+'Modified Costs (R) '!AQ41+'Modified Costs (R) '!AQ49+'Modified Costs (R) '!AQ55+'Modified Costs (R) '!AQ62+'Modified Costs (R) '!AQ67+'Modified Costs (R) '!AQ75+'Modified Costs (R) '!AQ83+'Modified Costs (R) '!AQ89+'Modified Costs (R) '!AQ98","v":{"$error":"#VALUE!"}},{"$f":"'Modified Costs (R) '!AQ115","v":"XXXXXX"},{"$f":"'Modified Costs (R) '!AQ125","v":"XXXXXX"},{"$f":"'Modified Costs (R) '!AQ147","v":"XXXXXX"},{"$f":"'Modified Costs (R) '!AQ152","v":"XXXXXX"},{"$f":"'Modified Costs (R) '!AQ161","v":"XXXXXX"}]
[{"$f":"A4","v":"Call Volume Labor (Bothell) - Post 2016 Quick-Win Projects"},null,null,null,null,null,null,null,null,null,null,null,null,null,{"$f":"O12/(SUM($O$12:$U$12))","v":{"$error":"#VALUE!"}},{"$f":"P12/(SUM($O$12:$U$12))","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"}]
[null,null,null,null,null,null,null,null,null,null,null,null,null,"Total Percentage",{"$f":"MROUND(O13,0.1)","v":{"$error":"#VALUE!"}},{"$f":"MROUND(P13,0.1)","v":{"$error":"#VALUE!"}},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$error":"#VALUE!"}]
["Value Assumptions"]
["1.  The total labor costs includes both CCC and back office (P.10103), which is forecasted to be $18,025,046 in 2016.  This was reduced based on the expected calls after the implementation of quick-win projects (1,431,645) compared to the current baseline (1,899,645).\n2.  The 2014-2015 normalized call baseline is 1,899,645 for CCC and back office calls.\n3.  The total $/call is $9.49, which is based on total labor costs and calls.  The original rate of $9.20/call was used to articulate the CCC only calls and does not include the back office impact.\n4.  The call volume reduction is based on the current call volumes received and does not take into account future variables that may adversely impact call volumes.  The future call volume reduction metric should be a normalized metric that quantifies \"avoided calls\" in order to reflect what the GTZ program can impact.",null,null,null,null,null,null,null,null,null,null,null,null,"Influence (1 to 3)"]
[null,null,null,null,null,null,null,null,null,null,null,null,null,"Benefits on Rows: \nProject on Columns",{"$f":"'[1]Modified Costs '!$B$16","v":"Program Management and Governance Total"},{"$f":"'[1]Modified Costs '!$B$18","v":"Super 5 Scenarios Total"},{"$f":"'[1]Modified Costs '!$B$118","v":"I. Consistent Cross Channel Experience Total"},{"$f":"'[1]Modified Costs '!$B$128","v":"II. Guided Call Center Experience Total"},{"$f":"'[1]Modified Costs '!$B$150","v":"III. Integrated Work Management Total"},{"$f":"'[1]Modified Costs '!$B$155","v":"IV. GtZ AMI (AMI Phase 2) Total"},{"$f":"'[1]Modified Costs '!$B$164","v":"V. Data Total"}]
[null,null,null,null,null,null,null,null,null,null,null,null,null,"Call Volume Labor (Bothell) - Post 2016 Quick-Win Projects",1,3,2,2,0,0,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,"Call Center Operation (Bothell)",1,3,2,2,0,0,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,"Call Center Postage & Delivery",1,2,3,1,0,0,0]
[null,null,null,null,null,null,null,null,null,null,null,null,null,"Meter Network Services",0.5,3,0,0,0,3,0]
[null,null,null,null,null,null,null,null,null,null,null,null,null,"CCS Call Center Operation (Tacoma)",1,2,0,0,3,0,1]
[null,null,null,null,null,null,null,null,null,null,null,null,null,"Bad Debt",1,3,1,0,0,1,1]
["Key Benefit Drivers",null,null,null,null,null,null,null,null,null,null,null,null,"Operational Efficiencies",1,1,1,0,3,1,1]
["1.  The implementation of the 2016 quick-win projects are expected to eliminate 163,000 calls in 2016 and an additional 305,000 calls in 2017.  As a result, the post quick-win project number of 1,431,645 is used as the baseline for the roadmap.\n2.  The implementation of the roadmap will address all super 5 processes: Explain my bill - 33% of calls, Pay my bill - 10% of calls, Financial assistance - 9% of calls, Unexpected Service Interruption - 11% of calls, Planned Service event - 33% of calls.\n3.  The majority of the GTZ work related to calls will be implemented by Q1 of 2018, including a new website, customer preference center, natural voice and predicted IVRU, etc.  The expectation is that the benefits will start to be realized as consumers adopt ideal behaviors.  The industry trend of consumers should also facilitate adoption."]
[]
[]
[]
[]
[]
[]
[]
["GTZ CCC & Back Office Call Reduction"]
[]
["EOY","Calls","Notes"]
[2015,1899645,"2014-2015 normalized baseline for CCC & Back Office per dashboard"]
[2016,{"$f":"B36-163000","v":1736645},"Expected call volume reduction in 2016 is 163,000 based on quick-win projects"]
[2017,{"$f":"B36-468000","v":1431645},"Expected call volume reduction in 2017 is 468,000 based on quick-win projects"]
[2018,{"$f":"$B$38*(1-D4)","v":1317113.4000000001}]
[2019,{"$f":"$B$38*(1-E4)","v":959202.14999999991}]
[2020,{"$f":"$B$38*(1-F4)","v":472442.84999999992}]
[2021,{"$f":"$B$38*(1-G4)","v":186113.85}]
[2022,{"$f":"$B$38*(1-H4)","v":143164.49999999997}]
[2023,{"$f":"$B$38*(1-I4)","v":143164.49999999997}]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[{"$f":"A5","v":"Call Center Operation (Bothell)"}]
[]
["Value Assumptions"]
["1.  The total  costs include the 2016 budget for both Business Offices O&M (S.01661) and Cust Serv Reporting & Analysis A&G Exp (S.01201).\n2.  The 2014-2015 normalized call baseline is 1,899,645 for CCC and back office calls.\n3.  The assumption is that the call center operation expenses will be reduced based on call volume reduction and less payment processing at a rate of 50% for every 90%."]
[]
[]
[]
[]
["Key Benefit Drivers"]
["1.  The benefits are tied directly to call volume reduction and increase in paperless billing.\n2.  The implementation of the roadmap will address all super 5 processes: Explain my bill - 33% of calls, Pay my bill - 10% of calls, Financial assistance - 9% of calls, Unexpected Service Interruption - 11% of calls, Planned Service event - 33% of calls.\n3.  The majority of the GTZ work related to calls will be implemented by Q1 of 2018, including a new website, customer preference center, natural voice and predicted IVRU, etc.  The expectation is that the benefits will start to be realized as consumers adopt ideal behaviors."]
[]
[]
[]
[]
[]
[]
[{"$f":"A6","v":"Call Center Postage & Delivery"}]
[]
["Value Assumptions"]
["1.  The 2016 forecast is for \"Manage Revenue Postage\" (S.00511).  These costs are related to outside services with Kubra and Fiserv.\n2.  The current paperless billing rate is 32%.\n3.  Postage and delivery expenses will be reduced based on increases in paperless billing.\n4.  In 2020 after full GTZ realization, we'll automatically opt customers into paperless billing."]
[]
[]
[]
[]
["Key Benefit Drivers"]
["1.  Fiserv provided a white paper in 2016 that concluded people still receive paper bills for the following reasons: I want a hardcopy for my records (53%), It is my reminder to pay (45%), It is a security precaution (25%), My providers don’t offer the option to stop receiving paper versions (21%), Some are hard to review online (17%).\n2.  The majority of the GTZ work related to paper-based bill reasoning will be implemented by Q1 of 2018, including a new website, customer preference center, natural voice and predicted IVRU, etc.  The expectation is the proactive billing alerts and the delivery of an easy-to-understand bill through customers preferred channel will increase the adoption rate.\n3.  The Fiserv white paper also showed an expected adoption trend in consumer behavior, with about 25% of bills in 2015 being paperles, to an expected 41% of bills being paperless in 2019."]
[]
[]
[]
[]
[]
[]
[]
[]
["EOY","Paperless Rate"]
[2016,0.32]
[2017,{"$f":"(1-$B$97)*C6+B97","v":0.32}]
[2018,{"$f":"(1-$B$97)*D6+B97","v":0.34488888888888891}]
[2019,{"$f":"(1-$B$97)*E6+B97","v":0.42266666666666669}]
[2020,{"$f":"(1-$B$97)*F6+B97","v":0.52844444444444449}]
[2021,{"$f":"(1-$B$97)*G6+B97","v":0.78399999999999992}]
[2022,{"$f":"(1-$B$97)*H6+B97","v":0.79999999999999993}]
[2023,{"$f":"(1-$B$97)*I6+B97","v":0.79999999999999993}]
[]
[{"$f":"A7","v":"Meter Network Services"}]
[]
["Value Assumptions"]
["1.  The 2016 forecast is for Meter Network Services, which was increased recently by $1,000,000 due to the addition of 10 FTEs.\n2.  The staff is primarily responsible for electric disconnects/reconnects, gas disconnects, unauthorized energy usage (UEU), manual meter reading, field collections, and field investigations."]
[]
[]
[]
["Key Benefit Drivers"]
["1.  The benefits for MNS is highly tied to the deployment of AMI meters, which is expected to begin in the middle of 2017 and executed through 2023.  With the deployment of AMI meters, it's expected that electric disconnects/reconnects, field collections, and manual meter reading will be mostly eliminated.\n2.  Additional benefits are  tied to improved meter management (DCIII-8), which is expected to be deployed in 4Q18.\n3.  Additional benefits are tied to improved credit & collection processes, including TSI dunning, customer pre-payment, etc."]
[]
[]
[]
[]
[]
["EOY","Budget"]
[2016,{"$f":"B7","v":7754741}]
[2017,{"$f":"$B$121*(1-C7)","v":7754741}]
[2018,{"$f":"$B$121*(1-D7)","v":7173135.4250000007}]
[2019,{"$f":"$B$121*(1-E7)","v":6009924.2750000004}]
[2020,{"$f":"$B$121*(1-F7)","v":4846713.125}]
[2021,{"$f":"$B$121*(1-G7)","v":3683501.9750000006}]
[2022,{"$f":"$B$121*(1-H7)","v":2520290.8250000007}]
[2023,{"$f":"$B$121*(1-I7)","v":1357079.6750000003}]
[]
[{"$f":"A8","v":"CCS Call Center Operation (Tacoma)"}]
[]
["Value Assumptions"]
["1.  The costs are associated with the CCS Cost Center (3530).\n2.  CCS received 206,473 calls in 2016.  "]
[]
[]
["Key Benefit Drivers"]
["1.  The implementation of the roadmap will address the top call reasons for CCS.  Based on interviewing the team, calls are driven by new construction inquiries, project status requests, cost estimates, etc.\n3.  The majority of the GTZ work related to new construction will be implemented through the Super 5 processes and integrated work management."]
[]
[]
[]
[]
[{"$f":"A9","v":"Bad Debt"}]
[]
["Value Assumptions"]
["1.  The 2016 forecast for bad debts is $19,500,000, an increase from the original budget of $18,000,000.  This budget is divided between electrical (P.10122) and gas (P.10121)."]
[]
["Key Benefit Drivers"]
["1.  Bad debt will be reduced by executing roadmap activities. For example:\n- through  TSI we know who is likely to default\n- through AMI we can automatically and quickly disconnect remotely\n- through pre-pay we can reduce further occurrence\n- through BPCC initiatives we will increase the costs associated with reconnecting to de-incentivize prior obligation, collect earlier (credit cycle as of Jan 16 was 111 days) and improve OCA performance\n- by having customer credit / financial details (from customer 360 - data lake) we can proactively determine financial assistance eligibility and by automating the process by which customers access (last year $8MM was left unused - see net benefit) we will dramatically increase usage\n- in combination we can focus efforts to reduce bad debt overall"]
[]
[]
[]
[]
[]
[]
[{"$f":"A11","v":"Operational Efficiencies - Opex"},"& Capex"]
[]
["Value Assumptions"]
["1.  Integrated Work Management (IWM) is expected to drive operational efficiencies across multiple departments, including engineering, planning, C&SP, gas operations, electric operations, mapping and records, operational performance, supply and contracts, and finance.\n2.  The total budget of the impacted departments is around $300 million per year.  The maximum operational efficiency expected is $17,475,000, or around 6%.\n3. The Opex/Capx split based on a high level analysis refer to tab 'Oper Eff. Cap_Opex Split' for more detail. "]
[]
[]
[]
[]
[]
["Key Benefit Drivers"]
["1.  The delivery of IWM will lead to significant operational efficiency benefits.\n2.  The biggest benefits are expected in gas customer facing work rollout, electric customer facing work rollout, and AUD."]
[]
[]
[]
[]
[]
["Benefits by Year (raw, non-escalated)"]
[]
["EOY","Amount"]
[2017,{"$f":"SUMPRODUCT($C$4:$C$11,$B$4:$B$11)","v":3584142.9082803177}]
[2018,{"$f":"SUMPRODUCT($D$4:$D$11,$B$4:$B$11)","v":12827977.27884108}]
[2019,{"$f":"SUMPRODUCT($E$4:$E$11,$B$4:$B$11)","v":26984342.365118057}]
[2020,{"$f":"SUMPRODUCT($F$4:$F$11,$B$4:$B$11)","v":44548730.756893523}]
[2021,{"$f":"SUMPRODUCT($G$4:$G$11,$B$4:$B$11)","v":55380995.607829966}]
[2022,{"$f":"SUMPRODUCT($H$4:$H$11,$B$4:$B$11)","v":58227398.840617493}]
[2023,{"$f":"SUMPRODUCT($I$4:$I$11,$B$4:$B$11)","v":59390609.990617491}]
[2024,{"$f":"B180","v":59390609.990617491}]
[2025,{"$f":"B181","v":59390609.990617491}]
[2026,{"$f":"B182","v":59390609.990617491}]
[2027,{"$f":"B183","v":59390609.990617491}]

{"sheet":"NPV Summary_Medium 75% (R)","index":18,"n_rows":49,"n_cols":11,"rows_kept":49,"cut":false,"hidden":false,"merged":[]}
["Medium Scenario (75%) GTZ NPV Worksheet"]
[]
["Discount Rate",7.7700000000000005E-2]
["Benefit Escalation Rate",0.03]
[]
["Year","Capex","Opex","Benefit",null,"Year","NPV Cost","NPV Cost (cum)","NPV Benefit ","NPV Benefit (cum)","NPV (cum)"]
[2017,73462640.050886288,16820811.543671217,2688107.1812102376,1,2017,83774196.524596363,-83774196.524596363,2494300.0660761227,2494300.0660761227,-81279896.458520234]
[2018,61032061.562352955,20187721.394334488,6339181.4222756391,2,2018,69930407.483892158,-153704604.00848851,5458048.8131870106,7952348.8792631337,-145752255.12922537]
[2019,"XXXXXX","XXXXXX","XXXXXX",3,2019,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[2020,"XXXXXX","XXXXXX","XXXXXX",4,2020,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[2021,"XXXXXX","XXXXXX","XXXXXX",5,2021,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[2022,"XXXXXX","XXXXXX","XXXXXX",6,2022,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[2023,"XXXXXX","XXXXXX","XXXXXX",7,2023,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[2024,"XXXXXX","XXXXXX","XXXXXX",8,2024,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[2025,"XXXXXX","XXXXXX","XXXXXX",9,2025,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[2026,"XXXXXX","XXXXXX","XXXXXX",10,2026,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[2027,"XXXXXX","XXXXXX","XXXXXX",11,2027,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[2028,"XXXXXX","XXXXXX","XXXXXX",12,2028,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[2029,"XXXXXX","XXXXXX","XXXXXX",13,2029,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
["Total",134494701.61323923,37008532.938005701,286141631.33696252,null,"Total",null,-153704604.00848851,null,167006345.25977024,13301741.251281738]
[]
["NPV (Costs):",153704604.00848851]
["NPV (Benefits):",242416843.87204283]
["NPV:",88712239.863554329]
[]
[]
[]
[]
[]
[]
[]
[null,null,"REDACTED IMAGE"]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
["Assumptions"]
["1.  Assumed all ongoing maintenance is incremental, except work associated with the web and customer work portal."]
["2. Assumed 75% of the current case and extended the benefit timeline by 3 years. "]

{"sheet":"Benefits_Medium 75%","index":19,"n_rows":187,"n_cols":14,"rows_kept":187,"cut":false,"hidden":false,"merged":[[165,0,169,13],[65,0,69,13],[71,0,76,13],[81,0,85,13],[87,0,94,13],[109,0,112,13],[114,0,118,13],[133,0,135,13],[137,0,141,13],[145,0,146,13],[148,0,153,13],[158,0,163,13],[12,0,12,13],[44,2,44,13],[16,0,23,13],[25,0,31,13],[35,2,35,13],[36,2,36,13],[37,2,37,13],[38,2,38,13],[39,2,39,13],[40,2,40,13],[41,2,41,13],[42,2,42,13],[43,2,43,13]]}
["Medium Scenario (75%) GTZ Benefits - 9/22/2016"]
[null,null,null,null,null,null,null,null,null,null,null,null,0.75]
["Benefit","2016 Forecast","2017 Benefit","2018 Benefit","2019 Benefit","2020 Benefit","2021 Benefit","2022 Benefit","2023 Benefit","2024 Benefit","2025 Benefit","2026 Benefit","Max\nBenefit","Max Annual\nBenefit"]
["Call Volume Labor (Bothell) - Post 2016 Quick-Win Projects",{"$f":"'2016 Customer Care Period 1'!D18*1431645/1899645","v":13584362.857623398},{"$f":"Benefits_Current!C4*$M$2","v":0},{"$f":"AVERAGE(C4,E4)","v":0.03},{"$f":"Benefits_Current!D4*$M$2","v":0.06},{"$f":"AVERAGE(E4,G4)","v":0.15375},{"$f":"Benefits_Current!E4*$M$2","v":0.2475},{"$f":"AVERAGE(G4,I4)","v":0.375},{"$f":"Benefits_Current!F4*$M$2","v":0.50250000000000006},{"$f":"AVERAGE(I4,K4)","v":0.57750000000000001},{"$f":"Benefits_Current!G4*$M$2","v":0.65249999999999997},{"$f":"$M$2*Benefits_Current!J4","v":0.67500000000000004},{"$f":"MAX(C4:L4)","v":0.67500000000000004},{"$f":"B4*M4","v":9169444.9288957939}]
["Call Center Operation (Bothell)",{"$f":"'2016 Customer Care Period 1'!D53+'2016 Customer Care Period 1'!D42","v":3250413},{"$f":"Benefits_Current!C5*$M$2","v":0},{"$f":"AVERAGE(C5,E5)","v":1.6666666666666666E-2},{"$f":"Benefits_Current!D5*$M$2","v":3.3333333333333333E-2},{"$f":"AVERAGE(E5,G5)","v":8.5416666666666669E-2},{"$f":"Benefits_Current!E5*$M$2","v":0.13750000000000001},{"$f":"AVERAGE(G5,I5)","v":0.20833333333333337},{"$f":"Benefits_Current!F5*$M$2","v":0.27916666666666673},{"$f":"AVERAGE(I5,K5)","v":0.32083333333333336},{"$f":"Benefits_Current!G5*$M$2","v":0.36249999999999999},{"$f":"$M$2*Benefits_Current!J5","v":0.375},{"$f":"MAX(C5:L5)","v":0.375},{"$f":"B5*M5","v":1218904.875}]
["Call Center Postage & Delivery",9706662,{"$f":"Benefits_Current!C6*$M$2","v":0},1.3725490196078431E-2,{"$f":"Benefits_Current!D6*$M$2","v":2.7450980392156862E-2},7.0343137254901961E-2,{"$f":"Benefits_Current!E6*$M$2","v":0.11323529411764707},0.17156862745098045,{"$f":"Benefits_Current!F6*$M$2","v":0.2299019607843138},0.37083333333333335,{"$f":"Benefits_Current!G6*$M$2","v":0.5117647058823529},{"$f":"$M$2*Benefits_Current!J6","v":0.52941176470588225},0.52941176470588225,5138821.0588235287]
["Meter Network Services",{"$f":"'2016 Customer Care Period 1'!D51+1000000","v":7754741},{"$f":"Benefits_Current!C7*$M$2","v":0},2.8124999999999997E-2,{"$f":"Benefits_Current!D7*$M$2","v":5.6249999999999994E-2},0.11249999999999999,{"$f":"Benefits_Current!E7*$M$2","v":0.16874999999999998},0.22499999999999998,{"$f":"Benefits_Current!F7*$M$2","v":0.28125},0.33749999999999997,{"$f":"Benefits_Current!G7*$M$2","v":0.39374999999999993},{"$f":"$M$2*Benefits_Current!J7","v":0.61874999999999991},0.61874999999999991,4798245.9937499994]
["CCS Call Center Operation (Tacoma)",{"$f":"'CCS Cost Center'!I7","v":4965478},{"$f":"Benefits_Current!C8*$M$2","v":0},0,{"$f":"Benefits_Current!D8*$M$2","v":0},7.5000000000000011E-2,{"$f":"Benefits_Current!E8*$M$2","v":0.15000000000000002},0.22500000000000003,{"$f":"Benefits_Current!F8*$M$2","v":0.30000000000000004},0.375,{"$f":"Benefits_Current!G8*$M$2","v":0.44999999999999996},{"$f":"$M$2*Benefits_Current!J8","v":0.60000000000000009},0.60000000000000009,2979286.8000000003]
["Bad Debt",19500000,{"$f":"Benefits_Current!C9*$M$2","v":5.7692307692307696E-2},0.12259615384615385,{"$f":"Benefits_Current!D9*$M$2","v":0.1875},0.22499999999999998,{"$f":"Benefits_Current!E9*$M$2","v":0.26249999999999996},0.31874999999999998,{"$f":"Benefits_Current!F9*$M$2","v":0.375},0.41249999999999998,{"$f":"Benefits_Current!G9*$M$2","v":0.44999999999999996},{"$f":"$M$2*Benefits_Current!J9","v":0.44999999999999996},0.44999999999999996,8775000]
["Operational Efficiencies - Capex",{"$f":"17475000*'Oper Eff. Cap_Opex Split'!$C$26","v":6897202.6273957193},{"$f":"Benefits_Current!C10*$M$2","v":9.4062947067238917E-2},0.17757510729613735,{"$f":"Benefits_Current!D10*$M$2","v":0.26108726752503575},0.37600143061516444,{"$f":"Benefits_Current!E10*$M$2","v":0.49091559370529314},0.62045779685264657,{"$f":"Benefits_Current!F10*$M$2","v":0.75},0.75,{"$f":"Benefits_Current!G10*$M$2","v":0.75},{"$f":"$M$2*Benefits_Current!J10","v":0.75},0.75,5172901.9705467895]
["Operational Efficiencies - Opex",{"$f":"17475000*'Oper Eff. Cap_Opex Split'!$C$27","v":9720469.1545960084},{"$f":"Benefits_Current!C11*$M$2","v":9.4062947067238917E-2},0.17757510729613735,{"$f":"Benefits_Current!D11*$M$2","v":0.26108726752503575},0.37600143061516444,{"$f":"Benefits_Current!E11*$M$2","v":0.49091559370529314},0.62045779685264657,{"$f":"Benefits_Current!F11*$M$2","v":0.75},0.75,{"$f":"Benefits_Current!G11*$M$2","v":0.75},{"$f":"$M$2*Benefits_Current!J11","v":0.75},0.75,{"$f":"B11*M11","v":7290351.8659470063}]
[null,null,null,null,null,null,null,null,null,null,null,null,"Total",{"$f":"SUM(N4:N11)","v":44542957.49296312}]
["*Extended benefit timeline by 3 years and assumed the project would only achieve 75% of overall benefits that are presented on the 'Benefits_Current' Tab of this workbook."]
[]
[{"$f":"A4","v":"Call Volume Labor (Bothell) - Post 2016 Quick-Win Projects"}]
["Value Assumptions"]
["1.  The total labor costs includes both CCC and back office (P.10103), which is forecasted to be $18,025,046 in 2016.  This was reduced based on the expected calls after the implementation of quick-win projects (1,431,645) compared to the current baseline (1,899,645).\n2.  The 2014-2015 normalized call baseline is 1,899,645 for CCC and back office calls.\n3.  The total $/call is $9.49, which is based on total labor costs and calls.  The original rate of $9.20/call was used to articulate the CCC only calls and does not include the back office impact.\n4.  The call volume reduction is based on the current call volumes received and does not take into account future variables that may adversely impact call volumes.  The future call volume reduction metric should be a normalized metric that quantifies \"avoided calls\" in order to reflect what the GTZ program can impact."]
[]
[]
[]
[]
[]
[]
[]
["Key Benefit Drivers"]
["1.  The implementation of the 2016 quick-win projects are expected to eliminate 163,000 calls in 2016 and an additional 305,000 calls in 2017.  As a result, the post quick-win project number of 1,431,645 is used as the baseline for the roadmap.\n2.  The implementation of the roadmap will address all super 5 processes: Explain my bill - 33% of calls, Pay my bill - 10% of calls, Financial assistance - 9% of calls, Unexpected Service Interruption - 11% of calls, Planned Service event - 33% of calls.\n3.  The majority of the GTZ work related to calls will be implemented by Q1 of 2018, including a new website, customer preference center, natural voice and predicted IVRU, etc.  The expectation is that the benefits will start to be realized as consumers adopt ideal behaviors.  The industry trend of consumers should also facilitate adoption."]
[]
[]
[]
[]
[]
[]
[]
["GTZ CCC & Back Office Call Reduction"]
[]
["EOY","Calls","Notes"]
[2015,1899645,"2014-2015 normalized baseline for CCC & Back Office per dashboard"]
[2016,{"$f":"B37-163000","v":1736645},"Expected call volume reduction in 2016 is 163,000 based on quick-win projects"]
[2017,{"$f":"B37-468000","v":1431645},"Expected call volume reduction in 2017 is 468,000 based on quick-win projects"]
[2018,{"$f":"$B$39*(1-D4)","v":1388695.65}]
[2019,{"$f":"$B$39*(1-E4)","v":1345746.2999999998}]
[2020,{"$f":"$B$39*(1-F4)","v":1211529.5812499998}]
[2021,{"$f":"$B$39*(1-G4)","v":1077312.8624999998}]
[2022,{"$f":"$B$39*(1-H4)","v":894778.125}]
[2023,{"$f":"$B$39*(1-I4)","v":712243.38749999995}]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[{"$f":"A5","v":"Call Center Operation (Bothell)"}]
[]
["Value Assumptions"]
["1.  The total  costs include the 2016 budget for both Business Offices O&M (S.01661) and Cust Serv Reporting & Analysis A&G Exp (S.01201).\n2.  The 2014-2015 normalized call baseline is 1,899,645 for CCC and back office calls.\n3.  The assumption is that the call center operation expenses will be reduced based on call volume reduction and less payment processing at a rate of 50% for every 90%."]
[]
[]
[]
[]
["Key Benefit Drivers"]
["1.  The benefits are tied directly to call volume reduction and increase in paperless billing.\n2.  The implementation of the roadmap will address all super 5 processes: Explain my bill - 33% of calls, Pay my bill - 10% of calls, Financial assistance - 9% of calls, Unexpected Service Interruption - 11% of calls, Planned Service event - 33% of calls.\n3.  The majority of the GTZ work related to calls will be implemented by Q1 of 2018, including a new website, customer preference center, natural voice and predicted IVRU, etc.  The expectation is that the benefits will start to be realized as consumers adopt ideal behaviors."]
[]
[]
[]
[]
[]
[]
[{"$f":"A6","v":"Call Center Postage & Delivery"}]
[]
["Value Assumptions"]
["1.  The 2016 forecast is for \"Manage Revenue Postage\" (S.00511).  These costs are related to outside services with Kubra and Fiserv.\n2.  The current paperless billing rate is 32%.\n3.  Postage and delivery expenses will be reduced based on increases in paperless billing.\n4.  In 2020 after full GTZ realization, we'll automatically opt customers into paperless billing."]
[]
[]
[]
[]
["Key Benefit Drivers"]
["1.  Fiserv provided a white paper in 2016 that concluded people still receive paper bills for the following reasons: I want a hardcopy for my records (53%), It is my reminder to pay (45%), It is a security precaution (25%), My providers don’t offer the option to stop receiving paper versions (21%), Some are hard to review online (17%).\n2.  The majority of the GTZ work related to paper-based bill reasoning will be implemented by Q1 of 2018, including a new website, customer preference center, natural voice and predicted IVRU, etc.  The expectation is the proactive billing alerts and the delivery of an easy-to-understand bill through customers preferred channel will increase the adoption rate.\n3.  The Fiserv white paper also showed an expected adoption trend in consumer behavior, with about 25% of bills in 2015 being paperless, to an expected 41% of bills being paperless in 2019."]
[]
[]
[]
[]
[]
[]
[]
[]
["EOY","Paperless Rate"]
[2016,0.32]
[2017,{"$f":"(1-$B$98)*C6+B98","v":0.32}]
[2018,{"$f":"(1-$B$98)*D6+B98","v":0.32933333333333337}]
[2019,{"$f":"(1-$B$98)*E6+B98","v":0.33866666666666667}]
[2020,{"$f":"(1-$B$98)*F6+B98","v":0.36783333333333335}]
[2021,{"$f":"(1-$B$98)*G6+B98","v":0.39700000000000002}]
[2022,{"$f":"(1-$B$98)*H6+B98","v":0.4366666666666667}]
[2023,{"$f":"(1-$B$98)*I6+B98","v":0.47633333333333339}]
[]
[{"$f":"A7","v":"Meter Network Services"}]
[]
["Value Assumptions"]
["1.  The 2016 forecast is for Meter Network Services, which was increased recently by $1,000,000 due to the addition of 10 FTEs.\n2.  The staff is primarily responsible for electric disconnects/reconnects, gas disconnects, unauthorized energy usage (UEU), manual meter reading, field collections, and field investigations."]
[]
[]
[]
["Key Benefit Drivers"]
["1.  The benefits for MNS is highly tied to the deployment of AMI meters, which is expected to begin in the middle of 2017 and executed through 2023.  With the deployment of AMI meters, it's expected that electric disconnects/reconnects, field collections, and manual meter reading will be mostly eliminated.\n2.  Additional benefits are  tied to improved meter management (DCIII-8), which is expected to be deployed in 4Q18.\n3.  Additional benefits are tied to improved credit & collection processes, including TSI dunning, customer pre-payment, etc."]
[]
[]
[]
[]
[]
["EOY","Budget"]
[2016,{"$f":"B7","v":7754741}]
[2017,{"$f":"$B$122*(1-C7)","v":7754741}]
[2018,{"$f":"$B$122*(1-D7)","v":7536638.9093750007}]
[2019,{"$f":"$B$122*(1-E7)","v":7318536.8187499996}]
[2020,{"$f":"$B$122*(1-F7)","v":6882332.6374999993}]
[2021,{"$f":"$B$122*(1-G7)","v":6446128.4562500007}]
[2022,{"$f":"$B$122*(1-H7)","v":6009924.2750000004}]
[2023,{"$f":"$B$122*(1-I7)","v":5573720.09375}]
[]
[{"$f":"A8","v":"CCS Call Center Operation (Tacoma)"}]
[]
["Value Assumptions"]
["1.  The costs are associated with the CCS Cost Center (3530).\n2.  CCS received 206,473 calls in 2016.  "]
[]
[]
["Key Benefit Drivers"]
["1.  The implementation of the roadmap will address the top call reasons for CCS.  Based on interviewing the team, calls are driven by new construction inquiries, project status requests, cost estimates, etc.\n3.  The majority of the GTZ work related to new construction will be implemented through the Super 5 processes and integrated work management."]
[]
[]
[]
[]
[{"$f":"A9","v":"Bad Debt"}]
[]
["Value Assumptions"]
["1.  The 2016 forecast for bad debts is $22,000,000, an increase from the original budget of $18,000,000.  This budget is divided between electrical (P.10122) and gas (P.10121)."]
[]
["Key Benefit Drivers"]
["1.  Bad debt will be reduced by executing roadmap activities. For example:\n- through  TSI we know who is likely to default\n- through AMI we can automatically and quickly disconnect remotely\n- through pre-pay we can reduce further occurrence\n- through BPCC initiatives we will increase the costs associated with reconnecting to de-incentivize prior obligation, collect earlier (credit cycle as of Jan 16 was 111 days) and improve OCA performance\n- by having customer credit / financial details (from customer 360 - data lake) we can proactively determine financial assistance eligibility and by automating the process by which customers access (last year $8MM was left unused - see net benefit) we will dramatically increase usage\n- in combination we can focus efforts to reduce bad debt overall"]
[]
[]
[]
[]
[]
[]
[{"$f":"A11","v":"Operational Efficiencies - Opex"},"& Capex"]
[]
["Value Assumptions"]
["1.  Integrated Work Management (IWM) is expected to drive operational efficiencies across multiple departments, including engineering, planning, C&SP, gas operations, electric operations, mapping and records, operational performance, supply and contracts, and finance.\n2.  The total budget of the impacted departments is around $300 million per year.  The maximum operational efficiency expected is $17,475,000, or around 6%.\n3. The Opex/Capx split based on a high level analysis refer to tab 'Oper Eff. Cap_Opex Split' for more detail. "]
[]
[]
[]
[]
[]
["Key Benefit Drivers"]
["1.  The delivery of IWM will lead to significant operational efficiency benefits.\n2.  The biggest benefits are expected in gas customer facing work rollout, electric customer facing work rollout, and AUD."]
[]
[]
[]
[]
[]
["Benefits by Year (raw, non-escalated)"]
[]
["EOY","Amount"]
[2017,{"$f":"SUMPRODUCT($C$4:$C$11,$B$4:$B$11)","v":2688107.1812102376}]
[2018,{"$f":"SUMPRODUCT($D$4:$D$11,$B$4:$B$11)","v":6154545.0701705236}]
[2019,{"$f":"SUMPRODUCT($E$4:$E$11,$B$4:$B$11)","v":9620982.9591308106}]
[2020,{"$f":"SUMPRODUCT($F$4:$F$11,$B$4:$B$11)","v":14929619.866484676}]
[2021,{"$f":"SUMPRODUCT($G$4:$G$11,$B$4:$B$11)","v":20238256.773838546}]
[2022,{"$f":"SUMPRODUCT($H$4:$H$11,$B$4:$B$11)","v":26824902.420754347}]
[2023,{"$f":"SUMPRODUCT($I$4:$I$11,$B$4:$B$11)","v":33411548.067670144}]
[2024,{"$f":"SUMPRODUCT($J$4:$J$11,$B$4:$B$11)","v":37473647.386771314}]
[2025,{"$f":"SUMPRODUCT($K$4:$K$11,$B$4:$B$11)","v":41535746.705872476}]
[2026,{"$f":"SUMPRODUCT($L$4:$L$11,$B$4:$B$11)","v":44542957.49296312}]
[2027,{"$f":"B184","v":44542957.49296312}]
[2028,{"$f":"B185","v":44542957.49296312}]
[2029,{"$f":"B186","v":44542957.49296312}]

{"sheet":"NPV Summary_Low 50% (R)","index":20,"n_rows":52,"n_cols":11,"rows_kept":52,"cut":false,"hidden":false,"merged":[]}
["Low Scenario (50%) GTZ NPV Worksheet"]
[]
["Discount Rate",7.7700000000000005E-2]
["Benefit Escalation Rate",0.03]
[]
["Year","Capex","Opex","Benefit",null,"Year","NPV Cost","NPV Cost (cum)","NPV Benefit ","NPV Benefit (cum)","NPV (cum)"]
[2017,73462640.050886288,16820811.543671217,1792071.4541401588,1,2017,83774196.524596363,-83774196.524596363,1662866.7107174154,1662866.7107174154,-82111329.813878953]
[2018,61032061.562352955,20187721.394334488,4226120.9481837591,2,2018,69930407.483892158,-153704604.00848851,3638699.2087913398,5301565.9195087552,-148403038.08897975]
[2019,"XXXXXX","XXXXXX","XXXXXX",3,2019,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[2020,"XXXXXX","XXXXXX","XXXXXX",4,2020,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[2021,"XXXXXX","XXXXXX","XXXXXX",5,2021,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[2022,"XXXXXX","XXXXXX","XXXXXX",6,2022,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[2023,"XXXXXX","XXXXXX","XXXXXX",7,2023,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[2024,"XXXXXX","XXXXXX","XXXXXX",8,2024,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[2025,"XXXXXX","XXXXXX","XXXXXX",9,2025,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[2026,"XXXXXX","XXXXXX","XXXXXX",10,2026,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[2027,"XXXXXX","XXXXXX","XXXXXX",11,2027,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[2028,"XXXXXX","XXXXXX","XXXXXX",12,2028,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[2029,"XXXXXX","XXXXXX","XXXXXX",13,2029,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[2030,"XXXXXX","XXXXXX","XXXXXX",14,2030,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[2031,"XXXXXX","XXXXXX","XXXXXX",15,2031,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[2032,"XXXXXX","XXXXXX","XXXXXX",16,2032,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
["Total",134494701.61323923,37008532.938005701,189073746.5480229,null,"Total",null,-153704604.00848851,null,110539157.06277704,-43165446.945711464]
[]
["NPV (Costs):",153704604.00848851]
["NPV (Benefits):",160305645.05318734]
["NPV:",6601041.0446988344]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[null,null,"REDACTED IMAGE"]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
["Assumptions"]
["1.  Assumed all ongoing maintenance is incremental, except work associated with the web and customer work portal."]
["2. Assumed 50% of the current case (Benefits_Current tab) and extended the benefit timeline by 6 years. "]

{"sheet":"Benefits_Low 50%","index":21,"n_rows":193,"n_cols":17,"rows_kept":193,"cut":false,"hidden":false,"merged":[[168,0,172,16],[68,0,72,16],[74,0,79,16],[84,0,88,16],[90,0,97,16],[112,0,115,16],[117,0,121,16],[136,0,138,16],[140,0,144,16],[148,0,149,16],[151,0,156,16],[161,0,166,16],[47,2,47,16],[16,0,26,16],[28,0,34,16],[38,2,38,16],[39,2,39,16],[40,2,40,16],[41,2,41,16],[42,2,42,16],[43,2,43,16],[44,2,44,16],[45,2,45,16],[46,2,46,16]]}
["Low Scenario (50%) GTZ Benefits - 9/22/2016"]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,0.5]
["Benefit","2016 Forecast","2017 Benefit","2018 Benefit","2019 Benefit","2020 Benefit","2021 Benefit","2022 Benefit","2023 Benefit","2024 Benefit","2025 Benefit","2026 Benefit","2027 Benefit","2028 Benefit","2029 Benefit","Max\nBenefit","Max Annual\nBenefit"]
["Call Volume Labor (Bothell) - Post 2016 Quick-Win Projects",{"$f":"'2016 Customer Care Period 1'!D18*1431645/1899645","v":13584362.857623398},{"$f":"Benefits_Current!C4*$P$2","v":0},{"$f":"AVERAGE(C4,E4)","v":0.02},{"$f":"Benefits_Current!D4*$P$2","v":0.04},{"$f":"AVERAGE(E4,G4)","v":0.10250000000000001},{"$f":"Benefits_Current!E4*$P$2","v":0.16500000000000001},{"$f":"AVERAGE(G4,I4)","v":0.25},{"$f":"Benefits_Current!F4*$P$2","v":0.33500000000000002},{"$f":"AVERAGE(I4,K4)","v":0.38500000000000001},{"$f":"Benefits_Current!G4*$P$2","v":0.435},{"$f":"AVERAGE(K4,M4)","v":0.4425},{"$f":"Benefits_Current!H4*$P$2","v":0.45},{"$f":"AVERAGE(M4,O4)","v":0.45},{"$f":"Benefits_Current!I4*$P$2","v":0.45},0.45,{"$f":"B4*P4","v":6112963.2859305292}]
["Call Center Operation (Bothell)",{"$f":"'2016 Customer Care Period 1'!D53+'2016 Customer Care Period 1'!D42","v":3250413},{"$f":"Benefits_Current!C5*$P$2","v":0},{"$f":"AVERAGE(C5,E5)","v":1.1111111111111112E-2},{"$f":"Benefits_Current!D5*$P$2","v":2.2222222222222223E-2},{"$f":"AVERAGE(E5,G5)","v":5.694444444444445E-2},{"$f":"Benefits_Current!E5*$P$2","v":9.1666666666666674E-2},0.1388888888888889,{"$f":"Benefits_Current!F5*$P$2","v":0.18611111111111114},{"$f":"AVERAGE(I5,K5)","v":0.21388888888888891},{"$f":"Benefits_Current!G5*$P$2","v":0.24166666666666667},{"$f":"AVERAGE(K5,M5)","v":0.24583333333333335},{"$f":"Benefits_Current!H5*$P$2","v":0.25},{"$f":"AVERAGE(M5,O5)","v":0.25},{"$f":"Benefits_Current!I5*$P$2","v":0.25},{"$f":"MAX(C5:O5)","v":0.25},{"$f":"B5*P5","v":812603.25}]
["Call Center Postage & Delivery",9706662,{"$f":"Benefits_Current!C6*$P$2","v":0},9.1503267973856214E-3,{"$f":"Benefits_Current!D6*$P$2","v":1.8300653594771243E-2},4.6895424836601314E-2,{"$f":"Benefits_Current!E6*$P$2","v":7.5490196078431382E-2},0.11437908496732029,{"$f":"Benefits_Current!F6*$P$2","v":0.15326797385620919},0.24722222222222223,{"$f":"Benefits_Current!G6*$P$2","v":0.34117647058823525},0.34705882352941175,{"$f":"Benefits_Current!H6*$P$2","v":0.3529411764705882},0.3529411764705882,{"$f":"Benefits_Current!I6*$P$2","v":0.3529411764705882},0.3529411764705882,3425880.7058823528]
["Meter Network Services",{"$f":"'2016 Customer Care Period 1'!D51+1000000","v":7754741},{"$f":"Benefits_Current!C7*$P$2","v":0},1.8749999999999999E-2,{"$f":"Benefits_Current!D7*$P$2","v":3.7499999999999999E-2},7.4999999999999997E-2,{"$f":"Benefits_Current!E7*$P$2","v":0.11249999999999999},0.15,{"$f":"Benefits_Current!F7*$P$2","v":0.1875},0.22499999999999998,{"$f":"Benefits_Current!G7*$P$2","v":0.26249999999999996},0.29999999999999993,{"$f":"Benefits_Current!H7*$P$2","v":0.33749999999999997},0.375,{"$f":"Benefits_Current!I7*$P$2","v":0.41249999999999998},{"$f":"MAX(C7:O7)","v":0.41249999999999998},3198830.6624999996]
["CCS Call Center Operation (Tacoma)",{"$f":"'CCS Cost Center'!I7","v":4965478},{"$f":"Benefits_Current!C8*$P$2","v":0},0,{"$f":"Benefits_Current!D8*$P$2","v":0},0.05,{"$f":"Benefits_Current!E8*$P$2","v":0.1},0.15000000000000002,{"$f":"Benefits_Current!F8*$P$2","v":0.2},0.25,{"$f":"Benefits_Current!G8*$P$2","v":0.3},0.35,{"$f":"Benefits_Current!H8*$P$2","v":0.4},0.4,{"$f":"Benefits_Current!I8*$P$2","v":0.4},{"$f":"MAX(C8:O8)","v":0.4},1986191.2000000002]
["Bad Debt",19500000,{"$f":"Benefits_Current!C9*$P$2","v":3.8461538461538464E-2},8.1730769230769232E-2,{"$f":"Benefits_Current!D9*$P$2","v":0.125},0.15,{"$f":"Benefits_Current!E9*$P$2","v":0.17499999999999999},0.21249999999999999,{"$f":"Benefits_Current!F9*$P$2","v":0.25},0.27500000000000002,{"$f":"Benefits_Current!G9*$P$2","v":0.3},0.3,{"$f":"Benefits_Current!H9*$P$2","v":0.3},0.3,{"$f":"Benefits_Current!I9*$P$2","v":0.3},{"$f":"MAX(C9:O9)","v":0.3},5850000]
["Operational Efficiencies - Capex",{"$f":"17475000*'Oper Eff. Cap_Opex Split'!$C$26","v":6897202.6273957193},{"$f":"Benefits_Current!C10*$P$2","v":6.2708631378159282E-2},0.11838340486409155,{"$f":"Benefits_Current!D10*$P$2","v":0.17405817835002382},0.25066762041010965,{"$f":"Benefits_Current!E10*$P$2","v":0.32727706247019545},0.41363853123509775,{"$f":"Benefits_Current!F10*$P$2","v":0.5},0.5,{"$f":"Benefits_Current!G10*$P$2","v":0.5},0.5,{"$f":"Benefits_Current!H10*$P$2","v":0.5},0.5,{"$f":"Benefits_Current!I10*$P$2","v":0.5},0.5,3448601.3136978596]
["Operational Efficiencies - Opex",{"$f":"17475000*'Oper Eff. Cap_Opex Split'!$C$27","v":9720469.1545960084},{"$f":"Benefits_Current!C11*$P$2","v":6.2708631378159282E-2},0.11838340486409155,{"$f":"Benefits_Current!D11*$P$2","v":0.17405817835002382},0.25066762041010965,{"$f":"Benefits_Current!E11*$P$2","v":0.32727706247019545},0.41363853123509775,{"$f":"Benefits_Current!F11*$P$2","v":0.5},0.5,{"$f":"Benefits_Current!G11*$P$2","v":0.5},0.5,{"$f":"Benefits_Current!H11*$P$2","v":0.5},0.5,{"$f":"Benefits_Current!I11*$P$2","v":0.5},0.5,{"$f":"B11*P11","v":4860234.5772980042}]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Total",{"$f":"SUM(Q4:Q11)","v":29695304.995308746}]
["*Extended benefit timeline by 6 years and assumed the project would only achieve 50% of overall benefits that are presented on the 'Benefits_Current' Tab of this workbook."]
[]
[{"$f":"A4","v":"Call Volume Labor (Bothell) - Post 2016 Quick-Win Projects"}]
["Value Assumptions"]
["1.  The total labor costs includes both CCC and back office (P.10103), which is forecasted to be $18,025,046 in 2016.  This was reduced based on the expected calls after the implementation of quick-win projects (1,431,645) compared to the current baseline (1,899,645).\n2.  The 2014-2015 normalized call baseline is 1,899,645 for CCC and back office calls.\n3.  The total $/call is $9.49, which is based on total labor costs and calls.  The original rate of $9.20/call was used to articulate the CCC only calls and does not include the back office impact.\n4.  The call volume reduction is based on the current call volumes received and does not take into account future variables that may adversely impact call volumes.  The future call volume reduction metric should be a normalized metric that quantifies \"avoided calls\" in order to reflect what the GTZ program can impact."]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
["Key Benefit Drivers"]
["1.  The implementation of the 2016 quick-win projects are expected to eliminate 163,000 calls in 2016 and an additional 305,000 calls in 2017.  As a result, the post quick-win project number of 1,431,645 is used as the baseline for the roadmap.\n2.  The implementation of the roadmap will address all super 5 processes: Explain my bill - 33% of calls, Pay my bill - 10% of calls, Financial assistance - 9% of calls, Unexpected Service Interruption - 11% of calls, Planned Service event - 33% of calls.\n3.  The majority of the GTZ work related to calls will be implemented by Q1 of 2018, including a new website, customer preference center, natural voice and predicted IVRU, etc.  The expectation is that the benefits will start to be realized as consumers adopt ideal behaviors.  The industry trend of consumers should also facilitate adoption."]
[]
[]
[]
[]
[]
[]
[]
["GTZ CCC & Back Office Call Reduction"]
[]
["EOY","Calls","Notes"]
[2015,1899645,"2014-2015 normalized baseline for CCC & Back Office per dashboard"]
[2016,{"$f":"B40-163000","v":1736645},"Expected call volume reduction in 2016 is 163,000 based on quick-win projects"]
[2017,{"$f":"B40-468000","v":1431645},"Expected call volume reduction in 2017 is 468,000 based on quick-win projects"]
[2018,{"$f":"$B$42*(1-D4)","v":1403012.0999999999}]
[2019,{"$f":"$B$42*(1-E4)","v":1374379.2}]
[2020,{"$f":"$B$42*(1-F4)","v":1284901.3875}]
[2021,{"$f":"$B$42*(1-G4)","v":1195423.575}]
[2022,{"$f":"$B$42*(1-H4)","v":1073733.75}]
[2023,{"$f":"$B$42*(1-I4)","v":952043.92500000005}]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[{"$f":"A5","v":"Call Center Operation (Bothell)"}]
[]
["Value Assumptions"]
["1.  The total  costs include the 2016 budget for both Business Offices O&M (S.01661) and Cust Serv Reporting & Analysis A&G Exp (S.01201).\n2.  The 2014-2015 normalized call baseline is 1,899,645 for CCC and back office calls.\n3.  The assumption is that the call center operation expenses will be reduced based on call volume reduction and less payment processing at a rate of 50% for every 90%."]
[]
[]
[]
[]
["Key Benefit Drivers"]
["1.  The benefits are tied directly to call volume reduction and increase in paperless billing.\n2.  The implementation of the roadmap will address all super 5 processes: Explain my bill - 33% of calls, Pay my bill - 10% of calls, Financial assistance - 9% of calls, Unexpected Service Interruption - 11% of calls, Planned Service event - 33% of calls.\n3.  The majority of the GTZ work related to calls will be implemented by Q1 of 2018, including a new website, customer preference center, natural voice and predicted IVRU, etc.  The expectation is that the benefits will start to be realized as consumers adopt ideal behaviors."]
[]
[]
[]
[]
[]
[]
[{"$f":"A6","v":"Call Center Postage & Delivery"}]
[]
["Value Assumptions"]
["1.  The 2016 forecast is for \"Manage Revenue Postage\" (S.00511).  These costs are related to outside services with Kubra and Fiserv.\n2.  The current paperless billing rate is 32%.\n3.  Postage and delivery expenses will be reduced based on increases in paperless billing.\n4.  In 2020 after full GTZ realization, we'll automatically opt customers into paperless billing."]
[]
[]
[]
[]
["Key Benefit Drivers"]
["1.  Fiserv provided a white paper in 2016 that concluded people still receive paper bills for the following reasons: I want a hardcopy for my records (53%), It is my reminder to pay (45%), It is a security precaution (25%), My providers don’t offer the option to stop receiving paper versions (21%), Some are hard to review online (17%).\n2.  The majority of the GTZ work related to paper-based bill reasoning will be implemented by Q1 of 2018, including a new website, customer preference center, natural voice and predicted IVRU, etc.  The expectation is the proactive billing alerts and the delivery of an easy-to-understand bill through customers preferred channel will increase the adoption rate.\n3.  The Fiserv white paper also showed an expected adoption trend in consumer behavior, with about 25% of bills in 2015 being paperles, to an expected 41% of bills being paperless in 2019."]
[]
[]
[]
[]
[]
[]
[]
[]
["EOY","Paperless Rate"]
[2016,0.32]
[2017,{"$f":"(1-$B$101)*C6+B101","v":0.32}]
[2018,{"$f":"(1-$B$101)*D6+B101","v":0.32622222222222225}]
[2019,{"$f":"(1-$B$101)*E6+B101","v":0.33244444444444443}]
[2020,{"$f":"(1-$B$101)*F6+B101","v":0.35188888888888892}]
[2021,{"$f":"(1-$B$101)*G6+B101","v":0.37133333333333335}]
[2022,{"$f":"(1-$B$101)*H6+B101","v":0.39777777777777779}]
[2023,{"$f":"(1-$B$101)*I6+B101","v":0.42422222222222228}]
[]
[{"$f":"A7","v":"Meter Network Services"}]
[]
["Value Assumptions"]
["1.  The 2016 forecast is for Meter Network Services, which was increased recently by $1,000,000 due to the addition of 10 FTEs.\n2.  The staff is primarily responsible for electric disconnects/reconnects, gas disconnects, unauthorized energy usage (UEU), manual meter reading, field collections, and field investigations."]
[]
[]
[]
["Key Benefit Drivers"]
["1.  The benefits for MNS is highly tied to the deployment of AMI meters, which is expected to begin in the middle of 2017 and executed through 2023.  With the deployment of AMI meters, it's expected that electric disconnects/reconnects, field collections, and manual meter reading will be mostly eliminated.\n2.  Additional benefits are  tied to improved meter management (DCIII-8), which is expected to be deployed in 4Q18.\n3.  Additional benefits are tied to improved credit & collection processes, including TSI dunning, customer pre-payment, etc."]
[]
[]
[]
[]
[]
["EOY","Budget"]
[2016,{"$f":"B7","v":7754741}]
[2017,{"$f":"$B$125*(1-C7)","v":7754741}]
[2018,{"$f":"$B$125*(1-D7)","v":7609339.6062499993}]
[2019,{"$f":"$B$125*(1-E7)","v":7463938.2125000004}]
[2020,{"$f":"$B$125*(1-F7)","v":7173135.4250000007}]
[2021,{"$f":"$B$125*(1-G7)","v":6882332.6374999993}]
[2022,{"$f":"$B$125*(1-H7)","v":6591529.8499999996}]
[2023,{"$f":"$B$125*(1-I7)","v":6300727.0625}]
[]
[{"$f":"A8","v":"CCS Call Center Operation (Tacoma)"}]
[]
["Value Assumptions"]
["1.  The costs are associated with the CCS Cost Center (3530).\n2.  CCS received 206,473 calls in 2016.  "]
[]
[]
["Key Benefit Drivers"]
["1.  The implementation of the roadmap will address the top call reasons for CCS.  Based on interviewing the team, calls are driven by new construction inquiries, project status requests, cost estimates, etc.\n3.  The majority of the GTZ work related to new construction will be implemented through the Super 5 processes and integrated work management."]
[]
[]
[]
[]
[{"$f":"A9","v":"Bad Debt"}]
[]
["Value Assumptions"]
["1.  The 2016 forecast for bad debts is $19,500,000, an increase from the original budget of $18,000,000.  This budget is divided between electrical (P.10122) and gas (P.10121)."]
[]
["Key Benefit Drivers"]
["1.  Bad debt will be reduced by executing roadmap activities. For example:\n- through  TSI we know who is likely to default\n- through AMI we can automatically and quickly disconnect remotely\n- through pre-pay we can reduce further occurrence\n- through BPCC initiatives we will increase the costs associated with reconnecting to de-incentivize prior obligation, collect earlier (credit cycle as of Jan 16 was 111 days) and improve OCA performance\n- by having customer credit / financial details (from customer 360 - data lake) we can proactively determine financial assistance eligibility and by automating the process by which customers access (last year $8MM was left unused - see net benefit) we will dramatically increase usage\n- in combination we can focus efforts to reduce bad debt overall"]
[]
[]
[]
[]
[]
[]
[{"$f":"A11","v":"Operational Efficiencies - Opex"},"& Capex"]
[]
["Value Assumptions"]
["1.  Integrated Work Management (IWM) is expected to drive operational efficiencies across multiple departments, including engineering, planning, C&SP, gas operations, electric operations, mapping and records, operational performance, supply and contracts, and finance.\n2.  The total budget of the impacted departments is around $300 million per year.  The maximum operational efficiency expected is $17,475,000, or around 6%.\n3. The Opex/Capx split based on a high level analysis refer to tab 'Oper Eff. Cap_Opex Split' for more detail. "]
[]
[]
[]
[]
[]
["Key Benefit Drivers"]
["1.  The delivery of IWM will lead to significant operational efficiency benefits.\n2.  The biggest benefits are expected in gas customer facing work rollout, electric customer facing work rollout, and AUD."]
[]
[]
[]
[]
[]
["Benefits by Year (raw, non-escalated)"]
[]
["EOY","Amount"]
[2017,{"$f":"SUMPRODUCT($C$4:$C$11,$B$4:$B$11)","v":1792071.4541401588}]
[2018,{"$f":"SUMPRODUCT($D$4:$D$11,$B$4:$B$11)","v":4103030.0467803488}]
[2019,{"$f":"SUMPRODUCT($E$4:$E$11,$B$4:$B$11)","v":6413988.6394205401}]
[2020,{"$f":"SUMPRODUCT($F$4:$F$11,$B$4:$B$11)","v":9953079.9109897856}]
[2021,{"$f":"SUMPRODUCT($G$4:$G$11,$B$4:$B$11)","v":13492171.182559028}]
[2022,{"$f":"SUMPRODUCT($H$4:$H$11,$B$4:$B$11)","v":17883268.280502897}]
[2023,{"$f":"SUMPRODUCT($I$4:$I$11,$B$4:$B$11)","v":22274365.378446762}]
[2024,{"$f":"SUMPRODUCT($J$4:$J$11,$B$4:$B$11)","v":24982431.591180872}]
[2025,{"$f":"SUMPRODUCT($K$4:$K$11,$B$4:$B$11)","v":27690497.803914983}]
[2026,{"$f":"SUMPRODUCT($L$4:$L$11,$B$4:$B$11)","v":28402098.612111863}]
[2027,{"$f":"SUMPRODUCT($M$4:$M$11,$B$4:$B$11)","v":29113699.420308746}]
[2028,{"$f":"SUMPRODUCT($N$4:$N$11,$B$4:$B$11)","v":29404502.207808744}]
[2029,{"$f":"SUMPRODUCT($O$4:$O$11,$B$4:$B$11)","v":29695304.995308746}]
[2030,{"$f":"B190","v":29695304.995308746}]
[2031,{"$f":"B191","v":29695304.995308746}]
[2032,29695304.995308746]

{"sheet":"Oper Eff. Cap_Opex Split","index":22,"n_rows":28,"n_cols":19,"rows_kept":28,"cut":false,"hidden":false,"merged":[[1,15,1,18],[0,1,0,11]]}
[null,"Project Cost Breakdown (Vestas) 9/22"]
[null,null,"Eng & Proj","Planning","C&SP","Gas Ops","Electric Ops","Mapping & Records","Ops Performance","Supply & Contracts","Finance","Other",null,null,null,"Pulled from SAP on 9/22. Provided by Kelli Hiltner\nSAP Budgeted Labor Cost Breakdown for 2016"]
[null,null,85915956,32775187,24150000,59714510,76375320,6504782,3600000,6927880,2723670,null,null,null,null,null,"2016","2016","2016"]
["p2",0.16666666666666666,null,null,null,null,null,null,null,null,0.16666666666666666,null,null,null,null,"Organization","Capital & Construction Support","O&M","Other (Includes Deferred, Other Income, Power & Other"]
["p3a",0.24999999999999997,2.5000000000000001E-2,2.5000000000000001E-2,2.5000000000000001E-2,2.5000000000000001E-2,2.5000000000000001E-2,2.5000000000000001E-2,2.5000000000000001E-2,2.5000000000000001E-2,2.5000000000000001E-2,2.5000000000000001E-2,null,null,null,"CSP",0.84900035047286693,0.15099964952713302,0]
["p3b",0.16666666666666666,null,null,5.5555555555555552E-2,5.5555555555555552E-2,5.5555555555555552E-2,null,null,null,null,null,null,null,null,"Gas Operations",0.1936643647618467,0.7672398355456117,3.9095799692541643E-2]
["p3c",0,null,null,null," ",null,null,null,null,null,null,null,null,null,"Electric Operations",0.29192142977256019,0.66523333744767132,4.2845232779768511E-2]
["p4",2,null,null,null,2,null,null,null,null,null,null,null,null,null,"System Planning",0.80654649033935821,0.19166893338679392,1.7845762738478675E-3]
["p5",2,null,null,null,null,2,null,null,null,null,null,null,null,null,"Engineering & Project Management",0.8061270094140357,0.16688932462704342,2.6983665958920908E-2]
["p6",1.6666666666666665,null,null,null,0.66666666666666663,0.66666666666666663,null,null,0.33333333333333331,null,null,null,null,null,"Operations Programs (incl. Maps & Records)",0.53534701528507134,0.45693769291244263,7.715291802486016E-3]
["p7",0.16666666666666666,2.0833333333333332E-2,2.0833333333333332E-2,2.0833333333333332E-2,2.0833333333333332E-2,2.0833333333333332E-2,2.0833333333333332E-2,2.0833333333333332E-2," ",2.0833333333333332E-2," ",null,null,null,"Supply & Contract Management",0.34162978538477362,0.23668863040788413,0.42168158420734225]
["p8",0.66666666666666663,null,null,0.16666666666666666,0.16666666666666666,0.16666666666666666,null,null,null,null,0.16666666666666666,null,null,null,"Finance",0.22484905526835497,0.71287010969718279,6.2280835034462204E-2]
["p9",0.8886666666666666,null,null,0.22216666666666665,0.22216666666666665,0.22216666666666665,null,null,null,null,0.22216666666666665]
["p10",1.2221666666666666,null,null,null,0.5,0.5,null,null,null,null,0.22216666666666665]
["p11",0.83333333333333304,0.5,4.1666666666666664E-2,4.1666666666666664E-2,4.1666666666666664E-2,4.1666666666666664E-2,4.1666666666666664E-2,4.1666666666666664E-2,4.1666666666666664E-2,4.1666666666666664E-2]
["p12",2.0000000000000004,0.22222222222222221,0.22222222222222221,0.22222222222222221,0.22222222222222221,0.22222222222222221,0.22222222222222221,0.22222222222222221,0.22222222222222221,0.22222222222222221]
["p13",1.3333333333333333,0.44444444444444442,null,null,0.44444444444444442,0.44444444444444442]
["p14",1.6666666666666667,0.66666666666666663,null,0.66666666666666663,null,null,null,0.16666666666666666,null,0.16666666666666666]
["p15",1.8333333333333333,null,null,null,null,1.8333333333333333]
[" ",16.860833333333332,1.8791666666666664,0.30972222222222223,1.4207777777777777,4.3652222222222221,6.1985555555555552,0.30972222222222223,0.47638888888888886,0.62222222222222223,0.64305555555555549,0.6359999999999999]
[" ",2.1872149879431785E-2,2.1872149879431785E-2,9.4498994688336103E-3,5.8831377961812745E-2,7.310153298121716E-2,8.115914349760571E-2,4.7614542996555806E-2,{"$f":"(I20*1000000)/I3","v":0.13233024691358025},{"$f":"(J20*1000000)/J3","v":8.9814232091523269E-2},{"$f":"(K20*1000000)/K3","v":0.23609892371526489},{"$f":"(L20*1000000)/L3","v":{"$error":"#DIV/0!"}}]
[null,"Capex",{"$f":"Q9","v":0.8061270094140357},{"$f":"Q8","v":0.80654649033935821},{"$f":"Q5","v":0.84900035047286693},{"$f":"Q6","v":0.1936643647618467},{"$f":"Q7","v":0.29192142977256019},{"$f":"Q10","v":0.53534701528507134},{"$f":"Q10","v":0.53534701528507134},{"$f":"Q11","v":0.34162978538477362},{"$f":"Q12","v":0.22484905526835497}]
[null,"Opex",{"$f":"R9","v":0.16688932462704342},{"$f":"R8","v":0.19166893338679392},{"$f":"R5","v":0.15099964952713302},{"$f":"R6","v":0.7672398355456117},{"$f":"R7","v":0.66523333744767132},{"$f":"R10","v":0.45693769291244263},{"$f":"R10","v":0.45693769291244263},{"$f":"R11","v":0.23668863040788413},{"$f":"R12","v":0.71287010969718279}]
[null,null,{"$f":"C20*C22","v":1.5148470051905418},0.24980537131344013,1.2062408312773942,0.84538798871096343,1.8094912003024237,0.16580886723412627,0.25503336978163815,0.21256964423941471,0.14459043415173381]
[null,null,{"$f":"C20*C23","v":0.31361285586165238},{"$f":"D20*D23","v":5.9364127979520898E-2},0.2145369465003833,3.3491723798978272,4.1234857995770264,0.14152375766593708,0.21768003981801085,0.1472729255871279,0.45841508443027168]
[null,"Overall Capital",{"$f":"SUM(C24:K24)/(SUM(C20:K20))","v":0.39468970686098537}]
[null,"Overall Opex",{"$f":"SUM(C25:K25)/(SUM(C20:K20))","v":0.55625002315284744}]
[null,null,"Note (this applies to all scenarios) the split between Capex and Opex does not equal one due to the ‘Other’ categories. The Other category includes deferred, power, other income, & other. "]

{"sheet":"Benefit Metrics","index":23,"n_rows":22,"n_cols":10,"rows_kept":22,"cut":false,"hidden":false,"merged":[[1,3,1,9]]}
["GTZ Benefit Metrics"]
[null,null,null,"Expected Budgets"]
["Benefit","2016 Forecast","2016 Budget",2017,2018,2019,2020,2021,2022,2023]
["Call Volume Labor (Bothell)",{"$f":"Benefits_Current!B4*Benefits_Current!B36","v":25805466980670},{"$f":"B4","v":25805466980670},{"$f":"B5*Benefits_Current!$B$4","v":23591215834877.387},{"$f":"D5*Benefits_Current!$B$4","v":19447985163302.25},{"$f":"E5*Benefits_Current!$B$4","v":17892146350238.07},{"$f":"F5*Benefits_Current!$B$4","v":13030150059412.506},{"$f":"G5*Benefits_Current!$B$4","v":6417835103889.7412},{"$f":"H5*Benefits_Current!$B$4","v":2528238071229.2925},{"$f":"I5*Benefits_Current!$B$4","v":1944798516330.2246}]
["Primary Driver: Calls",{"$f":"Benefits_Current!B37","v":1736645},{"$f":"Benefits_Current!B36","v":1899645},{"$f":"Benefits_Current!B38","v":1431645},{"$f":"Benefits_Current!B39","v":1317113.4000000001},{"$f":"Benefits_Current!B40","v":959202.14999999991},{"$f":"Benefits_Current!B41","v":472442.84999999992},{"$f":"Benefits_Current!B42","v":186113.85},{"$f":"Benefits_Current!B43","v":143164.49999999997},{"$f":"Benefits_Current!B44","v":143164.49999999997}]
["% Reduction (from post-2016 projects)",null,null,{"$f":"Benefits_Current!C4","v":0},{"$f":"Benefits_Current!D4","v":0.08},{"$f":"Benefits_Current!E4","v":0.33},{"$f":"Benefits_Current!F4","v":0.67},{"$f":"Benefits_Current!G4","v":0.87},{"$f":"Benefits_Current!H4","v":0.9},{"$f":"Benefits_Current!I4","v":0.9}]
["Call Center Operation (Bothell)",{"$f":"Benefits_Current!B5","v":3250413},{"$f":"B7","v":3250413},{"$f":"$B$7*(1-D9)","v":3250413},{"$f":"$B$7*(1-E9)","v":3105950.2},2654503.9499999997,2040537.05,1679380.0499999998,1625206.5,1625206.5]
["Primary Driver: Calls",{"$f":"B5","v":1736645},{"$f":"C5","v":1899645},1431645,1317113.4000000001,959202.14999999991,472442.84999999992,186113.85,143164.49999999997,143164.49999999997]
["% Reduction",null,null,{"$f":"Benefits_Current!C5","v":0},{"$f":"Benefits_Current!D5","v":4.4444444444444446E-2},{"$f":"Benefits_Current!E5","v":0.18333333333333335},{"$f":"Benefits_Current!F5","v":0.37222222222222229},{"$f":"Benefits_Current!G5","v":0.48333333333333334},{"$f":"Benefits_Current!H5","v":0.5},{"$f":"Benefits_Current!I5","v":0.5}]
["Call Center Postage & Delivery (Bothell)",{"$f":"Benefits_Current!B6","v":9706662},{"$f":"'2016 Customer Care Period 1'!D41","v":9280962},{"$f":"$B$10*(1-D12)","v":9706662},{"$f":"$B$10*(1-E12)","v":9351385.4823529422},8241146.364705882,6731221.1647058818,3083292.6352941184,2854900.5882352949,2854900.5882352949]
["Primary Driver: Paperless Billing",0.32,0.32,{"$f":"(1-$B$11)*D12+$B$11","v":0.32},{"$f":"(1-$B$11)*E12+$B$11","v":0.34488888888888891},0.42266666666666669,0.52844444444444449,0.78399999999999992,0.79999999999999993,0.79999999999999993]
["% Reduction",null,null,{"$f":"Benefits_Current!C6","v":0},{"$f":"Benefits_Current!D6","v":3.6601307189542485E-2},{"$f":"Benefits_Current!E6","v":0.15098039215686276},{"$f":"Benefits_Current!F6","v":0.30653594771241838},{"$f":"Benefits_Current!G6","v":0.6823529411764705},{"$f":"Benefits_Current!H6","v":0.70588235294117641},{"$f":"Benefits_Current!I6","v":0.70588235294117641}]
["Metering Network Service",{"$f":"Benefits_Current!B7","v":7754741},{"$f":"'2016 Customer Care Period 1'!D51","v":6754741},{"$f":"$B$13*(1-D15)","v":7754741},{"$f":"$B$13*(1-E15)","v":7173135.4250000007},6009924.2750000004,4846713.125,3683501.9750000006,2520290.8250000007,1357079.6750000003]
["Primary Driver: Disconnect Orders",205000,205000,{"$f":"$B$14*(1-D15)","v":205000},{"$f":"$B$14*(1-E15)","v":189625},158875,128125,97375.000000000015,66625.000000000015,35875.000000000007]
["% Reduction",null,null,{"$f":"Benefits_Current!C7","v":0},{"$f":"Benefits_Current!D7","v":7.4999999999999997E-2},{"$f":"Benefits_Current!E7","v":0.22499999999999998},{"$f":"Benefits_Current!F7","v":0.375},{"$f":"Benefits_Current!G7","v":0.52499999999999991},{"$f":"Benefits_Current!H7","v":0.67499999999999993},{"$f":"Benefits_Current!I7","v":0.82499999999999996}]
["CCS Call Center Operation (Tacoma)",{"$f":"Benefits_Current!B8","v":4965478},{"$f":"B16","v":4965478},{"$f":"$B$16*(1-D18)","v":4965478},{"$f":"$B$16*(1-E18)","v":4965478},3972382.4000000004,2979286.8,1986191.2000000002,993095.59999999974,993095.59999999974]
["Driver: New Construction Calls",206473,206473,{"$f":"$B$17*(1-D18)","v":206473},{"$f":"$B$17*(1-E18)","v":206473},165178.40000000002,123883.79999999999,82589.200000000012,41294.599999999991,41294.599999999991]
["% Reduction",null,null,{"$f":"Benefits_Current!C8","v":0},{"$f":"Benefits_Current!D8","v":0},{"$f":"Benefits_Current!E8","v":0.2},{"$f":"Benefits_Current!F8","v":0.4},{"$f":"Benefits_Current!G8","v":0.6},{"$f":"Benefits_Current!H8","v":0.8},{"$f":"Benefits_Current!I8","v":0.8}]
["Bad Debt",{"$f":"Benefits_Current!B9","v":19500000},18000000,{"$f":"$B$19*(1-D20)","v":18000000},{"$f":"$B$19*(1-E20)","v":14625000},12675000,9750000,7800000,7800000,7800000]
["% Reduction",null,null,{"$f":"Benefits_Current!C9","v":7.6923076923076927E-2},{"$f":"Benefits_Current!D9","v":0.25},{"$f":"Benefits_Current!E9","v":0.35},{"$f":"Benefits_Current!F9","v":0.5},{"$f":"Benefits_Current!G9","v":0.6},{"$f":"Benefits_Current!H9","v":0.6},{"$f":"Benefits_Current!I9","v":0.6}]
["Operational Efficiencies",0,0,{"$f":"Benefits_Current!$B$11*D22","v":1219114.6340766575},{"$f":"Benefits_Current!$B$11*E22","v":3383854.3075131546},{"$f":"Benefits_Current!$B$11*F22","v":6362573.1814966518},{"$f":"Benefits_Current!$B$11*G22","v":9720469.1545960084},{"$f":"Benefits_Current!$B$11*H22","v":9720469.1545960084},{"$f":"Benefits_Current!$B$11*I22","v":9720469.1545960084},{"$f":"Benefits_Current!$B$11*J22","v":9720469.1545960084}]
["% Reduction",null,null,{"$f":"Benefits_Current!C11","v":0.12541726275631856},{"$f":"Benefits_Current!D11","v":0.34811635670004765},{"$f":"Benefits_Current!E11","v":0.65455412494039089},{"$f":"Benefits_Current!F11","v":1},{"$f":"Benefits_Current!G11","v":1},{"$f":"Benefits_Current!H11","v":1},{"$f":"Benefits_Current!I11","v":1}]

{"sheet":"Benefit Notes","index":24,"n_rows":62,"n_cols":12,"rows_kept":62,"cut":false,"hidden":false,"merged":[]}
[]
[]
[]
[null,null,null,null,null,"Adoption Curbe",null,null,null,"AMI Meter Deploymetn"]
[]
[null,null,null,null,null,"Year","EOY","Avg",null,"Year","EOY","Avg"]
[null,null,null,null,null,1,0.16,{"$f":"G7/2","v":0.08},null,1,{"$f":"J7/6*0.9","v":0.15},{"$f":"K7/2","v":7.4999999999999997E-2}]
[null,null,null,null,null,2,0.34,{"$f":"G7+G8/2","v":0.33},null,2,0.15,{"$f":"K7+K8/2","v":0.22499999999999998}]
[null,null,null,null,null,3,0.34,{"$f":"SUM(G7:G8)+G9/2","v":0.67},null,3,0.15,{"$f":"SUM($K$7:K8)+K9/2","v":0.375}]
[null,null,null,null,null,4,0.06,{"$f":"SUM(G7:G9)+G10/2","v":0.87000000000000011},null,4,0.15,{"$f":"SUM($K$7:K9)+K10/2","v":0.52499999999999991}]
[null,null,null,null,null,null,null,null,null,5,0.15,{"$f":"SUM($K$7:K10)+K11/2","v":0.67499999999999993}]
[null,null,null,null,null,null,null,null,null,6,0.15,{"$f":"SUM($K$7:K11)+K12/2","v":0.82499999999999996}]
[null,null,null,null,null,null,null,null,null,null,null,{"$f":"SUM($K$7:K12)+K13/2","v":0.9}]
[]
[]
[]
[]
["Adoption Curve"]
[null,"Assume adoption rate of new techmology of 16% in the first year, 50% in the second year, 84% in the third year, and 90% in the fourth year"]
[]
["Dependencies"]
[null,"Proactive communication - must have data for email and phone"]
[null,"AMI rollout will impact bad debt and MNS"]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[]
["Super 5 Processes"]
["Explain my Bill",null,{"$f":"SUM(C36:C39)","v":0.33000000000000007}]
[null,"balance inquiry  ",0.2]
[null,"simple billing inquiries ",0.1]
[null,"high bill",0.01]
[null,"Energy advisory",0.02]
["I want to pay my bill",null,{"$f":"SUM(C41:C44)","v":9.9999999999999992E-2}]
[null,"payment general",0.03]
[null,"report a payment",0.03]
[null,"make a payment",0.03]
[null,"inquiry on another account",0.01]
["I need financial assistance",null,{"$f":"SUM(C46:C48)","v":0.09}]
[null,"Make payment arrangements general",0.06]
[null,"Annual budget",0.01]
[null,"Energy Assistance",0.02]
["I'm experiencing a service interruption",null,{"$f":"SUM(C50:C53)","v":0.11}]
[null,"Outage",0.06]
[null,"Disconnect/reconnect",0.04]
[null,"Street light outage",0]
[null,"Gas Emergency",0.01]
["I have a planned service event",null,{"$f":"SUM(C55:C59)","v":0.33}]
[null,"Stop / start",0.21]
[null,"Service orders",0.04]
[null,"Customer construction",0.03]
[null,"PSE service and general inquiries",0.04]
[null,"Lease services",0.01]
["Other"]
[null,"Web support",0.01]
[null,"Transfer call",0.04]

{"sheet":"Sheet1","index":25,"n_rows":12,"n_cols":5,"rows_kept":12,"cut":false,"hidden":false,"merged":[]}
[]
[]
[]
[]
[null,null,null,"Applicable initiatives","Benefit description"]
[null,null,null,"All Super 5 Processes\n1.  Explain my bill (33% of calls)\n2.  Pay my bill (10% of calls)\n3.  Financial assistance (9% of calls)\n4.  Unexpected Service Interruption (11% of calls)\n5. Planned Service event (33% of calls)","Every phone call costs PSE an estimated $9.20 per call, which is based on call service representative labor.  This number has been verified with Kelli Wagner and is close to our estimate based on the cost center information provided (cost center detail shows a budget of $18 million at 1,899,645 calls = $9.49/call).  The GTZ initiative will eliminate 90% of the expected 1,431,645 projected phone calls (note: 2014-2015 volume was 1,899,645 calls and we expect it to be reduced by 468,000 due to 2016 quick-win projects ).  The benefit realization is expected to ramp up from 8% in 2018 to 90% in 2022 based on the completion of the digital core and super 5 projects."]
[null,null,null,"All Super 5 Processes\n1.  Explain my bill (33% of calls)\n2.  Pay my bill (10% of calls)\n3.  Financial assistance (9% of calls)\n4.  Unexpected Service Interruption (11% of calls)\n5. Planned Service event (33% of calls)","The call center has an operating budget of $3,882,292 in 2016, which includes office space, supplies, training, support, etc.  The GTZ initiative will eliminate 70% of these costs, ramping up from 6% in 2018 to 70% in 2022 based on the completion of the digital core and projects."]
[null,null,null,"S1-2 Bill Code Enhancement CSA - Phase 2\nS2-2 Billing Performance Improvements\nS2-8 Enable Digital Billing and Payment Capabilities (Mobile, IVR, Web)","Only 32% of customers are signed up for paperless billing.  In addition, a significant amount of the bills have excess pages due to numerous exceptions.  Through the GTZ initiatives, the expectation is that customers will drive toward a more paperless system as key functionality becomes enabled across multiple channels.  The benefit realization is expected to ramp up from 4% in 2018 to 50% in 2022."]
[null,null,null,"Automation of disconnect / reconnect\nS2-6 Customer Pre-payment\nS3-1 TSI Dunning\nC&C quick wins","When we fully automate the dis(re)connect process through AMI we will reduce costs associated with truck rolls for disconnect / reconnect; in addition, there are some super 5 process measures that will reduce the need for disconnect and reconnects."]
[null,null,null,"DCII-6 CCS Customer Intake\nDCIII-9 Customer Work Initation Portal"]
[null,null,null,"Auto dis(re)connect \nPre-pay \nEffective self-service\nS2-6 Customer Pre-payment\nS3-1 TSI Dunning\nS3-2 Payment Arrangement/Budget/Deposit\nS3-3 Collection Cycle Improvement & Agency Integration\nS3-5 Energy Assistance (Low Income)\nS5-11 Remote Disconnect/Reconnect for Payment (Elec. only)","Bad debt will be reduced by executing roadmap activities. For example:\n- through  TSI we know who is likely to default\n- through AMI we can automatically and quickly disconnect remotely\n- through pre-pay we can reduce further ocurence\n- through BPCC initiatives we will increase the costs associated with reconnecting to de-incentivise prior obligation, collect earlier (credit cycle as of Jan 16 was 111 days) and improve OCA performance\n- by having customer credit / financial details (from customer 360 - data lake) we can proactively determine finanical assistance eligibility and by automating the process by which customers access (last year $8MM was left unused - see net benefit) we will dramatically increase usage\n- in combination we can focus efforts to reduce bad debt overall"]
[null,null,null,"IWM","The IWM program provided a $10MM PV benefit in aggregate, based on 6 year outlook"]

{"sheet":"High-Level Benefits","index":26,"n_rows":9,"n_cols":6,"rows_kept":9,"cut":false,"hidden":false,"merged":[[0,0,0,5]]}
["GTZ Benefits Summary"]
["Benefit","Total Cost","Max Annual\nBenefit","Max \nReduction","Year \nAchieved","Notes"]
[{"$f":"Benefits_Current!A4","v":"Call Volume Labor (Bothell) - Post 2016 Quick-Win Projects"},{"$f":"1600000*9.2","v":14719999.999999998},{"$f":"Benefits_Current!K4","v":12225926.571861058},{"$f":"Benefits_Current!J4","v":0.9},2021,"Total Cost = $9.20 per call x 1.6 million calls; current baseline is 2 million calls - 400,000 call reduction from quick-win projects"]
[{"$f":"Benefits_Current!A5","v":"Call Center Operation (Bothell)"},{"$f":"Benefits_Current!B5","v":3250413},{"$f":"Benefits_Current!K5","v":1625206.5},{"$f":"Benefits_Current!J5","v":0.5},2020,"Assumed call center operation reduction for expenses not directly linked to calls (office, supplies, etc)"]
[{"$f":"Benefits_Current!A8","v":"CCS Call Center Operation (Tacoma)"},{"$f":"Benefits_Current!B8","v":4965478},{"$f":"Benefits_Current!K8","v":3972382.4000000004},{"$f":"Benefits_Current!J8","v":0.8},2022,"Benefits linked to integrated work management and deployment of new construction services"]
[{"$f":"Benefits_Current!A7","v":"Meter Network Services"},{"$f":"Benefits_Current!B7","v":7754741},{"$f":"Benefits_Current!K7","v":6397661.3249999993},{"$f":"Benefits_Current!J7","v":0.82499999999999996},2023,"Benefits linked to AMI meter deployment and rollout of remote disconnect strategy"]
[{"$f":"Benefits_Current!A9","v":"Bad Debt"},{"$f":"Benefits_Current!B9","v":19500000},{"$f":"Benefits_Current!K9","v":11700000},{"$f":"Benefits_Current!J9","v":0.6},2021,"Benefits linked to low income assistance and rollout of remote disconnect strategy"]
[{"$f":"Benefits_Current!A11","v":"Operational Efficiencies - Opex"},{"$f":"Benefits_Current!B11","v":9720469.1545960084},{"$f":"Benefits_Current!K11","v":9720469.1545960084},{"$f":"Benefits_Current!J11","v":1},2020,"Benefits linked to improvement in internal processes from integrated work management"]
["Total",{"$f":"SUM(B3:B8)","v":59911101.154596008},{"$f":"SUM(C3:C8)","v":45641645.951457061}]

{"sheet":"CCS Cost Center","index":27,"n_rows":24,"n_cols":14,"rows_kept":24,"cut":false,"hidden":false,"merged":[]}
["Customer Construction Services - YTD June Actual $'s and 2016 Annual Budget by Cost Element"]
[]
["","","Actual\nYTD","Actual\nYTD","Actual\nYTD","Actual\nYTD","Actual\nYTD","Actual\nYTD","Budget\nYTD","Budget\nYTD","Budget\nYTD","Budget\nYTD","Budget\nYTD","Budget\nYTD"]
["","Fiscal year/period","K1/2016","K1/2016","K1/2016","K1/2016","K1/2016","K1/2016","K1/2016","K1/2016","K1/2016","K1/2016","K1/2016","K1/2016"]
["","Project type","Result","CAPITAL","CONSTRUCTION SUPPORT","DEFERRED","O&M","OTHER INCOME","Result","CAPITAL","CONSTRUCTION SUPPORT","DEFERRED","O&M","OTHER INCOME"]
["Resp Cost Ctr","","","Capital","Construction Support","Deferred","O&M","Other Income","","Capital","Construction Support","Deferred","O&M","Other Income"]
["1000P-CST-CS","Customer Construction Services",2581579.7599999998,2492863.19,null,492.96,87708.64,514.97,4965478,4816514,null,null,148964]
["3530","Cust Construction Services",2581579.7599999998,2492863.19,null,492.96,87708.64,514.97,4965478,4816514,null,null,148964]
["1000COGNOS_CEG","CEG_* for Cognos Rep",2581579.7599999998,2492863.19,null,492.96,87708.64,514.97,4965478,4816514,null,null,148964]
["1000CORPORATE","Corporate Items",-2.81,-2.81]
["1000DIRECT","Direct Charges",1593170.08,1534904.6,null,492.96,57257.55,514.97,3098177,3005231,null,null,92946]
["1000CEG_LABOR","Labor",1434276.01,1383389.58,null,492.96,49878.5,514.97,2860427,2774615,null,null,85812]
["1000CEG_EMPEXP","Employee Expense",15132.79,14171.27,null,null,961.52,null,37571,36443,null,null,1128]
["1000CEG_MATERI","Material",40505.25,39064.74,null,null,1440.51,null,622,603,null,null,19]
["1000CEG_MISCEX","Miscellaneous Expens",40203.370000000003,38568.82,null,null,1634.55,null,1322,1282,null,null,40]
["1000CEG_TRAING","Employee Training",220.98,211.92,null,null,9.06,null,660,640,null,null,20]
["1000CEG_OFSSUP","Office and Supplies",56286.38,54366.33,null,null,1920.05,null,83300,80801,null,null,2499]
["1000CEG_PHONE","Phone Expense",4626.99,4497.4799999999996,null,null,129.51,null,7269,7051,null,null,218]
["1000CEG_SOFHAR","Software and Hardwar",855.01,832.18,null,null,22.83,null,5055,4904,null,null,151]
["1000CEG_OSOTH","Outside Services Oth",1063.3,-197.72,null,null,1261.02,null,101951,98892,null,null,3059]
["1000INDIRECT","Indirect Charges",988412.49,957961.4,null,null,30451.09,null,1867301,1811283,null,null,56018]
["1000CEG_OHLABR","OH Labor",988386.06,957934.97,null,null,30451.09,null,1867240,1811223,null,null,56017]
["1000CEG_OHMATL","OH Material",21.09,21.09,null,null,null,null,61,60,null,null,1]
["1000CEG_SMTOOL","OH Small Tools",5.34,5.34]

{"sheet":"Software Purchase (R)","index":28,"n_rows":40,"n_cols":7,"rows_kept":40,"cut":false,"hidden":false,"merged":[[23,4,24,4],[23,5,24,5],[23,6,24,6],[4,0,5,0],[4,1,5,1],[4,3,5,3],[4,4,5,4],[4,5,5,5],[4,6,5,6],[23,0,24,0],[23,1,24,1],[23,3,24,3]]}
["2016 GTZ Software Purchase"]
[]
["Resell 1 - 9/2/2016"]
[]
["Product Description","GTZ Project","License ","License Quantity","Blocks of (Units)","Discount %","Net Price"]
[null,null,"Metric"]
["SAP Document Presentment by OpenText","DCI-1","XXXXX","Blocks of 100k",228,0.75,363375]
["SAP HANA Vora","DCV-3","XXXXX","Nodes",8,0.9,30000]
["Predictive Analytics Modelor","DCV-3","XXXXX","User",1,0.9,6000]
["Predictive Analytics Suite for HANA","DCV-3","XXXXX","64 GB",7,0.9,84000]
["Adv. Metering Infra","N/A - Booga's AMI Project","XXXXX","PoD",2000,0.9,450000]
["SAP BOBJ Enterprise, Std","*","XXXXX","Concurrent",15,0.9,112500]
["SAP LoadRunner by HP, Performance Center Edition. 500 VU bundle","*","XXXXX","Virtual Users",1,0.79,193725]
["SAP Quality Center by HP, Premier Edition with UFT","*","XXXXX","Users",15,0.79,354375]
["SAP Quality Center by HP, Premier Edition, Test Director Module","*","XXXXX","Users",104,0.79,655200]
["HPQC Credit","*","XXXXX",null,null,null,-512769]
["Linear Asset Management","DCIII-11","XXXXX","Users",900,0.9,54000]
["Information Steward Accelerator (BOA)","DCV-2","XXXXX","Per Core",16,0.75,480000]
["HANA REAB New","*","XXXXX","HSAV",null,null,105975]
["SW License Total",null,null,null,null,null,2376381]
[]
["Resell 2 - 12/1/2016"]
[]
["Product Description","GTZ Project","License ","License Quantity","Blocks of (Units)","Discount %","Net Price"]
[null,null,"Metric"]
["Hybris Marketing Bundle","DCI-1","XXXXX","Per 100k contracts",18,0.75,187500]
["Hybris Commerce (Web Content Module)","DCI-1","XXXXX","Revenue",100,0.85,236250]
["KNOA","DCV-6","XXXXX","Per User",3500,0.75,328125]
["SAP Workforce Scheduling & Optimization by Click Software","DCIII-4","XXXXX","Per Worker",1500,0.75,1406250]
["SAP Mobile Work Manager","DCIII-5","XXXXX","Users",900,0.9,445500]
["SAP Extended Warehouse Manager (Wayne)","N/A - Wayne Gould","XXXXX","Delivery Items",8,0.8,384000]
["SAP Mobile Inventory Manager (GTZ)","DCIII-5","XXXXX","Users",200,0.9,45000]
["SAP Mobile Inventory Manager (Wayne)","N/A - Wayne Gould","XXXXX","Users",100,0.9,22500]
["HCP Mobile Services (SMP Cloud)","DCI-1","XXXXX","Per User Yearly",3500,null,210000]
["SAP Smart Streaming","DCV-3","XXXXX","65GB",7,null,175000]
["SAP HANA EIM","DCV-2","XXXXX","64 GB",7,0,210000]
["HANA REAB New","*","XXXXX","HSAV",null,null,198113]
["SW License Total",null,null,null,null,null,3848238]
[]
["*There should be existing software assets on PSE's books for these.  This is just additional capacity/seats for existing SAP software stuff. We probably need to grab someone in property accounting who handles the software assets to figure this out."]

{"sheet":"AMI RC DC Cost Benefit (R)","index":29,"n_rows":13,"n_cols":31,"rows_kept":13,"cut":false,"hidden":false,"merged":[]}
[null,"Year",null,null,2014,2015,2016,2017,2018,2019,2020,2021,2022,2023,2024,2025,2026,2027,2028,2029,2030,2031,2032,2033,2034,2035,2036,2037,2038,2039,2040]
["Remote Disconnect Benefits"]
[null,"O&M","Prior Obligation Reduction",null,0,0,0,0,1034532.0040059997,1950531.1885699558,2920559.2454041443,3947033.5075786705,5032467.7221628046,6179475.6594651658,7390774.8520557228,8669190.4681081939,10017659.323756963,11439234.03932336,11782411.06050306,12135883.392318152,12499959.894087698,12874958.690910326,13261207.451637639,13659043.675186768,14068814.98544237,14490879.435005641,14925605.818055809,15373373.992597483,15834575.21237541,16309612.46874667,16798900.84280907]
[null,"O&M","Move-in/Move-out Electric Reduction",null,0,0,0,0,760244.96086404508,1433383.8889240064,2146226.9322027876,2900550.5125782639,3698201.9035372869,4541101.8824925292,5431247.4784719041,6370714.8185157971,7361662.0762316994,8406332.5260738898,8658522.5018561073,8918278.1769117918,9185826.5222191457,9461401.3178857174,9745243.3574222904,10037600.65814496,10338728.677889308,10648890.538225988,10968357.254372766,11297407.97200395,11636330.211164068,11985420.117498988,12344982.721023958]
[null,"O&M","Move-in/Move-out Gas Reduction",null,0,0,0,0,197869.35842041101,373067.58357095794,558599.61980795942,754927.81739396695,962532.96717730793,1181914.9909119946,1413593.6564003031,1658109.3183260891,1916023.685676662,2187920.6166817755,2253558.2351822285,2321164.9822376957,2390799.9317048267,2462523.929655971,2536399.6475456506,2612491.6369720204,2690866.386081181,2771592.3776636161,2854740.1489935243,2940382.3534633303,3028593.8240672303,3119451.6387892468,3213035.1879529241]
[null,"O&M","Reduction in Reconnect/Disconnect Costs",null,0,0,0,0,294849.69921566104,555916.61933474801,832382.18993168604,1124935.3698070392,1434292.5965039749,1761198.8149699003,2106428.5432069278,2470786.9762047036,2855111.1294934605,3260271.0237009572,3358079.154411986,3458821.529044346,3562586.1749156765,3669463.7601631461,3779547.6729680412,3892934.1031570826,4009722.1262517949,4130013.7900393484,4253914.2037405288,4381531.6298527448,4512977.5787483277,4648366.9061107766,4787817.9132941002]
[]
["Remote Disconnect Costs"]
[null,"CAPEX","Cost of Implementation of Disconnect/Reconnect Program",null,0,0,0,0,1000000,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"O&M","Cost of Maintaining Disconnect/Reconnect Program",null,0,0,0,0,546363.5,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[null,"O&M","UEU and Labor Overhead",null,0,0,0,0,295036.28999999998,"XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX","XXXXXX"]
[]
[null,null,null,null,null,null,null,null,null,null,null,null,10180492.313004224]

{"sheet":"2016 Customer Care Period 1","index":30,"n_rows":53,"n_cols":15,"rows_kept":53,"cut":false,"hidden":false,"merged":[]}
["Information"]
["Author","RPLAGG",null,"Last Refreshed","2/5/2016 10:15:27"]
["Current User","ETOKUN",null,"Key Date","2/5/2016"]
["Last Changed by","RPLAGG",null,"Changed At","3/25/2014 16:45:08"]
["InfoProvider","Z4CST_M7",null,"Status of Data","12/23/2015 11:19:46"]
["Query Technical Name","X7_Z4CST_M7_20140227_RUTH",null,"Relevance of Data (Date)","12/23/2015"]
["Query Description","YTD CM Actual Budget Prior Month Forecast",null,"Relevance of Data (Time)","11:19:46"]
[]
[]
["Table"]
["IM Node","WBS Element","","Annual\nBudget","Year-end\nForecast","Year-end\nForecast\nVariance $","Year-end\nForecast\nVariance %","YTD\nActuals","YTD\nBudget","YTD\nBudget\nVariance $","YTD\nBudget\nVariance %","JAN \nCurrent \nMonth\nActuals","JAN \nCurrent\nMonth\nForecast","JAN \nCurrent\nMonth\nForecast $\nVariance","JAN\nCurrent\nMonth\nVariance %"]
["CUSTOMER SERVICE","P.10031.03","Reconnect/Disconnect-Meter Read Net Serv",1984260,0,1984260,1,152073.85,139492,-12581.85,-9.0197645743129995E-2,152073.85,null,-152073.85,"X"]
["","P.10031.05","Manual Meter Reading-Meter Read Net Serv",211726,0,211726,1,22034.51,13796,-8238.51,-0.59716657002030005,22034.51,null,-22034.51,"X"]
["","P.10031.06","Unauthorized Energy Usage",296080,0,296080,1,34742.239999999998,34954,211.76,6.0582479830599998E-3,34742.239999999998,null,-34742.239999999998,"X"]
["","P.10032","Field Collections",3041040,0,3041040,1,208383.1,239556,31172.9,0.13012781979995999,208383.1,null,-208383.1,"X"]
["","P.10034","Field Investigations",282479,0,282479,1,29669.18,21738,-7931.18,-0.36485325236911997,29669.18,null,-29669.18,"X"]
["","P.10102","Electric customer accounting",null,0,0,"X",1489.38,null,-1489.38,"X",1489.38,null,-1489.38,"X"]
["","P.10103","Common customer accounting",18025046,0,18025046,1,1465865.71,1548199,82333.289999999994,5.3180043392350003E-2,1465865.71,null,-1465865.71,"X"]
["","S.00358","Major Accounts Common Customer Service",555751,0,555751,1,36704.160000000003,41546,4841.84,0.11654166466085999,36704.160000000003,null,-36704.160000000003,"X"]
["","S.00359","Major Accounts Electric Customer Service",419150,0,419150,1,33047.93,31425,-1622.93,-5.1644550517099999E-2,33047.93,null,-33047.93,"X"]
["","S.00360","Major Accounts Gas Customer Service",232625,0,232625,1,29949.67,17421,-12528.67,-0.71917054130072999,29949.67,null,-29949.67,"X"]
["","S.00377.01","EXP-Metering Network Mgmt-A&G Common",236659,0,236659,1,16953.7,17714,760.3,4.2920853562150002E-2,16953.7,null,-16953.7,"X"]
["","S.00377.04","EXP-Metering Network Mgmt-Training",702497,0,702497,1,45646.91,58542,12895.09,0.22027074578934999,45646.91,null,-45646.91,"X"]
["","S.00511","Manage Revenue Postage",9280962,0,9280962,1,874288.95,756286,-118002.95,-0.1560295311562,874288.95,null,-874288.95,"X"]
["","S.00721","Major Accounts Curtailment Tracking",149423,null,149423,1,null,11268,11268,1]
["","S.00983","Customer Care - Customer Accounting",314610,0,314610,1,24273.23,25635,1361.77,5.3121513555690003E-2,24273.23,null,-24273.23,"X"]
["","S.01184","Major Acct Common Cust Svc & Info Exp",137062,0,137062,1,17401.439999999999,10153,-7248.44,-0.71392100856889995,17401.439999999999,null,-17401.439999999999,"X"]
["","S.01201","Cust Serv Reporting & Analysis A&G Exp",2028090,0,2028090,1,137772.67000000001,140128,2355.33,1.6808418017809999E-2,137772.67000000001,null,-137772.67000000001,"X"]
["","S.01661","Business Offices O&M",1222323,0,1222323,1,77150.179999999993,95434,18283.82,0.19158601756188001,77150.179999999993,null,-77150.179999999993,"X"]
["","Result","",39119783,0,39119783,1,3207446.81,3203287,-4159.8100000000004,-1.2986067124200001E-3,3207446.81,null,-3207446.81,"X"]
["DIRECTOR CUSTOMER CARE","S.00983","Customer Care - Customer Accounting",314610,0,314610,1,24273.23,25635,1361.77,5.3121513555690003E-2,24273.23,null,-24273.23,"X"]
["","Result","",314610,0,314610,1,24273.23,25635,1361.77,5.3121513555690003E-2,24273.23,null,-24273.23,"X"]
["BUSINESS SERVICES","S.00358","Major Accounts Common Customer Service",555751,0,555751,1,36704.160000000003,41546,4841.84,0.11654166466085999,36704.160000000003,null,-36704.160000000003,"X"]
["","S.00359","Major Accounts Electric Customer Service",419150,0,419150,1,33047.93,31425,-1622.93,-5.1644550517099999E-2,33047.93,null,-33047.93,"X"]
["","S.00360","Major Accounts Gas Customer Service",232625,0,232625,1,29949.67,17421,-12528.67,-0.71917054130072999,29949.67,null,-29949.67,"X"]
["","S.00721","Major Accounts Curtailment Tracking",149423,null,149423,1,null,11268,11268,1]
["","S.01184","Major Acct Common Cust Svc & Info Exp",137062,0,137062,1,17401.439999999999,10153,-7248.44,-0.71392100856889995,17401.439999999999,null,-17401.439999999999,"X"]
["","Result","",1494011,0,1494011,1,117103.2,111813,-5290.2,-4.7312924257470003E-2,117103.2,null,-117103.2,"X"]
["CALL CENTER","P.10102","Electric customer accounting",null,0,0,"X",1489.38,null,-1489.38,"X",1489.38,null,-1489.38,"X"]
["","P.10103","Common customer accounting",18025046,0,18025046,1,1465865.71,1548199,82333.289999999994,5.3180043392350003E-2,1465865.71,null,-1465865.71,"X"]
["","S.00511","Manage Revenue Postage",9280962,0,9280962,1,874288.95,756286,-118002.95,-0.1560295311562,874288.95,null,-874288.95,"X"]
["","S.01661","Business Offices O&M",1222323,0,1222323,1,77150.179999999993,95434,18283.82,0.19158601756188001,77150.179999999993,null,-77150.179999999993,"X"]
["","Result","",28528331,0,28528331,1,2418794.2200000002,2399919,-18875.22,-7.8649404417399996E-3,2418794.2200000002,null,-2418794.2200000002,"X"]
["METER NETWORK SERVICES","P.10031.03","Reconnect/Disconnect-Meter Read Net Serv",1984260,0,1984260,1,152073.85,139492,-12581.85,-9.0197645743129995E-2,152073.85,null,-152073.85,"X"]
["","P.10031.05","Manual Meter Reading-Meter Read Net Serv",211726,0,211726,1,22034.51,13796,-8238.51,-0.59716657002030005,22034.51,null,-22034.51,"X"]
["","P.10031.06","Unauthorized Energy Usage",296080,0,296080,1,34742.239999999998,34954,211.76,6.0582479830599998E-3,34742.239999999998,null,-34742.239999999998,"X"]
["","P.10032","Field Collections",3041040,0,3041040,1,208383.1,239556,31172.9,0.13012781979995999,208383.1,null,-208383.1,"X"]
["","P.10034","Field Investigations",282479,0,282479,1,29669.18,21738,-7931.18,-0.36485325236911997,29669.18,null,-29669.18,"X"]
["","S.00377.01","EXP-Metering Network Mgmt-A&G Common",236659,0,236659,1,16953.7,17714,760.3,4.2920853562150002E-2,16953.7,null,-16953.7,"X"]
["","S.00377.04","EXP-Metering Network Mgmt-Training",702497,0,702497,1,45646.91,58542,12895.09,0.22027074578934999,45646.91,null,-45646.91,"X"]
["","Result","",6754741,0,6754741,1,509503.49,525792,16288.51,3.0978999300100001E-2,509503.49,null,-509503.49,"X"]
["PERFORMANCE QUALITY","S.01201","Cust Serv Reporting & Analysis A&G Exp",2028090,0,2028090,1,137772.67000000001,140128,2355.33,1.6808418017809999E-2,137772.67000000001,null,-137772.67000000001,"X"]
["","Result","",2028090,0,2028090,1,137772.67000000001,140128,2355.33,1.6808418017809999E-2,137772.67000000001,null,-137772.67000000001,"X"]

{"sheet":"Timeline Worksheet","index":31,"n_rows":82,"n_cols":16,"rows_kept":82,"cut":false,"hidden":false,"merged":[]}
["Project","Description","Start (start of quarter)","End (end of quarter)","Scope","Design ","Build","Deploy","Other Phase 1","Other Phase 2","Milestone1","Milestone2","Milestone3","Milestone4","Milestone5","Milestone6"]
["PM-7","Cross Program Technical Integration","Q1 2017","beyond 2020","n/a","n/a","n/a","n/a",null,null,"End Q4 2017","END Q2 2018","END Q4 2019","END Q2 2020"]
["DCI-2","Customer Experience Design for all Channels","Q4 2017 ","Q1 2017",null,null,null,null,null,null,"End Q1 2017"]
["S5-16 ","Veg. Manage Online Reporting","Q1 2019","Q2 2019",null,null,null,null,null,null,"END Q2 2019"]
["DCI-5","Customer 360 There is an open decision on which subprogram this Project should fall under (CI or Data)","Q1 2017","Q2 2018","JAN-MAR/2017","APR-SEPT/2017","OCT-MAR/2018","APR-MAY/2018","Stabilization:\nJUNE/2018",null,"MAR/2017","SEPT/2017","FEB/2018","MAR/2018","MAY/2018"]
["DCI-1","Web, Mobile App & Content Management","Q1 2017","Q3 2018",null,null,null,null,null,null,"END Q1 2018","END Q3 2018"]
["DCI-7","Preference Center","Q1 2017","Q2 2017",null,null,null,null,null,null,"END Q2 2017"]
["DCI-12","Web Analytics","Q4 2017","Q1 2018",null,null,null,null,null,null,"END Q1 2018"]
["DCI-8","Communication Gateway","Q4 2016","Q2 2018",null,null,null,null,null,null,"END Q2 2017"]
["S5-15","Migration of Web Content","Q4 2017","Q1 2018",null,null,null,null,null,null,"END Q1 2018"]
["S5-3","Manage Account(s) & Profile","Q1 2017","Q1 2018",null,null,null,null,null,null,"END Q1 2018"]
["DCI-11","(ESB)/Micro Services TxPort","Q1 2017","Q4 2017",null,null,null,null,null,null,"END Q4 2017"]
["S1-1","Account Balance Clarify/Multi Accounts","Q1 2018","Q2 2018",null,null,null,null,null,null,"END Q2 2018"]
["DCII-6","CCS Customer Intake","Q1 2017","Q2 2017",null,null,null,null,null,null,"END Q2 2017"]
[null,"MCF for Utilities","Q3 2016","Q4 2016",null,null,null,null,null,null,"END Q4 2016"]
["S5-9","Cust. Self Serv Scheduling Process","Q2 2018","Q4 2018",null,null,null,null,null,null,"END Q4 2018"]
["S4-2","MCF","Q3 2017","Q4 2017",null,null,null,null,null,null,"END Q4 2016"]
["S3-2","Payment Arrangement/Budget/Deposit","Q2 2017","Q1 2018",null,null,null,null,null,null,"END Q1 2018"]
["S5-13","Manage Services & Prod","Q1 2019","Q2 2019",null,null,null,null,null,null,"END Q2 2019"]
["S5-4","Stop, Start, Transfer (Property and Business)","Q3 2017","Q1 2018",null,null,null,null,null,null,"END Q1 2018"]
["S4-1","Manage Outage Orders","Q2 2018","Q1 2019",null,null,null,null,null,null,"END Q1 2018"]
["S5-7","Create/Change Service Ord","Q3 2017","Q1 2019",null,null,null,null,null,null,"END Q1 2016"]
["DCIII-9","Customer Work Initiation Portal","Q3 2017","Q1 2019",null,null,null,null,null,null,"END Q1 2018"]
["EX-29","Call Center Telephony Refresh","Q1 2017","Q2 S017","n/a","n/a","n/a","n/a",null,null,"END Q2 2017"]
["S5-1","Self Service - Ability to add another user","Q3 S017","Q1 2019",null,null,null,null,null,null,"END Q1 2018"]
["S2-1","No Fee Bank Card","Q2 2016","Q3 2016",null,null,null,null,null,null,"END Q3 2016"]
["DCII-5","CRM-CSR Guide Experience w/3 click Nav.","Q3 2017","Q4 2018",null,null,null,null,null,null,"END Q4 2018"]
["DCII-4","Multi Channel Call Center (Online chat, email)","Q3 2017","Q4 2018",null,null,null,null,null,null,"END Q4 2018"]
["DCI-10","Call me Back","Q1 2017","Q2 2017",null,null,null,null,null,null,"END Q2 2017"]
["S2-2","Billing Performance Improvements","Q2 2016","Q4 2016",null,null,null,null,null,null,"END Q4 2016"]
["DCII-1","IVR Enhance - Natural","2017-05-01","2018-02-01",null,null,null,null,null,null,"END FEB 2018"]
["DCII-2","IVR Ehnance - Predictive","2017-05-01","2018-02-01",null,null,null,null,null,null,"END FEB 2018"]
["S2-3","Bill Due Reminder","Q2 2016","Q3 2016",null,null,null,null,null,null,"END Q3 2016"]
["DCI-9A","Rules Engine","5/1/2017\nQ2 2017","1/1/2018\nQ4 2017","APR-MAY/2017","JUNE-AUG/2017","SEP-NOV/2017","DEC/2017","Stabilization\nDEC/2017",null,"MAY/2017","AUG/2017","OCT/2017","NOV/2017","DEC/2017"]
["S2-4","Fiserv Balance","Q2 2016","Q3 2015",null,null,null,null,null,null,"END Q3 2016"]
["DCI-3","Campaign Management","Q1 2018","Q3 2018",null,null,null,null,null,null,"END Q3 2018"]
["S4-4","AMR to OMS","Q2 2016","Q4 2016",null,null,null,null,null,null,"END Q4 2016"]
["S2-5","Non Consumptions Billing","Q3 2017","Q1 2018",null,null,null,null,null,null,"END Q1 2018"]
["S5-14","Manage EE Programs","Q2 2016","Q3 2016","n/a",null,"n/a",null,null,null,"END Q3 2016"]
["S2-7","Billing & Payment Improvements, Bill Pay Ast (M2C)","Q1 2017","Q4 2017",null,null,null,null,null,null,"END Q4 2017"]
["S3-3","Collection Cycle Improvement & Agency Integration","Q1 2017","Q4 2017",null,null,null,null,null,null,"END Q4 2017"]
["S3-5","Energy Assistance (Low Income)","Q3 2016","Q4 2017",null,null,null,null,null,null,"END Q4 2017"]
["DCV-2","Data management, Cleanup & QA/QC  *Will likely pursue an Agile approach *ASSET DATA*\nDependency on Date Governance","Q2 2017\nQ1 2017","BEYOND 2020","JAN-MAR/2017","APR-MAY/2017","JUNE-AUG/2017","SEPT/2017","Stabilization\nOCT/2017",null,"MAR/2017","MAY/2017","JULY/2017","AUG/2017","SEPT/2017"]
["EX-28","AMI Meter Deployment","Q3 2016","BEYOND 2020","n/a","n/a","n/a","n/a",null,null,"END Q2 2017","END Q3 2017","END Q4 2017","END Q4 2018","END Q4 2019","END Q2 2020"]
["S2-6","Customer Pre-Payment","Q2 2018","Q1 2019",null,null,null,null,null,null,"END Q1 2019"]
["S4-3","OMS-AMI","Q4 2019","Q2 2020",null,null,null,null,null,null,"END Q2 2020"]
["DCIV-1","AMI Advanced Functionality Systems Integration","Q1 2018","Q4 2018",null,null,null,null,null,null,"END Q4 2018"]
["S1-2","Bill Code Enhancement","Q2 2016","Q2 2017",null,null,null,null,null,null,"END Q2 2017"]
["S5-8","Remote Disconnect/Reconnect (Elec. Only)","Q1 2019","Q4 2019",null,null,null,null,null,null,"END Q4 2019"]
["S2-8","Enable Digital Billing and Payment Capabilities","Q1 2017","Q4 2017",null,null,null,null,null,null,"END Q4 2017"]
["S5-11","Remote Disc/Recon for Payment (Elec. Only)","Q3 2018","Q2 2019",null,null,null,null,null,null,"END Q2 2019"]
["S2-9","Faster Payment Posting","Q2 2017","Q4 2017",null,null,null,null,null,null,"END Q4 2017"]
["DCV-2","Data management, Cleanup & QA/QC *Will likely pursue an Agile approach *CUSTOMER DATA*\nDependency on Date Governance","Q2 2017\nQ1 2017","BEYOND 2020","JAN-MAR/2017","APR-JUNE/2017","JULY-SEPT/2017","OCT-NOV/2017","Stabilization\nDEC/2017",null,"MAR/2017","JUNE/2017","AUG/2017","SEPT/2017","NOV/2017"]
["DCV-3","Data Analytics *Will likely pursue an Agile approach","Q3 2016\nQ4 2016","BEYOND 2020","OCT-DEC/2016","JAN-MAR/2017\nDesign/Build/Deploy","APR-JUNE/2017\nDesign/Build/Deploy","JULY-SEPT/2017\nDesign/Build/Deploy","OCT-DEC/2017\nDesign/Build/Deploy",null,"DEC/2016","MAR/2017","JUNE/2017","SEPT/2017","DEC/2017"]
["DCI-13","ECC and CRM on HANA","Q3 2016","Q2 2017","n/a","n/a","n/a","n/a",null,null,"END Q3 2016","END Q2 2017"]
["DCI-9B","HANA Predictive ","Q2 2018","Q4 2018","APR-MAY/2018","JUNE-AUG/2018","SEPT-NOV/2018","DEC/2018","Stabilization\nDEC/2018","Pre/Post Freeze","MAY/2018","AUG/2018","OCT/2018","NOV/2018","DEC/2018"]
["DCII-3","Predictive Alerts for CSR Screen","Q1 2018","Q2 2019",null,null,null,null,null,null,"END Q2 2019"]
["DCV-1","Data Governance *Will likely pursue an Agile approach *Project1*","Q3 2016\nQ4 2016","BEYOND 2020","OCT-DEC/2016","JAN-APR/2017","JULY-AUG/2017","SEPT/2017",null,null,"DEC/2016","APR/2017","SEPT/2017"," "]
["DCI-6","Social Media Listening and Publishing","Q1 2018","Q2 2018",null,null,null,null,null,null,"END Q2 2018"]
["DCV-1","Data Governance *Will likely pursue an Agile approach *Project 2*",null,null,"OCT-DEC/2017","JAN-APR/2018","JULY-AUG/2018","SEPT/2018",null,null,"DEC/2017","APR/2018","SEPT/2018"]
["DCV-1","Data Governance *Will likely pursue an Agile approach*Project 3*",null,null,"OCT-DEC/2018","JAN-APR/2019","JULY-AUG/2019","SEPT/2019",null,null,"DEC/2018","APR/2019","SEPT/2019"]
["DCV-1","Data Governance *Will likely pursue an Agile approach *Project 4*",null,null,"OCT-DEC/2019","JAN-APR/2020","JULY-AUG/2020","SEPT/2020",null,null,"DEC/2019","APR/2020","SEPT/2020"]
["DCV-6","Auto Catalog of Customer Calls","Q1 2017","Q2 2017","JAN/2017","FEB-MAR/2017","APR-MAY/2017","JUNE/2017","Stabilization:\nJUNE'/2017",null,"JAN/2017","MAR/2017","APR/2017","MAY/2017","JUNE/2017"]
["EX-27","Windows 10 Platform Upgrade","Q3 2016","Q4 2018","n/a","n/a","n/a","n/a",null,null,"END Q4 2018"]
["EX-23","GIS CAD Design Manager","Q2 2016","Q4 2016","n/a","n/a","n/a","n/a",null,null,"END Q4 2016"]
["EX-26","New Data Centers","Q2 2016","Q4 2018","n/a","n/a","n/a","n/a",null,null,"END Q4 2017","END Q4 2018"]
["EX-18","FTIP Phase 2","Q2 2017","Q4 2018","n/a","n/a","n/a","n/a",null,null,"END Q4 2018"]
["DCIII-1","GIS CAD Design","Q2 2016","Q2 2017",null,null,null,null,null,null,"END Q2 2017"]
["DCIII-3","SAP Work Manager System (WMS)","Q1 2017","Q3 2017",null,null,null,null,null,null,"END Q3 2017"]
["DCIII-4","Workforce Scheduling","Q1 2017","Q3 2017",null,null,null,null,null,null,"END Q3 2017"]
["DCIII-5","Workforce Mobility","2017-11-01","Q3 2017",null,null,null,null,null,null,"END Q3 2017"]
["DCIII-2","IWM Cost Management","Q1 2017","Q3 2017",null,null,null,null,null,null,"END Q3 2017"]
["DCIII-6","Gas Customer Facing Work Rollout","Q3 2017","Q2 2018",null,null,null,null,null,null,"END Q2 2018"]
["DCIII-11","Compliance Work-Gas & Electric Linear Assets","Q3 2018","Q3 2019",null,null,null,null,null,null,"END Q3 2019"]
["DCIII-10","Customer Work Status Portal","Q3 2018","Q2 2019",null,null,null,null,null,null,"END Q2 2019"]
["DCIII-7","Elec Customer Facing Work Rollout","Q3 2018","Q4 2018",null,null,null,null,null,null,"END Q4 2018"]
["DCIII-8","Meter Management","Q3 2018","Q4 2018",null,null,null,null,null,null,"END Q4 2018"]
["DCIII-16","Project Systems Integration","Q1 2019","Q4 2019",null,null,null,null,null,null,"END Q4 2019"]
["DCIII-13","AUD","Q3 2018","Q4 2019",null,null,null,null,null,null,"END Q4 2019"]
["DCIII-12","Compatable Units Library","Q3 2018","Q4 2018",null,null,null,null,null,null,"END Q4 2018"]
["DCIII-14","Other Maintenance Rollout","Q4 2019","Q2 2020",null,null,null,null,null,null,"END Q2 2002"]
["DCIII-15","Other Construction Projects.","Q4 2019","Q2 2020",null,null,null,null,null,null,"END Q2 2020"]

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